AT T DECT 6.0 Cordless Telephone User Manual
- June 6, 2024
- AT&T
Table of Contents
DECT 6.0 Cordless Telephone
User’s manual
EL52119/EL52219/EL52319/ EL52429 DECT 6.0 cordless telephone/ answering system
with caller ID/call waiting
Congratulations
on purchasing your new AT&T product. Before using this AT&T product, please
read Important safety information on pages 89-91 of this user’s manual. Please
thoroughly read the user’s manual for all the feature operations and
troubleshooting information you need to install and operate your new AT&T
product. You can also visit our website at
https://telephones.att.com or call 1
800-222-3111. In Canada, dial 1
866-288-4268.
This telephone meets the California Energy Commission regulations for energy consumption. Your telephone is set up to comply with the energyconserving standards right out of the box. No further action is necessary.
This telephone system is compatible with certain AT&T DECT 6.0 cordless
headsets and speakerphones.
Visit https://telephones.att.com/accessories for a list of compatible
cordless headsets and speakerphones.
Model number: EL52119 (one-handset system) EL52219 (two-handset system) EL52319 (three-handset system) EL52429 (four-handset system)
Type:
DECT 6.0 cordless telephone/answering system with caller ID/call waiting
Serial number: ____
Purchase date: ____
Place of purchase: _____
Both the model and serial number of your AT&T product can be found on the bottom of the telephone base.
Compatible with Hearing Aid T-Coil
T
TIA-1083
Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.
The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the
use of products that save energy and help protect our environment. We are
proud
to mark this product with the ENERGY STAR® label indicating it meets the
latest energy efficiency guidelines.
© 2019-2020 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Parts checklist
Your telephone package contains the following items. Save your sales receipt
and original packaging in the event warranty service is necessary.
Quick start guide EL52119/EL52219/EL52319/ EL52429 DECT 6.0 cordless
telephone/ answering system with caller ID/call waiting
Quick start guide
Telephone base
Cordless handset
(1 for EL52119) (2 for EL52219) (3 for EL52319) (4 for EL52429)
THIS SIDE UP / CE CÔTÉ VERS LE HAUT
Battery Pack / Bloc-piles : BT162342/BT262342 (2.4V 300mAh Ni-MH) WARNING / AVERTISSEMENT : DO NOT BURN OR PUNCTURE BATTERIES. NE PAS INCINÉRER OU PERCER LES PILES. Made in China / Fabriqué en chine
GP1621
Battery compartment cover
(1 for EL52119) (2 for EL52219) (3 for EL52319) (4 for EL52429)
Charger for cordless handset with power adapter installed
(1 for EL52219) (2 for EL52319) (3 for EL52429)
Battery for cordless handset
(1 for EL52119) (2 for EL52219) (3 for EL52319) (4 for EL52429)
Power adapter for telephone base
Telephone line cord
Wall-mount bracket
User’s manual
EL52119/EL52219/EL52319 EL52429
DECT 6.0 cordless telephone/ answering system with caller ID/call waiting
Table of contents
Getting started
Installation ………………………………………………………………….. 1 Quick reference guide –
handset……………………….2 Quick reference guide – telephone base………..6 Telephone base
and charger installation ………7 Battery installation and charging ……………………..8
Battery installation……………………………………………8 Battery charging…………………………………………….. 10
Wall-mount installation……………………………………….. 11 Tabletop to wall-mount
installation……….. 11 Wall-mount to tabletop installation………..13
Telephone settings
Menu overview……………………………………………………….. 14 Handset settings
…………………………………………………….15
Ringer volume……………………………………………………15 Ringer tone …………………………………………………………15 LCD
language …………………………………………………….16 Set speed dial voicemail number ……………..16
Clear voicemail indication ……………………………17 Key tone……………………………………………………………….17
Set date/time ………………………………………………….. 18 Home area code……………………………………………….19
Dial mode…………………………………………………………….19 QUIET mode ………………………………………………………20
Telephone base ringer volume …………………………21
Telephone operation
Making, answering and ending calls……………… 22 Making a call………………………………………………………
22 Temporary ringer silencing………………………… 22 Answering a call……………………………………………….
23 Handset speakerphone……………………………….. 23 Ending a call……………………………………………………….
23
Redial …………………………………………………………………………..24 View numbers in the redial list
………………….24 Call a number from the redial list…………….24 Copy a number from the
redial list to the directory…………………………………………………….. 25 Delete a number in the
redial list …………… 25
Options while on calls …………………………………………. 26 Volume control
……………………………………………….. 26 Mute……………………………………………………………………… 26 Flash/call
waiting…………………………………………….26 Temporary tone dialing……………………………….. 27 Chain
dialing……………………………………………………… 27 Join a call in progress…………………………………….28
Find handset…………………………………………………………….29 Intercom ……………………………………………………………………. 30
Make and answer an intercom call………….30 Answer an incoming call during an
intercom call ………………………………………………………31 Call transfer using intercom
…………………………….. 32
Directory
Directory overview……………………………………………….. 33 Shared directory ……………………………………………..
33 Directory memory capacity………………………. 33 Exiting the directory………………………………………
33
Create directory entries ……………………………………..34 Create a new directory
entry…………………….34 Add a predialed telephone number to the
directory……………………………………………………..36
Review the directory……………………………………………..37 Review directory entries
………………………………37 Search by name……………………………………………….38
Dial, delete and edit a directory entry ………….39 Dial a directory number
……………………………….39 Delete a directory entry ……………………………… 39 Delete all directory
entries …………………………39 Edit a directory entry…………………………………….40
Caller ID
About caller ID………………………………………………………….41 Information about caller ID with call
waiting ………………………………………………………….41 About home area code………………………………….41
Caller ID log ………………………………………………………………42 How caller ID log
works………………………………..42 Memory match…………………………………………………42
Caller ID operation…………………………………………………43 Missed (new) calls
indicator……………………….43 Review the caller ID log ………………………………..43 View dialing
options ………………………………………44 Dial a caller ID log entry ……………………………….45 Delete
caller ID log entries………………………….45 Save a caller ID log entry to the directory
……………………………………………………………..46
Reasons for missing caller ID information…. 47
Call block
About call block………………………………………………………48 Call block
……………………………………………………………………49
Add a call block entry ……………………………………49 Review call block
list………………………………………50 Save a caller ID log entry to call block
list………………………………………………………50 Edit a call block entry……………………………………..51 Delete a
call block entry ……………………………… 52 Block calls without number……………………….. 52 Mute
first ring ………………………………………………….. 52
Answering system
Answering system settings………………………………. 53 Announcement……………………………………………….. 53
Answer on/off………………………………………………….. 55 Voice guide ……………………………………………………….. 56
Call screening…………………………………………………… 57 Number of rings ……………………………………………… 58
Remote access code ……………………………………..59 Message alert tone ………………………………………..60
Answering system overview………………………………61 Answering system and voicemail
indicators………………………………………..61 Using the answering system and voicemail
together ………………………………………….61 Message capacity……………………………………………62 Voice prompts
………………………………………………….62 Call screening……………………………………………………63 Call intercept
…………………………………………………….64 Temporarily turn off the message alert tone
……………………………………………………………………….64
Message playback………………………………………………….65 Options during playback ……………………………..66
Delete all old messages ………………………………. 67
Recording and playing memos ………………………..68 Record a memo ……………………………………………….68
Play back memos ……………………………………………68
Message window displays ………………………………….69 Remote access………………………………………………………..
70
Remotely access the answering system………………………………………….. 70
Appendix
Adding and registering handsets/ headsets/speakerphones …………………………………. 72
Deregistering handsets ……………………………………… 73 Screen icons, indicator lights and
alert tones………………………………………………………………… 74
Screen icons……………………………………………………… 74 Handset indicator lights ……………………………… 74
Telephone base indicator lights………………. 75 Handset alert tones……………………………………….
75 Telephone base alert tones……………………….. 75 Handset display screen messages
………………… 76 Troubleshooting…………………………………………………….. 78 Maintenance
…………………………………………………………….88 Important safety information ………………………….89 Safety
information …………………………………………89 Especially about cordless telephones……90
Precautions for users of implanted cardiac pacemakers………………….91 ECO
mode……………………………………………………………91 Especially about telephone answering
systems………………………………………….91 FCC Part 68 and ACTA ………………………………………….92 FCC Part
15 ………………………………………………………………..93 California Energy Commission battery charging
testing instructions…………..94 Limited warranty ……………………………………………………95
Technical specifications………………………………………98 DECT 6.0 digital
technology……………………….98 Telephone operating range………………………..98 Simulated full-
duplex handset speakerphone …………………………………………………..98
Index
Index…………………………………………………………………………….99
Getting started
Installation
You must install and charge the battery before using the cordless handset.
STOP!
See pages 8-10 for easy instructions.
Install the telephone base close to a telephone wall jack and an electrical
outlet not controlled by a wall switch. The telephone base can be placed on a
flat surface or vertically mounted on the wall (page 13). For optimum range
and better reception, place the telephone base in a central and open location.
If you subscribe to high-speed Internet service (DSL- digital subscriber line)
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (page 7). The filter prevents
noise and caller ID problems caused by DSL interference. Please contact your
DSL service provider for more information about DSL filters.
Your product may be shipped with a protective sticker covering the handset or
telephone base display – remove it before use.
For customer service or product information, visit our website at
https://telephones.att.com or call 1
800-222-3111.In Canada, dial 1
866-288-4268.
Avoid placing the telephone base and charger too close to:
X Communication devices such as television sets, VCRs, or other cordless
telephones.
X Excessive heat sources. X Noise sources such as a window with traffic
outside, motors, microwave
ovens, refrigerators, or fluorescent lighting. X Excessive dust sources such
as a workshop or garage. X Excessive moisture. X Extremely low temperature. X
Mechanical vibration or shock such as on top of the washing machine or
work bench.
1
Getting started
Quick reference guide – handset
REDIAL/PAUSE X Press repeatedly to view the last 10
numbers dialed. X While entering numbers,
press and hold to insert a dialing pause.
MENU/SELECT f Press to display the menu. f Once in the menu, press to select
an
item or save an entry or setting.
PHONE/FLASH f Press to make or answer a call (page
22). f During a call, press to answer an
incoming call when you receive a call waiting alert (page 26).
2
OFF/CANCEL
f During a call, press to hang up (page 23).
f While in a menu, press to cancel an operation, back up to the previous menu,
or exit the menu display; or press and hold this button to exit to idle mode.
f Press and hold while the handset is not in use to erase the missed call
indicator (page 43).
1
X While reviewing a caller ID log entry, press repeatedly to add or remove 1
in front of the telephone number before dialing or saving it in the directory
(page 44).
X Press and hold to set or dial your voicemail number (page 16).
Getting started
Quick reference guide – handset
TONE
f Press to switch to tone dialing temporarily during a call if you have pulse
service (page 27).
QUIET X Press and hold to set and turn on
the QUIET mode, or turn it off (page 20). X When reviewing a caller ID log
entry, press repeatedly to view other dialing options (page 44).
/SPEAKER
f Press to turn on the handset speakerphone, press again to resume normal
handset use (page 23).
MUTE X When the telephone is ringing, press
to mute the ringer temporarily.
3
X During a call, press to mute the microphone .
DELETE
X While predialing, press to delete digits.
X While reviewing the redial list, directory, speed dial list or caller ID
log, press to delete an individual entry.
X When entering names or numbers, press to delete a digit or character.
X When entering names or numbers, press and hold to erase all digits or
characters.
INT
X Press to initiate an intercom conversation or transfer a call (page 30).
Getting started
Quick reference guide – handset
CHARGE light
f On when the handset is charging in the telephone base or charger.
pDIR/VOLUME
f Press to scroll up while in menus. f Press to increase the listening
volume when on a call, or increase the message playback volume. f Press to
show directory entries when the handset is not in use (page 37). f While
entering names or numbers in the directory, press to move the cursor to the
right.
qCID/VOLUME
f Press to scroll down while in menus.
f Press to decrease the listening volume when on a call, or to decrease the
message playback volume.
f Press to show the caller ID log when the handset is not in use (page 43).
f While entering names or numbers in the directory, press to move the cursor
to the left.
4
Getting started
Quick reference guide – handset
Play messages ECO
MAIN MENU
Play messages (page 65) Answering sys (page 53) Directory (page 33) Caller ID
log (page 41) Call block (page 48) Ringers (page 15) Set date/time (page 18)
Settings (page 15)
Using menus
X Press MENU/SELECT to enter the main menu. X Press CID or DIR to scroll
through menu items. X Press MENU/SELECT to select or save the indicated item.
X Press OFF/CANCEL to cancel an operation, back up to the
previous menu or exit the menu display.
5
Getting started
Quick reference guide – telephone base
IN USE light
X On when the handset is in use, or when the answering system is answering an
incoming call.
X Flashes when another telephone is in use on the same line.
REPEAT f Press to repeat a message. f Press twice to play the previous
message.
DELETE f Press to delete the message
currently playing. X Press twice to delete all old
messages when the telephone is not in use.
