LifeMaster CAPAC Smart Access Hub Instruction Manual

Smart Access Hub
INSTALLATION MANUAL

Model CAPAC

Safety

Safety Symbol and Signal Word Review

When you see these Safety Symbols and Signal Words on the following pages, they will alert you to the possibility of serious injury or death if you do not comply with the warnings that accompany them. The hazard may come from something mechanical or from electric shock. Read the warnings carefully. When you see this Signal Word on the following pages, it will alert you to the possibility of damage to your property or product if you do not comply with the cautionary statements that accompany it. Read them carefully.

To reduce the risk of SEVERE INJURY or DEATH:

• Disconnect power at the fuse box BEFORE proceeding.
• To AVOID damaging gas, power, or other underground utility lines, contact underground utility locating companies BEFORE digging.
• ALL electrical connections MUST be made by a qualified individual.
• ALL power and control wiring MUST be run in a separate conduit.

To protect against fire and electrocution:

• Disconnect power BEFORE installing or servicing CAPAC.
• NEVER connect a keypad/reader or lock to doors without first consulting the applicable fire code.
• You MUST consult with, and get approval from, local authorities having jurisdiction BEFORE installing locks or devices on ANY doors that may be fire exits.
• Use of egress pushbuttons may not be legal. Single action exits may be required.
• ALWAYS obtain proper permits and approvals in writing BEFORE installing equipment.

WARNING:
This product can expose you to chemicals including lead, which is known to the State of California to cause cancer or birth defects, or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

myQ ® Community Control
myQ ® Smart Community Access Technology. enables secure monitoring and control of gated community or MDUs access points and other myQ® Smart Community Access devices with a smartphone, tablet, or computer.
Alerts can be received as email notifications, ensuring the status of access points.

INTRODUCTION

Carton Inventory

PROVIDED (NOT SHOWN)
• Installation Manual

Tools Needed

Multimeter
• 5/16” Nut driver| • Hammer Drill Bits for Drill/Driver| • Measuring tape

Additional Tools Recommended

• Network LAN Cable Tester
• Wi-Fi Analyzer App (Smart Phone App)
• Network Analyzer software

Overview

only. Power to be provided by external power supply), Alarm Shunt
Relay Output 2
Wiegand Output 1| 26-bit, 30-bit, 32-bit MiFare, 37-bit
Wiegand Output 2
Input 1| Closed Door Sensor (Supervised EOL or unsupervised),
Closed Limit Gate Sensor (Supervised EOL or unsupervised),
Open Limit Gate Sensor (Supervised EOL or unsupervised)
Input 2

NOTE: For UL installations, only UL 325 Listed gate operators, UL 294 Listed electric door strikes or UL 294 Listed maglocks may be connected to relay output 1 or 2. NOTE: For UL installations, only a Listed UL 294 access control unit may be connected to Wiegand output 1 or 2.

Electrical Specifications

CAPAC SPECIFICATIONS

CAPAC Capacity| Resident Capacity 50,000 (cloud)
Supply Voltage| 6-24VDC
Operating Current| 0.7A (max at 7.5VDC, 0.2A max at 24VDC)
CAPAC Operating Temperature Range| -29°C to 54°C (-20°F to 130°F)
Enclosure| ABS Plastic
Storage and Shipping Temperature Range| -40°C to 85°C (-40°F to 185°F)
Wiegand Outputs (2)| 26-bit, 30-bit, 32-bit MiFare, 37-bit
2 Primary and 2 Auxiliary Relay Outputs| SPDT, Rated Load – 2A at 30VDC (each)
Accessory Compatibility| Refer to accessory page for compatible accessories
Network Compatibility| 10/100 Ethernet
Wi-Fi® Compatibility| 802.11b/g/n
Wi-Fi® Security| WPA2 Personal (AES) and WPA3 Personal
Wi-Fi® Range| Up to 250 feet (76.2 m), Open Air/Line-of-Sight to CAPAC (range will vary depending on obstructions)

Internet Requirements

INTRODUCTION PRE-INSTALL
When selecting a router, use the information below to ensure compatibility.
MODEL: CAPAC – Smart Access Hub
CAPAC can be connected to a router via a wired connection or Wi-Fi. LiftMaster recommends a minimum upload/download speed of 1Mbps for each CAPAC.
NOTE: This upload speed should be met when considering usage of other devices on the network like cameras and computers.

