BOSE QUIETCOMFORT 35 User Guide
- June 7, 2024
- Bose
Table of Contents
QUIETCOMFORT 35
Owner’s Guide
QUIETCOMFORT® 35 II
NOISE CANCELLING
IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety, security, and use instructions.
Bose Corporation hereby declares that this product is in compliance with the
essential requirements and other relevant provisions of Directive 2014/53/EU
and all other applicable EU directive requirements. The complete declaration
of conformity can be found at: www.Bose.com/compliance WARNINGS/CAUTIONS · Do
NOT use the headphones at a high volume for any extended period. To avoid
hearing damage, use your headphones at a comfortable, moderate volume level.
Turn the volume down on your device before placing the headphones in/on your
ears, then turn the volume up gradually until you reach a comfortable
listening level. · Do NOT use your headphones while driving for phone calls or
any other purpose. · Do NOT use the headphones with noise cancelling on at any
time the inability to hear surrounding sounds may present a danger to yourself
or others, e.g., while riding a bicycle or walking in or near traffic, a
construction site or railroad, etc. Remove the headphones, or use the
headphones with noise cancelling off and adjust your volume, to ensure you can
hear surrounding sounds, including alarms and warning signals. Be aware of
how sounds that you rely on as reminders or warnings may vary in character
when using the headphones. · Do NOT use the headphones if they emit any loud
unusual noise. If this happens, turn the headphones off and contact Bose
customer service. · Remove headphones immediately if you experience a warming
sensation or loss of audio. · Do NOT use mobile phone adapters to connect
headphones to airplane seat jacks, as this could result in injury or property
damage due to overheating. · Do NOT use the headphones as aviation
communication headsets. Contains small parts which may be a choking hazard.
Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether
this might affect your implantable medical device. · To reduce the risk of
fire or electrical shock, do NOT expose this product to rain, liquids or
moisture. · Do NOT make unauthorized alterations to this product. · Use this
product only with an agency approved power supply which meets local regulatory
requirements (e.g., UL, CSA, VDE, CCC). · Do not expose products containing
batteries to excessive heat (e.g. from storage in direct sunlight, fire or the
like).
2 – ENGLISH
REGULATORY AND LEGAL INFORMATION
NOTE:This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures: · Reorient or relocate the receiving antenna. ·
Increase the separation between the equipment and receiver. · Connect the
equipment into an outlet on a circuit different from that to which the
receiver is connected. · Consult the dealer or an experienced radio/TV
technician for help. Changes or modifications not expressly approved by Bose
Corporation could void the user’s authority to operate this equipment. This
device complies with part 15 of the FCC Rules and with ISED Canada license-
exempt RSS standard(s). Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause
undesired operation. This device complies with FCC and ISED Canada radiation
exposure limits set forth for general population. It must not be co-located or
operating in conjunction with any other antenna or transmitter. Meets IMDA
Requirements. CAN ICES-3(B)/NMB-3(B)
Management Regulation for Low-power Radio-frequency Devices Article XII
According to “Management Regulation for Low-power Radio-frequency Devices”
without permission granted by the NCC, any company, enterprise, or user is not
allowed to change frequency, enhance transmitting power or alter original
characteristic as well as performance to an approved low power radio-frequency
devices. Article XIV The low power radio-frequency devices shall not influence
aircraft security and interfere legal communications; If found, the user shall
cease operating immediately until no interference is achieved. The said legal
communications means radio communications operated in compliance with the
Telecommunications Act. The low power radio-frequency devices must be
susceptible with the interference from legal communications or ISM radio wave
radiated devices. DON’T attempt to remove the rechargeable lithium-ion battery
from this product. Contact your local Bose retailer or other qualified
professional for removal. For Europe: Frequency band of operation 2400 to
2483.5 MHz. Maximum transmit power less than 20 dBm EIRP. Maximum transmit
power is below regulatory limits such that SAR testing is not necessary and
exempt per applicable regulations.
Please dispose of used batteries properly, following local regulations. Do not
incinerate.
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REGULATORY AND LEGAL INFORMATION
This symbol means the product must not be discarded as household waste, and
should be delivered to an appropriate collection facility for recycling.
Proper disposal and recycling helps protect natural resources, human health
and the environment. For more information on disposal and recycling of this
product, contact your local municipality, disposal service, or the shop where
you bought this product.