SKIP
f Press to skip a message.
PLAY/STOP
f Press to start or stop message playback.
6
f During call screening, press to temporarily turn the call screening on or
off.
Message window f Displays the number of messages or
other answering system information.
ANS ON f Press to turn the built-in answering
system on or off (page 55).
FIND HS f Press to page all handsets (page
29).
VOL / VOL f When the telephone is idle, press
to adjust the telephone base ringer volume. X During call screening or message
playback, press to adjust the listening volume.
Getting started
Telephone base and charger installation
Install the telephone base and charger, as shown below. If you subscribe to
high-speed Internet service (DSL – digital subscriber line) through your
telephone line, you must install a DSL filter between the telephone line cord
and the telephone wall jack. The filter prevents noise and caller ID problems
caused by DSL interference. Please contact your DSL service provider for more
information about DSL filters.
The telephone base is ready for tabletop use. If you want to mount your
telephone on a wall, see Wall-mount installation on page 11 for details.
Route the cords through the slots.
Plug the large end of the base power adapter into an electrical outlet not controlled by a wall switch.
Plug one end of the telephone line cord into a telephone wall jack.
Plug the small end of the base power adapter into the power jack on the bottom
of the telephone base.
Plug the large end of the charger’s power adapter into an electrical outlet
not controlled by a wall switch.
Ensure the small end of the charger’s power adapter is plugged into the power
jack on the bottom of the charger.
Plug the other end of the telephone line cord into the telephone line jack on the bottom of the telephone base.
A DSL filter (not included) is required if you have DSL highspeed Internet
service.
Raise the antenna.
IMPORTANT INFORMATION Use only the power adapter(s) supplied with this
product. To order a replacement power adapter, visit our website at
https://telephones.att.com or call 1
800-222-3111. In Canada, dial 1
866-288-4268.
7
Getting started
Battery installation and charging
Battery installation
Install the battery, as shown below.
1. Plug the battery connector securely into the socket inside the handset
battery compartment.
2. Insert the supplied battery with the label THIS SIDE UP facing up, as
indicated.
THIS SIDE UP
3. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.
MadNeE
iDPnOACWSNhAIiOBRNnTTaNC1BII/B8aNNt3UFtÉG3aRe/4rRbNr2yEi/AqORVBPuaRTEOéc2TRPkU8eTH/UI3nIP3SNBEcS4lSCh2RoiETS
(cCIn-UM2e.EDpREi4RlEENVeLTsB4UE::0APS0T/PTmIECALRhEEISEN.iCS-.ÔMTH)É VERS LE
HAUT CR1535
MadNeEiDPnOACWSNhIiAOBnNRTTaCNI1/IBB6NaNFUt2ÉtaG3ReRb/4rNrE2iy/AqROVBPuRETaOé2cRPUTe6kTUIn2/HPI3NScEB4SSlChRi2oTECn
(ScUIM-e2E.RpEDR4ilENEVeLTBs3E:U:0ASP0TP/TImELACREhIESE.NiSC-.ÔMTH)É VERS LE
HAUT CR1535
4. Charge the handset by placing it face up in the telephone base or charger.
The CHARGE light is on when charging.
8
Getting started
Battery installation and charging
After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time (see page 18). To skip setting the date and time, press OFF/CANCEL.
Date: MM/DD/YY ECO
After the date and time setting is done or skipped, the handset will prompt if you want to set up the answering system. Press MENU/SELECT to start the answering system setup via voice guide. For more details, see Voice guide on page 56. To skip the setup, press OFF/CANCEL on the handset.
Voice guide to… ECO
set up Ans sys?
ECO
MadNeE iDPnOACWSNhAIiOBRNnTTaNC1BII/B8aNNt3UFtÉG3aRe/4rRbNr2yEi/AqORVBPuaRTEOéc2TRPUk8eTH/UI3nIP3SNBEcS4lSCh2RoiETS (cCIn-UM2eE.DpREi4RlEENVeLTsB4UE::0APS0T/PTmIECALRhEEISEN.iCS-.ÔMTH)É VERS LE HAUT CR1535
To replace the battery, press the tab
and slide the battery compartment cover downwards. Lift out the old battery
and disconnect it from the
handset. Follow the instructions to
install and charge the new battery.
IMPORTANT INFORMATION
X Use only the supplied rechargeable battery or replacement battery (model
BT162342/BT262342). To order, visit our website at
https://telephones.att.com or call 1
800-222-3111. In Canada, dial 1
866-288-4268.
X If you do not use the handset for a long time, disconnect and remove the
battery to prevent possible leakage.
9
Getting started
Battery installation and charging
Battery charging
Once you have installed the battery, the screen indicates the battery status
(see the following table). If necessary, place the handset in the telephone
base or charger to charge the battery. For best performance, keep the handset
in the telephone base or charger when not in use. The battery is fully charged
after 16 hours of continuous charging. See Technical specifications on page 98
for battery operating times.
If the screen is blank, you need to charge the handset without interruption
for at least 30 minutes to give the handset enough charge to use the telephone
for a short time. The screen shows Low battery until you have charged the
battery without interruption for at least 30 minutes. The following table
summarizes the battery charge indicators and actions to take.
Battery indicators
Battery status
The screen is blank or shows Put in charger.
Battery has no or very little charge. The handset cannot be used.
The screen shows Low battery and flashes.
Battery has enough charge to be used for a short time.
The screen shows HANDSET X Battery is charged. and the battery icon shows .
Action
Charge without interruption (at least 30 minutes).
Charge without interruption (at least 30 minutes).
To keep the battery charged, place it in the telephone base or charger when
not in use.
NOTES:
X If you are on a call in low battery mode, you hear four short beeps every 50
seconds. X If no battery is installed in the handset when you place it in the
telephone base or charger,
the screen shows No battery. Follow the instructions in Battery installation
on pages 8-10 to install the battery.
10
Getting started
Wall-mount installation
The telephone base comes ready for tabletop use. If you want to mount your
telephone on a wall, use the provided wall-mount bracket to connect with a
standard dual-stud telephone wall-mounting plate. If you do not have this
mounting plate, you can purchase one from many hardware or consumer
electronics retailers. Professional assistance may be required to install the
mounting plate.
Tabletop to wall-mount installation
To change the telephone base from the tabletop installation to wall-mount
installation, make sure you first unplug the power adapter from the electrical
outlet and the telephone line cord from the telephone wall jack.
1. Plug the telephone line into the telephone base. If you are using a DSL
filter, plug the other end of the telephone line into the filter. Route the
telephone line cord (or DSL filter) through the wall-mount bracket hole.
2. Position the telephone base, as shown below. Insert the extended tabs of
the wall-mount bracket into the slots on the back of the telephone base (see
illustration 2). Push the telephone base down until it is securely in place.
1
2
A DSL filter (not included) is required if you have DSL highspeed Internet service.
Wall-mount bracket
11
Getting started
Wall-mount installation
3. Plug the telephone line cord (or DSL filter) into the wall jack. 4. Align
the holes on the wall-mount bracket with the standard wall plate
and slide the wall-mount bracket down until it locks securely. Plug the power
cord into the telephone base, and then plug the power adapter into a power
outlet not controlled by a wall switch. Bundle the telephone line cord and
power adapter cord neatly with twist ties.
3
B
A
4
12
Getting started
Wall-mount installation
Wall-mount to tabletop installation To change the telephone base from wall-
mount installation to tabletop installation, follow the steps mentioned below.
- If the telephone line cord and power adapter cord are bundled, untie
them first. 2. Push the telephone base up to detach it from the wall-mount bracket.
Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3. Push the wall-mount bracket up to remove it from the wall. 4. Refer to Telephone base and charger installation on page 7 to install the telephone base.
13
Telephone settings
Menu overview
Use the menu to change the telephone settings. 1. Press MENU/SELECT in idle
mode (when handset is not in use) to enter the
main menu. 2. Press CID or DIR to scroll through menu items. 3. Press
MENU/SELECT to select or save the indicated item.
-ORPress OFF/CANCEL to cancel an operation, back up to the previous menu or exit the menu display. Press and hold OFF/CANCEL to cancel an operation and return to idle mode.
14
Telephone settings
Handset settings
Ringer volume
You can set the handset ringer volume level (1-6), or turn the ringer off.
When the ringer is off, appears on the handset screen.
1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll
to Ringers, then press
MENU/SELECT. 3. Press MENU/SELECT again to select Ringer volume. 4. Press CID
or DIR to sample each volume level. 5. Press MENU/SELECT to save your
preference.
Ringer volume ECO
Volume: ECO
NOTES:
X Changing the handset ringer volume does not affect the base ringer volume.
For more information on the base ringer volume, see Telephone base ringer
volume on page 21.
X The handset ringer volume also determines the ringer volume of intercom
calls. X If the handset ringer volume is off, that handset ringer is silenced
for all incoming calls.
However, that handset still plays the paging tone when responding to the find
handset feature (see Find handset on page 29).
X While the telephone is ringing, press OFF/CANCEL or MUTE to silence the
ringer temporarily on that handset only (see Temporary ringer silencing on
page 22).
Ringer tone
You can choose one of 10 ringer tones for the handset.
1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll
to Ringers, then press
MENU/SELECT. 3. Press CID or DIR to scroll to Ringer tone, then press
MENU/SELECT. 4. Press CID or DIR to sample each tone. 5. Press MENU/SELECT to
save your preference.
Ringer tone ECO
Tone: 1 ECO
NOTE: if you turn off the handset ringer volume, you will not hear ringer tone samples.
15
Telephone settings
Handset settings
LCD language
You can select the language used for all screen displays.
1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll
to Settings, then press
MENU/SELECT. 3. Press MENU/SELECT again to select LCD language. 4. Press CID
or DIR to select English, Français or
Español. 5. Press MENU/SELECT to save your preference.
LCD language ECO
English ECO
NOTE: If you accidentally change the LCD language to French or Spanish, you can reset it back to English without going through the French or Spanish menus. Press MENU/SELECT in idle mode, then enter 364 using the dialing keys. You hear a confirmation tone.
Set speed dial voicemail number
If you subscribe to a voicemail service offered by your telephone service
provider, you can save the voicemail number to 1 on each handset for easy
access. When you want to retrieve voicemail messages, press and hold
1. Contact your telephone service provider for more information and
assistance about your voicemail service.
To set your voicemail number:
Voicemail # ECO
Voicemail # _
1. Press MENU/SELECT when the handset is idle.
ECO
2. Press CID or DIR to scroll to Settings, then press MENU/SELECT.
3. Press CID or DIR to scroll to Voicemail #, then press MENU/SELECT.
4. Use the dialing keys to enter the voicemail number (up to 30 digits). 5. Press MENU/SELECT to save. You hear a confirmation tone.
-ORIf it is your first time to set the voicemail number:
1. Press and hold 1 in idle mode.
2. Use the dialing keys to enter the voicemail number (up to 30 digits).
3. Press MENU/SELECT to save. The handset dials the saved voicemail number.
16
Telephone settings
Handset settings
Clear voicemail indication
Use this feature when the telephone indicates there is a new voicemail message but there is none. This may occur, for example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail message and icon; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.
To manually turn off the new voicemail indicators: 1. Press MENU/SELECT when
the handset is idle.
2. Press CID or DIR to scroll to Settings, then press MENU/SELECT.
Clr voicemail ECO
3. Press CID or DIR to scroll to Clr voicemail. 4. Press MENU/SELECT to turn the voicemail indication off.
NOTE: For more information about using your voicemail service, contact your telephone service provider for assistance.
Key tone
The handset is programmed to beep with each key press. You can turn the key tone off, so there are no beeps when you press keys.
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Settings, then press MENU/SELECT.
3. Press CID or DIR to scroll to Key tone, then press MENU/SELECT.
4. Press CID or DIR to select On or Off.
5. Press MENU/SELECT to save your preference.
Key tone ECO
Off ECO
17
Telephone settings
Handset settings
Set date/time
The answering system announces the day of the week and time of each message received prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call (see About caller ID on page 41). However, the year must be set so that the day of the week can be calculated from the caller ID information.
Follow the steps, as mentioned below, to set the month, date, year and time.
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Set date/time, and then press MENU/SELECT.
Set date/time ECO
3. Press CID or DIR to select the month, then press MENU/SELECT, or enter the
2-digit number (01-12) using the dialing keys (0-9).
4. Press CID or DIR to select the day, then press MENU/SELECT, or enter the
2-digit number (01-31) using the dialing keys (0-9).
Date: MM/DD/YY ECO
5. Press CID or DIR to select the year, or enter the 2-digit number (00-99) using the dialing keys (0-9), then press MENU/SELECT.
Time: HH:MM – –
6. Press CID or DIR to select the hour, then press
ECO
MENU/SELECT, or enter the 2-digit number (00-23)
using the dialing keys (0-9).
7. Press CID or DIR to select the minute, then press MENU/SELECT, or enter the 2-digit number (00-59) using the dialing keys (0-9).
