Bissell 2554 Series Crosswave Cordless Max User Guide

CROSSWAVE® CORDLESS MAX
2554 SERIES

Go online for a comprehensive walkthrough of your new purchase!
This guide features everything you need to get ready for first use, including setting up, using, and maintaining your machine, but join us online for a comprehensive walkthrough. Our online support includes tips and troubleshooting, videos, product registration, parts, and more. Go to support.BISSELL.com.

**IMPORTANT SAFETY INSTRUCTIONS

**

READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:

• Use indoors only.

• Do not allow it to be used as a toy. Close attention is necessary when used by or near children.

• Do not use for any purpose other than described in this user guide. Use only the manufacturer’s recommended attachments.

• Do not charge with a damaged cord or plug.

• Do not unplug by pulling on the 3-in-1 Docking Station cord. To unplug, grasp the charger, not the cord.

• Do not handle 3-in-1 Docking Station, charging plug, or appliance with wet hands.

• Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce airflow.

• Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts of the appliance and its accessories.

• Use extra care when cleaning on stairs.

• Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present.

• Do not use appliances in an enclosed space filled with vapors given off by oil-based paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive, or toxic vapors.

• Do not use to pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).

• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

• Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.

• Use only BISSELL® cleaning products intended for use with this appliance to prevent internal component damage. See the Cleaning Formulas section of this guide.

• Do not carry the appliance while in use.

• Do not immerse. Use only on surfaces moistened by the cleaning process.

• Plastic film can be dangerous. To avoid the danger of suffocation, keep away from babies and children.

• Always connect to a proper electrical socket.

• Keep cord away from heated surfaces.

• Do not use without filters in place.

• Do not charge the unit outdoors.

• Do not incinerate the appliance even if it is severely damaged. The batteries can explode in a fire.

• Use only with charger SIL, Model SSC-420085US.

• Recharge appliance only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of injury and fire when used with another battery pack.

• When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another.
  Shorting the battery terminals together may cause burns or a fire.

• Do not immerse in water or liquid.

• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.

• Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C / 265°F may cause an explosion.

• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range 4-40°C / 40-104°F. Charging improperly or at  temperatures outside this range may damage the battery and increase the risk of fire

• Prevent unintentional starting. Ensure the switch is in the OFF position before connecting to the battery pack, picking up, or carrying the appliance. Carrying the appliance with your finger on the switch or energizing an appliance that has the switch on invites accidents.

• Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.

• If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.

• Have servicing performed by a qualified repair person using only identical replacement parts.
  This will ensure that the safety of the product is maintained.

• Do not turn ON your appliance until you are familiar with all instructions and operating procedures.

• Risk of injury from moving parts. The brush may start unexpectedly. Turn OFF before cleaning or servicing.

• If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.

• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.

• Unplug the charger from the electrical socket when not in use, before cleaning, maintaining, or servicing the appliance.

• The liquid must not be directed towards equipment containing electrical components.

• Use only the type and amount of liquids specified under the operations section of this guide.

• Use only on surface moistened by the cleaning process.

• Do not pull or carry the charger by a cord, use the cord as a handle, close door on the cord, or pull the cord around sharp edges or corners.

• The battery pack and charger base output terminals are not to be short-circuited.

• Do not modify or attempt to repair the appliance except as indicated in the instructions for use and care.

• The battery must be removed from the appliance before it is scrapped.

IMPORTANT INFORMATION

• Keep appliance on a level surface.
• If your appliance has a motorized Brush Roll, do not leave the machine running in the same spot without the handle fully upright.
• Do not store where freezing may occur.
• This product contains a wireless device. Refer to the website for regulatory information.
• The software included in this product contains open-source software. The open-source licenses associated with this product may be obtained by visiting www.BISSELL.com/opensource.

