EMERSON Sensi Predict CSR User Guide
- June 6, 2024
- Emerson
Table of Contents
CSR Guide
Incoming call
- Listen.
- Understand the problem.
- Set the appointment.
Sensi Predict talking points:
- There is a new product we now offer, it’s called Sensi Predict.
- This new technology may have prevented your issue.
- Can I send you a link (email/video) with more details about it?
- Our tech will bring you more information.
- Thanks, your appointment is………….
How it works:
- 10 custom sensors on your HVAC analyze the performance and efficiencies of your system.
- It emails you about potential issues, 80% of the time before the system breaks down.
Smart maintenance
24/7/365 Monitoring of 32 functions
10 diagnostic sensors
Monthly performance reports
Urgent alert
Filter reminder based on system usage
20% Energy savings
Installation report
Priority service
………% Off parts and labor
………% Off diagnostic /trip charge
FAQ/Selling points
- Sensi Predict detects 80% of failures before they occur.
- Monitors 32 functions on your HVAC system.
- Encrypted data is sent via Wi-Fi to the secure Emerson cloud for analysis each time the system runs.
- Works with Wi-Fi (smart) and non-connected thermostats.
- Installation takes 60-90 minutes and requires a trained professional.
- Monthly reports measure energy usage, performance, operating cost, and filter life.
- Common immediate alerts sent by email: HVAC system has failed call for heat or cool, filter replacement, water detection, evaporator coil freezing, furnace starting issues, AC or heat compressor performance, and capacity.
- Sensi Predict doesn’t control your thermostat.
- Sensi Predict comes with a 5-year warranty.
- Wi-Fi at the location is required.
Sensi Predict:
$……….per year
(plus installation, see back for details)| Sensi Predict Plus:
$………per year + one visit.
$………total
(plus installation, see back for details)| Additional
maintenance visits:
$………………./visit.
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Installation cost
Sensi Predict™ Hub $………..Installed
“Smart hub only”
Hub + Sensi™ Smart Thermostat $……..Installed
“Classic thermostat”
Hub + Sensi™ Touch Smart Thermostat $…….Installed
“Touch thermostat”
Benefits over traditional maintenance agreement.
- Avoid discomfort from unexpected breakdowns. Sensi Predict can predict 80% of breakdowns before they happen.
- Schedule maintenance to align with your schedule, not your HVACs.
- $ per year gives you coverage 24/7/365.
- Know the performance and efficiencies of your HVAC. Become educated about future repairs big and small.
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