8. Press CID or DIR to choose AM or PM. Press MENU/SELECT to save.
NOTE: If the date and time is not set when the message is recorded, the system announces “Time and date not set” before it plays the message.
18
Telephone settings
Handset settings
Home area code
If you dial 7 digits to make a local call (no area code required), enter your area code into the telephone as home area code. When you receive a call from within your home area code, the caller ID log only displays the 7 digits of the telephone number.
This feature makes it easy for you to make a call from the caller ID log. If you dial 10 digits to make a local call, do not use this home area code feature. If you do, you will not be able to place calls from your caller ID log because they
have only 7 digits. 1. Press MENU/SELECT when the handset is idle.
Home area code
2. Press CID or DIR to scroll to Settings, then press
ECO
MENU/SELECT.
3. Press CID or DIR to scroll to Home area code, then press MENU/SELECT.
4. Use the dialing keys to enter your 3-digit area code. Press DELETE to
erase digits while editing.
Home area code _
ECO
5. Press MENU/SELECT to save the setting.
NOTE: If, in the future, your telephone service provider requires you to dial
10 digits to make a local call (area code + telephone number), you need to
delete your home area code. While the home area code is displaying in Step 4,
press and hold DELETE. The home area code is
now restored to its default setting of _(empty). Press MENU/SELECT to
save.
Dial mode
The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone.
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Settings, then press MENU/SELECT.
3. Press CID or DIR to scroll to Dial mode, then press MENU/SELECT.
4. Press CID or DIR to choose between Touch-tone and Pulse.
5. Press MENU/SELECT to save the setting.
Dial mode ECO
Touch-tone ECO
NOTE: If you have dial pulse (rotary) dialing service only, refer to Temporary
tone dialing on page 27 to temporarily switch from pulse to touch-tone dialing
during a call.
19
Telephone settings
Handset settings
QUIET mode When QUIET mode is turned on, the telephone silences all sounds
during the set period of time (1-12 hours). However, the find handset paging
tone and any sound-generating operations initiated by users, such as making
calls using the speakerphone or setting ringer volume, will sound as normal.
After you turn on QUIET mode, this feature activates immediately and the
answering system turns on automatically. When QUIET mode is on, the answering
system takes calls and records messages without broadcasting them. To turn
QUIET mode on: 1. Press and hold QUIET in idle mode to enter the QUIET mode
setting
screen. The screen shows Quiet: hours [1-12]. 2. Use the dialing keys to
enter the desired number of hours (1-12) you would
like to turn on QUIET mode, then press MENU/SELECT. Your screen shows Quiet
mode on. To turn QUIET mode off: X While QUIET mode is on, press and hold
QUIET . The screen shows Quiet mode off briefly and then returns to idle.
NOTES: X If you change the base ringer, handset ringer, ringer volume, or key
tone when QUIET mode is
on, the sample plays but the feature is still muted after saving the setting.
X After QUIET mode is turned off or the set period of time has expired, all
muted features will
be activated again. X When QUIET mode is on, the handset does not ring when
there is an incoming intercom call,
but the handset which initiates the intercom call does have the calling tone
as normal.
20
Telephone settings
Telephone base ringer volume
When the telephone base is idle, press VOL or VOL on the telephone base to set
the ringer volume level (1-6), or turn the ringer off. A sample of the ringer
sounds as you adjust the volume. The telephone base announces, “Base ringer is
off” when you set the volume to 0.
NOTE: If a handset is on an outside call, the telephone base volume cannot be
changed.
21
Telephone operation
Making, answering and ending calls
Making a call
To make a call:
X Press PHONE/FLASH or the telephone number.
/SPEAKER, then enter
The screen displays the elapsed time as you talk (in hours, minutes and seconds).
On-hook dialing (predialing):
1. Use the dialing keys to enter the telephone number (up to 30 digits).
X Press and hold REDIAL/PAUSE to insert a 3-second dialing pause (a P
appears).
Phone
0:01:30
ECO
10:30PM
11/20
X Press DELETE or OFF/CANCEL to erase digits.
X Press and hold DELETE or OFF/CANCEL to return to idle mode.
888-722-7702 ECO
2. Press PHONE/FLASH or /SPEAKER to call.
10:30PM
11/20
NOTES:
X Pressing PHONE/FLASH to access services from your telephone service provider
does not affect the elapsed time.
X When a handset is on a call and another handset attempts to access the
directory or caller ID log, the screen of the other handset shows not
available.
Temporary ringer silencing
To silence the ringer temporarily on that handset only: X While the telephone
is ringing, press OFF/CANCEL or
MUTE.
To silence the ringer temporarily on the telephone base: X While the telephone
is ringing, press VOL on the
telephone base.
Ringer muted ECO
This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume.
NOTE: Unless the ringer volume is turned off on that handset, each handset rings when there is an incoming call.
22
Telephone operation
Making, answering and ending calls
Answering a call Press any dialing key (0-9, or ) or PHONE/FLASH. -ORPress
/SPEAKER to answer using the speakerphone.
Handset speakerphone
During a call, press /SPEAKER to switch between speakerphone and normal
handset use.
NOTE: After installing the battery in the handset, the screen may show Low
battery. If you use the speakerphone at this time, the battery may become
depleted. Charge the handset without interruption for at least 30 minutes
(page 10).
Ending a call
Press OFF/CANCEL. -ORPut the handset in the telephone base or charger to end
the call.
Speaker
0:01:30
ECO 10:30PM
11/20
23
Telephone operation
Redial
Each handset stores the 10 most recently called numbers in the redial list.
View numbers in the redial list
1. Press REDIAL/PAUSE when the handset is idle. 2. Press DIR, CID or
REDIAL/PAUSE repeatedly to
scroll through the 10 most recently called numbers (up to 30 digits each). The
handset beeps twice at the beginning or end of the list. 3. Press OFF/CANCEL
to exit the redial list.
Call a number from the redial list
1. Press REDIAL/PAUSE when the handset is idle.
2. Press DIR, CID or REDIAL/PAUSE repeatedly to scroll through the 10 most
recently called numbers (up to 30 digits each). The handset beeps twice at the
beginning or end of the list.
3. When the number you want to call is displayed, press SPEAKER to dial.
-OR-
Redial 1/7 888-722-7702
ECO
PHONE/FLASH or
1. Press PHONE/FLASH or SPEAKER. 2. Press REDIAL/PAUSE, then press DIR, CID
or REDIAL/PAUSE repeatedly
until the number you want to call is displayed.
3. Press MENU/SELECT. The handset dials the desired number.
24
Telephone operation
Redial
Copy a number from the redial list to the directory
1. Press REDIAL/PAUSE when the handset is idle.
2. Press CID or DIR to scroll to the number you want to save into the
directory. Press MENU/SELECT twice. The screen shows Enter number. Edit the
number, if necessary.
X Press CID or DIR to move the cursor to the left or right.
Enter number 888-722-7702_
ECO
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
X Press DELETE to erase a digit.
X Press and hold DELETE to erase all digits.
3. Press MENU/SELECT again to save the number and move Enter name to enter a name. The screen shows Enter name.
X Use the dialing keys (0-9) to edit the name.
ECO
X Press 0 to add a space.
X Press DELETE to erase a character.
X Press and hold DELETE to erase all characters.
4. Press MENU/SELECT to store your new directory entry. You hear a confirmation tone.
Delete a number in the redial list
While reviewing a number in the redial list, press DELETE to delete the
displayed number from the redial list.
25
Telephone operation
Options while on calls
Volume control
While on a call, press DIR/VOLUME to increase or CID/VOLUME to decrease the
listening volume.
When the volume reaches the minimum or maximum setting, you hear two beeps.
NOTE: The handset volume setting and speakerphone volume setting are independent.
Mute
Use the mute function to turn off the microphone while on a call. You can
hear the caller, but the caller cannot hear you.
Muted
To turn mute on:
X Press MUTE. When mute is on, the handset screen shows ECO
Muted until the mute function is turned off.
10:30PM
11/20
To turn mute off:
X Press MUTE and then resume speaking. When mute is off, Microphone on appears temporarily on the handset screen.
-ORMute is automatically turned off when you end the call.
Flash/call waiting
If you subscribe to call waiting service provided by your telephone service
provider, and someone calls while you are already on a call, you hear two
beeps.
X Press PHONE/FLASH to put your current call on hold and take the new call.
X Press PHONE/FLASH anytime to switch back and forth between calls.
NOTE: For more information on caller ID with call waiting, refer to About
caller ID on page 41.
26
Telephone operation
Options while on calls
Temporary tone dialing
If you have dial-pulse (rotary) dialing service only, you can temporarily
switch from pulse-tone dialing to touch-tone dialing during a call.
1. During a call, press TONE . 2. Use the dialing keys to enter the desired
number. The
telephone sends touch-tone signals. 3. The telephone automatically returns to
pulse dial
mode after you end the call.
Chain dialing
While on a call, you can initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list. Doing this can be useful if you need to access numbers other than telephone numbers (such as account numbers or access codes).
To access the directory while on a call: 1. Press MENU/SELECT. 2. Press
MENU/SELECT again to choose Directory. 3. Press CID or DIR to scroll or use
the dialing keys (0-9)
to find the desired entry (see Search by name on page 38).
4. Press MENU/SELECT. The telephone automatically dials the displayed number.
Phone
0:01:30
ECO
10:30PM
11/20
Directory
ECO
To access the caller ID log while on a call:
1. Press MENU/SELECT.
2. Press CID or DIR to scroll to Caller ID log, then press MENU/SELECT.
3. Press CID or DIR to scroll to the desired entry. Press (pound key) to view
other dialing options, if necessary.
See View dialing options on page 43 for more details.
4. Press MENU/SELECT. The telephone automatically dials the displayed number.
Charlie Johnson 888-883-2445
ECO
ROBERT BROWN 800-360-4121
ECO
10:30PM
11/20
27
Telephone operation
Options while on calls
To access the redial list while on a call:
1. Press REDIAL/PAUSE. The screen shows the number most recently called. To
view up to 10 recently called numbers, press DIR, CID or REDIAL/PAUSE
repeatedly to scroll to the desired number.
Redial 6/10 888-722-7702
ECO
2. Press MENU/SELECT. The telephone dials the displayed number.
NOTES: X While on a call, you cannot edit a directory entry or redial entry,
or copy a caller ID entry into
the directory. X If the directory, caller ID log or answering system is being
used and you attempt to access one
of them, the screen shows Not available. X Press OFF/CANCEL to exit directory,
caller ID log or redial list and return to the call without
dialing the displayed number.
Join a call in progress
If a handset is already on a call and you would like to join the call: Press
PHONE/FLASH or /SPEAKER on another system handset.
To end the call: Press OFF/CANCEL or place the handset in the telephone base
or charger.
The call does not end until all handsets hang up.
NOTES:
X If you have registered a cordless headset or cordless speakerphone to the
telephone base, you can also join a call in progress using the registered
device. Refer to the user’s manuals of your cordless headset or speakerphone
for more information.
X You can use a maximum of four devices at the same time on an outside call.
If you have five handsets and the fifth handset attempts to join the call, the
handset screen shows Unable to call.
28
Telephone operation
Find handset
You can use the find handset feature to find misplaced handsets. To start the
paging tone: X Press FIND HS on the telephone base to start
the paging tone on all handsets for 60 seconds. To stop the paging tone: X
Press PHONE/FLASH, /SPEAKER,
OFF/CANCEL or any dialing key (0-9, or ) on the handset(s). -ORX Press FIND HS
on the telephone base. -ORX Place the handset in the telephone base or
charger.
NOTES: X If you press MUTE on a handset, the ringer of that handset is
silenced but the paging tone
continues on the other handsets. X If a handset is accessing the answering
system, on a call (intercom call or outside call), or out
of range, that handset does not beep when paged. X You cannot use the find
handset feature while the telephone base is playing messages or the
answering system is being accessed remotely.
29
Telephone operation
Intercom
Make and answer an intercom call
Use the intercom feature for conversations between two handsets, or a
handset and a cordless headset/speakerphone (sold separately). You can buy
additional expansion handsets (AT&T model EL50019), cordless headsets and
speakerphones (AT&T model TL80133) for this telephone base to expand your
telephone system (up to five handsets, cordless headsets or speakerphones).
1. Press INT on your handset in idle mode.
X If you have two handsets and no other registered devices, your originating
handset screen shows Calling HS X. The other handset rings and its screen
shows HS X is calling.
Intercom to:
ECO 10:30PM
11/20
X If you have more than two handsets and/or cordless headset(s)/speakerphone(s), your originating handset screen shows Intercom to:. Use the dialing keys to select the destination device (1-5; depends on your registration sequence). The originating handset screen shows Calling HS X (X represents the device number). The destination device rings. If it is a handset, its screen shows HS X is calling.
Calling HS X
ECO 10:30PM
11/20
Intercom
ECO
2. To answer the intercom call, press any dialing key (0-9, or ), PHONE/FLASH, /SPEAKER or INT on the other handset. Both handset screens now show Intercom.