CAPAC IS COMPATIBLE WITH ROUTERS USING THE
FOLLOWING Wi-Fi COMMUNICATION PROTOCOLS:

• 802.11b
• 802.11g
• 802.11n @ 2.4 GHz
CAPAC WI-FI SECURITY COMPATIBILITY

• WPA3 Personal
• WPA2 Personal (AES)
ADDITIONAL COMPATIBILITY CONSIDERATIONS:

• If using a Wi-Fi signal strength tool or app, a continuous Wi-Fi signal strength connection of at least -65 DBM (numbers closer to zero are stronger strength) at the CAPAC must be guaranteed to ensure an acceptable connection to the local network.
• Hidden network SSIDs are not supported.
• Wi-Fi networks requiring secondary authentication are not supported (E.g. Hotels and airport Wi-Fi).
• When checking signal strength in myQ Business, we recommend at least two bars.

PRE-INSTALL

The following services are required for CAPAC to fully function

Setup a myQ® Business™ Account

NOTE: If you have an existing myQ ® account, your myQ ® Business ™ account will have the same password. Go to: account.myQ.com and login.

1. If you do not have a myQ ® Business™ account, call LiftMaster Customer Care at 800-323-2276 to activate a myQ ® Business™ account.
   Be prepared by reviewing the information required on the Installation Readiness Survey:

2. You will get a welcome email from LiftMaster. Accept the invitation and register or login to your account.

3. Setup the facility, select a subscription plan, add residents, and credentials  (refer to the available Help in myQ ® Business™).

4. Continue with the installation of the CAPAC in this manual.

For Support, call 877-247-6764 or visit https://support.partner.liftmaster.com/s/community-access-support

For more information use your smartphone to scan the QR code.

INSTALL

Wall Installation

1. Drill (2) pilot holes, spaced 7 in. (17.78 cm) apart, on the wall where the device will be mounted.
2. Use (2) #6 Phillips mounting screws (not included) to attach the device to the wall.
   NOTE: For exterior mounting, LiftMaster recommends the use of a polycarbonate NEMA enclosure.
   

External Antenna Installation

For best cellular coverage position the antennas in the orientation shown below (perpendicular to each other).

Connect Power

To reduce the risk of SEVERE INJURY or DEATH:

• Disconnect power at the fuse box BEFORE proceeding.

• To AVOID damaging gas, power or other underground utility lines, contact underground utility locating companies BEFORE digging.

• ALL electrical connections MUST be made by a qualified individual.

• ALL power and control wiring MUST be run in separate conduit.

• ANY maintenance to the CAPAC or in the area near the CAPAC MUST NOT be performed until disconnecting the electrical power. Upon completion of maintenance the area MUST be cleared and secured, at that time the unit may be returned to service.

• CAPAC MUST be properly grounded and connected in accordance with national and local electrical codes.
  NOTE: The CAPAC should be on a separate fused line of adequate capacity.

• All power wiring should be on a dedicated circuit and well protected. The location of the power disconnect should be visible and clearly labeled.

To protect against fire and electrocution:

• Disconnect power BEFORE installing or servicing CAPAC.
• NEVER connect a keypad/reader or lock to doors without first consulting the applicable fire code.
• You MUST consult with, and get approval from, local fire officials BEFORE installing locks or devices on ANY doors that may be fire exits.
• Use of egress push buttons may not be legal. Single action exits may be required.
• ALWAYS obtain proper permits and approvals in writing BEFORE installing equipment.

