Breville Oracle Touch Instruction Manual

: June 7, 2024
: Breville

Breville Oracle Touch

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IMPORTANT SAFEGUARDS

At Breville we are very safety conscious. We design and manufacture consumer products with the safety of you, our valued customer, foremost in mind. In addition we ask that you exercise a degree of care when using any electrical appliance and adhere to the following precautions.

Carefully read all instructions before operating and save for future reference.
Do not touch hot surfaces. Use handles or knobs as advised in this instruction book.
To protect against fire, electric shock and injury to persons do not immerse the power cord, plug, or appliance itself in water or other liquids.
Close supervision is necessary when any appliance is used by or near children.
If the appliance is to be:
– left unattended
– cleaned
– moved
– assembled or
– stored
Always switch off the appliance by pressing the POWER button to off and unplug from the power outlet.
Unplug from outlet when not in use and before cleaning. Allow to cool before putting on or taking off parts, and before cleaning the appliance.
It is recommended to regularly inspect the appliance and power cord. Do not use the appliance if there is damage to the power cord or plug, or after the appliance malfunctions or has been damaged in any way.
Immediately stop use and call Breville Consumer Support.
The use of accessory attachments not recommended by Breville may result in fire, electric shock or injury to persons.
Do not let the power cord hang over the edge of a table or counter-top, or touch hot surfaces.
Do not place the appliance near the edge of a table or counter-top. Ensure the surface is level, clean and free of water and other substances.
Do not place the appliance on or near a hot gas or electric burner. Do not place it in, or allow it to come in contact with a heated oven.
This appliance is recommended for household use only. Do not use this appliance for anything other than its intended use. Do not use outdoors. Do not use in moving vehicles or boats.

NOTICE TO CUSTOMERS REGARDING MEMORY STORAGE
Please note that in order to better serve our customers, internal memory storage has been imbedded into your appliance. This memory storage consists of a small chip to collect certain information about your appliance including the frequency of use of the appliance and the manner in which your appliance is being used. In the event your appliance is returned for service, the information collected from the chip enables us to quickly and efficiently service your appliance. The information collected also serves as a valuable resource in developing future appliances to better serve the needs of our consumers.

The chip does not collect any information regarding the individuals who use the product or the household where the product is used. If you have any questions regarding the memory storage chip please contact us at privacy@breville.com

SPECIFIC INSTRUCTIONS FOR BES990

It is recommended to plug the espresso machine into a properly grounded and dedicated circuit, separate from other electrical appliances.
Avoid contact with moving parts.
Check bean hopper for presence of foreign objects before using.
Use only cold water in the water tank. Do not use any other liquids. Do not use highly filtered, demineralized or distilled water as this may affect the taste of the coffee and how the espresso machine operates.
Ensure the portafilter is firmly inserted and secured into the group head before starting an extraction. Never remove the portafilter during the extraction process.
WARNING: To avoid the risk of injury, do not open the brew chamber during the brew process.
Use caution after milk texturing as the auto purge function will purge hot steam when the steam wand is lowered.
Caution must be used during descaling as hot steam may be released. Before descaling, turn off the machine, allow to cool for at least 1 hour and ensure the drip tray is empty and fully inserted. For instructions, refer to ‘Descale’, page 20.
Do not attempt to open or service the espresso machine.
For any maintenance other than cleaning, call Breville Consumer Support or visit a Breville Authorized Servicer.

SPECIFIC INSTRUCTIONS FOR WATER FILTER

Filter cartridge should be kept out of reach of children.
Store filter cartridges in a dry place in the original packaging.
Protect cartridges from heat and direct sunlight.
Do not use damaged filter cartridges.
Do not open filter cartridges.
If you are absent for a prolonged period of time, empty the water tank and replace the cartridge.

