ARRIS TG2472 Touchstone Cable Voice Gateway Modem Instructions

ARRIS TG2472 Touchstone Cable Voice Gateway Modem Instructions

Here’s what’s in your kit

• Power cord
  
  

• Coax cable
  
  

• Gateway
  
  

• Ethernet cable (optional for install)
  

And here’s what you’ll need

• Smartphone, tablet, or computer
  

Here’s what to do

Plug in the Gateway

First, connect the (1) coax cable to an active cable outlet and to the coax port on the Gateway

Then connect the power cord (2)  to an electrical outlet and to the power port on the Gateway. Make sure the Gateway’s power cord isn’t plugged into an electrical outlet that’s connected to a dimmer.

Now that it’s plugged in and powering on, wait a few minutes for it to boot up.
You’ll know it’s connected to the network when the Online light is solid
.
OPTIONAL: If you have Cox phone service , then connect your telephone cable to your phone and to the TEL1 port on the back of the Gateway

Connect to the network

• Open the wifi settings on your smartphone, tablet, or computer.
• Connect to the network using the Network Name (SSID) and the Preshared Key (that’s the password) from the label on the bottom of the Gateway.
• Once it’s connected, surf the web to verify that your internet is good to go.

We’re here to help

Tips

• Place the Gateway at least 3 feet above ground and avoid cramped spaces to get the strongest wifi signal.
• For information about a backup battery , visit Cox.com/battery

FAQs

• Why isn’t my Gateway working?
  Try rebooting—just unplug the power cord from the wall, wait 10 seconds, then plug it back in. It may take a few minutes to reset. Also, make sure all of the connections are tight and completely plugged in.

• Which coax outlet should I use?
  It needs to be an active outlet. It should be centrally located and not surrounded by metal objects. It’s common to have inactive outlets so try a different one if it’s not working.

• How do I know if I’m connected to my network?
  Check the wifi settings on your smartphone or computer to see if you’re connected to the network.

• What’s the Ethernet cable for?
  It’s an optional cable to connect your computer to the Gateway via a wire, rather than wirelessly.

APP: Cox app has 24/7 support & helpful videos
WEB: Cox.com/installhelp & Cox.com/learn
CHAT: live chat on Cox.com/chat or text an agent at 54512
CALL: 1-888-556-1193
ACCESSIBILITY: Cox.com/accessibility

Help us send zero waste to landfills by recycling the kit once you’re finished. It’s made with 100% recyclable materials.

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>