Connect 12VDC (7.5 W minimum) power supply to the Power input connector.
OR
Connect power via power supply connector port.
NOTE: In UL installations the CAPAC shall be powered from the power limited output of a UL 294 Listed power supply, a UL 603 Listed power supply, a UL 294 Listed access control unit or a UL 325 gate operator.

CAUTION

• DO NOT connect the power supply to a switched outlet or otherwise controlled AC outlet.
• DO NOT connect the power supply to the 120 Vac outlet until ALL wiring is completed.
  

Gate Access

CAUTION

Not responsible for conflicts between the information listed in the wiring diagram and the requirements of your local building codes. The information is for suggested use ONLY. Check your local codes BEFORE installation.

Door Access

WARNING
DO NOT INSTALL THE SYSTEM IN THE FAIL SECURE MODE UNLESS PERMITTED BY THE LOCAL AUTHORITY HAVING JURISDICTION. Doing so may cause interference with the operation of panic hardware.
CAUTION
ALL NETWORK ACCESS CONTROL Not responsible for conflicts between the information listed in the wiring diagram and the requirements of your local building codes. The information is for suggested use ONLY. Check your local codes BEFORE installation.

Door Access – Vestibule

WARNING
INTRODUCTION PRE-INSTALL DO NOT INSTALL THE SYSTEM IN THE FAIL SECURE MODE UNLESS PERMITTED BY THE LOCAL AUTHORITY HAVING JURISDICTION. Doing so may cause interference with the operation of panic hardware.

CAUTION

ACCESS CONTROL
Not responsible for conflicts between the information listed in the wiring diagram and the requirements of your local building codes. The information is for suggested use ONLY. Check your local codes BEFORE installation.

Wiegand Output

NOTE: Disconnect power BEFORE making electrical connections. The CAPAC will send the pre-assigned credential, configured via myQ Community, to the TES via the Wiegand output.

CAUTION
Not responsible for conflicts between the information listed in the wiring diagram and the requirements of your local building codes. The information is for suggested use ONLY. Check your local codes BEFORE installation.

NOTE: For UL installations, only a Listed UL 294 access control unit may be connected to Wiegand output 1 or 2.

NETWORK

Connect Internet

The CAPAC can connect to the Internet with a wired Ethernet, with Wi-Fi® (wireless), or with a cellular network. Log into the CAPAC Wi-Fi to configure which of the methods is used.

Step 1
The CAPAC can connect to the Internet with a wired Ethernet, with Wi-Fi ® (wireless) or with a cellular network. Log into the CAPAC Wi-Fi to configure which of the methods is used.

1. Press and hold the Reset/Learn button for 5 seconds to reset to factory settings (the connectivity LED will be off).
2. Press and hold the Reset/Learn button for 2 seconds to get to the access point page (the connectivity LED will blink green).
3. On your mobile device, go into Wi-Fi configuration and look for the CAPACWi-Fi network. The Wi-Fi network format will be “MyQ-xxx” where xxx is the last three digits of your CAPAC’s CP#.
4. If “Internet may not be available” message is received, select “keep Wi-Fi connection”.
5. Open web browser (e.g., Edge, Chrome) and enter either setup.myqdevice.com or 192.168.1.1. Note that if you exit the CAPAC MyQ-xxx Wi-Fi network, open a new web browser and enter setup.myqdevice.com or 192.168.1.1 to restart your configuration.
6. Select Start to see the current Internet connection method.

Step 2
Ethernet (DHCP and Static)
The Local Area Network(LAN) port is a 10/100 Ethernet interface with an RJ45 jack for connecting the CAPAC to an Ethernet hub, switch, or router in order for it to gain connectivity to the Internet. Use a straight (i.e. non- crossover) Cat5, Cat5e, or Cat6 cable to connect to a local hub, switch or router. This type of cable is referred to as an Ethernet cable in this manual.