Removal of the rechargeable lithium ion battery in this product should be
conducted only by a qualified professional. Please contact your local Bose
retailer or see https://www.bose.com/compliance for further information.
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name
Lead Mercury (Pb) (Hg)
Cadmium (Cd)
Hexavalent (CR(VI))
Polybrominated Biphenyl (PBB)
PCBs
X
O
O
O
O
Metal Parts
X
O
O
O
O
Plastic Parts
O
O
O
O
O
Speaker
X
O
O
O
O
Cables
X
O
O
O
O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572.
Polybrominated diphenylether
(PBDE)
O
O
O
O
O
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572.
Date of Manufacture: The eighth digit in the serial number indicates the year
of manufacture; “0” is 2010 or 2020.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9,
No. 353 North Riying Road, China (Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The
Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East
Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V., Paseo de las Palmas
405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202)
3545
Charging temperature range: 32° F 113° F (0° C 45° C)
Discharging temperature range: -4° F 140° F (-20° C 60° C)
The CMIIT ID is located on the inside surface of the left earcup.
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REGULATORY AND LEGAL INFORMATION Security Information
This product is capable of receiving security updates from Bose automatically
when connected to the Bose Connect app. In order to receive security updates
via the mobile application, you must complete the product setup process in the
Bose Connect app. If you do not complete the setup process, you will be
responsible for installing security updates that Bose makes available via
btu.bose.com Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of
Apple Inc., registered in the U.S. and other countries. App Store is a service
mark of Apple Inc. The trademark “iPhone” is used with a license from Aiphone
K.K. Use of the Made for Apple badge means that an accessory has been designed
to connect specifically to the Apple product(s) identified in the badge, and
has been certified by the developer to meet Apple performance standards. Apple
is not responsible for the operation of this device or its compliance with
safety and regulatory standards. The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Bose Corporation is under license. Google, Android, and Google Play are
trademarks of Google LLC. The N-Mark is a trademark or registered trademark of
NFC Forum, Inc. in the United States and in other countries. Bose, Bose
Connect, Bose Home Speaker, Bose Music, Bose Portable Home Speaker, Bose Smart
Soundbar, Bose Solo Soundbar Series, Bose Soundbar, QuietComfort, and
SimpleSync are trademarks of Bose Corporation. Bose Corporation Headquarters:
1-877-230-5639 ©2020 Bose Corporation.
No part of this work may be reproduced, modified, distributed or otherwise
used without prior written permission.
ENGLISH – 5
CONTENTS Bose® Connect App What can I do with the Bose Connect app?
………………………………………………….. 9 What’s in the Carton Contents
……………………………………………………………………………………………………………….. 10 Headphone Controls Power on
………………………………………………………………………………………………………………. 12
Standby timer ………………………………………………………………………………………………. 12 Power off
………………………………………………………………………………………………………………. 13 Headphone functions
…………………………………………………………………………………………. 14
Media playback and volume functions…………………………………………………….. 14 Call
functions………………………………………………………………………………………………… 15 Action button functions
……………………………………………………………………………… 16
Noise Cancellation
Noise cancelling modes……………………………………………………………………………………… 17 Change the noise
cancelling mode using the Action button ……………………… 17
Voice Control
Access voice control…………………………………………………………………………………………… 18
Battery Charging
Charge the headphones …………………………………………………………………………………….. 19 Charging
time……………………………………………………………………………………………….. 19 Hear the battery level
…………………………………………………………………………………. 19
Status Indicators
Bluetooth® indicator …………………………………………………………………………………………… 20 Battery indicator
………………………………………………………………………………………………… 20
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CONTENTS
Voice Prompts
Pre-installed languages ……………………………………………………………………………………… 21 Change the
language …………………………………………………………………………………………. 21 Disable voice prompts
……………………………………………………………………………………….. 21
Bluetooth Connections
Connect your mobile device using the Bose® Connect app (recommended)
………………………………………………………………………………………………….. 22 Choose an alternative connection
method ……………………………………………………. 23
Connect using the Bluetooth menu on your mobile device ………………… 23 Connect
using NFC on your mobile device…………………………………………….. 25 Disconnect a mobile
device………………………………………………………………………………. 26 Reconnect a mobile
device……………………………………………………………………………….. 26
Multiple Bluetooth Connections
Connect another mobile device ……………………………………………………………………….. 27 Identify
connected mobile devices………………………………………………………………….. 27 Switch between two
connected mobile devices…………………………………………… 27 Reconnect a previously connected
device …………………………………………………….. 28 Clear the headphone pairing
list………………………………………………………………………. 28
Wired Connections
Connect the audio cable ……………………………………………………………………………………. 29
Connect Bose Products
Connect a Bose Home Speaker or Soundbar ………………………………………………… 30
Benefits………………………………………………………………………………………………………….. 30 Compatible products
………………………………………………………………………………….. 30 Connect using the Bose Music app
………………………………………………………….. 31
Reconnect to a Bose Home Speaker or Soundbar ……………………………………….. 31
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CONTENTS Care and Maintenance Store your headphones
……………………………………………………………………………………… 32 Clean the headphones
……………………………………………………………………………………….. 33 Replacement parts and
accessories………………………………………………………………… 33 Limited warranty
…………………………………………………………………………………………………. 33 Serial number
location……………………………………………………………………………………….. 34 Troubleshooting Common
solutions ……………………………………………………………………………………………… 35
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BOSE® CONNECT APP Download the Bose Connect app to keep your software up to
date, personalize your headphone settings, easily manage Bluetooth connections
and access new features.