SAVE THESE INSTRUCTIONS
This model is for household use only. Commercial use of this unit voids the manufacturer’s warranty.
FCC/IC NOTICE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,  may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,  which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
(1)  Reorient or relocate the receiving antenna.
(2) Increase the separation between the equipment and receiver.
(3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
(4) Consult the dealer or an experienced radio/TV technician for help. This device complies with  Part 15 of FCC Rules and Industry Canada license-exempt RSS  standard(s). Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
Privacy of communications may not be ensured when using this device.
WARNING: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
CAUTION: The Digital Display houses the transmitter and must be kept

Warranty

The 2-Year limited warranty may vary by state.
Visit support.BISSELL.com or call 1-844-383-2630 for complete warranty information.

We’re so happy you chose the CrossWave® Cordless Max.
We put this guide together to help you set up, use and maintain your cordless hard surface cleaner. We’ve also included some tips we think will come in handy when you first start using it, so let’s get started! For a complete guide to your purchase, go to support.BISSELL.com.

What’s in the Box?

Standard accessories may vary by model. To identify what should be included with your purchase, please refer to the “Carton Contents” list located on the carton top flap.

Product View

For additional support videos and information, visit support.BISSELL.com.

Product View

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Digital Display

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1. Upper Handle
2. Mode Button
3. Power Button
4. Clean Out Cycle Button
5. Dirty Water Tank
6. Strainer
7. Brush Roll Window
8. Solution Spray Trigger
9. Carry Handle
10. Clean Water Tank
11. 3-in-1 Docking Station| 1. WiFi Connected
2. Battery Status
3. Dirty Water Tank Full
4. Area Rug Mode
5. Hard Floor Mode

Assembly

Go to support.BISSELL.com for assembly videos.

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1. Insert the handle into the body of the machine until you hear a “click”.
2. Slide the Brush Roll Drying Tray into place on the top left-hand corner of the 3-in-1 Docking Station.

Connecting to the BISSELL Connect App

For more help, visit support.BISSELL.com.
Downloading the BISSELL Connect App lets you track filter, Brush Roll, and formula life, access usage tips, cleaning history, how-to videos, and set up automatic reordering.

1. In the App or Google Play Store search “BISSELL Connect” and download.

2. Once downloaded, open the app to sign in or create a new login.

3. Make sure you are near a WiFi router and your machine is charged or on the 3-in-1 Docking Station prior to pairing.
   

4. Select your product.

5. The QR code needed for setup can be found behind the Clean Water Tank.

6. Once you find and scan the QR code, follow the instructions in the app to pair.

Charging the Battery

Download the BISSELL Connect App to watch helpful how-to videos.
Make sure the machine is fully charged before first use. To check the battery status, remove the machine from the dock and turn it ON by pressing the Power Button. You’ll know the battery is fully charged when all three white status lights are illuminated.

1. Place your CrossWave® Cordless Max onto the 3-in-1 Docking Station to charge.
2. Plug the adapter into a suitable wall outlet. The Battery Life Indicator will illuminate when charging.
3. For a maximum run time, charge the machine for 4 hours.

Choosing Your Brush Roll & Formula

You can set up automatic reordering for formulas through the BISSELL Connect App.
Keep plenty of CrossWave® formulas on hand so you can clean whenever it fits your schedule.
Note: Always use CrossWave® formulas in your machine. Other formulas may harm the machine and void the warranty. Do not use Hard Floor Formula on area rugs or carpets.
Multiple Surfaces

Multi-Surface Formula
Great for cleaning all sealed hard floors and area rugs.
Multi-Surface Brush Roll
Microfiber and nylon bristles help remove tough, sticky messes while picking up dry debris.
Wood Floors

Wood Floor Formula
Restores your wood floors’ natural shine.
Wood Floor Brush Roll
Soft-touch microfibers wash sealed hardwood floors while picking up dry debris.
Area Rugs

Area Rug Formula
Removes stuck-on and embedded dirt from area rugs.
Area Rug Brush Roll
Bristles work on area rugs to pick up dry debris and pet hair.
Homes with Pets

Pet Multi-Surface with Febreze Formula
Removes pet odors to clean and refresh.
Pet Multi-Surface Brush Roll
Microfiber and nylon bristles help remove pet messes, like pet hair and kitty litter.
Hard Floors

Hard Floor Sanitize
Cleans and sanitizes, eliminates 99.9% of bacteria.
Multi-Surface Brush Roll
Microfiber and nylon bristles help remove tough, sticky messes while picking up dry debris.
Kills 99.9% of Enterobacter aerogenes (ATCC 13408) and Staphylococcus aureus (ATCC 6538)
Certain trademarks are used under license from The Procter & Gamble Company or its affiliates.
ATTENTION This machine is designed to be used on sealed hard floors and area rugs.
WARNING To reduce the risk of fire and electric shock due to internal component damage, use only the BISSELL cleaning formula intended for use with the hard floor device.

