microtech Esentia Edge AI / Esentia AI User Guide

: June 7, 2024
: microtech

Table of Contents

At MicroTech, we believe that to hear better is to live better.
Get the most out of your hearing aids
Charging Your Hearing Aids Charging Your Hearing Aids
Power On & Off
System Care
CHARGER CARE
Helpful Hints
Hear Clear Receiver Wax Guards
Download and Connect to the ThriveHearing Control App
Hearing Aid Information
Limited Warranty
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Quick Start Guide

PREVENTION OF HEARING LOSS

Rechargeable Custom Products

At MicroTech, we believe that to hear better is to live better.

Esentia Edge AI, Esentia AIand Esentia Rechargeablehearing aids help you stay connected to the people and things you love most. These 2.4 GHz hearing aids offer MicroTech’s most advanced technology with supreme sound quality and features, customizable to ﬁ t your unique hearing needs.

PREVENTION OF HEARING LOSS

Get the most out of your hearing aids

Please visit microtechhearing.com/care for additional tools and resources including:

Instructional videos
Operations manuals
Product brochures

PREVENTION OF HEARING LOSS - MAN IMAGE

Charging Your Hearing Aids Charging Your Hearing Aids

Place your hearing aids in the charger with the faceplate facing downward so battery contacts on the hearing aid align with charging posts within the charger. Place your hearing aids in the charger with
Your hearing aids will turn off automatically and begin to charge.
Note: The LEDs corresponding to each hearing aid:
– Glowing Green = Charging
– Solid Green = Fully Charged
– Blinking Red = Fault State. To reset, remove the hearing aids from the charger, wait until LED turns off and re-insert the aids. If Fault State continues, call your hearing professional.
When charging without the charger cord, the LEDs turn off when the hearing aids are fully charged to preserve the onboard battery.
Charging occurs with the lid open or closed; hearing aids will be fully charged in under 3 1/2 hours.
It is safe to store hearing aids in the charger after they are fully charged and any time that you are not wearing them.
Hearing aids will automatically power on when removed from the charger.
To illuminate LEDs when the charger is not plugged in, remove a hearing aid from its charging post for three seconds and then reinsert it. LEDs illuminate for 10 seconds before turning off.
If you will not be wearing your hearing aids for an extended period of time (i.e, weeks), remove both the plug from the charger and the hearing aids from the charging posts. You will need to manually power off the hearing aids by pressing the user control on each hearing aid for three seconds.

Power On & Off

ON – The hearing aids will power on automatically after removing them from the charger. There is a delay that allows you time to insert your hearing aid into your ear.
ON – If the hearing aid is manually powered off, pressing the user control for three seconds will power it on. The delay still exists, to give you time to insert the hearing aid into your ear.
OFF – The hearing aids will power off automatically when placed on the charger post. Charging will proceed.
OFF – The hearing aids can be powered off manually by pressing the user control for three seconds.

System Care

HEARING AID CARE
Keep your hearing aid clean. Heat, moisture, and foreign substances can result in poor performance.

Use a cleaning brush or soft cloth to clean debris from around the user control, microphone, and battery compartment.
Inspect the receiver, earbud, and wax guard regularly.
Never use water, solvents, cleaning fluids, or oil to clean your hearing aid.

CHARGER CARE

Keep your charger clean. Heat, moisture and foreign materials can result in poor performance.

Use the provided cleaning brush to keep the charging posts and hearing aid microphones clear of debris.
Do not use water, solvents or cleaning fluids to clean the charging posts.
Keep lid closed as much as possible to avoid dust and debris buildup.
Store your charger in a clean and dry location i.e., a dresser or shelf rather than the bathroom or kitchen. To ensure the longest life of your rechargeable hearing aid batteries and the batteries in the charger:
Fully charge hearing aid batteries every night.
Do not expose to excess heat, i.e., do not store on a window sill or in a hot car.

Helpful Hints

Do not take apart your hearing aids or insert the cleaning tools inside them.
When not in use, place your hearing aid in the storage container and store:
– In a dry, safe place
– Away from direct sunlight and heat to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from children and pets

Hear Clear Receiver Wax Guards

Custom hearing aids integrate disposable Hear Clear earwax protection. The innovative wax guards prevent earwax accumulation in the hearing aid receiver. When you need to replace your wax guards, please
follow the instructions below.

Insert the empty end of the application stick straight into a used wax guard in the hearing aid.
Pull straight out (do not twist) on a stick to remove the used wax guard.
Use the opposite end of the stick to firmly insert a clean wax guard straight into the hearing aid.
Pull straight out (do not twist) to remove the stick and discard.

PREVENTION OF HEARING LOSS - Hear Clear Receiver

Download and Connect to the ThriveHearing Control App

The Thrive Hearing Control app makes it easy to control and adjust your 2.4 GHz rechargeable hearing aids with your compatible Apple® or Android™ device. Downloading and connecting to the app is easy; refer to the Thrive Hearing Control app User Guide or visit microtechhearing.com/thrivesupport for additional information, such as:

Integrated sensors and artificial intelligence features*
Automatic and custom memories
Geotags
SoundSpace
Tinnitus management
Find My Hearing Aids
Alerts

Visit microtechhearing.com/thrivesupport for compatibility information.
*Available with Esentia Edge AI and Esentia AI hearing aids only.