What can I do with the Bose Connect app?
· Easily connect to and switch between multiple mobile devices with a single
swipe. · Set up the Action button. · Share music with friends. · Customize
your headphone experience:
– Name your headphones. – Select a voice prompt language or disable voice
prompts. – Change the noise cancelling mode. – Adjust the standby timer. ·
Access the product tour and help. · Keep headphones up to date with the latest
software.
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WHAT’S IN THE CARTON
Contents
Confirm that the following parts are included:
Bose® QuietComfort® 35 wireless headphones II Carry case
USB cable
3.5 mm audio cable
Note: If any part of your product is damaged, do not use it. Contact your authorized Bose® dealer or Bose customer service. Visit: global.Bose.com/Support/QC35ii
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Action button
HEADPHONE CONTROLS
Volume up button
Power/Bluetooth switch
Volume down button
Multi-function button
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HEADPHONE CONTROLS
Power on
Slide the Power/Bluetooth switch to the right . A voice prompt announces the
battery level and the battery indicator glows according to the current charge
level.
Standby timer
The standby timer conserves the battery when the headphones are not being
used. To set up and customize the standby timer, use the Bose® Connect app.
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HEADPHONE CONTROLS
Power off
Slide the Power/Bluetooth switch to the left.
Note: When the headphones are powered off, noise cancellation is disabled.
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HEADPHONE CONTROLS
Headphone functions
The headphone controls are located on the back of the right earcup.
Media playback and volume functions
Volume up Multi-function button
Volume down
Function Play/Pause Skip forward Skip backward Fast forward Rewind Volume up Volume down
What to do Press the Multi-function button . Double-press . Triple-press . Double-press and hold the second press. Triple-press and hold the third press. Press +. Press .
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Call functions
The Multi-function button right earcup.
HEADPHONE CONTROLS and microphone are located on the back of the
Microphone
Multi-function button
Function Answer a call End a call Decline an incoming call
What to do Press . Press . Press and hold
for one second.
Answer a second incoming call While on a call, press and put the current call on hold
once.
Decline a second incoming call While on a call, press and hold and stay on current call
for one second.
Switch between two calls
With two active calls, double-press .
Create a conference call
With two active calls, press and hold for one second.
Mute/unmute a call
+ While on a call, press and simultaneously.
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HEADPHONE CONTROLS
Action button functions
The Action button allows you to quickly and easily change the noise cancelling
mode. The Action button is located on the back of the left earcup.
Action button
To change the noise cancelling mode, press and release the Action button. For
more information about the different noise cancellation modes, see page 17.
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NOISE CANCELLATION
Noise cancellation reduces unwanted noise providing a clearer, more lifelike
audio performance. You can choose your noise cancelling mode based on your
listening preference and environment.
Noise cancelling modes
Noise cancelling mode High Low
Off
Description World-class noise cancellation with Bose® optimized audio.
Noise cancellation fine-tuned for audio listening in quieter or windy
environments. Noise cancellation disabled.
Note: Each time you power on the headphones, your noise cancelling mode defaults to High.
Change the noise cancelling mode using the Action button
Press and release the Action button.
A voice prompt announces the noise cancelling mode. Continue to press and
release the Action button until you reach your preferred mode.
Tip: You can also change the noise cancelling mode using the Bose Connect app.