Filling the Clean Water Tank

Use the BISSELL Connect App to watch additional how-to videos.

1. The Clean Water Tank is located on the back of the machine. To remove, use the finger groove at the top of the tank to grab and pivot the tank backward.

2. Unscrew the cap from the bottom of the Clean Water Tank.

3. Choose the right BISSELL® formula from the ‘Choosing Your Brush Roll & Formula’ section on page 6.
   

4. The Clean Water Tank has a Large Area volume and a Small Area volume. Pick one of the measuring volumes that best suits the space that you would like to clean.
   The Large Area fill lines are for areas up to 700 sq ft.
   The Small Area fill lines are for areas under 350 sq ft.
   Use warm (140°F/60°C max) tap water and add the appropriate BISSELL formula. Tap water with hardness greater than 35 ppm is recommended for use in machines to ensure the Dirty Water Tank full detection sensor works properly.

5. Screw the cap back on the Clean Water Tank. On the back of the machine, align the bottom of the Clean Water Tank with the grooves and pivot the tank until it “clicks”
   into place.

Cleaning Your Floors

Go to support.BISSELL.comfor how-to videos and tips for cleaning stuck-on messes, excessively dirty or muddy floors, and more!

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1. Press the Power Button ON. Press the Mode Button to switch between Hard Floor and Area Rug Modes.
   Area Rug Mode dispenses double the solution as Hard Floor Mode. Before cleaning rugs, check the manufacturer’s tag and test an inconspicuous spot for colorfastness. Don’t use silk or delicate rugs.

2. Recline the machine to start the Brush Roll spinning. Stand the machine upright to stop the Brush Roll from spinning.

3. Before each use, hold the Solution Spray Trigger for 10 seconds to prime the system with a cleaning solution.
   LED lights illuminate when holding the trigger. Bubbles will appear in the Brush Roll window when the solution is flowing.
   

4. To clean, hold the Solution Spray Trigger to apply the solution on forward and backward passes.

5. To dry floors faster, release the trigger and make a second pass without dispensing the solution.

6. Turn OFF the machine by pressing the Power Button ( ).

Sanitizing Hard Floors
Please read “DIRECTIONS FOR USE” on the Hard Floor Sanitize label. Use on hard nonporous floors only.

1. Remove visible soil before cleaning. Hold trigger down to apply the solution onto the floor.
2. Allow the formula to remain wet on the floor for five minutes.
3. With the spray trigger released, make forward and backward passes to extract the solution.

ATTENTION
Do not overwet carpet or hardwood floors. Be careful not to run over loose objects or edges of area rugs. Stalling the brush may result in premature belt failure.

After Cleaning Care

Go to support.BISSELL.com for a full list of how-to videos.

1. Place the machine on the 3-in-1 Docking Station. Make sure the solution in the Clean Water Tank reaches the Clean Out Cycle line. If it does not, fill the tank with water to that line.

2. Make sure the water in the Dirty Water Tank is not over the Full line. If it is, empty the tank and replace it before running the Clean Out Cycle.

3. Push the Clean Out Cycle Button to start the 40-second cycle. Note: If the battery runs out the Clean Out Cycle cannot run until your machine is docked for 30 seconds.
   

4. Once the cycle is complete, remove the Brush Roll by grabbing the Brush Roll window and pulling it up. Pull the Brush Roll tab to remove and put the brush in the drying
   tray. The brush and window can be hand washed.

5. Remove the machine from the dock and wipe out the tray.
   Do NOT rinse under the faucet. This keeps water out of the charging plug.