SHORT CORD INSTRUCTIONS
Your Breville appliance is fitted with a short power cord to reduce personal injury or property damage resulting from pulling, tripping or becoming entangled with a longer cord. Longer detachable power cords or extension cords are available and may be used if care is exercised. If an extension cord is used,
(1) the marked electrical rating of the cord set or extension cord should be at least as great as the electrical rating of the appliance,
(2) the cord should be arranged so that it will not drape over the counter-top or table where it can be pulled on by children or tripped over unintentionally and
(3) the extension cord must include a 3-prong grounding plug.

BREVILLE ASSIST® PLUG
Your Breville appliance comes with a unique Assist® Plug, conveniently designed with a finger hole to ease removal from the power outlet.

CSA DUTY CYCLE MARKING
The Canadian Standards Authority requires any appliances capable of drawing over 1500W to be marked with a ‘duty cycle’ in minutes. For the BES990, this ‘duty cycle’ represents the maximum time for which the appliance will draw over 1500W during any 2 hour period of use. It does not indicate the appliance is unsafe for continuous use or is required to be switched off at certain intervals during normal use.

Components

A. Integrated conical burr grinder with removable ½lb bean hopper
B. Top-fill 84 fl.oz (2.5L) removable water tank with integrated water filter and backlit level indicator
C. Grind size dial adjust grind size to suit your coffee beans
D. Touch screen control panel displays current settings and provides touch interface
E. Grind outlet with auto grind, dose & tamp function
F. Heated 58mm group head with embedded element
G. 58mm full stainless steel portafilter
H. Drop down swivel foot lifts the machine upwards for easy maneuverability
I. Heated cup warming tray
J. Cool touch steam wand with integrated temperature sensor for automatic frothing
K. Dedicated hot water outlet delivers hot water for Americano and pre-heating cups
L. Descale access point
M. Tool storage tray houses accessories when not in use
N. Removable drip tray with Empty Me! indicator

ACCESSORIES

A. Stainless steel milk jug
B. 2 cup filter basket
C. 1 cup filter basket
D. Water filter holder with filter
E. Cleaning disc
F. Mini grinds bin
G. Grinder burr brush
H. Grind outlet brush & tamp removal magnet
I. Cleaning tool for steam wand tip
J. Two allen keys
K. Steam wand cleaning powder
L. Water hardness test strip
M. Espresso cleaning tablets
N. Descaling powder

Oracle Touch Features

COLOR TOUCH SCREEN CONTROL PANEL
Swipe & Select from the drinks menu. Adjust your coffee strength, milk texture or milk temperature, then save it as your personal favorite.

HANDS FREE AUTOMATIC GRIND, DOSE & TAMP
Automatically grinds, doses and tamps the required amount of coffee, mess free.

GRIND SIZE DIAL
Adjustable grind settings from fine to coarse for optimal espresso extraction.

PRECISION CONICAL BURRS
Maximize ground coffee surface area for a full espresso flavor.

AUTOMATIC HANDS FREE MILK TEXTURING
Automatically textures milk to the selected temperature and style from silky smooth latté to creamy cappuccino. Automatic purge removes residual milk from the steam wand when returned to the downward position.

SIMULTANEOUS COFFEE & STEAM
Two stainless steel boilers each dedicated to espresso and steam for simultaneous milk texturing and espresso extraction.

PRECISION CONTROL

Electronic PID Temperature Control:
Electronic temperature control delivers precise water temperature for optimum espresso flavor.

Actively Heated Group Head:
Commercial size 58mm group head with embedded element for thermal stability during extraction.

Regulated Extraction Pressure
Over pressure valve (OPV) limits maximum pressure for optimal espresso flavor.

Low Pressure Pre-Infusion
Gradually increases water pressure to gently expand grinds for an even extraction.

Dual Pumps
Dedicated Italian made espresso and steam boiler pumps.

Programmable Shot Temperature
Adjust water temperature to achieve optimal espresso flavor depending on coffee origin and degree of roast.