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VOICE CONTROL You can use the Multi-function button on your headphones to
access Siri or the Google Assistant or on your mobile device. Note: You can’t
access voice control while on a call.
Access voice control
Press and hold to access voice control on your mobile device. You hear a tone
that indicates voice control is active.
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BATTERY CHARGING
Charge the headphones
1. Plug the small end of the USB cable into the micro-USB connector on the
right earcup.
2. Plug the other end into a USB wall charger or computer that is powered on.
Notes: · While charging, the battery indicator blinks amber. When the battery
is fully charged,
the battery indicator glows green. · The headphones do not play while
charging.
Charging time
Allow up to two hours to fully charge the headphones. Notes: · When connected
wirelessly, a full charge powers the headphones for up to 20 hours. · When
connected using the audio cable, a full charge powers the headphones for up
to 40 hours.
Hear the battery level
Each time you power on the headphones, a voice prompt announces the battery
level. When the headphones are in use, you hear “Battery low, please charge
now.” Note: To visually check the battery, see the indicator located on the
right earcup. For
more information, see “Battery indicator” on page 20.
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STATUS INDICATORS The Bluetooth and battery indicators are located on the right earcup.
Bluetooth indicator
Battery indicator
Bluetooth indicator
Indicator activity Blinking blue
Blinking white
Solid white (10 seconds) then powers off
System state Ready to connect Connecting Connected
Battery indicator
Indicator activity Solid green Blinking amber Solid amber Blinking red Solid red
System state Medium to full charge Charging Low charge Need to charge Charging error – contact Bose customer service
Note: If connected to an Apple device, the device displays the headphone battery level near the upper right corner of the screen and in the notification center.
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VOICE PROMPTS
Voice prompts guide you through the Bluetooth connection process, announce the
battery level and identify connected devices. You can customize voice prompts
using the buttons on your headphones.
Tip: You can also easily manage voice prompt settings using the Bose® Connect
app.
Pre-installed languages
The following languages are pre-installed on your headphones:
· English · Spanish · French
· German · Mandarin · Japanese
· Korean · Italian · Portuguese
· Swedish · Dutch
To check for additional languages
Additional languages may be available. To check for language updates, download
the Bose Updater. Visit: btu.Bose.com
Change the language
When you power on the headphones for the first time, the voice prompts are in
English. To select a different language:
+ 1. Press and hold and simultaneously until you hear the voice prompt for
the first language option.
+ 2. Press or to move through the list of languages.
3. When you hear your language, press and hold the Multi-function button to
select.
Disable voice prompts
To disable and re-enable voice prompts, use the Bose Connect app.
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BLUETOOTH CONNECTIONS Bluetooth wireless technology lets you stream music from
mobile devices such as smartphones, tablets and laptop computers. Before you
can stream music from a device, you must connect the device with your
headphones.
Connect your mobile device using the Bose® Connect app (recommended)
1. Power on the headphones (see page 12). 2. Download the Bose Connect app
and follow the on-screen connection instructions.
Once connected, you hear “Connected to
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BLUETOOTH CONNECTIONS
Choose an alternative connection method
You can connect your mobile device with your headphones using Bluetooth
wireless technology or Near Field Communication (NFC).
Connect using the Bluetooth menu on your mobile device
1. Slide the Power/Bluetooth button to the right and hold for two seconds.
You hear “Ready to connect another device” and the Bluetooth indicator blinks
blue.
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BLUETOOTH CONNECTIONS 2. On your device, enable the Bluetooth feature.
Tip: The Bluetooth feature is usually found in the Settings menu. 3. Select
your headphones from the device list.
Once connected, you hear “Connected to
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BLUETOOTH CONNECTIONS
Connect using NFC on your mobile device
What is NFC? NFC enables a Bluetooth connection by simply tapping two devices
together. Refer to your device owner’s guide to see if your model supports
NFC. Note: If your device supports a Bluetooth connection via NFC, you can use
either
connection method. 1. With your headphones powered on, unlock your device and
enable the
Bluetooth and NFC features. Refer to your device owner’s guide to learn more
about these features. 2. Tap the NFC touchpoint on your device to the left
underside of the headphones. Your device may prompt you to accept the
Bluetooth connection.
Once connected, you hear “Connected to
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BLUETOOTH CONNECTIONS
Disconnect a mobile device
Use the Bose® Connect app to disconnect your mobile device. Tip: You can also
disconnect using the Bluetooth menu on your mobile device.