6. Empty the Dirty Water Tank. To remove, press the button on the top of the tank, grab the front handle and pull the tank out.
   WARNING To reduce the risk of fire, electric shock, or injury, turn the power OFF and disconnect the plug from the electrical outlet before performing maintenance or troubleshooting on the dock.
   

7. Remove the top of the tank by grabbing the sides of the filter and pulling it up. Pull strainer tab up and out of the tank to separate hair and debris from dirty water. Throw
   debris into the trash.

8. Pour the dirty water into the sink and rinse the tank.

9. Remove the filter from the top of the tank by pulling it up.
   

10. Wash the filter and screen with warm water and mild detergent. Rinse the bottom of the tank cover.

11. Leave all parts out to dry before reassembling.

12. Place the end of the brush into the right side of the foot. Press the tab of the brush down so it locks into place.
    

13. Replace the Brush Roll Window by lining up tabs on the edges of the foot. Press the window back so it “clicks” into place.

14. Reassemble the Dirty Water Tank. Angle tank back into the body of the machine.

15. Insert the bottom of the tank first. Pivot the top toward the machine until it “clicks” into place.

NOTICE To reduce the risk of a leaking condition, do not store machines where freezing may occur. Damage to internal components may result.
WARNING To reduce the risk of fire, electric shock, or injury, turn the power OFF and disconnect the plug from the electrical outlet before performing maintenance or troubleshooting on the dock.

Storing Your Machine

Download the BISSELL Connect App for more useful tips on storing and maintaining CrossWave Cordless Max.
Store CrossWave® Cordless Max in a protected, dry area. Since this product uses water, it must not be stored where there is a danger of freezing. Freezing will damage internal components and may void the warranty.

Disposing of the Battery

Go to support.BISSELL.comfor resources on battery disposal.
Before disposing of the battery, make sure:

• The machine is disconnected from the 3-in-1 Docking Station.
• The Clean and Dirty Water Tanks are empty or removed from the machine.
• A Phillips-head screwdriver, electrical tape, and rubber-handled wire cutters are available for disassembly.

1. With a Phillips-head screwdriver, remove the 4 screws on the back of the machine. Liftoff the back cover.
2. Cut the yellow positive (+) battery wire with wire cutters and wrap it with electrical tape. Disconnect the connector with four wires. Lastly, cut the black wire and wrap with electrical tape.
3. Using a Phillips-head screwdriver, remove the 4 screws located on the sides of the battery pack and remove them from the back cover.

Troubleshooting

For troubleshooting, videos visit support.BISSELL.com.
This guide features everything you need to get ready for first use, including setting up, using, and maintaining your machine, but join us online for a comprehensive walkthrough. Our online support includes tips and troubleshooting, videos, product registration, parts, and more.
NOTICE Disconnecting the battery will destroy the appliance and invalidate the warranty.
WARNING This product contains lithium-ion rechargeable batteries. According to Federal and State regulations, removal and proper disposal of lithium-ion batteries are required. For removal of the batteries in your appliance, see instructions on this page. For specific disposal instructions of batteries, please contact the RBRC (Rechargeable Battery Recycling Corporation) at 1-800-822-8837 or visit www.Call2Recycle.org.

We’re Waggin’ Our Tails!
BISSELL® proudly supports BISSELL Pet Foundation® and its mission to help save homeless pets. When you buy a BISSELL product, you help save pets, too. We’re proud to design products that help make pet messes, odors, and pet homelessness disappear. Visit BISSELLsavespets.com to learn more.

But wait, there’s more!
Join us online for a comprehensive walkthrough of your new product,
including troubleshooting, product registration, parts, and more.
Go to support.BISSELL.com or the BISSELL Connect App.

©2020 BISSELL Inc. All rights reserved.
Printed in China. Part Number 1620408 01/20

References

• BISSELL® | Vacuum Cleaner, Carpet Cleaner, Steam Cleaner and Parts
• BISSELL® Pet Promise
• Support Home Page
• Call2Recycle | Leading the Charge For Battery Recycling

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