ADDITIONAL FEATURES

Auto Start
Switches machine on at a specified time.

Auto Off
Switches machine off after a specified time from 0.5 to 8 hours.

Assembly

BEFORE FIRST USE

Machine Preparation
Remove and discard all labels and packaging materials attached to your espresso machine. Ensure you have removed all parts and accessories before discarding the packaging.
Remove the plastic bag containing the water filter and water filter holder. Clean parts and accessories (water tank, portafilter, filter basket, jug) using warm water and a gentle dish washing liquid. Rinse well then dry thoroughly.

TIP: To easily manoeuvre your machine, use the drop down swivel foot located under the drip tray. When turned to UNLOCK, the swivel foot drops down & lifts the machine upwards, making it easier to access the removable water tank or reposition the machine to another location.

INSTALLING THE WATER FILTER

Remove the water filter and water filter holder from the plastic bag.
Soak the filter in cold water for 5 minutes.
Wash the filter holder with cold water.
Set the reminder for next month of replacement. We recommend to replace the filter after 3 months.
Insert the filter into the two parts of the filter holder.
To install the assembled filter holder into the water tank, align the base of the filter holder with the adapter inside the water tank. Push down to lock into place.
Fill the water tank with cold water before sliding back into position at the back of the machine and locking into place.

NOTE:

Replacing the water filter after three months or 10.6 USgal / 40L will reduce the need to descale the machine. Filter can be purchased at Breville webpage.
DO NOT use highly filtered, demineralised or distilled water in this machine. This may affect the taste of the coffee.

Functions

FIRST USE

Press POWER button to turn the machine on.
Follow the instructions on screen to guide you through first use setup.
After completing setup, the machine will tell that it is ready to use.
The machine is now in STANDBY mode.
Touch “Guide” and the machine will guide you step by step to make your first coffee.
Touch the  and go to the Drinks Menu or < to repeat the Setup. To repeat the Guide at any time, go to Settings Menu.

NOTE:

If your water hardness is either 4 or 5 when tested, we strongly recommend you change to an alternate water source.
Filtered, bottled spring or mineral water will extend both the life of your built-in filter and descale intervals as well as superior taste. Please ensure to test the water hardness of the alternative water source you’ve chosen and input into the machine accordingly. Avoid using overly filtered water, like RO water unless some mineral content is being added back to the final water. Never use distilled water, or water with no or low mineral content as this will affect both the taste and the functioning of your machine.

GRINDING OPERATION

Insert bean hopper into position on-top of the machine. Turn dial to lock into place.
Fill hopper with fresh beans.

TIP: We recommend quality 100% Arabica beans with a ‘Roasted On’ date stamped on the bag, not a ‘Best Before’ or ‘Use By’ date. Coffee beans are best consumed between 5–20 days after the ‘Roasted On’ date. Stale coffee may pour too quickly from the portafilter spouts and taste bitter and watery.

DRINK SELECTION

To enter Drinks Menu screen, touch the Home icon . Swipe & select your drink. Touch the ‘Help & Tip’ icon to see Oracle Touch Guide.

Please keep the touch screen dry and clean to ensure that the machine functions properly.

DRINK SCREEN

In this screen, you can adjust your drink by touching the oval shaped buttons. You cannot adjust the Grind Size by touching the button, use the dial on the side of the machine.

SELECTING GRIND SIZE

We recommend you start at No. 30 and adjust as required to control espresso flow rate.
There are 45 grind size settings (No.1 – finest, No. 45 – coarsest) to enable you to select the right grind size for your coffee beans and achieve the perfect espresso extraction.
To select grind size, rotate the grind size dial counter-clockwise to increase grind coarseness or clockwise to increase grind fineness.

SELECTING YOUR FILTER BASKET

Insert the correct Filter Basket into the Portafilter for the number of coffees or strength you are making.