1. Connect an Ethernet cable from the Ethernet hub, switch or router to the Ethernet port of the CAPAC.
2. For DHCP, select Ethernet DHCP and click on “Next” icon.
3. For Static, select Ethernet Static and click on “Next” icon. Then fill in the information and click on “Next” icon.
4. If the green LED next to the blue power LED is not lit or if the phone is still on the “connecting to Internet” screen after 3 minutes, check the connections on CAPAC and Ethernet hub. Resolve and repeat from Step 1.
5. When connected properly, there will be a congratulation message indicating that your device is connected. The green LED next to the blue power LED will be solid on the CAPAC housing.
6. From your mobile device, exit the MyQ-xxx Wi-Fi network.

Wi-Fi ® (Wireless)

1. Select Wi-Fi and click on “Next” icon.
2. Select your site’s Wi-Fi network.
3. Enter you Wi-Fi network password and then click on “Next” icon.
4. Click “Next” icon again to acknowledge update.
5. Select the status of the LED next to the blue power LED.
6. When connected properly, there will be a congratulation message indicating that your device is connected. The green LED next to the blue power LED will be solid on the CAPAC housing. Follow directions to troubleshoot issue if needed.
7. From your mobile device, exit the MyQ-xxx Wi-Fi network.

Cellular (Wireless)

1. Select Cellular and click on “Next” icon.
2. From myQ ® Business™, verify that the cellular service has been enabled for the CAPAC device. Note that this can take up to 15 minutes.
3. When connected properly, there will be a congratulation message indicating that your device is connected. The green LED next to the blue power LED will be solid on the CAPAC housing. Follow directions to troubleshoot issue if needed.
4. From your mobile device, exit the MyQ-xxx Wi-Fi network.

ACCESS CONTROL

Diagnostics

Repair Parts

Accessories

Legal Disclaimers

Canada-Underwriters Laboratories Compliance
The CAPAC shall be installed in accordance with Part 1 of the Canadian Electrical Code.

Documentation Disclaimer and Restrictions
Information in this document is subject to change without notice and does not represent a commitment on the part of LiftMaster. For the most up-to-date information, visit LiftMaster.com.

This document and the data herein shall not be duplicated, used or disclosed to others for procurement or manufacturing, except as authorized with the written permission of LiftMaster. The information contained within this document or within the product itself is considered the exclusive property of LiftMaster. All information in this document or within the hardware and software product themselves is protected by the copyright and/or other intellectual property laws of the United States.

UL 294 Access Control Unit Endurance: Level 3, Line security: Level 1, Destructive Attack: Level 1, Power Standby: Level 1

NOTICE: This device complies with part 15 of the FCC rules and Innovation, Science and Economic Development Canada license-exempt RSSs. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device must be installed to ensure a minimum 20 cm (8 in.) distance is maintained between users/bystanders and device.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and Industry Canada ICES standard. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.

NOTE: When installing CAPAC, please refer to the local jurisdiction for any specific requirements such as physical signage that may be required.

Warranty

LiftMaster (“Seller”) warrants to the first purchaser of this product, for the structure in which this product is originally installed, that it is free from defect in materials and/or workmanship for a period of two years from the date of purchase. The proper operation of this product is dependent on your compliance with the instructions regarding installation, operation, maintenance, and testing. Failure to comply strictly with those instructions will void this limited warranty in its entirety.

THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, AND OF ANY OTHER OBLIGATIONS OR LIABILITY ON SELLER’S PART. THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE CAUSED BY IMPROPER INSTALLATION, OPERATION OR CARE (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS, OR ANY ALTERATIONS TO THIS PRODUCT), LABOR CHARGES FOR REINSTALLING A REPAIRED OR REPLACED UNIT, PROBLEMS RELATED TO INTERFERENCE, OR REPLACEMENT OF BATTERIES.

UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL SELLER’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.

Some states do not allow the exclusion or limitation of consequential, incidental or special damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Wi-Fi ® is a registered trademark of Wi-Fi Alliance ® .
© 2021 LiftMaster All rights reserved.
Todos los derechos reservados.

References

• setup.myqdevice.com
• P65Warnings.ca.gov
• B2B Support

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