Reconnect a mobile device
When powered on, the headphones try to reconnect with the two most recently-
connected devices. Note: The devices must be within range (30 ft. or 9 m) and
powered on.
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MULTIPLE BLUETOOTH CONNECTIONS You can connect additional devices to your
headphones. These Bluetooth connections are controlled with the
Power/Bluetooth switch . Voice prompts guide you through controlling multiple
connections. Before connecting an additional mobile device, make sure this
feature is enabled. Tip: You can also easily manage multiple connected devices
using the
Bose® Connect app.
Connect another mobile device
You can store up to eight connected devices in the headphone pairing list, and
your headphones can be actively connected to two devices at a time. To connect
another device, download the Bose Connect app (see page 22) or use the
Bluetooth menu on your mobile device (see page 23). Note: You can only play
audio from one device at a time.
Identify connected mobile devices
Slide to and release to hear which device is currently connected.
Switch between two connected mobile devices
1. Pause audio on your first mobile device. 2. Play audio on your second
mobile device.
Note: Your headphones receive phone calls from both devices, despite which
device is playing audio.
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MULTIPLE BLUETOOTH CONNECTIONS
Reconnect a previously connected device
1. Slide the Power/Bluetooth switch to the right and release to hear which
device is connected.
2. Within two seconds, slide to the right and release again to connect to the
next device in the headphone pairing list. Repeat until you hear the correct
device name.
3. Play audio on the connected mobile device.
Clear the headphone pairing list
1. Slide to and hold for 10 seconds, until you hear “Bluetooth device list
cleared. Ready to connect.”
2. Delete your headphones from the Bluetooth list on your mobile device. All
devices are cleared and the headphones are ready to connect.
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WIRED CONNECTIONS
Connect the audio cable
Use the 3.5 mm cable (provided) to connect a non-wireless device or to
continue using the headphones if the battery charge is depleted. 1. Insert the
cable into the connector on the right earcup.
2. Insert the other end of the cable into the connector on your device.
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CONNECT BOSE PRODUCTS
Connect a Bose Home Speaker or Soundbar
With Bose SimpleSyncTM smart technology, you can connect the headphones to a
Bose Soundbar or Bose Home Speaker for a personal listening experience.
Benefits
· Use independent volume controls on each product to lower or mute your Bose
Soundbar while keeping the headphones as loud as you like.
· Hear your music clearly from the next room by connecting the headphones to
your Bose Home Speaker.
Note: SimpleSyncTM smart technology has a Bluetooth range of 30 ft (9 m).
Walls and construction materials can affect reception.
Compatible products
You can connect the headphones to any member of the Bose Home Speaker family.
Popular compatible products include: · Bose Smart Soundbar 300 · Bose Soundbar
700 · Bose Soundbar 500 · Bose Home Speaker 500 · Bose Home Speaker 300 · Bose
Portable Home Speaker New products are added periodically. For a complete list
and more information, visit: worldwide.Bose.com/Support/Groups
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CONNECT BOSE PRODUCTS
Connect using the Bose Music app
1. On the headphones, slide the Power/Bluetooth button to the right and hold
for two seconds. You hear “Ready to connect another device” and the Bluetooth
indicator blinks blue.
2. Use the Bose Music app to connect your headphones to a compatible Bose
product. For more information, visit: worldwide.Bose.com/Support/Groups
Notes: · Make sure that the headphones are within 30 ft (9 m) of your soundbar
or speaker. · You can connect your headphones to only one product at a time.
Reconnect to a Bose Home Speaker or Soundbar
Power on the headphones (see page 12). The headphones try to connect to the
two most recently-connected Bluetooth devices, including your soundbar or
speaker. Notes: · Your soundbar or speaker must be within range (30 ft or 9 m)
and powered on. · If the headphones don’t connect, see “Reconnect a previously
connected device” on
page 28.
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CARE AND MAINTENANCE
Store your headphones
The earcups rotate for easy, convenient storage. Place the headphones flat
into the case. 1. Rotate both earcups inward so they lay flat.
Left earcup Right earcup 2. Fold the left earcup up toward the headband.
Notes: · Make sure to power off the headphones when not in use. · Before
storing the headphones for more than a few months, make sure the battery is
fully charged.
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CARE AND MAINTENANCE
Clean the headphones
Your headphones may require periodic cleaning. · Wipe the outside surfaces
with a soft, dry cloth. · Do not allow moisture to get inside the earcups or
the audio input connector.
