Rocky Mountain POWERPLAY Owner’s Manual

Rocky Mountain POWERPLAY Owner's Manual

Introduction

This manual contains important safety, maintenance, and use information. Read and understand it thoroughly before your first ride on your new Powerplay bicycle.

This material applies only to the Powerplay Drive and should be used in conjunction with your Rocky Mountain Owner’s Manual.

Please read the Owner’s Manual before your first ride on your Powerplay bicycle.
If you do not have a copy of your Owner’s Manual, you can get it from your nearest Authorized Rocky Mountain Dealer

Warnings

Power

Your Powerplay bicycle features a powerful pedal assist when force is applied to the pedals. Familiarize yourself with your bike’s ride and pedal assist characteristics in safe, flat surroundings before riding it off road.

Instant start

Your Powerplay bicycle features “Instant Start” technology, which uses a sophisticated torque sensing circuit to deliver smooth, instant, natural feeling power.
This circuit is very sensitive, so care must be taken to not have the bike accelerate from a stop in an unexpected or uncontrolled manner.

Use caution on trails

Your Powerplay bicycle accelerates more quickly and handles differently than traditional non-assist bicycles. Use appropriate caution on trails and be aware of your bike’s unique handling and acceleration characteristics.

Keep your fingers away

Do not place your fingers or tools near the drive unit. Maintenance and repair of the drive unit should only be performed by an Authorized Rocky Mountain Service Centre.

Do not modify

Do not modify the Powerplay Drive unit or any components directly connected to the drive unit. Maintenance and repair of the drive unit should only be performed by an Authorized Rocky Mountain Service Centre. Any attempt to modify the Powerplay Drive unit may result in serious personal injury or death, and will immediately void the bicycle’s warranty.

Shrediquette

Users

Always be courteous to other trail users. Use extra caution around domestic animals, such as dogs and horses. Give other trail users right-of-way in all situations, during both climbing and descending.

Trail

Only ride your Powerplay bicycle on trails and paths sanctioned for motorized vehicle use. Follow all local laws and regulations. As with all trail users, care should be taken by all cyclists to avoid impacts to the trail or environment. Do not skid on or modify trails.

Images

Charger

iWoc Remote

LED Indicators

Battery level

Assistance Mode

Notifications

Walk Mode

System interface

All user inputs for the Powerplay Drive unit are done with the iWoc remote or the optional Ebikemotion mobile app.

Mobile APP

The Powerplay Drive uses an optional Mobile App to access more features, available in the Apple Store or Google Play Store. Ipad users select PHONE app.

Mobile device pairing

• Open the Ebikemotion app
• Create or log in to your existing account
• Open the menu
• Open Settings
• Click “Connect to EBM”
• Click Scan to identify available Powerplay bikes
• Select your bike
• The screen will flash a message when the connection is established.
• Exit menu by clicking Monitor

Online user dashboard

By using the Ebikemotion Mobile App, the rider can access more features through the Online Dashboard. Go to rmb.ebikemotion.com.

• Activity Log with all metrics
• Strava connectivity
• Activity sharing through social networks
• Image management
• GPS Track Download & Import
• Event scheduling

Battery

Our Powerplay models feature proprietary controls, motors, and battery components. Some of these components are sensitive and require extra care. We want to ensure that you have the most information possible. Please take note of the following updated details related to the Rocky Mountain Powerplay battery, recharging and care.

Failure to follow the instructions and guidelines in this section may result in damage of electrical components on your bike and will void your warranty. More importantly, failure to follow the instructions may result in serious personal injury or death.

General

• The batteries used in all Rocky Mountain Powerplay devices have all the required certifications, and a Battery Management System (BMS) that provides multiple levels of fail-safes to prevent hazards. Despite this safety measure, a charged battery that has reached extreme temperatures or a charging port that has sustained damage can be dangerous, leading to electrical shock, fire, or injury.
• If your battery or charger exhibits any signs of damage, do not use it, and immediately bring your bike to your authorized Rocky Mountain retailer for inspection.
• The battery and drive unit, along with other proprietary Powerplay components, should only be serviced by mechanics that have gone through Rocky Mountain Powerplay training.
• Do not allow any small, sharp, and/or metallic objects to come in contact with the battery or the battery’s recharging socket.
• Do not modify, open, or disassemble the battery or charger.
• Never clean an Altitude Powerplay with a high-pressure washer or submerge the bike in water. Rain and normal washing will not cause a problem.
• Undamaged batteries will not release fluids or gases. However, in the event of damage, battery fluid can cause skin irritation and burns, and battery gases can be released and irritate the airways. In the event of skin or eye contact with any fluids or gases from the battery, immediately flush with water and seek medical assistance.
• If a battery fire occurs, do not attempt to directly extinguish it with water. You can use water to extinguish materials surrounding the battery, but not the chemical cells themselves. To properly extinguish a burning battery, use a Class ABC or BC fire extinguisher. Sand can also be used to smother the fire effectively. If possible, without exposing yourself to any personal risk of injury, bring any heated or ignited battery or complete bike outside to prevent the fire from spreading. If the battery is connected to a charger, the first action should be to unplug the charger or cut the power from the grid.

