E00B Nuraloop Wireless Noise Cancelling In-Ear Headphone User Manual

nuraloop —
User Manual

model: E00B
Power: 5V, 0.2A
Wireless frequency band: 2400-2483.5 MHz

NuraLoop safety information

Read this manual before using the NuraLoop for the first time. Keep this manual handy for future reference.

The NuraLoop has been designed and tested for safety and comfort, but please note: exposure to any noise of 85 Decibels (dB) or above (approximately the same volume as a food blender) can cause gradual hearing loss. Due to the clarity and noise-canceling of the NuraLoop, you won’t need to listen to your music as loudly as with many conventional headphones.

Monitor your use. Hearing loss is a function of loudness versus time — the louder the volume, the less time you can be exposed to it. The quieter the volume, the longer you can listen. For example, 8 hours at 85 dB causes as much damage as 4 hours at 88 dB, 2 hours at 91 dB, or just 15 minutes at 100 dB.

Only use the NuraLoop with the volume set at a comfortable, moderate level.
Do not listen to music at a high volume for an extended period.
Be aware that reminders or warning sounds, i.e. alarms, message tones, and incoming calls, might vary while using the NuraLoop.
If you experience a warming sensation or loss of hearing, remove the NuraLoop from your head immediately.
If the NuraLoop emits a loud or unusual noise, stop using it and contact Nura support immediately.
Due to the noise-canceling technology, do not use the NuraLoop at any time when an inability to hear may present a danger to yourself or others. For example, while driving, riding a bicycle, in a construction site, or in or near traffic.
If you’re using the NuraLoop for phone calls while driving, then use caution and follow applicable laws regarding mobile phone and headphone use. Some jurisdictions impose specific limitations such as using a single earpiece while driving. Use only certified Nura cables to charge the NuraLoop.
Charging the NuraLoop should be done only by following the instructions in this user manual.
Do not make unauthorized alterations to this product. Any attempt to do so will void the warranty.

| Contains small parts which may be a choking hazard. Not suitable for children under age 3.
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| This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.
| Removal of the rechargeable lithium-ion battery in this product should be conducted only by a qualified professional.

Getting started

Following these steps to set up your NuraLoop the first time you use it —

1. TouchDials
2. Voice call microphone
3. PlayClip magnetic connector

Fitting your NuraLoop

1. a. Put your NuraLoop cable behind your head.
   b. Place the hook over your ear.
   c. Insert the ear tip into your ear.

2. Rotate the ear tip back and forth.
   Your NuraLoop should feel secure and comfortable.
   If the ear tips are uncomfortable or don’t sit securely in your ears, then try changing to different-sized ear tips.

Turning your NuraLoop on/off
Your NuraLoop turns on and off automatically when you put it in your ears.
Downloading the Nura app
To set up your NuraLoop, you’ll need to personalize it via the Nura app.

You can download the Nura app from:

• iOS — the App Store
• Android — Google Play
• For Android users only: directly from nura.co
  1. On the nura.co homepage, scroll down to Create your unique hearing profile.
  2. Click Download here.

Nura app system requirements:

• iOS — iOS 9.3+ and Bluetooth® 4
• Android — Android 5.0+ and Bluetooth® 4

Connecting your NuraLoop with Bluetooth®
To set up your NuraLoop, you’ll need to connect with Bluetooth.
To connect your NuraLoop with Bluetooth:

1. Put on your NuraLoop.
   When you put on your NuraLoop, it turns on and enters discoverable mode.

2. Open your mobile device’s Settings > Bluetooth.

3. Select NuraLoop XXX.

Don’t connect to NuraLoop XXX [LE]. This is your NuraLoop’s low-energy mode, which automatically connects after you’ve connected to NuraLoop XXX.

Swapping between Bluetooth® devices
Your NuraLoop automatically enters discoverable mode for two minutes when you first put it on so you can easily swap between your devices.
You can also turn on discoverable mode at any time:

1. Open the Nura app.
2. Select the menu button > NuraLoop settings > Enter discoverable mode.

Personalizing your NuraLoop
Before you can start using your NuraLoop, you will need to personalize it.
When you personalize, your NuraLoop learns how you hear.

