My Perfect Sweep Turbo®/Pet Hair Eraser™ Cordless Sweeper has No Power | Support

• Examine the charger to verify the correct one is being used

  • The charger model number listed on the motor rating label and on the charger should be TL01C-105020U or RY105020US

  • If the charger is incorrect, a new one will need to be ordered

  • Be sure the charger is plugged into a functioning outlet

  • Machine must be in the OFF position while charging (Red light will be illuminated at all times when plugged in)

    • If the machine is on, it will not charge
    • To determine if machine is in OFF position, after being plugged in for at least 15 minutes, push the ON/OFF pedal – if machine turns on it was in the OFF position (push again to turn off & continue to charge)
    • If it does not turn on, then having pushed the ON/OFF pedal it is now in the OFF position and should begin to charge

  • Verify the dirt cup is securely placed into the machine

    • Press down on the machine to ensure it is in place

  • Charger should be warm at the outlet after being plugged in several minutes

    • If not, a new charger may need to be ordered

  • Check for lights

    • If no light when charging but the machine charges fully and works when turned on, please Contact Us
    • If the charging light won’t light and machine doesn’t charge, or lights up but doesn’t charge, please Contact Us

  • Recipient Email

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