10:30PM
11/20
3. To end an intercom call, press OFF/CANCEL or place the handset back in the telephone base or charger.
NOTES:
X Before the intercom call is answered, you can cancel it by pressing
OFF/CANCEL or INT on your originating handset.
X If the other handset is not answered within 100 seconds, or if the handset
is in use, on a call, or out of range, your originating handset shows Unable
to call.
X If you have four handsets, of which two handsets are on an intercom call,
the other two handsets can be used on an outside call (see Join a call in
progress on page 28) or a separate intercom call.
X You can only use one pair of devices at a time to make intercom calls. X For
cordless headsets and speakerphones, refer to the corresponding user’s manual
on how
to answer and end an intercom call.
30
Telephone operation
Intercom
Answer an incoming call during an intercom call If you receive an incoming
outside call during an intercom call, there is an alert tone. To answer the
incoming outside call: X Press PHONE/FLASH. The intercom call ends
automatically. To end the intercom call without answering the incoming outside
call: X Press OFF/CANCEL. The intercom call ends and the handsets ring for the
incoming call. To let the answering system answer the incoming outside call: X
Continue with the intercom call. If the answering system is on, it answers
the incoming call after the number of rings you have set.
31
Telephone operation
Call transfer using intercom
Use the intercom feature to transfer an outside call to another system
handset.
1. During a call, press INT.
X If you have two handsets and no other registered devices, the outside call
is put on hold and your originating handset screen shows Calling HS X. The
other handset rings and its screen shows HS X is calling.
X If you have more than two handsets and/or cordless
headset(s)/speakerphone(s), your originating handset screen shows Intercom
to:. Use the dialing keys to select the destination device (1-5; depends on
your registration sequence). The originating handset screen shows Calling HS X
(X represents the device number). The destination device rings. If it is a
handset, its screen shows HS X is calling.
2. To answer the intercom call on the other handset, press any dialing key
(0-9, or ), PHONE/FLASH, /SPEAKER or INT. The outside call is still on hold
and both handset screens now show Intercom. You can now have a private
conversation between system handsets.
Phone
0:01:30
ECO 10:30PM
11/20
Intercom to:
ECO 10:30PM
11/20
Calling HS X
ECO 10:30PM
11/20
Intercom
ECO 10:30PM
11/20
NOTES:
X To cancel the intercom call and return to the external call before the
intercom call is answered, press OFF/CANCEL or INT or on your originating
handset.
X If the called party does not answer within 100 seconds, or if the device is
in use, on a call, or out of range, the calling handset shows Unable to call
on its screen and automatically returns to the outside call.
3. From the intercom call, you have the following options:
X You can let the other device join you on the outside call in a three-way
conversation. Press and hold INT on the originating handset.
X You can transfer the call. Press OFF/CANCEL, or place your handset back in
the telephone base or charger. The other handset automatically connects to the
outside call.
X You can switch between the outside call (Outside call appears on the screen)
and the intercom call (Intercom appears on the screen). Press INT on the
originating handset to switch.
X The called party can end the intercom call by OFF/CANCEL or placing the
other handset back in the telephone base or charger. The outside call
continues with the originating handset.
32
Directory
Directory overview
Shared directory
The directory is stored in the telephone base, and is shared by all handsets.
Changes made to the directory on any one handset apply to all.
NOTE: Only one handset can review the directory at one time. If another
handset attempts to enter the directory, the screen shows Not available.
Charlie Johnson 888-883-2445
ECO
Directory memory capacity
The directory can store up to 50 entries, with a maximum of 15 alphanumeric
characters (including spaces) for the names and 30 digits for the telephone
numbers. If there are already 50 entries, you cannot store a new number until
you delete one. If the directory is empty, when you access it, the screen
shows List empty.
Exiting the directory
Press OFF/CANCEL to cancel an operation, back up to the previous menu, or exit
the menu display. Press and hold OFF/CANCEL to return to idle mode.
33
Directory
Create directory entries
Create a new directory entry
1. Press MENU/SELECT in idle mode.
2. Press CID or DIR to scroll to Directory, then press MENU/SELECT.
3. Press MENU/SELECT again to choose Add new entry.
4. When the screen shows Enter number, use the dialing keys to enter a number
(up to 30 digits).
X Press CID or DIR to move the cursor to the left or right.
Enter number 888-722-7702_
ECO
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
X Press DELETE to erase a digit.
X Press and hold DELETE to erase all digits.
-OR-
Copy a number from the redial list by pressing REDIAL/PAUSE and then CID or
DIR, or pressing REDIAL/PAUSE repeatedly to locate the desired
number. Press MENU/SELECT to copy the number.
5. Press MENU/SELECT to save the number in the display.
6. The screen shows Enter name. Use the dialing keys and refer to Character chart on page 34 to enter a name (up to 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key.
Enter name ECO
X Press 0 to add a space. X Press CID or DIR to move the cursor to the left
or right.
Charlie Johnson_ ECO
X Press DELETE to erase a character.
X Press and hold DELETE to erase all characters.
34
Directory
Create directory entries
Character chart:
Dialing
key
1
2
1
1
.
2
ab
3
de
4
gh
5
j
k
6
mn
7
pq
8
t
u
9
wx
0 space 0
Characters by number of key press 3 4 5 6 7 8 9 10 11 – ` ( ) * #&/ , cABC2 fDEF 3 i GH I 4 l JKL5 oMNO 6 r s PQRS 7 v TUV 8 y zWX Y Z 9
7. Press MENU/SELECT to store your new directory entry. You hear a confirmation tone.
NOTE: The screen shows Number repeated if the number is already in the directory. You cannot save the same number more than once.
35
Directory
Create directory entries
Add a predialed telephone number to the directory
1. While the handset is in idle mode, use the dialing keys to enter the
telephone number (up to 30 digits).
X Press and hold REDIAL/PAUSE to insert a 3-second dialing pause (a P
appears).
X Press DELETE to erase a digit. X Press and hold DELETE to erase all digits.
2. Press MENU/SELECT twice to move on to edit the name. Refer to Step 6 in
Create a new directory entry on page 34.
3. Press MENU/SELECT to store your new directory entry. You hear a
confirmation tone.
888-722-7702 ECO
10:30PM
11/20
Enter number 888-883-2445_
ECO
Enter name ECO
Charlie Johnson_ ECO
36
Directory
Review the directory
Review directory entries
1. Press DIR when in idle mode. The screen shows the first entry in the
directory. List empty appears if there are no directory entries.
2. Press CID or DIR to browse through the directory or use the dialing keys
to start a name search (page 38).
Charlie Johnson 888-883-2445
ECO
-OR-
1. Press MENU/SELECT when in idle mode. 2. Press CID or DIR to scroll to
Directory, then press
MENU/SELECT.
Christine Smith 888-722-7702
ECO
3. Press CID or DIR to scroll to Review, then press MENU/SELECT. The screen shows the first entry in the directory.
4. Press CID or DIR to browse through the directory. Entries appear alphabetically by the first letter in the name.
NOTE: If the telephone number in the directory exceeds 15 digits, a dash appears after the 14th digit, and the remaining digits are displayed after two seconds beginning with a dash.
37
Directory
Review the directory
Search by name
1. Press DIR when the handset is in idle mode.
2. When an entry appears, use the dialing keys (0-9) to start a name search
(alphabetical search).
Charlie Johnson 888-883-2445
ECO
The directory shows the first name beginning with the first letter associated
with the dialing key, if there is an entry in the directory that begins with
that letter. Press
CID or DIR to scroll through the entries beginning with that letter.
3. To see other names that start with the letters on the same dialing key, keep pressing the key until the desired letter is shown. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:
X If you press 5 (JKL) once, J and then Jennifer displays. X If you press 5 (JKL) once, J displays. Press CID. Jessie displays. X If you press 5 (JKL) twice, K and then Kevin displays. X If you press 5 (JKL) three times, L and then Linda displays. X If you press 5 (JKL) four times, 5 displays. X If you press 5 (JKL) five times, J displays and then Jennifer displays again.
NOTE: If you press a dialing key (0-9) and no name starts with any letter on that key, the directory shows the entry that matches the next letter in the directory.
38
Directory
Dial, delete and edit a directory entry
You can dial, delete or edit a displayed directory entry. See Review directory
entries on page 37 or Search by name on page 38 to show an entry from the
directory.
Robert Brown 888-360-4121
ECO
Dial a directory number
While reviewing a directory entry, press PHONE/FLASH or /SPEAKER to dial the
displayed telephone number from
the directory.
Phone
0:01:30
ECO
Delete a directory entry
1. While reviewing a directory entry, press DELETE. The screen shows Delete
entry?.
2. Press MENU/SELECT to delete the displayed entry from the directory. The
handset shows Deleting… and then you hear a confirmation tone. Once deleted,
you cannot retrieve that entry.
10:30PM
11/20
Delete entry? ECO
Delete all directory entries
1. Press MENU/SELECT when in idle mode. 2. Press CID or DIR to scroll to
Directory, then press
MENU/SELECT. 3. Press CID or DIR to scroll to Delete all, then press
MENU/SELECT. 4. The handset shows Delete all?. Press MENU/SELECT
to confirm. The handset shows Deleting…. You hear a confirmation tone.
Delete all ECO
Delete all? ECO
39
Directory
Dial, delete and edit a directory entry
Edit a directory entry
1. While reviewing a directory entry, press MENU/SELECT. The screen shows Enter number with the current number of the entry.
2. Use the dialing keys to edit the number (up to 30 digits). X Press CID or DIR to move the cursor to the left or right.
Enter number 360-4121_
ECO
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
X Press DELETE to erase a digit.
X Press and hold DELETE to erase all digits.
-OR-
Copy a number from the redial list by pressing REDIAL/PAUSE and then CID or
DIR, or pressing REDIAL/PAUSE repeatedly to locate the desired
number. Press MENU/SELECT to copy the number.
3. Press MENU/SELECT to save the number. The screen shows Enter name briefly and then the current name of the entry.
4. Edit the characters.
X Press 0 to add a space. X Press CID or DIR to move the cursor to the left
or right.
Enter name ECO
X Press DELETE to erase a character.
X Press and hold DELETE to erase all characters.
5. Press MENU/SELECT to save. The handset shows the updated entry.
40
Caller ID
About caller ID
This product supports caller ID services offered by most telephone service
providers. Caller ID allows you to see the name, number, date and time of
calls. The available caller ID information will appear after the first or
second ring.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone number of the
caller before answering the call, even while on another call.
It may be necessary to change your telephone service to use this feature.
Contact your telephone service provider if:
X You have both caller ID and call waiting, but as separate services (you may
need to combine these services).
X You have only caller ID, or only call waiting service. X You don’t subscribe
to caller ID or call waiting services.
There may be fees for caller ID services. In addition, services may not be
available in all areas.
Christine Smith 888-883-2445
ECO
10:30PM
11/20
This product can provide information only if both you and the caller are in
areas offering caller ID services and if both
telephone service providers use compatible equipment. The time and date
are sent by the telephone service provider along with the call information.
The caller ID information may not be available for every incoming call. The callers may intentionally block their names and/or telephone numbers.
NOTE: You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to either caller ID or combined caller ID with call waiting service.
About home area code
See Home area code on page 19 to determine if you should enter your area code.
Entering the area code changes how numbers are displayed in the caller ID log
and how to return a call from the caller ID log (see View dialing options on
page 44).
41
Caller ID
Caller ID log
How caller ID log works
The telephone stores caller ID information about the last 30 incoming calls in
the telephone base. Each entry may have up to 24 digits for the telephone
number and 15 characters for the name. Entries are stored in reverse
chronological order. The telephone deletes the oldest entry when the log is
full to make room for new calls. This information is common to all handsets,
so changes made to any handset are reflected in all other handsets. If you
answer a call before the information appears on the screen, it does not show
in the caller ID log.
NOTE: The caller ID information might not be available for every incoming
call. The callers might intentionally block their names and/or telephone
numbers (see Reasons for missing caller ID information on page 47).
Memory match
If the incoming telephone number matches the last seven digits of a telephone
number in your directory, the name that appears on the screen matches the
corresponding name in your directory.
For example, if Christine Smith calls, her name appears as Chris if this is
what you entered into your directory.
Chris 888-883-2445
ECO
10:30PM
11/20
NOTE: The number shown by your caller ID is in the format sent by the telephone service provider. The telephone service provider usually delivers 10-digit telephone numbers (area code plus telephone number). If the telephone number of the caller does not match a number in your directory, the name appears as it is delivered by the telephone service provider. For example, if the telephone service provider includes the area code but the number in your directory does not, the name appears as delivered by the telephone service provider.
42
Caller ID
Caller ID operation
Missed (new) calls indicator
When you have calls that have not been reviewed, all handset screens show XX missed calls when in idle mode.
16 missed calls
All entries that have not been reviewed are counted as missed (new) calls. Each time you review a caller ID log entry marked as NEW, the number of missed calls decreases by one.
ECO 10:30PM
11/20
HANDSET 1
If you do not want to review the missed (new) calls one by
one, but you still want to keep them in the caller ID log, you ECO
can press and hold OFF/CANCEL for four seconds when 10:30PM
11/20
the handset is idle. All the entries in the caller ID log will be
considered old (reviewed), and the missed call(s) message goes away.