Before personalizing your NuraLoop:

1. Download the Nura app.

2. In the Nura app, tap Create an account and enter your details.
   If you already have a Nura account, then tap Log in instead.

3. Select NuraLoop.

4. Put on your NuraLoop.
   When you put on your NuraLoop, it turns on and enters discoverable mode.

5. Tap Open Bluetooth Settings on the Nura app and select NuraLoop XXX.

Personalising your NuraLoop:

1. In the Nura app, tap Begin to start personalization.

2. Adjust your NuraLoop’s earbuds by rotating them back and forth until you see two constant ticks (check marks) on the Nura app screen.
   Once you have a good fit, personalization starts and takes 1—2 minutes.

3. Tap Personalised to hear music with your hearing profile.

4. Use the slider to adjust your Immersion.

5. Dial back and forth to adjust between Active Noise Cancellation (ANC) and Social Mode.

6. Customize your NuraLoop’s TouchDials.

Your NuraLoop is now personalized.

Updating your NuraLoop

From time to time, you’ll see a message on the Nura app asking you to update your NuraLoop.
You can also check if your NuraLoop needs updating at any time:

1. Open the Nura app.
2. Tap the menu button > NuraLoop Settings > Software update.
3. If your NuraLoop needs updating, then tap Start update.

Your NuraLoop

This section contains everything you need to know about using your NuraLoop —

Charging your NuraLoop
Your NuraLoop’s battery provides 16+ hours of wireless use.
To charge your NuraLoop’s battery:

1. Connect your NuraLoop to the USB-A charging cable (comes included).
2. Connect the cable to a computer or wall charger.

The USB-A charging cable has an LED light that lights up when the NuraLoop is charging.
The NuraLoop’s battery takes approximately two hours to fully charge.

Checking your NuraLoop’s battery

• Check the battery indicator in the top-right corner of the Nura app.
• A voice prompt will announce your battery level when you first put on your NuraLoop.
• A voice prompt will announce ”battery low” when your NuraLoop needs charging.

Using your NuraLoop’s TouchDials
The NuraLoop has a TouchDial on each side that you can tap, double tap and dial to perform useful functions.

Dial
Dial the TouchDials clockwise and anticlockwise to adjust your ANC/Social Mode and volume.
The left dial controls ANC/ Social Mode and the right dial controls the volume.

Tap
Tap the TouchDials to skip tracks, play/pause and more.

Making and receiving voice calls with your NuraLoop
When your NuraLoop is connected with Bluetooth, you can answer voice calls:

• Directly on your phone.
• By using your NuraLoop’s TouchDials.

Connecting cables to your NuraLoop
Your NuraLoop comes with an analog cable and a USB-A charging cable.
Please note: the NuraLoop analog cable is designed to be worn behind your head.
Do not attempt to disconnect the cable that runs between the two earbuds. This cable is not detachable.

NuraLoop cables:

Connect a cable:
With the NuraLoop’s PlayClip magnetic connector, cables snap into place automatically.

Connecting your NuraLoop to other products
You can connect your NuraLoop to other products in the following ways:

Please note:

• The analog cable cannot be used when your NuraLoop’s battery is not charged.
• The NuraLoop USB-A charging cable (comes included) is charging only. You cannot listen to audio with the USB-A cable.
• The NuraLoop’s personalized sound works no matter how you connect — wireless or wired.
• Don’t connect your NuraLoop to an external headphone amplifier as the NuraLoop has an amplifier built-in.

Computers

Mac
Connect your NuraLoop with Bluetooth —

1. Disconnect the analog cable/ USB-A charging cable from your NuraLoop.

2. Put on your NuraLoop.
   When your NuraLoop is on your head, it automatically turns on and enters Bluetooth pairing mode.

3. Select > System Preferences > Sound.

4. Select NuraLoop XXX as the Output.
   XXX is your NuraLoop’s unique pairing number.

PC
Connect your NuraLoop with Bluetooth —

1. Disconnect the analog cable/ USB-A charging cable from your NuraLoop.

2. Put on your NuraLoop.
   When your NuraLoop is on your head, it automatically turns on and enters Bluetooth pairing mode.