Use the 1 Cup Filter Basket for making a single cup or a weaker tasting espresso.
Use the 2 Cup Filter Basket for making 2 cups or a stronger tasting espresso, usually for mugs or larger cups.

NOTE: When switching between the 1 Cup & 2 Cup Filter Baskets, you may need to adjust the grind size to fine tune your extraction.

AUTO GRIND DOSE & TAMP

Align portafilter handle with the INSERT position on the grind outlet. Lift to insert portafilter into the grind outlet and rotate to the center position.

To start the auto grind, dose & tamp function, touch the Grind button on the display. Grinding will commence.

When the auto grind, dose & tamp function is complete, rotate the portafilter handle to the INSERT position and lower to remove.

ESPRESSO EXTRACTION

Align portafilter handle with the INSERT position on the group head. Lift to insert portafilter into the group head and rotate towards the LOCK TIGHT position until resistance is felt.
Touch the ‘Brew’ button on the display to start extraction. You can switch between single shot, double shot or Custom by touching the ‘Single’, ‘Double’ or Custom button. The duration times are preset, but can be customized.

MANUAL OVERRIDE

Press and hold the ‘Brew’ button (approx 2secs) to enter manual extraction mode. Touch the Brew button to start the extraction, touch the Brew button to stop the extraction.

TEXTURING MILK

Different brands and types of milk and milk alternatives will texture differently. You may need to adjust the froth level accordingly.
Start with fresh cold milk. Fill milk jug to below the spout position. Lift steam wand and insert into milk jug. Lower steam wand, ensuring it is fully down. The milk jug should rest on the drip tray and milk should cover the steam wand seal.

To start, touch the ‘Milk’ button. The screen will display the temperature of the milk as it heats. Milk texturing will stop automatically when the selected milk temperature is reached. Lift steam wand to remove milk jug. Wipe the wand & tip with a clean damp cloth. Lower steam wand to the down position and the wand will automatically purge.

NOTE: Prior to texturing milk, it is recommended to momentarily purge the steam wand by first touching the ‘Milk’ button. Touching the button again will stop steam delivery.

MANUAL MILK TEXTURING
Auto milk texturing and auto shut-off are disabled during manual milk texturing mode.
Lift the steam wand. Press and hold the ‘Milk’
Button (approx 2secs) to enter manual mode. Start frothing by touching the button.

When desired temperature is reached, touch the Milk Button to stop.
Wipe the wand & tip with a clean damp cloth. Lower steam wand to the down position and the wand will automatically purge.
CAUTION: BURN HAZARD
Pressurized steam can still be released, even after machine has been switched off.
Children must always be supervised.

AMERICANO

There are 3 preset Americano settings – small, medium and large.
Grind dose & tamp your porta-filter & insert into the group head. Position your cup underneath the porta-filter spouts & the hot water spout. Espresso will be extracted first, the hot water is delivered automatically after the espresso.

CUP SIZE AMOUNT BREWED

Small                                Approx. 6oz / 180ml
Medium                              Approx. 8oz / 240ml
Large                                  Approx. 12oz / 360ml

The brewed amounts are approximate only. Actual amounts may vary due to the coffee bean roast, blend and freshness as well as the selected grind size. These factors affect extraction rate and shot volume.

HOT WATER

The HOT WATER function can be used to pre-heat cups or add hot water manually.
To start & stop hot water, touch ‘Hot Water’ on the screen.
Hot water limit is approximately 90 seconds. Depending on the size of your cup, you
may need to touch the ‘Hot Water’ button to stop pouring.

You cannot run hot water and extract espresso at the same time.

ADDING NEW DRINK
Touch ‘Add New’ in the menu screen to create a customized drink. You can adjust parameters based on a standard style and save your own.

TRANSPORTING AND STORING

We recommend draining both boilers completely before transporting the machine or storing for an extended period of time. Refer to the Descale section for the step by step instructions.
This procedure is also intended as an anti-freeze measure in the event the machine is exposed to extreme cold temperatures.