Charging

• Only use the dedicated Powerplay chargers for any Powerplay battery.

• The chargers have been designed to function in 240V or 120V depending on your location. Prior to plugging in the charger, ensure you are using the correct setting, or damage can be inflicted on your charger. At the end of the unit, there is a switch to select the correct input voltage.

• If the charger LED light is blinking red/green, the charger is attempting to balance the charge between cells. Allow 4 hours for charging. If the battery is not fully charged in 4 hours, see an authorized dealer.

• If the charger LED light is blinking green, the charger is in fault protection mode. Unplug it from the bike and socket and start over to reset.

• Do not leave the charger in direct sunlight, especially during recharging.

• To recharge the battery:
  1. Find the recharging port on the Powerplay bike and open the recharging port protector.
  2. Plug the charger into an electrical source. The green LED on the charger will illuminate.
  3. Connect the charger to the Powerplay bike and ensure that the locking system on the port is engaged. The green LED will turn red to indicate that the battery is recharging.
  4. Once the recharge is complete, the LED will turn green. It is not mandatory to disconnect the charger immediately after the recharge is complete, however you should not leave the bike connected to the charger for a period longer than 12 hours.

• Recharge your Powerplay bike in an open area with clear access to an outside exit.

• Similar to all bikes and equipment with Lithium-Ion batteries, it is recommended to only recharge the bike under supervision.

• If the battery is cold (below 0°C (32 °F)), or warm (above 40°C (104 °F), allow 1 hour for the battery to readjust to room temperature before recharging.

• Recharging time will vary depending on remaining energy in the battery.

• Recharging time is as follows:
  632Wh Battery
  Time to charge from 0–80% = 2:00
  Time to charge from 0–95% =2:40
  Total charge time from 0–100% = 3:30
  672Wh Battery
  Time to charge from 0–80% = 2:05
  Time to charge from 0–95% =2:55
  Total charge time from 0–100% = 3:50

• The battery is not required to be fully charged. It may also be partially charged, but we recommend fully charging it once every 10 charges.

Storage

• To store your Powerplay bike, keep it in a secure place that is not exposed to extreme temperatures (above 65 °C (149 °F), or below -30 °C (-22 °F)), excessive sun exposure, humidity, or condensation. If you believe that the bike has been stored in the conditions listed above, please cease usage and contact your authorized Rocky Mountain retailer.
• Storing a fully depleted battery for a prolonged period will cause damage and diminish its capacity. It is recommended to recharge your battery to at least 75% capacity whenever possible, to avoid damage from deep discharge over prolonged periods.
• If you store your bike for periods of 3 months or longer, you will need to periodically recharge it, to maintain its capacity. Recharge your battery at least once every 3 months. Failure to do so may cause damage to the battery, and a loss of its capacity. A good way to manage storage recharging is to set calendar reminders in your computer or mobile device.
• The best practice to maintain the optimum battery capacity over time is to store the bike at temperatures between 10 °C (50 °F) and 25 °C (77 °F).

Battery functionality

• The battery will function in cold weather, though at a diminished capacity. Expect 80% of full capacity at 0 °C (32 °F), and 50% of full capacity at - 10 °C (14 °F). It is recommended to warm up a cold bike prior to use.
• If the battery reaches 65 °C (149 °F), it will shut itself down for protection until it reaches below 60 °C (140 °F).
• For 2018 batteries, plug the battery into the charger to reset it once it has cooled. 2019+ batteries will reset automatically.
• When the remaining battery capacity is low, the Powerplay drive will progressively reduce power output to maximize its range.
• Please note that lithium-ion batteries gradually lose capacity depending on age and use. A dramatic decrease in capacity after recharging may be a sign that the battery is reaching the end of its lifespan and must be replaced. Please visit your authorized Rocky Mountain retailer for battery replacement. Under normal use, you can expect:
  632Wh Battery
  Will operate at 75% of full capacity after 500 full charging cycles (0% to 100% charge).
  672Wh Battery
  Will operate at 75% of full capacity after 550 full charging cycles (0% to 100% charge).