Review the caller ID log
Review the caller ID log to find out who called, to return the call or to copy
the caller’s name and number into your directory.
1. When a handset is in idle mode, press CID to view the caller ID log in
reverse chronological order starting with the most recent call. -ORYou can
also review the caller ID log by pressing MENU/SELECT in idle mode, then press
CID or DIR to scroll to Caller ID log. Press MENU/SELECT twice to select
Review.
2. Press CID or DIR to scroll through the list. The handset beeps twice when
you reach the beginning or end of the caller ID log.
3. Press OFF/CANCEL to exit the caller ID log.
NOTES:
X If the telephone number has more than 15 digits, only the last 15 digits
appear in the caller ID log.
X Only one handset can review the caller ID log at a time. If another handset
attempts to enter the caller ID log, it shows Not available.
43
Caller ID
Caller ID operation
View dialing options
Although the caller ID log entries received typically have 10 digits (the area code plus the 7-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus area code plus the seven digits. You can follow the steps, as mentioned below, to change the number of digits that you dial in the caller ID log.
1. When a handset is in idle mode, press CID to view the caller ID log in
reverse chronological order starting with the most recent call.
2. Before dialing or saving the telephone number in the directory, press
(pound key) repeatedly to show different dialing options for local and long
distance numbers.
883-2445 1-883-2445 888-883-2445 1-888-883-2445
Press
883-2445 1-883-2445
Press 1
-OR-
Press 1 repeatedly if you need to add or remove 1 in front of the telephone
number.
3. When the number is in the correct format for dialing, press PHONE/FLASH or /SPEAKER to call the number.
To save the number to the directory, see Save a caller ID log entry to the directory on page 46.
NOTE: If you do not need to dial the area code for local calls, make sure to program your home area code (see Home area code on page 19).
44
Caller ID
Caller ID operation
Dial a caller ID log entry 1. While reviewing the caller ID log entry, press
CID or DIR to browse
through the caller ID log. 2. Press PHONE/FLASH or /SPEAKER to dial the
displayed entry.
Delete caller ID log entries
To delete a caller ID log entry:
1. While reviewing the caller ID log, press CID or DIR to browse through the
caller ID log.
2. Press DELETE to delete the displayed entry from the caller ID log. The
screen shows Deleting… with a confirmation tone. Once deleted, you cannot
retrieve that entry.
To delete all caller ID log entries:
1. Press MENU/SELECT in idle mode.
2. Press CID or DIR to scroll to Caller ID log, then press MENU/SELECT.
3. Press CID or DIR to scroll to Delete all, then press MENU/SELECT. The
screen shows Delete all?.
4. Press MENU/SELECT to delete all entries from the caller ID log. The screen
shows Deleting… with a confirmation tone. Once deleted, you cannot retrieve
those entries.
Caller ID log ECO
Delete all ECO
Delete all?
ECO
45
Caller ID
Caller ID operation
Save a caller ID log entry to the directory
1. While reviewing the caller ID log, press CID or DIR to browse through the caller ID log.
2. When the desired entry displays, press MENU/SELECT.
3. Press MENU/SELECT again to choose To Directory.
4. When the screen shows Enter number, use the dialing keys to modify the
telephone number (up to 30 digits). X Press CID or DIR to move the cursor to
the left or right.
To Directory ECO
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
X Press DELETE to erase a digit.
X Press and hold DELETE to erase all digits.
5. Press MENU/SELECT to save the number in the display. The screen shows Enter name.
6. Use the dialing keys and refer to Character chart on page 35 to modity the name (up to 15 characters).
X Press 0 to add a space. X Press CID or DIR to move the cursor to the left or right.
X Press DELETE to erase a character.
X Press and hold DELETE to erase all characters. 7. Press MENU/SELECT to save. You hear a confirmation tone.
NOTES:
X The screen shows Number repeated if the number is already in the directory.
You cannot save the same number more than once.
X If you try to save a caller ID log entry to the directory without a number,
the handset sounds an error tone.
X If the telephone number has more than 15 digits, only the last 15 digits
appear in the caller ID log. However, the telephone can still save all digits
(up to 24 digits) of that telephone number from the caller ID log in the
directory.
X You might need to change how a caller ID number is saved in the directory if
the entry does not appear in the correct format. Caller ID numbers might
appear with an area code that is not necessary for local calls, or without a 1
that is necessary for long distance calls. For details, see View dialing
options on page 44.
46
Caller ID
Reasons for missing caller ID information
There are occasions when other information or no information shows for various reasons:
Screen message
PRIVATE NAME PRIVATE NUMBER PRIVATE CALLER
UNKNOWN NAME
UNKNOWN NUMBER
UNKNOWN CALLER
Reason
The caller prefers not to show the name.
The caller prefers not to show the telephone number.
The caller prefers not to show the name and telephone number.
Your telephone service provider cannot determine the caller’s name.
Your telephone service provider cannot determine the caller’s telephone
number.
Your telephone service provider cannot determine the caller’s name and
telephone number. Calls from other countries may also generate this message.
47
Call block
About call block
If you have subscribed to caller ID service, you can use the call block feature to reject certain calls automatically. The call block list stores up to 150 entries. The telephone system can reject calls automatically according to:
X Numbers saved into the call block list X Incoming calls without numbers
This feature is only available on the cordless handset. Blocked calls are
disconnected automatically.
Blocked call 888-772-7702
ECO
NOTE: The blocked calls are displayed as Blocked call in the caller ID log.
48
Call block
Call block
Add a call block entry
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Call block, then press MENU/SELECT.
Call block ECO
3. Press MENU/SELECT again to choose Block list.
4. Press CID or DIR to scroll to Add new entry, then press MENU/SELECT.
Block list
5. When the screen displays Enter number, use the
dialing keys to enter a number (up to 30 digits).
ECO
X Press CID or DIR to move the cursor to the left
or right.
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
Add new entry
X Press DELETE to erase a digit.
ECO
X Press and hold DELETE to erase all digits.
-OR-
Copy a number from the redial list by pressing REDIAL/PAUSE. Then, press CID
or DIR or REDIAL/PAUSE repeatedly to find the desired number. Press
MENU/SELECT to copy the number.
Enter number 888-883-2445_
ECO
6. Press MENU/SELECT to move on to the name.
7. When the screen displays Enter name, use the dialing keys to enter a
name (up to 15 characters). Each time you press a key, the character on
that key appears. Additional key presses produce other
characters on that key. Press a key repeatedly until the desired character appears. The first character of every
Enter name
word is capitalized.
ECO
X Press CID or DIR to move the cursor to the left
or right.
X Press 0 to add a space.
TV Salesman_
X Press DELETE to erase a character. ECO
X Press and hold DELETE to erase all characters.
8. Press MENU/SELECT to store your call block entry.
NOTE: The handset shows Number repeated if the number is already in the call
block list. You cannot save the same number twice.
49
Call block
Call block
Review call block list
1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll
to Call block, and then
press MENU/SELECT. 3. Press MENU/SELECT again to choose Block list. 4. Press
MENU/SELECT again to choose Review. 5. Press CID or DIR to browse through the
call
block entries.
Review ECO
Salesman 888-883-2445 ECO
NOTE: List empty appears if there are no call block entries.
Save a caller ID log entry to call block list
1. Search for the desired caller ID log entry (see Review the caller ID log
on page 43).
2. When the desired entry displays, press MENU/SELECT. 3. Press CID or DIR to
scroll to To Call block, then press MENU/SELECT. 4. The handset displays Enter
number. Use the dialing keys to edit the
number, when necessary. X Press CID or DIR to move the cursor to the left or
right. X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause
(a P appears). X Press DELETE to erase a digit. X Press and hold DELETE to
erase all digits. 5. Press MENU/SELECT to move to the name. The screen
displays Enter name. 6. Use the dialing keys to add or edit the name. X Press
CID or DIR to move the cursor to the left or right. X Press 0 to add a space.
X Press DELETE to erase a character. X Press and hold DELETE to erase all
characters. 7. Press MENU/SELECT when done.
50
Call block
Call block
Edit a call block entry
1. Search for the desired entry in the call block list (see Review call block list on page 50).
Salesman 888-883-2445
2. When the desired entry displays, press MENU/SELECT.
ECO
The screen displays Enter number along with the phone
number to be edited. If you only want to edit the name,
skip to Step 4.
3. Use the dialing keys to edit the number.
X Press CID or DIR to move the cursor to the left or right.
Enter number 888-883-2445_
ECO
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
X Press DELETE to erase a digit.
X Press and hold DELETE to erase all digits.
-OR-
Copy a number from the redial list by pressing REDIAL/PAUSE and then CID or
DIR, or pressing REDIAL/PAUSE repeatedly to locate the desired
number. Press MENU/SELECT to copy the number.
4. Press MENU/SELECT to move on to the name. The screen displays Enter name along with the name to be edited.
5. Use the dialing keys to edit the name. X Press CID or DIR to move the cursor to the left or right.
TV Salesman_ ECO
X Press 0 to add a space.
X Press DELETE to erase a character.
X Press and hold DELETE to erase all characters.
6. Press MENU/SELECT to save the entry.
51
Call block
Call block
Delete a call block entry
1. Search for the desired entry in the call block list (see Review call block
list on page 50).
2. When the desired entry displays, press DELETE on the handset and the
screen shows the next entry. You cannot retrieve a deleted entry.
NOTE: If the call block list is empty after an entry is deleted, the screen displays List empty.
Block calls without number
You can use this feature to reject all incoming calls which are “out of area”
or with numbers set to “Private”.
1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll
to Call block, then press
MENU/SELECT. 3. Press CID or DIR to scroll to Calls w/o num, then
press MENU/SELECT. 4. Press CID or DIR to choose Unblock or Block, then
press MENU/SELECT.
Calls w/o num ECO
Unblock ECO
Mute first ring
Your telephone rings once for blocked calls. You can choose to mute the first
ring for all incoming calls, so that there will be no ring for blocked calls.
By default, the first ring is set to On.
1. Press MENU/SELECT when the handset is idle. 2. Press 7464 on the handset.
3. Press CID or DIR to choose First ring: On to keep the
first ring, or First ring: Off to mute the first ring. 4. Press MENU/SELECT to
confirm.
First ring: On ECO
NOTE: If you have muted the first ring, you will hear one ring less before the answering system and voicemail answer the incoming calls.
52
Answering system
Answering system settings
Use the answering system menu in the handset to turn the answering system on
or off or change the settings for the outgoing announcement, call
screening, number of rings, remote access code and the message alert tone.
Announcement
The announcement is the greeting callers hear when calls are answered by the
answering system.
The telephone has a default announcement, “Hello. Please leave a message after
the tone.” You can use this announcement, or record your own announcement.
You can record an announcement up to 90 seconds. The system does not record
any announcement shorter than 2 seconds.
To play the current announcement:
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.
3. Press MENU/SELECT again to select Announcement. The system announces, “To
play, press 2. To record, press 7.”
4. Press 2 to play the current announcement from the speakerphone.
X Press DIR/VOLUME to increase or press CID/VOLUME to decrease the message
playback volume.
X Press /SPEAKER to switch between speakerphone and handset.
Answering sys ECO
Announcement ECO
Play Del Rec [2] [3] [7] ECO
53
Answering system
Answering system settings
To record a new announcement:
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.
3. Press MENU/SELECT to select Announcement. The system announces, “To play,
press 2. To record, press 7.”
4. Press 7. The system announces “Record after the tone. Press 5 when you are
done.”
5. Face the handset and speak towards the microphone to record your announcement.
Recording… Stop [5]
6. Press 5 when you finish the recording. The handset plays ECO back the recorded announcement.
NOTE: If the answering system memory is full, when you press 7 in Step 4, the answering system announces, “Memory is full.” You must delete some messages before you can record a new announcement. Refer to Message playback on page 65.
To delete an announcement:
1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll
to Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT to select
Announcement. The system announces, “To
play, press 2. To record, press 7.” 4. Press 2 to play the current
announcement from the speakerphone. 5. Press 3 during playback to delete your
recorded announcement. The
system announces, “Announcement deleted.”
If your announcement is deleted, calls are answered with the default
announcement, “Hello. Please leave a message after the tone.”
54
Answering system
Answering system settings
Answer on/off
Unless you change it, the answering system is on and ready to record messages. If the answering system is on, the ANS ON icon displays on the handset screen and the ANS ON light on the telephone base is on. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages.
Using the handset:
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.
3. Press CID or DIR to scroll to Answer on/off, then press MENU/SELECT.
4. Press CID or DIR to select between On and Off, then press MENU/SELECT to
save the setting.
Answer on/off ECO
On ECO
Using the telephone base: X Press ANS ON to turn the answering system
on or off. If the answering system is turned on, it announces, “Calls will be
answered.” If the answering system is turned off, it announces, “Calls will
not be answered.”