ADJUSTING CONICAL BURRS

Some types of coffee may require a wider grind range to achieve an ideal extraction or brew. A feature of the built-in grinder is the ability to extend this range with an adjustable upper burr. We recommend making only one adjustment at a time.

Tips

PRE-HEATING

Heating your cup or glass
A warm cup will help maintain the coffee’s optimal temperature. Pre-heat your cup by rinsing with hot water from the hot water outlet and place on the cup warming tray.

Heating the portafilter and filter basket
A cold portafilter and filter basket can reduce the extraction temperature enough to significantly affect the quality of your espresso. Always ensure the portafilter and filter basket are pre-heated with hot water from the hot water outlet before initial use.

Note: Always wipe the filter basket and portafilter dry before dosing with ground coffee as moisture can encourage ‘channeling’ where water by-passes the ground coffee during extraction.

THE GRIND

When grinding coffee beans for espresso, the grind size should be fine but not too fine. The grind size will affect the rate at which the water flows through the ground coffee in the filter basket and the taste of the espresso.
If the grind is too fine (looks like powder and feels like flour when rubbed between fingers), the water will not flow through the coffee even when under pressure. The resulting espresso will be OVER-EXTRACTED, dark in color and bitter in flavor.
If the grind is too coarse the water will flow through the ground coffee in the filter basket too quickly. The resulting espresso will be UNDER-EXTRACTED, lacking in color and flavor.

AUTOMATIC GRINDING, DOSING & TAMPING

Ensure hopper is filled with fresh coffee beans. Never put pre-ground coffee in the hopper.
After automatic grinding, dosing & tamping, wipe any excess coffee from the rim of the filter basket to ensure a proper seal in the group head is achieved.
To adjust tamping height, please use the allen key provided. Pull the tamping fan down from the grind outlet, and then loosen the fan coupling inside by rotating it counterclockwise. You can adjust the length of the coupling by loosening the fastener with the allen key and rotating the coupling to the desired length.

PURGING THE GROUP HEAD

Before placing the portafilter into the group head, run a short flow of water through the group head by touching the ‘Brew’ button. Allow water to flow for 5 seconds, then touch the ‘Brewing’ button again to stop the flow of water. This will purge any ground coffee residue from the group head and stabilize the water temperature prior to extraction.

EXTRACTING ESPRESSO

As a guide, the espresso will start to flow within 8-12 seconds (this includes pre-infusion time) and should be the consistency of warm dripping honey.
If the espresso starts to flow before 8 seconds, the grind is too coarse. This is an UNDER-EXTRACTED shot. Adjust the grind size slightly finer.
If the espresso starts to flow after 12 seconds, then the grind is too fine. This is an OVER-EXTRACTED shot. Adjust the grind size slightly coarser.

A great espresso is about achieving the perfect balance between sweetness, acidity and bitterness.
The flavor of your coffee will depend on many factors, such as the type of coffee beans, degree of roast, freshness, coarseness or fineness
of the grind.
Experiment by adjusting these factors just one at a time to achieve the taste of your preference.

HINTS & TIPS

If machine runs continuously for 30 minutes, allow machine to cool for 3 minutes before each use.
TEXTURING MILK

Always start with fresh cold milk.
Fill milk jug to below the spout position. At a minimum, there should be enough milk to cover the steam wand seal.
To remove any condensed water from the system, ensure the steam wand is in the down position over the drip tray then touch the Milk button, allow steam to flow for a few seconds, then touch the Milk button to stop.
When texturing milk automatically, ensure the steam wand is fully down.

HINTS & TIPS

For optimum milk texturing performance it is critical that the holes around the steam tip are clear. Even partially blocked holes may affect the ability of the steam wand to produce sufficient foam.

Always wipe the wand and tip with a damp cloth BEFORE returning the wand to the down position. Wiping the wand will remove the majority of milk and allow the automatic purge feature to more effectively remove any residual milk.