3. Click the Bluetooth icon on your computer’s taskbar.

4. From Bluetooth & other devices, click Add Bluetooth or other devices.

5. Select NuraLoop XXX.
   XXX is your NuraLoop’s unique pairing number.

Alternatively, you can connect your NuraLoop to a PC or Mac with the NuraLoop analog cable.
Please note: the NuraLoop’s microphones cannot be used when connected via analog cable.

TVs
Audio configurations on TVs vary. Check your TV’s connectivity is compatible with the NuraLoop’s connectivity.
Aeroplane adaptors
Audio jack configurations on aeroplanes vary. If the aeroplane adaptor has a 3.5 mm jack, then use the NuraLoop analog cable (comes included).

Changing your NuraLoop’s ear tips
The NuraLoop comes with four ear tip sizes, S, M, L and XL.
Try all the ear tip sizes to find the ones that best fit your ears.
You’ll know you have a good seal if the sound around you quietens when you put on your NuraLoop.
To change your NuraLoop’s ear tips:

1. Gently pull the ear tip to remove.
2. Push the new ear tip onto the NuraLoop.
3. Check the new ear tip is pushed on all the way.

Cleaning the NuraLoop
Your NuraLoop needs cleaning from time to time.
Please note: never use alcohol, cleaning solvents or strong detergents when cleaning the NuraLoop.
To clean the NuraLoop:

1. Remove the NuraLoop’s ear tips, and wash them with water and a mild detergent.
2. Rinse and dry the ear tips.
3. Reattach the ear tips.
4. Wipe the NuraLoop with a soft, damp cloth.

The Nura app

Read on for everything that you need to know about the Nura app —

Nura app features

Customizing your NuraLoop’s TouchDials
The NuraLoop has a TouchDial on each side that you can tap and dial to perform useful functions.
The left dial controls ANC/ Social Mode and the right side controls the volume.
You can customize the tap controls:

1. Open the Nura app.
2. Tap menu > NuraLoop settings > Configure Touch Buttons.
3. Choose the tap controls.

Customizing your Immersion

1. Open the Nura app.
2. Use the Immersion slider to choose your level of bass.

Please note: always set your Immersion to a comfortable, moderate level when you’re using your NuraLoop for an extended period of time.

Adjusting your Active Noise Cancellation (ANC)/ Social Mode
Active Noise Cancellation reduces outside noise so you can focus on your music.
Social Mode passes outside sound into your NuraLoop so you can hear conversations and the world around you.
To adjust your NuraLoop’s ANC/ Social Mode via the TouchDial or in-app:
TouchDial —
Dial the left TouchDial clockwise and anticlockwise to adjust between ANC and Social Mode.
In-app —

1. Tap the Social Mode button on the homepage of the Nura app.
2. Move the dial on the app clockwise and anticlockwise to adjust between ANC and Social Mode.

Turning ANC off/ on:

1. Open the Nura app.
2. Tap menu > NuraLoop Settings.
3. Toggle ANC (Active Noise Cancellation ) off/on.

Changing your NuraLoop’s voice language
Your NuraLoop’s voice guides you through personalizing your NuraLoop, announces the battery level and identifies connected devices.
To change your NuraLoop’s voice language:

1. Open the Nura app.
2. Tap menu > NuraLoop settings > Change voice language.
3. Choose your preferred language.
4. To confirm the change, tap Yes.

Please note: it takes approximately 10 minutes for the voice language to change.
The NuraLoop needs to install new software to change your language.

Swapping, adding and deleting hearing profiles
You can store up to three user’s hearing profiles on your NuraLoop at a time.
Swapping profiles:

1. Open the Nura app.
2. Tap Switch Profile on the Nura app homepage.
3. Tap the hearing profile you’d like to switch to.

Adding a hearing profile:

1. Open the Nura app.

2. Tap Add Profile on the Nura app homepage.

3. Select either Owner or Another Person.
   If you own the NuraLoop you’re using, select Owner. If you’re using someone else’s NuraLoop, select Another Person.