Replacement parts and accessories
Replacement parts and accessories can be ordered through Bose customer
service. Visit: global.Bose.com/QC35ii
Limited warranty
Your headphones are covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty. To register your
product, visit global.Bose.com/register for instructions. Failure to register
will not affect your limited warranty rights.
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CARE AND MAINTENANCE
Serial number location
The serial number is located beneath the right scrim in the back of the
earcup. The scrim is the inner screen which covers and protects the components
inside the earcup.
To view the serial number, grab the scrim at the top edge and gently peel it
away. Be careful not to press down on or remove any other components inside
the earcup as this could damage the headphones.
S/N: 0110010001AE
Scrim
S/N: 0110010001AE
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TROUBLESHOOTING
Common solutions
If you experience problems with your headphones: · Check the state of the status indicators (see page 20). · Charge the battery (see page 19). · Increase the volume on your headphones, mobile device and music app. · Try connecting another mobile device (see page 27).
If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.
Symptom
Headphones don’t power on
Solution Charge the battery.
Headphones don’t connect with your mobile device
Headphones don’t connect using NFC
· Check the state of the status indicators (see page 20). · Disconnect the
back-up audio cable. · Disconnect the USB charging cable. · On your mobile
device:
– Disable the Bluetooth feature and then re-enable. – Delete your Bose®
QuietComfort® 35 wireless headphones II
from the Bluetooth list on your device. Connect again. · Move your mobile
device closer to the headphones and away
from any interference or obstructions. · Connect another mobile device (see
page 27). · Visit global.Bose.com/Support/QC35ii to see how-to videos. · Clear
the headphone pairing list (see page 28) and
connect again.
· Check the state of the status indicators (see page 20). · Make sure your
device supports Bluetooth connecting via NFC. · Unlock your device and enable
the Bluetooth and NFC features. · Tap the NFC touchpoint on the back of your
mobile device to the
NFC touchpoint on the headphones.
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TROUBLESHOOTING
Symptom
Solution
No sound
· Power on the headphones and charge the battery.
· Check the state of the status indicators (see page 20).
· Increase the volume on your headphones, your mobile device and music source.
· Slide the Power/Bluetooth switch to the right and release to hear the connected device. Make sure you are using the correct device.
· Move your mobile device closer to the headphones and away from any interference or obstructions.
· Use a different music source.
· Connect another mobile device (see page 27).
· If two mobile devices are connected, pause your other device first.
· If two mobile devices are connected, move the devices within range of the headphones (30 ft. or 9 m).
Poor sound quality
· Use a different music source.
· Connect another mobile device (see page 27).
· Disconnect the second device.
· Move your mobile device closer to the headphones and away from any interference or obstructions.
No sound from a device connected by the back-up audio cable
· Power on your mobile device and play music.
· Secure the ends of the back-up audio cable.
· Increase the volume on your headphones, your mobile device and music source.
· Connect another mobile device (see page 27).
Poor sound quality from a device connected by audio cable
· Secure the ends of the back-up audio cable. · Connect another mobile device (see page 27).
Battery won’t charge
· Secure the ends of the USB charging cable.
· Try another charging source.
· If your headphones have been exposed to high or low temperatures, let the headphones return to room temperature and try charging again.
Action button does not change the noise cancelling mode
· Make sure your headphones are powered on.
· Use the Bose® Connect app to change the noise cancelling mode.
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TROUBLESHOOTING
Symptom
Headphones don’t connect with a Bose Home Speaker or Bose Soundbar
Headphones don’t reconnect to a previously-connected Bose Home Speaker or Bose
Soundbar
Delayed audio when connected to a Bose Home Speaker or Bose Soundbar
Solution · Make sure the headphones are ready to connect:
Slide the Power/Bluetooth button to the right and hold for two seconds. You
hear “Ready to connect another device” and the Bluetooth indicator blinks
blue. · Make sure that your headphones are within 30 ft (9 m) of your speaker
or soundbar. See “Reconnect a previously connected device” on page 28.
Check for available software updates by visiting btu.Bose.com or downloading
the Bose Connect app.
ENGLISH – 37
©2020 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA AM795754 Rev. 05
References
- Bose Software Updater for: QuietComfort, QuietControl, SoundSport, SoundWear, SoundLink and BOSEbuild products
- Product registration
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