After texturing is complete

Tap the jug on the counter-top to collapse any bubbles.
Swirl the jug to polish and re-integrate the texture.
Pour milk directly into the espresso.
The key is to work quickly, before the milk begins to separate.

For manual texturing

Lift the steam wand and insert the steam tip 0.4-0.8 inch / 1-2 cm below the surface of the milk close to the right hand side of the jug at the 3 o’clock position. Enter manual frothing mode by pressing and holding the ‘Milk’ button (approx 2secs), and then start frothing by touching the button.
Keep the tip just under the surface of the milk until the milk is spinning clockwise, producing a vortex (whirlpool effect).
With the milk spinning, slowly lower the jug. This will bring the steam tip to the surface of the milk & start to introduce air into the milk. You may have to gently break the surface of the milk with the tip to get the milk spinning fast enough.
Keep the tip at or slightly below the surface, continuing to maintain the vortex. Texture the milk until sufficient volume is obtained.
Lift the handle of the jug to lower the tip beneath the surface, but keep the vortex of milk spinning. Use the touch screen to monitor the milk temperature. We recommend 131°F-149°F / 55°C–65°C.
Touch the Milk button to stop steaming BEFORE lowering the jug and taking the tip out of the milk.

COFFEE BEAN HINTS & TIPS

Fresh, quality coffee beans will give you the best possible extraction.
We recommend quality 100% Arabica beans with a ‘Roasted On’ date stamped on the bag, not a ‘Best Before’ or ‘Use By’ date.
Coffee beans are best consumed between 5-20 days after the ‘Roasted On’ date. Ideally only grind directly before the extraction to Maximize flavor.
Buy coffee beans in small batches to reduce the storage time.
Store coffee beans in a cool, dark and dry container. Vacuum seal if possible.

Care & Cleaning

COLOR TOUCH SCREEN DISPLAY
Please keep the touch screen dry and clean to ensure that the machine functions properly.

REPLACING THE WATER FILTER

The provided water filter helps prevent scale build-up in and on many of the inner functioning components. Replacing the water filter after three months or 10.6 USgal / 40L will reduce the need to descale the machine.
The limitation of 10.6 USgal / 40L is based on water hardness level 4. If you are in level 2 area, you can increase this to 16 USgal / 60L.

To purchase water filters visit Breville webpage.

CLEANING CYCLE
There will be a message prompt when a cleaning cycle is required. This is a back-flushing cycle and is separate from descaling. Follow the instruction on the screen.

DESCALING
After regular use, hard water can cause mineral build up in and on many of the inner functioning components, reducing the brewing flow, brewing temperature, power of the machine, and taste of the espresso. Even if you used the provided water filter, we recommend you to descale if there is scale build-up in the water tank.
Go to ‘Settings’ and select ‘Descale cycle’. Follow the instructions on the screen.

WARNING: Do not immerse power cord, power plug or appliance in water or any other liquid. The water tank should never be removed or completely emptied during descaling.

CLEANING CONICAL BURRS

Regular cleaning helps the burrs achieve consistent grinding results which is especially important when grinding for espresso.

CLEANING THE STEAM WAND

IMPORTANT: After every use, thoroughly wipe the steam wand and tip with a damp cloth & purge immediately. Failure to clean the steam wand may affect the milk texturing performance.

If any of the holes in the tip of the steam wand become blocked, ensure the machine stopped steaming and unblock using the steam tip cleaning tool. Even partially blocked holes may affect the ability of the steam wand to produce sufficient foam volume.
If steam wand remains blocked, remove the tip and soak together with steam wand using the provided steam wand cleaning powder (instructions below). Screw tip back onto the steam wand after rinsing.
The steam wand can be left immersed in the milk jug filled with water when not in use to reduce the risk of blockages.

