Cisco Webex Wireless Phone 860 and 860S User Guide

: June 7, 2024
: Cisco

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Cisco Webex Wireless Phone 860 and 860S Quick Reference Guide

Your Phone

Headset jack, barcode scanner (860S only), and programmable button (by default Emergency)
The front camera and receive speaker
Programmable button (by default PTT) and power button
USB charging port, microphone, and charger contacts
Programmable buttons (by default: Scanner for 860S, Volume up, and Volume down)
The rear camera, rear microphone, flash lens/ torch, and programmable button (by default Fingerprint)
Rear speaker, battery latch, and rechargeable battery pack.
Barcode scanner (860S only)

Turn On Your Phone
Press and hold the Power button until the phone vibrates and the first screen displays.

Unlock Your Phone

If the phone screen is in sleep mode, briefly press the Power button.
From the lock screen, swipe up on the Lock icon.
Enter your PIN or password and tap Enter .
OR: For 860 and 860S only—If configured, press the programmed Fingerprint button.

Lock Your Phone
Briefly press the Power button.

Turn Off Your Phone

Press and hold the Power button.
Tap Power off .

Make a Call from the Keypad Tab

Access the Cisco Phone app.
Tap Keypad .
Enter a phone number.
Tap Answer/Call .

Answer a Call
Swipe Answer/Call to the right.

Mute Your Microphone

From the active call screen, tap Mute .
To unmute your microphone, tap Mute again.

Change Your Audio Option

From the active call screen, tap Audio options .
Select the desired available audio option:
Headphones , Speaker , Bluetooth , or Phone .

Hold a Call

From the active call screen, tap Hold .
To return to the held call, tap Hold .

Transfer a Call to Another Person

From the active call screen, tap More .
Tap Transfer to number.
Enter the number to call or select an entry from your Recent Calls .
Tap Transfer .

Add a Call to Create a Conference

From the active call screen, tap More .
Tap Add call.
Enter a number to call.
Tap Add .
After the person answers, tap More.
Tap Merge.
Tap the held call that you want to join in the conference.
Tap Merge.
Repeat steps 1-8 for each additional participant.

Access Other Apps During an Active Call

To leave the active call screen, tap Home .
Back , or Recent apps .
Use the desired app.
To return to the active call screen, swipe down on the status bar and tap the active call notification.

View Your Recent or Missed Calls

Access the Cisco Phone app.
Tap Calls .
Tap Recents or Missed.

Add a New Local Contact

Access the Cisco Phone app.
Tap Contacts .
Tap Add .
Enter the contact information.
Tap Save.

Access Voicemail

Choose one of the following:
• Swipe down on the status bar and tap the Voicemail waiting for notification.
• If configured, tap 1 on the Cisco Phone app Keypad to dial the voicemail retrieval number.
Follow the prompts to retrieve the voicemail.
OR: If visual voicemail is configured—From the Cisco Phone app, tap Voicemail .

Forward Calls from Your Phone

Access the Cisco Phone app.
Tap the Overflow menu.
Select Features > Call forward.
Swipe the Enable call forward slider to the right .
Enter the number to receive your calls, or select an entry from your Contacts list.
Tap Enter.

Turn Off Call Forward from Your Phone

Access the Cisco Phone app.
Tap the Overflow menu.
Select Features > Call forward.
Swipe the Enable call forward slider to the left .

(If Configured) Send a Push to Talk (PTT) Broadcast

If your phone is password protected, unlock the phone.
If you are not on the desired channel, access the PTT app and tap the desired channel from the Channels tab or click a leg of a conversation from the Activity tab.
Press and hold the programmed PTT button.
After you hear a beep, hold the phone microphone approximately two inches (five centimeters) from your mouth and speak.
Release the PTT button.

(If Configured) Activate the Panic Alarm
Press the programmed red Emergency button on the top right of the phone, as directed.

(For 860S Only) Scan a Barcode

If your phone is password protected, unlock the phone.
Point the barcode reader 1 to 18 inches (2.5 to 46 centimeters) from the barcode that you want to scan.
Press and hold the programmed Scanner button with the red line shining across the entire barcode symbol until the red light turns off and you hear a beep.

Adjust the Volume During a Call
Press the programmed Volume up and Volume down buttons to adjust the volume while you are on a call.

Pair a Bluetooth Device

Access the Settings app.
Select Connected devices > Connection **Preferences > Bluetooth.**
Tap Pair new device.
From the list of available devices , select the desired device and tap Pair.
If required, enter the device pin code.

(If Available) Adjust the Phone Ringer Volume

Access the Settings app.
Tap Sound.
Slide to adjust the Ring volume.

(If Available) Adjust the Screen Brightness

Access the Settings app.
Tap Display.
Tap Brightness leve l.
Swipe the slider to adjust the screen brightness.
If desired, turn on Adaptive brightness to automatically adjust the screen brightness based on the environment.

(If Available) Change the Screen Display Timeout

Access the Settings app.
Tap Display.
Tap Advanced.
Tap Screen Timeout.
Select the desired amount of time.

(If Available) Change the Font Size and Display Size

Access the Settings app.
Tap Display.
Tap Advanced.
Tap Font size or Display size.
Use the Font size or Display size sliders to adjust the font size or display size.

User Guide
View the full User Guide at: https://www.cisco.com/c/en/us/support /collaboration-endpoints/webex-wireless-phone/products-user-guidelist.html.

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