Hearing Aid Information

Hearing aid model:……………………
Hearing Aid Serial number: L………..R…….
Charger Serial number:…………………
Warranty expiration date:……………..
Memory settings, if applicable:………….

Memory #	Environment/Listening Situation	Beep/Indicator

Special instructions:…………………………
Hearing professional:………………………..

Limited Warranty

This Limited Warranty provided by MicroTech, to you, the original purchaser of a MicroTech hearing aid, covers your new hearing aid when sold by a hearing professional authorized by MicroTech. This Limited Warranty is a general guide and may vary by purchase. The duration of this Limited Warranty begins when you first take delivery of your hearing aid from an authorized hearing professional and ends twelve (12) months later (“warranty period”):
12 months: All Esentia Edge AI/Esentia AI/Esentia products
Limitation on Duration of Implied Warranties IMPLIED WARRANTIES, IF ANY, ARISING BY WAY OF STATE LAW, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND/OR ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. There is no warranty of any nature made by MicroTech beyond this limited warranty. No person has authority to enlarge, amend, or modify this Limited Warranty. MicroTech is not responsible for any undertaking, representation, or warranty (written, express, or implied) made by any hearing professional or other person beyond those expressly set forth in this Limited Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

What this Limited Warranty Covers

This Limited Warranty covers only a “defect” in the workmanship performed and/or materials used to manufacture your hearing aid.
“Defect” means the failure of the workmanship performed and/or materials used to conform the hearing aid to MicroTech’s design and manufacturing specifications and tolerances.
Your hearing professional may have issued a warranty or service plan that goes beyond the provisions of this Limited Warranty. Please contact him or her for further information.

MicroTech will either replace the hearing aid or repair any covered defect in your hearing aid, provided that you deliver your hearing aid to one of MicroTech’s authorized hearing professionals and notify the hearing professional of the defect during the warranty period and within thirty (30) days of discovering the defect. There will be no cost to you for MicroTech’s repair or replacement of the aid itself, but the hearing professional may charge a fee for services he or she provides. Performance of warranty repairs on your hearing aid shall not extend the duration of the warranty period. Any repairs performed on your hearing aid after the warranty period has expired shall be considered “goodwill” repairs, which shall not alter the terms of this Limited Warranty.

How to Obtain Warranty Service
Deliver your hearing aid (at your expense) to the MicroTech authorized hearing professional from whom you purchased it. If that professional is unavailable, visit www.microtechhearing.com or call the toll-free telephone number on the back of the Operations Manual to locate another authorized MicroTech hearing professional.

What This Limited Warranty Does Not Cover

Batteries, earmolds, accessories, or damage to your hearing aid caused by misuse or neglect, accident, unauthorized alteration, or failure to provide reasonable and necessary maintenance and cleaning.

Disclaimer of Consequential and Incidental Damages

THE PURCHASER SHALL NOT BE ENTITLED TO RECOVER FROM MICROTECH ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM ANY DEFECT IN THE HEARING AID, INCLUDING BY WAY OF EXAMPLE ONLY, EXPENSES TO DELIVER THE HEARING AID TO AN AUTHORIZED HEARING PROFESSIONAL, HOTEL ROOMS, OR LOST WAGES. THIS EXCLUSION AND DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES SHALL BE DEEMED INDEPENDENT OF AND SHALL SURVIVE, ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY OF THIS LIMITED WARRANTY. Some states do not allow the exclusion or limitation of consequential or incidental damages, so the above exclusions may not apply to you.

Your Legal Remedies

THIS LIMITED WARRANTY DOES NOT “EXTEND TO FUTURE PERFORMANCE.” ANY ACTION TO ENFORCE THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTIES MAY AND SHALL NOT BE COMMENCED MORE HAN 90 DAYS AFTER THE EXPIRATION OF THE WARRANTY PERIOD. THE PERFORMANCE OF REPAIRS SHALL NOT SUSPEND THIS LIMITATIONS PERIOD FROM EXPIRING. UNDER NO CIRCUMSTANCES SHALL MICROTECH BE OBLIGATED TO REFUND ALL OR ANY PART OF THE PURCHASE PRICE OF THE HEARING AID. Some states do not allow the reduction in the limitation period, so the above reduction in the limitation period may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state. This warranty is valid only in the United States.
Product specifications may be obtained from your hearing professional. Attention Hearing Professionals: For product specification please visit StarkeyPro.com/Livio-AI.

M/T Ratings

| M| T
---|---|---
ITC/HS Rechargeable| 2| N/A
ITE Rechargeable| 2| 2

For Thrive Hearing Control app and iOS/Android compatibility information, please visit microtechhearing.com/thrivesupport.

Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a registered service mark of Apple Inc.
Android and Google Play are trademarks of Google LLC.
The MicroTech Logo, Esencia, MicroTech, Thrive and SoundSpace are registered trademarks of Starkey Laboratories, Inc.
Thrive logo and Esentia logo are trademarks of Starkey Laboratories, Inc.

microtechhearing.com
Global Headquarters 6425 Flying Cloud Drive
Eden Prairie, MN 55344
800.745.4327