T0BBR NuraBuds True Wireless Earphone User Manual

T0BBR NuraBuds True Wireless Earphone

Troubleshooting

If you’re ever having trouble with your NuraBuds, read the following troubleshooting.

Resetting your NuraBuds
Device Reset
Hold down the touch buttons on both sides of the NuraBuds for 10 seconds to reset.
Factory Reset

• Open the Nura app.
• Tap Menu > Device settings > Perform Factory Reset

If your NuraBuds Won’t Charge

• Make sure you’re charging with the NuraBuds USB-A to micro-USB cable-only charger.
• If you’re trying to charge with a wall charger, then try charging with a computer.
• f you’re attempting to charge with a USB hub, then make sure it’s powered.

If your NuraBuds won’t Connect to the Nura App:

• Check your mobile device and the Nura app have been updated to the latest version.
• Close and re-open the Nura app.
• Check your NuraBuds are connected to your mobile device with Bluetooth. You need to be connected with Bluetooth to use the Nura app. Bluetooth will only activate when no cables are connected.
• Check your internet connection is stable.
• Delete the Nura app, restart your mobile device and then reinstall the Nura app.
• Reset your NuraBuds.

If You’re Having Trouble Connecting Your NuraBuds via Bluetooth:

Check your NuraBuds and device are charged.
Ensure your NuraBuds and device are within 10 feet of each other.
Check you’re connecting to NuraBuds XXX , not NuraBuds XXX[LE].
NuraBuds XXX [LE] is the NuraBuds low-energy mode, which will
automatically connect after you’ve connected to NuraBuds XXX.
Move away from other Bluetooth devices, microwaves and wireless routers to avoid interference.
Further troubleshooting:

• Restart your device and try pairing your NuraBuds with Bluetooth again.
• If you’ve previously paired your NuraBuds with Bluetooth, then remove your NuraBuds from your device’s paired device list and try pairing again.
• Reset your NuraBuds.

Bluetooth Cutting In and Out

Bluetooth is designed for short distances, so you might experience some interference from time to time. To minimize Bluetooth interference, try the following:

• Move your paired device closer to the NuraBuds
• Move your NuraBuds and device away from other Bluetooth devices, microwaves, and wireless routers.
• Update your NuraBuds and mobile device to the latest versions.

If You’re Having Trouble Making Calls With Your NuraBuds:
Follow these steps if you’re having trouble making and receiving phone calls, or calls via Skype, FaceTime, or other calling apps.

• Check your NuraBuds are connected with Bluetooth.
• Check that nothing is blocking your NuraBuds microphones.
• The microphones are located on each side of your NuraBuds.
• Disconnect your NuraBuds from your device and then reconnect.
• Check your Bluetooth connection.
• Poor call quality can be caused by a poor Bluetooth connection.
• Reset your NuraBuds.

If You’re Having Trouble With Your NuraBuds Sound Quality:

• To get the highest sound quality from your NuraBuds:
• Use a lossless streaming service, such as Tidal.
• If you’re using Spotify or a similar streaming service, use the high-quality streaming option. Ensure to check the streaming quality options in the platform’s settings.
• Check the device is not in Social Mode.

If the Touch Buttons Aren’t Working Correctly:

• Check your NuraBuds touch buttons have been set up correctly via the nura app.
• Reset your NuraBuds.

Can’t Find What You’re Looking For? Try the following:

• Check your NuraBuds are charged.
• Check your mobile device and the Nura app have been updated to the latest version.
• Check your Bluetooth is connected.

Further Troubleshooting

• Forget your NuraBuds from your device’s Bluetooth settings, and pair again.
• Reset the device to which you are trying to connect to.
• Delete and reinstall the Nura app.
• Reset your NuraBuds.
• Clean your NuraBuds.

Need more help Check our in-depth online help & support site nura.co/support You can also contact us via email and live chat at nura.co/contact

Warranty Your NuraBuds are covered by a one-year limited warranty. Find out more at nura.co/returns

Compliance

for a full list of certifications visit nura.co/compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment
measures: Reorient or relocate the receiving antenna.
Increase the distance between the equipment and receiver.
connected. Consult the dealer or an experienced radio/TV technician for help responsible for compliance could void the user’s authority to operate the equipment.

FCC Supplier’s Declaration of Conformity

Product name: NURABUDS
Model Number: NURABUDS

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• this device may not cause harmful interference
• this device must accept any
  interference received, including interference that may cause undesired operation.

47 CFR § 2.1077 Compliance Information
Responsible Party – U.S. Contact Information: Nura USA Operations Inc.
1375 Broadway, 15th Floor, New York, NY 10018 USA [email protected]

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