Transportation

Transporting and/or shipping your Powerplay Drive equipped bike may be subject to restrictions and require special handling, labelling, and/or packaging. Be sure to inform yourself beforehand of all legal requirements in your country

Riding the bike

Warning

Make sure the brakes are applied before putting any pressure on the pedals, or even resting your foot on the pedals. The Powerplay Drive uses a sophisticated torque sensing circuit to deliver smooth, instant, natural feeling power. This circuit is very sensitive, so care must be taken to not have the bike accelerate away from the rider when stopped.

Power ON

To power up the Powerplay Drive, use the iWoc remote: click button (B). Note: the Powerplay Drive will always power up to the lowest Power Level. The rider can then increase the Power Level using the iWoc remote

Power levels

The Powerplay Drive provides several levels of power assistance:

Level 1: Eco

This is the lowest power setting, used for maximum battery life and rider input

Level 2: Trail

This medium assist level balances assistance and battery life for all around trail riding

Level 3: Ludicrous

For maximum speed and assistance, this level delivers a huge amount of power to the rear wheel. Note that prolonged use of Ludicrous Mode will discharge the battery at a relatively rapid rate

To change assist levels, use the iWoc remote: press button (C) to increase assist, or button (A) to decrease assist.

NOTE: WITH THE HELP OF THE OPTIONAL EBIKEMOTION MOBILE APP THE RIDER CAN CUSTOMIZE THESE POWER LEVELS. THIS IS FOUND IN THE SETTINGS MENU.

Walk Mode

Should the need arise, the Powerplay has a Walk Mode. The Powerplay Drive is able to assist the bike at a walking speed. On the iWoc remote, push and hold button (A). The bike will slowly power up the climb as you push it.

The walking speed can be adjusted by shifting the gears of the bike. If you find the bike is not moving quickly enough, shift into a harder (smaller) cog on the cassette.
The Walk Mode may not be used while a rider is on the bike. The Walk Mode may be used only when walking alongside the bike.

Power OFF

To power down the Powerplay Drive after use, use the iWoc remote: push and hold button (B) for 3 seconds. If the bike is left idle for 10 minutes, with no Bluetooth connection, it will automatically shut itself off to conserve battery life.

Notes

Damage to iWoc

In the event the iWoc remote is damaged and no longer functional, the bike will continue to operate in it’s current Mode. If the bike is idle for 60 mins, it will shut down with no possibility of starting without replacing the iWoc.

Range

The distance over which the battery will power the drive system varies depending on several factors, such as assist level, ambient temperature, acceleration, wind resistance, poor maintenance, battery age, hilly and rough terrain, and/or rider weight.

Riding tips

• The Powerplay Drive delivers smooth, natural feeling power to the rear wheel and works best under these circumstances.
• Use a smooth, consistent pedal stroke, rather than “mashing” the pedals.
• Shift often, to maintain a cadence between 60 and 80 RPM for optimal motor efficiency, yielding high torque and maximum battery performance.
• When shifting gears, care should be taken:
• Ease off pedaling pressure prior to shifting to avoid stressing the chain and derailleur.
• Do not shift multiple gears at once.

Service

Calibrating the torque sensor

Due to the precise torque sensing capabilities of the Powerplay Drive, calibration may be required periodically.

Example:
Debris / Chain jam / Chain / Chainring / Pulley / Pinion replaced

Troubleshooting

Please work with your local dealer for troubleshooting. Your Powerplay Mobile APP can generate error codes for diagnostics. When an error code appears your iWoc will show a red LED. Check your APP for the following error codes, by clicking the red warning icon:

Cable routing

NOTE: REMOVE DRIVE SIDE COVER AND LEFT SIDE HEAD TUBE PORT COVER. ALL OTHER COMPONENTS CAN REMAIN IN PLACE.

• Route the derailleur housing through the chainstay near the main pivot, front to back (fig 1)
• Route the other end up the right forward motor mount port to the left head tube port
• Clamp housing to motor mount using shift housing clamp (fig 3) and torque to 2Nm

BOTTOM BRACKET STANDARD

The Powerplay Drive uses a Press Fit BB92

NOTE:

• This allows a gap on the Race Face spindle for the Clutch Spider.
• USE THE CORRECT SPIDER FOR EITHER RACE FACE OR SRAM EAGLE CHAINRINGS. THESE ARE THE ONLY APPROVED CHAINRINGS.

General maintenance

Please note that electric assist bikes put more stress and strain on components than traditional mountain bikes. The frequency of maintenance and inspection should increase in consequence, to maximize safety, performance, and longevity.

Seasonal charging

If you store your bicycle for a period of 3 months or longer, ensure to charge your battery at least every 3 months. Failure to do so may cause damage to the battery, and a loss of capacity.

