BOSE USB LINK Module for Headphones User Guide

: June 6, 2024
: Bose

BOSE USB LINK Module for Headphones User Guide

Please read and keep all safety and use instructions.

Important Safety Instructions

Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with a dry cloth.
Only use attachments/accessories specified by the manufacturer.
Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

WARNINGS/CAUTIONS

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

Follow all instructions provided with your headphones.

Do not use your headphones at a high volume for any extended period. To avoid hearing damage, use your headphones at a comfortable, moderate volume level. Turn the volume down on your device before placing the headphones in/on your ears, then turn the volume up gradually until you reach a comfortable listening level.

Do not make unauthorized alterations to this product.

To reduce the risk of fire or electrical shock, do not expose this product to rain, liquids or moisture.

Do not expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases, on or near the product.

WHAT’S IN THE BOX

QUICK START

SET UP THE BOSE USB LINK

Insert the Bose USB Link into a USB port on your computer. The status indicator on the USB Link will blink.
NOTE: If your computer has a USB-C port instead of a USB-A port, you can use a standard USB-A-to-C adapter or USB hub to make this connection.
Enable your Bose headphones to connect to a new Bluetooth device. Wait a moment for your headphones to connect to the USB Link. The light on the USB Link will blink rapidly and then remain solid when connected to the headphones.
To finish setup and access other features, download the Bose Music app or Bose Connect app.

You can use Bose headphones with Bluetooth connectivity with the Bose USB Link. The USB Link can be actively connected to one set of headphones at a time.

NOTE: Depending on the capability of your headphones, your headphones may be able to connect to multiple Bluetooth devices at the same time. This is called multipoint connectivity. This would enable you to connect your headphones to the Bose USB Link and a mobile device at the same time.

NOTE: If your headphones have a Voice Assistant feature, it is not available while the headphones are connected to the USB Link.

CONNECTIONS

CONNECTION STATUS

The status indicator on the Bose USB Link shows its current status.
CONNECTION STATUS

LIGHT ACTIVITY	SYSTEM STATE
Slowly pulses blue	The USB Link is ready to connect to a set of

headphones.
Rapidly blinks blue| The USB Link is connecting to a set of headphones.
Solid blue| The USB Link is connected to a set of headphones.
Solid purple| The USB Link is connected to Bose Noise Cancelling Headphones 700 (or 700 UC), and the computer is logged into a Microsoft Teams account.
Blinks purple| The USB Link is connected to Bose Noise Cancelling Headphones 700 (or 700 UC), and the computer is logged into a Microsoft Teams account, which is receiving a notification.
Solid red| The USB Link is connected to Bose Noise Cancelling Headphones 700 (or 700 UC) whose microphone is muted.

CONNECT THE BOSE USB LINK TO A COMPUTER

Insert the Bose USB Link into a USB port on your computer. The status indicator on the USB Link will blink.

NOTE: If your computer has a USB-C port instead of a USB-A port, you can use a standard USB-A-to-C adapter or USB hub to make this connection.

CONNECT A SET OF HEADPHONES

Press and hold the button on the Bose USB Link for approximately 3 seconds, and then release it. The light on the USB Link will slowly pulse blue to indicate it is ready to connect to another Bluetooth device.
Enable your Bose headphones to connect to a new Bluetooth device. Wait a moment for your headphones to connect to the USB Link. The light on the USB Link will blink rapidly and then remain solid when connected to the headphones.

NOTE: To learn how to connect your Bose headphones to a Bluetooth device (the Bose USB Link), visit worldwide.Bose.com/support and find the product page for your headphones.

NOTE: If the Bose USB Link does not connect to a set of Bose Bluetooth headphones after approximately 5 minutes, the status indicator will stop blinking. If you want to connect another set of Bose Bluetooth headphones, repeat the actions above.

RECONNECT A SET OF HEADPHONES

You can store up to eight devices (headphones) in the device list of the Bose USB Link.

If the USB Link has already been used with other headphones, remove the USB Link from the USB port on your computer, and then reinsert it. The USB Link will try to reconnect to previously connected sets of headphones. The status indicator will blink blue rapidly while connecting.

CLEAR THE DEVICE LIST

To clear the Bluetooth device list stored on the Bose USB Link, press and hold the button on the USB Link for 7–10 seconds. When the device list is cleared, the status indicator will pulse blue slowly to indicate it is ready to connect to another Bluetooth device

CARE AND MAINTENANCE

CLEAN THE BOSE USB LINK

The Bose USB Link may require periodic cleaning.

Wipe the outside surfaces with a soft, dry cloth.
Do NOT allow moisture to get inside the USB Link.

LIMITED WARRANTY

The headphones and Bose USB Link are covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

To register your product, visit global.Bose.com/register for instructions. Failure to register will not affect your limited warranty rights.

SERIAL NUMBER LOCATIONS

The serial and model numbers are located on the product carton.
The serial number can also be accessed using the Bose USB Link firmware updater.

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the Bose USB Link try these solutions first:

Check the status indicator.
Make sure your Bose headphones support Bluetooth connections.
Make sure the USB Link is securely connected to your computer.
Download the Bose Music app or Bose Connect app and run available software updates. (Each app supports different models of Bose headphones.)
Move your headphones closer to the USB Link and away from any interference or obstructions.
Increase the volume on the headphones, mobile device, music, or meeting app.
Make sure the meeting app and operating system on your computer is up to date.
Restart your computer, or sign out of the meeting app and sign back in.
Remove the USB Link from the USB port on your computer, and then reinsert it.
Check for available USB Link firmware updates.

PROBLEM	WHAT TO DO
The sound is too quiet or not audible at all.	The volume may be too

PROBLEM	WHAT TO DO
Bose USB Link is not listed as a speaker in my meeting app.	Wait

RESTORE THE FACTORY DEFAULT SETTINGS

If the Bose USB Link is unresponsive or not functioning as expected, you can restore its factory default settings. Restoring the factory default settings will clear the USB Link device list.

Press and hold the button on the USB Link for 7–10 seconds

UPDATE THE FIRMWARE

You may occasionally need to update the firmware installed on the Bose USB Link. If you experience any issues related to Bluetooth connectivity, integration with your meeting app, or audio quality, update the firmware to see if that fixes the issue.

To download, install, and use the Bose USB Link Updater app on your computer:

On your computer, visit pro.Bose.com/USBLink.
Download the ZIP file for the Bose USB Link Updater app.
Open the ZIP file, and then double-click the installer.
Follow the on-screen steps to complete the installation.
Insert the USB Link into a USB port on your computer. The light on the USB Link will blink.
Open the Bose USB Link Updater app on your computer and follow the app instructions.

Also, make sure your Bose headphones have the most current software installed on them. To do this, download and open the Bose Music app or Bose Connect app. (Each app supports different models of Bose headphones. Check the list of supported models for each app in its description on the App StoreSM or on the Google Play™ store.)
Apple Store
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We also recommend making sure the meeting software and operating system on your computer is up to date.