NOTES:
X If the answering system is off and there is an incoming call, the system
answers after 10 rings and announces to the caller, “Please enter your remote
access code.” For more information about remote access, see Remote access code
on page 59.
X You can turn the answering system on or off from either the handset or the
telephone base, but you can only use the handset to change the other answering
system settings.
X You cannot turn the answering system on or off while a handset is on a call
or the telephone base is playing messages.
55
Answering system
Answering system settings
Voice guide
This feature is an alternative way for you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings, and set the message alert tone.
This feature is only available on the cordless handset.
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.
3. Press CID or DIR to scroll to Voice guide, then press MENU/SELECT. You
hear a voice prompt, “Hello! This voice guide will assist you with the basic
setup of your answering system.”
4. Set up your answering system by inputting designated numbers, as
instructed in the voice guide.
Voice guide ECO
Setting Ans sys ECO
NOTES:
X You can press OFF/CANCEL to quit the voice guide at any time. X After a
power outage, the handset prompts you to set the date and time. After the date
and
time setting is done or skipped, the handset prompts if you want to set up the
answering system via voice guide. Press MENU/SELECT to start the setup.
56
Answering system
Answering system settings
Call screening
You can choose whether or not incoming messages are played through the
speaker on the telephone base while they are being recorded. However, whether
the call screening is on or off, the incoming messages can always be
played through the handset.
To change the settings:
1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll
to Answering sys, then
press MENU/SELECT. 3. Press CID or DIR to scroll to Ans sys setup, then
press MENU/SELECT. 4. Press MENU/SELECT again to select Call screening. 5.
Press CID or DIR to choose On or Off. 6. Press MENU/SELECT to save your
setting.
Call screening ECO
On ECO
NOTE: For more details about the features of call screening, see Call screening on page 63.
57
Answering system
Answering system settings
Number of rings
You can set the answering system to answer an incoming call after 2, 3, 4, 5,
or 6 rings. You can also select Toll saver, which is explained below. Unless
you change it, the answering system answers an incoming call after three
rings.
To set the number of rings:
1. Press MENU/SELECT when the handset is idle.
of rings
2. Press CID or DIR to scroll to Answering sys, ECO then press MENU/SELECT.
3. Press CID or DIR to scroll to Ans sys setup,
then press MENU/SELECT.
4. Press CID or DIR to scroll to # of rings, then
3
press MENU/SELECT.
ECO
5. Press CID or DIR to scroll and choose among 2, 3, 4, 5, 6 or Toll saver.
X Toll saver – The answering system answers a call after two rings when you
have new messages, and after four rings when there are no new messages. This
feature allows you to check for new messages and avoid paying long distance
charges if you are calling from out of your local area.
6. Press MENU/SELECT to save your setting.
NOTES:
X If you subscribe to a voicemail service offered through your telephone
service provider, see Answering system and voicemail indicators on page 61.
X If you have muted the first ring, you will hear one ring less before the
answering system answers the incoming calls.
58
Answering system
Answering system settings
Remote access code
To access your answering system remotely from any touch-tone telephone, you need to enter a 2-digit number (00-99). Unless you change it, the remote access code is 19.
To change the remote access code:
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.
3. Press CID or DIR to scroll to Ans sys setup, then press MENU/SELECT.
4. Press CID or DIR to scroll to Remote code, then press MENU/SELECT.
5. Press CID or DIR to select the remote access code, or use the dialing keys
to enter the desired number (00-99).
6. Press MENU/SELECT to save your setting.
Remote code ECO
Remote code 19
ECO
NOTE: For more details about the remote access feature, refer to Remote access on pages 70-71.
59
Answering system
Answering system settings
Message alert tone
When the message alert tone is on, and there is at least one new message, the telephone base beeps every 10 seconds. By default, the message alert tone is set to Off.
To change the setting:
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.
3. Press CID or DIR to scroll to Ans sys setup, then press MENU/SELECT.
4. Press CID or DIR to scroll to Msg alert tone, then press MENU/SELECT.
5. Press CID or DIR to choose On or Off.
6. Press MENU/SELECT to save your setting.
Msg alert tone ECO
Off ECO
NOTES:
X The message alert tone beeps only if all the following conditions are met:
The answering system is on. The message alert tone is on. There are new
messages.
X To temporarily turn off the message alert tone, see Temporarily turn off the
message alert tone on page 64.
60
Answering system
Answering system overview
Answering system and voicemail indicators
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left on your
service provider’s voicemail (fees may apply). Your telephone’s built-in
answering system messages and voicemail messages are separate. Each alerts you
to new messages differently.
X If XX new messages displays on the handset and the message window on the
telephone base flashes, there are new messages recorded on the built-in
answering system. To listen to your message(s), press MENU/SELECT twice on the
handset (page 65) or press PLAY/STOP on the telephone base (page 65).
X If and New voicemail display on the handset, your telephone service provider
is indicating that it has new voicemail for you. To listen to your voicemail,
dial an access number provided by your telephone service provider, followed by
a security code or PIN.
Some service providers bundle or combine multiple services like voicemail and
call waiting, so you may not be aware that you have voicemail. To check what
services you have and how to access them, contact your telephone service
provider. To use your voicemail service rather than the answering system, turn
off the answering system. To use the answering system rather than your
voicemail service, contact your telephone service provider to deactivate the
voicemail service.
Using the answering system and voicemail together
You can also use your telephone answering system and voicemail together by
setting your built-in answering system to answer before voicemail answers, as
described below. To learn how to program your voicemail settings, contact your
telephone service provider. If you are on a call, or if the answering system
is busy recording a message and you receive another call, the second caller
can leave a voicemail message.
If you have voicemail provided by your telephone service provider, we
recommend setting your answering system to answer calls at least 2 rings
earlier than your voicemail is set to answer. For example, if your voicemail
answers after 6 rings, set your answering system to answer after 4 rings. Some
voicemail providers may program the delay before answering calls in seconds
instead of rings. In this case, allow 6 seconds per ring when determining the
appropriate setting.
61
Answering system
Answering system overview
Message capacity The answering system can record up to 99 messages, depending
on the length of each message. The maximum recording time (including message,
announcement and memo) is 22 minutes. The actual recording time depends on
individual message characteristics. Messages remain available for replay until
you delete them. If the answering system has less than 3 minutes of recording
time left, “Less than 3 minutes to record” is announced before the message
playback and Rec mem low appears on the handset screen. If the memory is full,
the answering system announces, “Memory is full.” The number of messages and F
flash, alternatively, in the message window, and Rec mem full appears on the
handset screen. You must delete some messages before recording new ones. Voice
prompts The system provides voice prompts to guide you through the setup
procedures on your handsets, message playback, remote access and recording
outgoing announcements. The system also provide basic answering system setup
via voice guide to record your own announcement, set the number of rings, and
set the message alert tone.
62
Answering system
Answering system overview
Call screening Call screening at the base: If the answering system and call
screening are on, the announcement and the incoming message can be broadcast
at the telephone base when a call arrives. You can turn call screening on or
off using the handset (see Call screening on page 57). When call screening is
off, you can temporarily turn on the call screening by pressing PLAY/STOP or
VOL on the telephone base. The call screening will automatically be off for
the next incoming call. If call screening is on and you want to silence the
telephone base while it is recording messages, press PLAY/STOP on the
telephone base. The call screening will be on for the next incoming call. Call
screening at the handset: If the answering system is turned on, when there is
an incoming call and it is answered by the answering system, the handset
screen shows To screen call and press [SELECT], alternately. By pressing
MENU/SELECT, you can screen the call at the handset.
63
Answering system
Answering system overview
Call intercept While call screening, you can stop the recording and speak to
the caller. X If the call is screened at the base, press PHONE/FLASH or
/SPEAKER
on the handset to stop recording and speak to the caller. X If the call is
screened at the handset, press PHONE/FLASH on the
handset to stop recording and speak to the caller. You can press /SPEAKER to
switch between the speakerphone and the handset.
Temporarily turn off the message alert tone If the message alert tone is
turned on, the telephone base beeps every ten seconds when there are new
messages. Pressing any telephone base key (except FIND HS) temporarily
silences the message alert tone. If you press DELETE when in idle mode to
temporarily turn off the message alert tone, there is a voice prompt directing
you to press DELETE again to delete all old messages. The message alert tone
is temporarily off. Only press DELETE a second time if you wish to erase all
old messages in your answering system. The message alert tone resumes when you
receive another message.
64
Answering system
Message playback
You can listen to messages at the telephone base or on a cordless handset.
When playback begins, the total number of messages is announced. Before each
message, you hear the day and time of the recording. After the last message,
you hear, “End of messages.”
If the date and time are not set, you hear, “Time and date not set.” before
playback. If the recording time is less than three minutes, you hear, “Less
than three minutes to record.” before playback (see Message capacity on page
62).
To listen to messages at the telephone base:
1. Press PLAY/STOP on the telephone base to listen to the messages.
2. The system announces the number of messages, then begins playback. The
message sequence is shown on the message window.
3. Press PLAY/STOP to stop the playback.
NOTE: If there are no messages in the answering system, the system announces,
“You have no message.” when you attempt to listen to messages.
To listen to messages at the handset: 1. Press MENU/SELECT when the handset is
idle. 2. Press MENU/SELECT again to select Play messages. 3. The system
announces the number of messages, then
begins playback. The message sequence is shown on the handset’s screen.
4. Press OFF/CANCEL to stop the playback.
NOTE: If there are no messages in the answering system, the handset shows No
message and announces, “You have no message.” when you attempt to listen to
messages.
Play messages ECO
16 New 06 Old ECO
Repeat Del Skip
[4] [3] [6]
ECO
10:30PM
MSG #
10/16
65
Answering system
Message playback
Options during playback When a message is playing, you can adjust the playback
volume, skip, repeat, or delete the message. When messages are playing on the
telephone base: X Press VOL or VOL to adjust the message playback volume
(1-8). X Press REPEAT to repeat the playing message. X Press REPEAT twice to
listen to the previous message. X Press SKIP to skip to the next message. X
Press DELETE to delete the message. The telephone base announces,
“Message deleted.” X Press PLAY/STOP to stop the playback. When messages are
playing on the handset: X Press DIR/VOLUME to increase or press CID/VOLUME to
decrease the
message playback volume. X Press /SPEAKER to switch between speakerphone and
handset. X Press 4 to repeat the playing message. X Press 4 twice to listen to
the previous message. X Press 6 to skip to the next message. X Press 3 to
delete the message. The handset announces, “Message deleted.” X Press
OFF/CANCEL to stop playback.
66
Answering system
Message playback
Delete all old messages
Use this feature to delete all old messages. Once deleted, you cannot retrieve
the deleted messages. New messages cannot be deleted until you have listened
to them.
To delete all old messages on the telephone base: 1. Press DELETE on the
telephone base when the answering system is
not in use. The system announces, “To delete all old messages, press DELETE
again.” 2. Press DELETE again. The system announces, “All old messages
deleted.”
To delete all old messages on the handset:
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.
Delete all old ECO
3. Press CID or DIR to scroll to Delete all old. 4. Press MENU/SELECT to
confirm. The screen shows
Deleting… and then No old messages with a confirmation tone.
67
Answering system
Recording and playing memos
Memos are your own recorded messages used as reminders for yourself or others using the same answering system. Play and delete them in the same way as incoming messages.
Record a memo
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.
3. Press CID or DIR to scroll to Record memo.
Recording… Stop [5] ECO
4. Press MENU/SELECT. The system announces, “Record after the tone. Press 5
when you are done.”
5. Speak towards the microphone on the handset after a long beep. You can
record a memo up to 3 minutes. Memos shorter than 2 seconds are not recorded.
6. Press 5 to stop recording. The system announces “Recorded”.
Play back memos
Memos are stored as messages. See Message playback on pages 65-67 for
instructions on playback and deletion.
68
Answering system
Message window displays
The message window on the telephone base displays the total number of messages. See the following table for other message window displays.
0 0 (flashing) 1-99
1-99 (flashing)
1-99 and F (alternating)
There are no messages in the answering system.
After a power failure, the number in the message window flashes to indicate
that the date and time need to be set.
X Total number of messages and memos. X Current message number during old
message playback.
X Total number of new messages and memos. The number flashes when there are
new messages that have not been reviewed.
X Current message number during new message playback. X After a power failure,
the number in the message window flashes to
indicate that the date and time need to be set.
Memory is full. Messages must be deleted before new messages can be recorded.
—
X The answering system is being programmed by a system handset.
X The answering system is answering a call or recording a memo or announcement.
X The answering system is being accessed remotely.
X The directory or caller ID log is being accessed by a system handset.
0-6
Telephone base ringer volume while adjusting.
1-8
Speaker volume level of the telephone base while adjusting.
69
Answering system
Remote access
You can access the answering system remotely by dialing your home telephone
number from any touch-tone telephone.
Remotely access the answering system
1. Dial your telephone number from any touch-tone telephone. 2. When the
answering system answers, enter the 2-digit remote access code
(19, by default; refer to Remote access code on page 59). The answering system
automatically announces the number of messages (new or old) if there are any.
