My Pet Stain Eraser™ Cordless Portable Carpet Cleaner is Leaking | Support

June 7, 2024
Bissell

If you are experiencing leaking, follow these steps to resolve:

  • Where is the machine leaking from?

    • Clean Water Tank > Go to Clean Water Tank
    • Dirty Water Tank or Vents > Remove dirty water tank
  • Empty tank by opening drain plug over sink

  • Drain plug must be pushed securely into place

  • When dirty tank is removed, a small amount of liquid may drip from machine, this is normal

  • Check the black gasket (above the white label) for debris or damage

    • If gasket is warped or damaged, Contact Us
      • If gasket is intact, return dirty tank to machine
  • Leaking from the side vents can happen if:

    • Dirty tank is full and dirty water has re-entered the internal part of the machine
      • The machine is used upside-down or sideways
  • Has this resolved the issue?

    • Yes > Great! Glad we could get you back to cleaning!
    • No > Is your machine leaking from the Clean Water Tank?
    • Yes > Go to Leaking from Clean Water Tank 
    • No > Contact Us 
  • Recipient Email

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