4. Follow the app prompts to finish adding your new hearing profile.

Deleting a hearing profile:

1. Open the Nura app.
2. Tap menu > NuraLoop Settings > Delete Hearing Profile.
3. Select the hearing profile you’d like to delete.
   The Nura app confirms your hearing profile has been deleted.

Troubleshooting

If you’re ever having trouble with your NuraLoop, read the following troubleshooting — Please note: do not attempt to disconnect the cable that runs between the two earbuds.
This cable is not detachable.

Getting started troubleshooting
Connecting to the Nura app troubleshooting
If your NuraLoop won’t connect to the Nura app:

• Close and reopen the Nura app.

• Put on your NuraLoop and disconnect the analog cable/ USB-A charging cable.
  Your NuraLoop turns on and enters discoverable mode when it is on your head with no cables attached.

• Check your NuraLoop is connected to your mobile device with Bluetooth. You need to be connected with Bluetooth to use the Nura app.

• Check your mobile device and the Nura app have been updated to the latest version.

• Check your internet connection is stable.

• Delete the Nura app, restart your mobile device and then reinstall the Nura app.

• Reset your NuraLoop.

Bluetooth troubleshooting
If you’re having trouble connecting your NuraLoop with Bluetooth:

• Check your NuraLoop and device are charged.

• Check your NuraLoop and device are within 10 feet of each other.

• Put on your NuraLoop and disconnect the analog cable/ USB-A charging cable.
  Your NuraLoop turns on and enters discoverable mode when it is on your head with no cables attached.

• Check you’re connecting to NuraLoop XXX , not NuraLoop XXX [LE].
  NuraLoop XXX [LE] is your NuraLoop’s low-energy mode, which will automatically connect after you’ve connected to NuraLoop XXX.

• Move away from other Bluetooth devices, microwaves, and wireless routers to avoid interference.

Further troubleshooting:

• Restart your device and then try connecting your NuraLoop with Bluetooth again.
• If you’ve previously connected your NuraLoop with Bluetooth, then remove your NuraLoop from your device’s paired device list and try connecting it again.
• Reset your NuraLoop.

Bluetooth cutting in and out?
Bluetooth is designed for short distances, so you might experience some interference from time to time. To minimize Bluetooth interference, try the following:

• Move your paired device closer to the NuraLoop’s Bluetooth sensor, which is in the right ear bud.
• Move your NuraLoop and device away from other Bluetooth devices, microwaves and wireless routers.
• Update your NuraLoop and mobile device to the latest versions.

NuraLoop won’t personalize
If you’re having trouble personalizing your NuraLoop:

• Change to different-sized ear tips and try personalizing again.
• Sit still and try not to talk during personalization.
• Make sure you’re in a quiet place.
• Make sure your NuraLoop’s ear tips are sitting securely in your ears.

Fit your NuraLoop correctly:
Anything that sits near your ears can break the seal between your ears and your NuraLoop.

• Remove any headwear, earrings, and other jewelry that sits near your ears.
• If you have long hair that sits near your ears, then tie it back for personalization.

Still, having trouble personalizing your NuraLoop?
Tap Continue on the Nura app.
This automatically takes you to the next stage of personalization.

NuraLoop troubleshooting
Comfort troubleshooting
Like with any in-ear headphones, people with sensitive ear canals might experience some discomfort with the NuraLoop at first.
If your NuraLoop is feeling uncomfortable, then try the different-sized ear tips.
If you’re still experiencing discomfort, don’t worry — you’ll get used to the fit and feel of the NuraLoop after a few days of use.

NuraLoop isn’t making and receiving calls correctly
If you’re having trouble making and receiving phone calls, or calls via Skype, FaceTime or other calling apps:

• Check your NuraLoop is connected with Bluetooth.
  You are unable to make calls when connected via analog cable.

• Check that nothing is blocking your NuraLoop’s microphones.
  The microphones are located on the right side of your NuraLoop.

• Disconnect your NuraLoop from your device and then reconnect.

• Check your Bluetooth connection.
  Poor call quality can be caused by a poor Bluetooth connection.

• Reset your NuraLoop.