3. If there are new messages, the answering system automatically begins to
play all new messages only. -ORIf there are no new messages, the answering
system automatically begins to play all old messages.
4. You can also enter the remote commands:
Press to listen to all messages. If there are new messages, the
1
system plays only the new messages (in chronological order). If there are no new messages, the system plays all old messages
(in chronological order).
2 Press to listen to new messages only.
3 Press during message playback to delete the current message.
33 Press to delete all old messages.
4
Press 4 to repeat the playing message. Press 4 twice to listen to the previous message.
5 Press to stop playback and recording.
5 Press to listen to a list of remote commands.
6
Press during playback to skip the current message and advance to the next message.
7
Press to record a new announcement. Begin speaking after the long beep.
8 Press to end remote access (the call ends). 0 Press to turn the answering system on or off.
70
Answering system
Remote access
5. Hang up to end the call. Cut out and carry the remote access wallet card
at the back of this user’s manual for quick reference.
NOTES: X If you do not enter a valid remote access code, the system answers
the call automatically. X Once the messages have played, the telephone
announces the help menu options. If you do
not press any key with 20 seconds, the remote access call ends automatically.
X If the memory is full, the answering system answers after 10 rings and
announces, “Memory
is full. Enter the remote access code.” Enter your remote access code to
access the messages and announcements. X When the answering system is turned
off, the telephone answers after 10 rings, and announces, “Please enter your
remote access code.”
71
Appendix
Adding and registering handsets/headsets/speakerphones
Your telephone can support up to five DECT 6.0 cordless handsets, headsets or
speakerphones. You can purchase additional handsets AT&T EL50019, cordless
headsets or speakerphones (sold separately) to expand your
telephone system. Visit https://telephones.att.com/accessories
for a list of compatible DECT 6.0 cordless headsets and speakerphones. Each
new handset, headset or speakerphone must be registered to the telephone base
before use. You must register each handset, headset or speakerphone
separately.
To register a cordless headset or speakerphone to this telephone system,
please refer to the corresponding user’s manual for details. To register a
cordless handset, see below.
The handsets provided within your product box are already registered as
HANDSET 1, and so forth. Additional handsets are assigned numbers in the
sequential order they are registered (up to HANDSET 5).
Register a handset to the telephone base
1. Before you begin registration, make sure the handset is out of the telephone base or charger and shows To register HS… and …see manual, alternately.
2. Put the handset you wish to register on the telephone base cradle.
3. The IN USE light on the telephone
base turns on. After about 10 seconds, the handset shows Registering…. The
For registration, put the handset on the telephone base, not the handset charger.
handset shows Registered and you
hear a confirmation tone if the registration was successful. The IN USE
light turns off. The handset is now registered with the telephone base.
If the registration fails, the handset displays Reg. failed and then To register HS… and …see manual, alternately. Try the registration again by removing the handset from the telephone base and then placing it back in.
NOTES:
X You cannot register a handset if any other system handset is in use. X You
can only register one handset to the telephone base at a time.
72
Appendix
Deregistering handsets
If you want to replace a handset, or reassign the designated handset number of
a registered handset, you must deregister all handsets that are registered to
the telephone base, and then register each handset individually. To make
deregistration easier, read all of the instructions on this page before you
begin.
Deregister all handsets from the telephone base In addition to the cordless
handsets, this operation will also deregister all cordless headsets and
speakerphones registered to your telephone base. 1. Press and hold FIND HS on
the telephone base for about 10 seconds until
the IN USE light on the telephone base turns on and starts to flash. Then,
release FIND HS. 2. Immediately press FIND HS again while the IN USE light is
still flashing. The IN USE light flashes for approximately five seconds. 3.
The deregistration takes about 10 seconds to complete. All handsets display To
register HS… and …see manual, alternately, if the deregistration was
successful. To register the handset(s) to the telephone base again, follow the
registration instructions on the previous page.
NOTES: X If the deregistration fails, you may need to reset the system and try
again. To reset, unplug
the power from the telephone base and plug it back in. X You cannot deregister
the handsets if any other system handset is in use. X Even if the battery is
depleted, you can still deregister the handsets by following the steps
mentioned above. After the handset is charged for at least ten minutes, the
screen shows To register HS… and …see manual, alternately.
73
Appendix
Screen icons, indicator lights and alert tones
Screen icons
HANDSET 1
ECO
10:30PM
NEW ANS ON
MSG #
10/16
(flashing) (animated display)
The battery icon flashes when the battery is low and needs charging.
The battery icon animates when the battery is charging.
The battery icon becomes solid when the battery is fully charged. The handset
ringer is turned off.
ANS ON ECO
NEW
MSG #
10/16
There are new voicemail received from the telephone service provider.
The answering system is turned on.
The ECO mode activates automatically to reduce power consumption when the
handset is within range from the telephone base.
The entry you are reviewing is new in the caller ID log.
The message number currently playing and total number of new/old messages
recorded.
Handset indicator lights
CHARGE light
On when the handset is charging in the telephone base or charger.
Extra large display
Lighted big buttons
/SPEAKER light
On when the speakerphone is in use.
74
Appendix
Screen icons, indicator lights and alert tones
Telephone base indicator lights
IN USE light
X On when the handset is in use, when the answering system is answering an
incoming call or when the answering system is being accessed remotely.
X On when a handset is being registered. X Flashes slowly when another
telephone on the same line
is in use, or when all handsets are being deregistered. X Flashes quickly when
there is an incoming call.
ANS ON light
On when the built-in answering system is on.
Handset alert tones
1 short beep
1 long beep 2 short beeps
3 short high-pitched beeps 4 short beeps
X A key is pressed. X Plays at the end of each message playback. X End of
recording.
X Beginning of recording. X Plays at the end of all messages playback.
X Error tone. The command has failed. X You have reached the beginning or end
of the list. X You have reached the minimum or maximum listening
volume. Confirmation tone. The telephone has completed the command
successfully.
Low battery warning.
Telephone base alert tones
1 short beep Beeps every 10 seconds 1 long beep
Plays at the end of each message playback.
Message alert tone is on and there are new messages.
X Call screening is on and the answering system is about to record a message.
X Plays at the end of all messages playback.
75
Appendix
Handset display screen messages
Blocked call
An incoming call is blocked.
Calling HS X (For models with two or The handset is calling another handset
(for intercom calls).
more handsets only)
Ended
You have just ended a call.
HS X is calling (For models with two or Another handset is calling.
more handsets only)
Incoming call
There is an incoming call.
Intercom
The handset is on an intercom call.
Intercom to: (For models with two or
more devices only)
Line in use
You have started the intercom process, and need to enter the number of the
device you wish to call.
An extension telephone on the same line or one of the handsets is in use.
List empty
There are no directory entries or call block list entries.
Low battery Microphone on
Muted New voicemail
No battery No line
The battery needs to be charged.
Mute is off so the other party can hear your voice.
The microphone is off.
There are new voicemail messages from your telephone service provider. The
handset in the telephone base or charger does not have a battery properly
installed.
There is no telephone line connected.
No message Not available
There are no messages in the answering system.
Someone else is already using the directory, caller ID log or answering
system.
76
Appendix
Handset display screen messages
Number repeated Out of range or no pwr at base Outside call Paging Phone
Put in charger Quiet mode off Quiet mode on Rec mem low
Rec mem full Ringer muted Setting Ans sys
Speaker To register HS…
…see manual To screen call press [SELECT] Unable to call
XX missed calls XX new messages
The telephone number you have entered is already stored in the directory.
The handset has lost communication with the telephone base.
You switched to an external call during an intercom call. The telephone base
is paging all handsets. The handset is on a call. The battery is very low. The
handset should be placed in the telephone base or charger. The quiet mode is
turned off. The quiet mode is turned on. The answering system has less than 3
minutes to record. The answering system memory is full. The ringer is muted
temporarily during an incoming call. The handset is playing voice guide. The
handset speakerphone is in use.
The handset is not registered to any telephone base.
The system is recording a message. Press MENU/SELECT to screen a call on a
handset. X Intercom failed. X You try to join a call when there are already
four handsets on
that call. X You try to make a call when the handset is out of range. There
are XX new calls in the caller ID log. There are XX new messages in the
answering system.
77
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the following
suggestions. For customer service, or to purchase accessories or replacement
parts, visit our website at https://telephones.att.com, or call 1
800-222-3111. In Canada, dial 1
866-288-4268.
My telephone doesn’t work at all. X Make sure the power cord is securely
plugged in. X Make sure that the battery connector is securely plugged into
the
cordless handset. X Make sure the telephone line cord is securely and firmly
plugged into the
telephone base and the telephone wall jack. X Charge the battery in the
cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to the telephone base
or charger when not in use. X If the battery is depleted, charge the handset
for at least 30 minutes before you use it. Refer to Battery charging on page
10 for details. X Reset the telephone base. Unplug the electrical power. Wait
for approximately 15 seconds, then plug it back in. Allow up to one minute for
the cordless handset and telephone base to reset. X You may need to purchase a
new battery. Please refer to Battery installation on pages 8-10.
The display shows No line. I cannot get a dial tone. X First try all of the
suggestions mentioned above. X If the previous suggestions do not work,
disconnect the telephone line
cord from your telephone and connect the telephone line cord to another
telephone. X If there is no dial tone on that other telephone either, your
telephone
line cord may be defective. Install a new telephone line cord. X If changing
the telephone line cord does not help, the wall jack (or the
wiring to this wall jack) may be defective. Try using a different wall jack in
your home to connect your EL52119/EL52219/EL52319/EL52429 telephone, or
contact your telephone service provider (charges may apply).
78
Appendix
Troubleshooting
I cannot dial out. X First try all the suggestions in the item The display
shows No line.
I cannot get a dial tone. X Make sure you have a dial tone before dialing. The
cordless handset may
take a second or two to find the telephone base and produce a dial tone. This
is normal. Wait an extra second before dialing. X Check that all the
telephones connected to the same telephone line are hung up. X Make sure to
set the dial mode to the correct setting (pulse dialing or tone dialing) for
the service in your area. X Eliminate any background noise. Noise from a
television, radio or other appliances may cause the telephone not to dial out
properly. If you cannot eliminate the background noise, first try muting the
cordless handset before dialing, or dialing from another room with less
background noise. X If other telephones in your home are having the same
problem, the problem is in your wiring or telephone service. Contact your
telephone service provider (charges may apply).
My cordless handset isn’t performing normally. X Make sure the power cord is
securely plugged into the telephone base.
Plug the power adapter into a different, working electrical outlet not
controlled by a wall switch. X Move the cordless handset closer to the
telephone base. You might have moved out of range. X Reset the telephone base.
Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow
up to one minute for the cordless handset and telephone base to reset. X Other
electronic products such as HAM radios and other DECT phones, can cause
interference to your cordless telephone. Try installing your telephone as far
away as possible from these types of electronic devices.
79
Appendix
Troubleshooting
Out of range or no pwr at base appears on my cordless handset. X Ensure that
the telephone base is powered on. X Place the cordless handset in the
telephone base for one minute to allow
the cordless handset and base to synchronize. X Move the cordless handset
closer to the telephone base. You might have
moved out of range. X Reset the telephone base. Unplug the electrical power.
Wait for 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and
telephone base to reset. X Other electronic products such as HAM radios and
other DECT phones, can cause interference to your cordless telephone. Try
installing your telephone as far away as possible from these types of
electronic devices.
The batteries do not hold a charge. X If the cordless handset is in the
telephone base or charger and the
charge light does not come on, refer to the item The charge light is off on
this page. X Charge the battery in the cordless handset for at least 16 hours.
For optimum daily performance, return the cordless handset to the telephone
base or charger when not in use. X If the battery is depleted, it may take
approximately 30 minutes to charge the handset before it shows Low battery.
Refer to Battery charging on page 10 for details. X You may need to purchase a
new battery. Please refer to Battery installation on pages 8-10.
The charge light is off. X Make sure the power cord is plugged in correctly
and securely. X Make sure the battery is installed correctly in the handset.
Follow the
instruction in Battery installation on pages 8-10 to install the battery. X
Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow
up to one minute for the cordless handset and telephone base to reset. X Clean
the cordless handset and telephone base charging contacts each month using a
pencil eraser or cloth.
80
Appendix
Troubleshooting
I get noise, static, or weak signals even when I’m near the telephone base.
X If you subscribe to high-speed Internet service (DSL – digital subscriber
line) through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (see Telephone base and
charger installation on page 7). The filter prevents noise and caller ID
problems caused by DSL interference. Please contact your DSL service provider
for more information about DSL filters.
X Other electronic products such as HAM radios and other DECT phones, can
cause interference to your cordless telephone. Try installing your telephone
as far away as possible from these types of electronic devices.
X Do not install this telephone near a microwave oven or on the same
electrical outlet. You may experience decreased performance while the
microwave oven is operating.
X If your telephone is plugged in with a modem or a surge protector, plug the
telephone (or modem/surge protector) into a different location. If this
doesn’t solve the problem, relocate your telephone or modem farther apart from
one another, or use a different surge protector.
