My SteamReady Steam Mop has no steam | Support

• Plug in machine

  • After about 20 seconds, the light will illuminate green when the steam mop is ready to use

  • Check trigger for tension

    • If there is no tension; unplug machine and reassemble handle
    • The loop of the handle should be facing towards the back of the machine on the power cord side
    • The handle should be locked and screwed in tightly
    • If there is tension; proceed to the next step

  • Make sure the foot is properly installed

    • Remove the foot and re-install it and screw tightly with the screw

  • Check the water tank

    • Remove the tank
    • Check to see if there are any cracks or leaks on the tank itself
    • Make sure you have water in the tank to see if it is dripping
    • If there are cracks, replace the tank
    • Check the cap and insert to ensure is not cracked
    • If there are cracks, replace the cap and insert
    • Check the black rubber “gasket” on the end of the insert
    • If missing, ripped, or torn, replace the tank
    • Check that the x-valve is working properly
    • With an end of a pencil or pen, push up on the valve (it is set in deep in the insert) over the sink to ensure that the water releases out of the tank
      • If there is an issue with the cap, replace the cap assembly
    • Check to see if the water tank is seated properly in the machine with no gaps
    • It will “click” into place once it is seated properly

  • Plug in machine and check to see if the Ready Light is on

    • The indicator light will illuminate red when the steam mop is plugged in
    • After about 20 seconds, the light will illuminate green when the steam mop is ready to use
    • If the light did not change to green or illuminate red
      • Make sure power cord is plugged into a functioning outlet
      • If ready light will not come on, please Contact Us
    • If the light changed from red to green and is properly lit
      • Press and hold the trigger, it may take up to 2 minutes to steam
      • Check for steam with the tank off the machine by pouring a small amount of cold water into the hole where the tank connects to the machine
      • Then press and hold the trigger for up to 2 minutes
      • If there is no steam when pouring cold water into water tank hole on the machine, remove the mop-head and check for steam at the spray tip by taking off the foot of the machine and aiming the spray end in the sink or tub
      • Do not put any body parts near the end of the machine when checking for steam
        • If there is no steam with the mop-head removed,
          • unplug the machine and let it sit for at least 5 min to cool
          • Clean the spray tip with paper clip
            • If still no steam, Contact Us
        • If there is steam with the mop-head removed,
          • Clean spray tips with a toothpick or paperclip
          • Pour white vinegar through the top of the Mop Head to clear the clog
          • Clear the vinegar out of the machine by running warm water through it
          • DO NOT RUN VINEGAR THROUGH THE MACHINE
          • Reattach the mop head to the machine and attempt to spray into the sink or tub to check for steam pointing away from body parts
            • If still no steam, Contact Us

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