A good way to manage storage charging is to set calendar reminders in your computer or mobile device.

Cleaning

A clean bike is a happy bike. The best way to clean a dirty bike is with a bucket of warm soapy water. Avoid using a pressure washer.

NOTE: Do not directly spray water at any electrical component.

Preventative maintenance

Clean and inspect drivetrain for wear

• Chain
• Cassette
• Pulleys (mid drive idler, lower idler, derailleur pulleys)
• Chainring
• Drive Pinion

Check bolts and fasteners

• All standard bicycle fasteners: pivots, stem, crank bolts, chainring bolts
• Motor mounts
• Torque sensor mount
• Battery grub screw
• Battery retaining pin
• Check Spoke Tension
• Inspect Brake Pads & Rotors
• Keep Charge Port Clean / Closed

Frame torque values

Powerplay dual suspension

Warranty Information

Your Powerplay bike is warrantied against defects in materials and manufacturing as per the following table:

All warranty and after sale service must be handled by the Authorized Dealer who sold the complete bicycle or frame. We cover your Rocky Mountain frame from the original date of purchase of your new Rocky Mountain bicycle according to the frame material and the type of use against defects in material and workmanship.

Frame Material / Type of Use

• Carbon Fiber: 5 years – Limited*
• Aluminum – front & fully suspended 5 years – Limited*
• • Please refer to limitations stated below

Other Warranty Coverage Against Defects in Workmanship and Materials

• Coating – paint and decals 1 year
• Frame hardware, suspension, pivots and bushings 1 year
• Pivots and bushings 6 months

NOTE

• Warranty is not valid for any bicycles previously used for commercial activity such as rental, courier, police, security, etc.
• Installation of components, parts, or accessories not originally intended for or compatible with the bicycle (or frame) as sold.
• Purchasing a Rocky Mountain Bicycle from an unauthorized dealer.
• Purchasing a Rocky Mountain Bicycle or frame off third party internet sites (as eBay) no matter what the listing says.

Detail of what is not covered under warranty

A. Normal wear and tear on tires, tubes, brakes, gear cables, brake pads etc., are not covered. Your authorized Rocky Mountain dealer will inform you of what these normal maintenance items consist of.
B. Consequential damage or any damage caused by accident, misuse or abuse.
C. Improper assembly and/or lack of proper maintenance, sandblasting, sanding, grinding, wire brushing, filing, welding, brazing, drilled holes, anodizing, repainting, or chrome plating is not covered under your warranty and may void the warranty of the component manufacturers.
D. You take great personal risk and shall forfeit the warranty, as outlined in the Warranty Table, when you ride in extreme terrain as depicted in mountain bike videos. I.e. ride «trials» style courses, ride ramps, do stunts, ride on BMX tracks, ride in the city down stairs and embankments, or ride in other similar terrain. It is important to note that bent components, frames, forks, handlebars, seat posts, pedals, cranks and wheel rims are signs of accidents and/or abuse.
E. Labour for part replacement or changeover is not included.
F. Rocky Mountain retains the right to repair or replace at its discretion any part that is deemed a valid warranty. Please note that Rocky Mountain cannot guarantee a colour match to the original component.

EXCLUSION AND LIMITATION OF DAMAGES

THE WARRANTY OF ROCKY MOUNTAIN IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCTS AND DOES NOT GRANT ANY WARRANTY EITHER EXPRESSED OR IMPLIED, LEGAL OR CONVENTIONAL AND DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSES, AND ROCKY MOUNTAIN SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES EVEN WHERE ROCKY MOUNTAIN HAS BEEN ADVISED OF SUCH DAMAGES AND ROCKY MOUNTAIN’S LIABILITY SHALL BE LIMITED TO $ 50.00.

Declaration of conformity

The following Powerplay equipped bicycle platforms fulfill the requirements of the standards listed below.

Rocky Mountain Altitude Powerplay
Rocky Mountain Instinct Powerplay
Rocky Mountain Growler Powerplay

For a complete list of models go to www.bikes.com

• EN 15194:2009+A1:2011: Electrically power assisted cycles – EPAC Bicycles
• ISO 4210-2:2015: Safety requirements and testing procedures for mountain bicycles

Manufacturer

Rocky Mountain
division of Industries RAD inc.
9095, 25th Avenue
St-Georges, QC Canada, G6A 1A1

2020/4/30

Rocky Mountain, its logo and other trade names are registered trademarks.
Some technologies on Rocky Mountain products are patented or patent pending.

© 2019 Rocky Mountain

References

• Rocky Mountain Bikes - User login in
• Rocky Mountain

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>