X Relocate your telephone to a higher location. The telephone will likely have
better reception when installed in a high area.
X If the other telephones in your home are having the same problem, the
problem is in your wiring or telephone service. Contact your telephone service
provider (charges may apply).
I experience poor sound quality when using the speakerphone.
X For increased sound quality while using the speakerphone, place the handset
on a flat surface with the dial pad facing up.
X When using a speakerphone, controlling background noise in your environment
is essential. While you are listening to your party, press MUTE to temporarily
turn your microphone off. When it is your turn to speak, remember to press
MUTE again to turn the microphone on.
X Excessive background noise will cause a speakerphone to fade in and out. Try
controlling the background noise by turning off any audio devices near the
speakerphone. Also, try to avoid interrupting the person at the other end of
the conversation while they are speaking. If background noise cannot be
controlled, you should terminate speakerphone operation and return to normal
handset mode. 81
Appendix
Troubleshooting
I hear other calls while using my telephone. X Disconnect the telephone base
from the telephone wall jack, and plug in
a different telephone. If you still hear other calls, the problem is probably
in your wiring or telephone service. Call your telephone service provider
(charges may apply).
My calls cut in and out while I’m using my cordless handset. X Other
electronic products such as HAM radios and other DECT phones,
can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic devices. X
Move the handset closer to the base. The operating range may vary with
environmental conditions and time of use. There may be places within your
environment that a cordless telephone will not work well. If the problem only
occurs in certain areas of your environment, you can conclude that there is
nothing wrong with the telephone. X Do not install this telephone near a
microwave oven or on the same electrical outlet. You may experience decreased
performance while the microwave oven is operating. X If your telephone is
plugged in with a modem or surge protector, plug the telephone (or modem/surge
protector) into a different location. If this doesn’t solve the problem,
relocate your telephone or modem farther apart from one another, or use a
different surge protector. X Relocate your telephone base to a higher
location. The telephone will have better reception when installed in a high
area. X If the other telephones in your home are having the same problem, the
problem is in your wiring or telephone service. Contact your telephone service
provider (charges may apply). X If you subscribe to high-speed Internet
service (DSL – digital subscriber line) through your telephone line, you must
install a DSL filter between the telephone line cord and the telephone wall
jack (see Telephone base and charger installation on page 7). The filter
prevents noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL filters.
82
Appendix
Troubleshooting
My cordless handset does not ring when I receive a call. X Make sure that the
ringer is not turned off. Refer to Ringer volume on
page 15. X Make sure the telephone line cord is plugged securely into the
telephone
base and the telephone wall jack. Make sure the power cord is securely plugged
in. X The cordless handset may be too far from the telephone base. X Charge
the battery in the cordless handset for at least 16 hours. For optimum daily
performance, return the cordless handset to the telephone base or charger when
not in use. X You may have too many extension telephones on your telephone
line to allow all of them to ring simultaneously. Try unplugging one telephone
at a time until the telephones start ringing. X The layout of your home or
office might be limiting the operating range. Try moving the telephone base to
another location, preferably on an upper floor. X If the other telephones in
your home are having the same problem, the problem is in your wiring or
telephone service. Contact your telephone service provider (charges may
apply). X Test a working telephone at the telephone wall jack. If another
telephone has the same problem, the problem is the telephone wall jack.
Contact your telephone service provider (charges may apply). X Other
electronic products such as HAM radios and other DECT phones, can cause
interference to your cordless telephone. Try installing your telephone as far
away as possible from these types of electronic devices. X Completely remove
and then replace the battery. Place the cordless handset in the telephone
base. Wait for the cordless handset to reestablish its connection with the
telephone base. Allow up to one minute for this to take place. X Your
telephone line cord might be defective. Try installing a new telephone line
cord.
83
Appendix
Troubleshooting
My caller ID isn’t working. X Caller ID is a subscription service. You must
subscribe to this service from
your telephone service provider for this feature to work on your telephone.
X Your caller must be calling from an area that supports caller ID.
X Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
X Make sure the home area code is set correctly in the telephone (see Home
area code on page 19).
X If you subscribe to high-speed Internet service (DSL – digital subscriber
line) through your telephone line, you must install a DSL filter between the
telephone line and the telephone wall jack (see Telephone base and charger
installation on page 7). The filter prevents noise and caller ID problems
caused by DSL interference. Please contact your DSL service provider for more
information about DSL filters.
My telephone does not receive caller ID when on a call. X Make sure you
subscribe to caller ID with call waiting features provided by
your telephone service provider. Caller ID features work only if both you and
the caller are in areas offering caller ID service, and if both telephone
service providers use compatible equipment.
A icon shows on the display and I don’t know why. X Your telephone has
voicemail indication that is separate from the built-in
answering system. If appears on the display, then your telephone has received
a signal from your telephone service provider that you have a voicemail
message waiting for you to retrieve from your telephone service provider.
Contact your telephone service provider for more information on how to access
your voicemail.
I cannot retrieve voicemail messages. X Your telephone has both a built-in
answering system and voicemail
indication. They are independent features and each alerts you to new messages
differently (see Answering system and voicemail indicators on page 61). If you
subscribe to voicemail service from your telephone service provider (charges
may apply), contact your telephone service provider for more information on
how to access your voicemail.
84
Appendix
Troubleshooting
Incomplete messages. X If a caller leaves a very long message, part of it may
be lost when the
system disconnects the call after the maximum recording time you have set (see
Message alert tone on page 60). X If the caller pauses for longer than 7
seconds, the answering system stops recording and disconnects the call. X If
the answering system’s memory becomes full during a message, the answering
system stops recording and disconnects the call. X If the caller’s voice is
very soft, the answering system may stop recording and disconnects the call. X
If someone picks up the call at a telephone on the same line during a message,
the answering system stops recording and disconnects the call. Part of the
message may be lost.
Difficulty hearing messages. X Press VOL or VOL to adjust the speaker volume
on the telephone base. X Press DIR/VOLUME to increase the message playback
volume on a handset.
The answering system does not answer after correct number of rings. X Make
sure the answering system is on. When the answering system is on,
ANS ON should show on the handset and the ANS ON light is lit on the telephone
base (see Answer on/off on page 55). X If toll saver is selected, the number
of rings changes to 2 when there are new messages (see Number of rings on page
58). X If the memory is full or the answering system is off, the answering
system answers after 10 rings. X In some cases, the answering system is
affected by the ringing system used by the telephone service provider. X If
you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail (see Answering system and
voicemail indicators on page 61). To determine how many rings activate your
voicemail, contact your telephone service provider. X If there is a fax
machine connected to the same telephone line, try disconnecting the fax
machine. If that solves the problem, consult your fax machine documentation
for information on compatibility with answering systems.
85
Appendix
Troubleshooting
The answering system announces “Time and date not set.” X You need to reset
the date and time (see Set date/time on page 18).
The answering system does not respond to the remote commands. X Make sure to
enter your remote access code correctly (see Remote access
code on page 59). X Make sure you are calling from a touch-tone telephone.
When you dial a
number, you should hear tones. If you hear clicks, the telephone is not a
touch-tone telephone and cannot activate the answering system. X The answering
system may not detect the remote access code while your announcement is
playing. Try waiting until the announcement is over before entering the code.
X There may be interference on the telephone line you are using. Press dialing
keys firmly.
The answering system does not record messages. X Make sure the answering
system is on (see Answer on/off on page 55). X Make sure the memory of the
answering system is not full. When the
answering machine memory is full, it does not record new messages until some
old messages are deleted. X If you subscribe to voicemail service, change the
number of rings so that your answering system answers before your voicemail
(see Answering system and voicemail indicators on page 61). To determine how
many rings activate your voicemail, contact your telephone service provider. X
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your fax
machine documentation for information on compatibility with answering systems.
Announcement is not clear. X When you record your announcement, make sure you
speak in a normal
tone of voice, toward the microphone on the handset. X Make sure there is no
background noise (TV, music, etc.) while recording.
86
Appendix
Troubleshooting
I subscribe to a nontraditional telephone service that uses my computer to
establish connections, and my telephone doesn’t work. X Make sure your
computer is powered on. X Make sure your Internet connection is working
properly. X Make sure that the software is installed and running for your
nontraditional
telephone service. X Make sure to plug your USB port adapter into a dedicated
USB port on
your computer. Do not plug into a multiple port USB hub (USB splitter) that is
not powered. X In a few rare instances, the USB port on your computer may not
have enough power. In these instances, try using a USB hub with its own
external power supply. X If you are using a firewall, it may prevent access to
your nontraditional telephone service. Contact your service provider for more
information.
I’ve set my LCD language to Spanish or French and I don’t know how to change
it back to English. X Press MENU/SELECT when the handset is idle. Enter 364
using the dialing
keys. You hear a confirmation tone.
Common cure for electronic equipment: If the telephone is not responding
normally, try resetting the telephone. Do the following in the order listed.
1. Disconnect the power to the telephone base. 2. Disconnect the cordless
handset battery, and spare battery, if applicable. 3. Wait a few minutes. 4.
Connect power to the telephone base. 5. Completely remove and then replace the
battery. Place the cordless
handset into the telephone base. 6. Wait for the cordless handset to
reestablish its connection with the
telephone base. Allow up to one minute for this to take place.
87
Appendix
Maintenance
Taking care of your telephone X Your cordless telephone contains sophisticated
electronic parts, so it must
be treated with care. X Avoid rough treatment. X Place the handset down
gently. X Save the original packing materials to protect your telephone if you
ever
need to ship it. Avoid water X Your telephone can be damaged if it gets wet.
Do not use the handset in
the rain, or handle it with wet hands. Do not install the telephone base near
a sink, bathtub or shower. Electrical storms X Electrical storms can sometimes
cause power surges harmful to electronic equipment. For your own safety, take
caution when using electric appliances during storms. Cleaning your telephone
X Your telephone has durable plastic casing that should retain its luster for
many years. Clean it only with a soft cloth slightly dampened with water or
mild soap. X Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you
are wet or standing in water. If the telephone base should fall into water, DO
NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM
THE WALL. Pull the telephone out by the unplugged cords.
88
Appendix
Important safety information
This symbol is to alert you to important operating or servicing instructions
that may appear in this user’s manual. Always follow basic safety precautions
when using this product to reduce the risk of injury, fire, or electric shock.
Safety information
X Read and understand all instructions in the user’s manual. Observe all
markings on the product.
X Avoid using a telephone during a thunderstorm. There might be a slight
chance of electric shock from lightning.
X Do not use a telephone in the vicinity of a gas leak. Under certain
circumstances, a spark may be created when the adapter is plugged into the
power outlet, or when the handset is replaced in its cradle. This is a common
event associated with the closing of any electrical circuit. In an
inadequately ventilated environment, the user should not plug the phone into a
power outlet, nor put a charged handset into the cradle where there are
concentrations of flammable or flame-supporting gases. A spark in such an
environment could create a fire or explosion. Such environments might include:
medical use of oxygen without adequate ventilation; industrial gases (cleaning
solvents; gasoline vapors; etc.); a leak of natural gas; etc.
X Do not use this product near water or when you are wet. For example, do not
use it in a wet basement or shower, nor next to a swimming pool, bathtub,
kitchen sink, and laundry tub. Do not use liquids or aerosol sprays for
cleaning. If the product comes in contact with any liquids, unplug any line or
power cord immediately. Do not plug the product back in until it has dried
thoroughly.
X Install this product in a protected location where no one can trip over any
line or power cords. Protect cords from damage or abrasion.
X If this product does not operate normally, read Troubleshooting on pages
78-87 in this user’s manual. If you cannot solve the problem, or if the
product is damaged, refer to Limited warranty on pages 95-97. Do not open this
product except as may be directed in your user’s manual. Opening the product
or reassembling it incorrectly may expose you to hazardous voltages or other
risks.
X Replace batteries only as described in Battery installation and charging on
pages 8-10 in your user’s manual. Do not burn or puncture batteries — they
contain caustic chemicals.
X The power adapters are intended to be correctly oriented in a vertical or
floor mount position. The prongs are not designed to hold the plug in place if
they are plugged into a ceiling or an under-the-table or cabinet outlet.
X For pluggable equipment, the socket-outlet shall be installed near the
equipment and shall be easily accessible.
89
Appendix
Important safety information
CAUTIONS: X Use only the power adapter provided with this product. To obtain a
replacement, visit our
website at https://telephones.att.com or call 1
800-222-3111. In Canada, dial 1
866-288-4268.
X Use only the supplied rechargeable battery or replacement battery (model
BT162342/
BT262342). To order, visit our website at https://telephones.att.com or call 1
800-222-3111. In Canada, dial 1
866-288-4268.
X To prevent risk of fire or battery explosion, replace with the correct
battery type. Dispose of used batteries according to the instructions.
Especially about cordless telephones
X Privacy: The same features that make a cordless
References
- Homepage | ENERGY STAR
- Official AT&T® Telephone Store for Home & Small Offices
- Compatibility Finder - AT&T® Telephone Store
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