Charging and battery issues
If your NuraLoop isn’t charging:

• Make sure you’re charging with the NuraLoop USB-A cable only.
• If you’re trying to charge with a computer, then try using a different USB port or a wall charger.
• If you’re trying to charge with a wall charger, then try charging with a computer.
• If you’re attempting to charge with a USB hub, then make sure it’s powered.
• Reset your NuraLoop.

Sound quality troubleshooting
To get the highest sound quality from your NuraLoop:

• Use the NuraLoop analog cable to enable lossless transfer.

• Use a lossless file format, such as AIFF, WAV, or FLAC.

• Use a lossless streaming service, such as Tidal.

• If you’re using Spotify or a similar streaming service, use the high-quality streaming option.

• Check you’re not in Social Mode.

• If you’re using MP3 or MP3-like files, use high-bitrate MP3, Ogg, or AAC files.
  Or use a minimum of 256kbps (and preferably 320kbps) files with modern codecs.

• Personalize your NuraLoop again.

• The NuraLoop uses sensitive microphones to personalize, so movements, outside noises, and heavy breathing can affect your hearing profile.

TouchDial troubleshooting
If your NuraLoop’s TouchDials aren’t working correctly:

• Check your NuraLoop’s TouchDials have been configured correctly.
• Reset your NuraLoop.

Nura app issues
Immersion troubleshooting
If your NuraLoop’s Immersion is sounding distorted, then check your Immersion is set to a comfortable, moderate level.
Resetting your NuraLoop
If you’re having trouble with your NuraLoop and are unsure how to proceed:

1. Connect your NuraLoop to the USB-A charging cable.
2. Connect the USB-A charging cable to your computer.
3. Unplug the USB-A charging cable from your NuraLoop.
   Your NuraLoop has now been reset and will function correctly.

Need more help?
Check our in-depth online help & support site nura.co/support
You can also contact us via email and live chat at nura.link/contact

Warranty
Your NuraLoop is covered by a one-year limited warranty. Find out more at nura.co/returns

Compliance

nura ® adheres to the certification requirements for various regions around the world.
For a full list of certifications please visit nura.co/compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be  determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the distance between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Changes or modifications not expressly approved by NURA® could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and  (2) this device must accept any interference received, including interference that may cause undesired operation.
47 CFR § 2.1077 Compliance Information Responsible Party – U.S. Contact Information:
Nura USA Operations Inc.
1375 Broadway, 15th Floor, New York, NY 10018 USA
compliance@nura.com

IC Warning:
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

The product is only guaranteed to comply with EN50332 in generic mode with immersion off with the volume limiter on. Depending on the hearing of the user,  some combinations of hearing corrections and immersion setting may exceed EN50332 limits.
To prevent possible hearing damage, do not listen at high levels for long periods.
This device may be operated in all member states of the EU. Declaration for EU compliance: Operation Frequency Band/Max. RF power transmitted: 2400-2483.5 MHz.

Hereby, nura® Operations Pty. Ltd declares that the radio equipment type ‘E00B’ is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.nura.co/nuraloop/compliance
Focus on your safety and that of others if you use the headphones while engaging in any activity requiring your attention. You may remove the headphones or adjust your volume to ensure you can hear surrounding sounds, including alarms and warning signals.
Do not use the headphones if they emit any loud or unusual noise. If this happens, take the headphones off and contact Nura customer service.
Do not submerge or expose the headphones to water, or wear them while participating in water sports, e.g., swimming, surfing, etc.
CAUTION
the battery shall not be exposed to excessive heat such as sunshine, fire, or the like DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS

This symbol means the product must not be discarded as household waste and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling help protect natural resources, human health, and the environment. For more information on the disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.
Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
The trademark “iPhone” is used with a license.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by nura® Operations Pty. Ltd. is under license.
Qualcomm aptX is a product of Qualcomm Technologies International, Ltd. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries, used with permission. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries,  used with permission.
Android, Google Play, and the Google Play logo are trademarks of Google Inc. The NuraLoop is designed by nura® in Melbourne, Australia.
Made and assembled in China.
© 2019 nura® pty. Ltd. No part of this work may be reproduced, modified, distributed or otherwise used without prior written permission.

References

• Nura – Award-winning personalised sound

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