Steam Wand Cleaning Powder

Add 1 packet into an empty milk jug.
Add 1 cup (8oz/240ml) hot water into milk jug.
Remove steam tip and place with steam wand into jug.
Leave to soak for 20 minutes.
Clean, rinse and replace steam tip. Place wand back into the jug and activate steam for 10 seconds.
Allow to soak for 5 minutes.
Activate steam several times to purge the steam wand, then rinse the wand thoroughly.
Wipe the steam wand dry with a clean cloth.
Discard solution & rinse jug thoroughly.

NOTE

If an alternative cleaning solution is used, please follow the instructions specified.
Please ensure the cleaning solution is food safe and suitable for stainless steel and silicon products.
Please ensure the steam wand tip is tightly fastened after cleaning to avoid temp sensing error.

CLEANING THE FILTER BASKET AND PORTAFILTER

The filter basket and portafilter should be rinsed under hot water after each coffee making session to remove all residual coffee oils.
If the holes in the filter basket become blocked, dissolve a cleaning tablet in hot water and soak filter basket and portafilter in solution for approx. 20 minutes. Rinse thoroughly.

CLEAR WATER BACKFLUSH

After each coffee making session we recommend doing a clear water backflush before you turn off the machine. Empty drip tray. Insert the cleaning disc into the filter basket then insert the portafilter into the group head. Touch the ‘Brew’ button and allow pressure to build for 20 seconds, then touch to stop & release pressure. Repeat this 5 times to purge any fine coffee grounds and residual coffee oils from the brew water paths.

CLEANING THE SHOWER SCREEN

The group head interior and shower screen should be wiped with a damp cloth to remove any ground coffee particles.
Periodically, run hot water through the group head with the filter basket and portafilter in place, but without ground coffee. This will remove any residual ground coffee particles from the shower screen.
If there seems to be stubborn build up on the shower screen, use the allen key to undo the screw in the middle of the shower screen, making note of which side faces into the group head.

CLEANING THE DRIP TRAY & STORAGE TRAY

The drip tray should be removed, emptied and cleaned after each use.
Remove grill from the drip tray. Wash the drip tray in warm soapy water.
The storage tray can be removed and cleaned with a soft, damp cloth (do not use abrasive cleansers, pads or cloths which can scratch the surface).

CLEANING THE OUTER HOUSING & CUP WARMING TRAY

The outer housing and cup warming tray can be cleaned with a soft, damp cloth. Polish with a soft, dry cloth. Do not use abrasive cleansers, pads or cloths which can scratch the surface.
Do not clean any of the parts or accessories in the dishwasher.

DESCALE

Use this function to access the descale procedure when promoted on screen.
The machine will enter descale mode if you choose to descale from the pop-up message or if you choose ‘Settings’ > ‘Descale Cycle’. Follow the instruction on the touch screen.
Please ensure you allow approximately 60 minutes to complete the entire descale process and follow the step by step instructions. If you’ve just finished using your machine, please ensure to turn the machine off and allow to cool for at least 1 hour before starting your descale process.

NOTE

DO NOT attempt to descale your machine without using the Descale procedure in the Settings menu. Damage to your machine could occur.

Troubleshooting

Grinder Motor starts but no ground coffee coming from grind outlet

No coffee beans in bean hopper.
Grinder/bean hopper is blocked.
Coffee bean may have become stuck in hopper.
Fill bean hopper with fresh coffee beans.
Remove bean hopper. Inspect bean hopper & grinding burrs for blockage. Replace parts and try again.

Grinder Motor starts but operates with a loud ‘clicking’ noise

Grinder is blocked with foreign item or chute is blocked.
Moisture clogging grinder
Remove bean hopper, inspect burrs & remove any foreign body.
Clean the burrs and grind outlet, see page 21.
Leave burrs to dry thoroughly before re-assembling. It is possible to use a hair dryer to blow air into the burr area to quicken the drying process.

Unable to lock bean hopper into position