Tineco A11 Series 27704879 Stick Vacuum Cleaner Instruction Manual

A11 SERIES
Stick Vacuum Cleaner
Instruction Manual

TINOCO IS HERE TO HELP.
We’ll get back to you within 1 business day.

http://www.tineco.com

www.tineco.com
1-855-292-8864
Mon. – Fri. 9am – 6pm (CST)

Important Safety Instructions

SAVE THESE INSTRUCTION S
Household use only.
When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE).
Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.
WARNING – To reduce the risk of fire, electric shock, or injury:

1. This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Children should not play with the appliance. Cleaning and user maintenance shall not be performed by children without supervision.
2. The appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction.
3. For INDOOR use ONLY. Do not use the appliance outdoors, nor in commercial or industrial environments. Do not use the appliance on wet surfaces or surfaces with standing water.
4. Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants.
5. Use only as described in this manual. Use only the manufacturer’s recommended attachments.
6. Do not use a damaged cord or plug. If the appliance has been dropped, damaged,  left outdoors, dropped into water, or is not working as it should return it to a service center.
7. Do not handle chargers, including charger plug, and charger terminals with wet hands.
8. Do not put any object into openings. Do not use with any openings blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
9. Keep hair, loose clothing, fingers, and all parts of your body away from openings and moving parts.
10. Use extra care when cleaning on stairs.
11. Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
12. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
13. Do not use without a filter.
14. Prevent unintentional activation. Ensure the switch is in the off position before connecting to the battery pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or powering on the appliance with the switch on may cause accidents.
15. Disconnect the battery pack from the appliance before making any adjustments, changing accessories, storing the appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.
16. For the purposes of recharging the battery, only use the detachable supply unit provided with this appliance. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
17. Use appliances only with specifically designated Tineco battery packs. Use of any other battery packs may create a risk of injury and fire.
18. When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
19. Under improper usage, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid comes into eye contact, seek medical help. Liquid ejected from the battery may cause irritation or burns.
20. Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
21. Do not expose a battery pack or appliance to fire or excessive heat. Exposure to fire or temperatures above 266°F (130°C) may cause an explosion.
22. Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
23. Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
24. This appliance contains battery cells that are non-replaceable. Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
25. Always turn off this appliance before connecting or disconnecting the motorized nozzle.
26. Do not charge or store the appliance outdoors or inside a car. Only charge, store or use the battery in a dry indoor area where the temperature is higher than 39.2°F (4°C) but lower than 104°F (40°C). The charger is for indoor use only.

Overview

A. Low-Med-Max indicator
B. Dust empty release button
C. Dustbin
D. Trigger lock
E. Trigger
F. Mode switch button| G. Dustbin release button
H. Battery release button
I. HEPA release button
J. Battery indicator light
K. Rubber handle
L. Battery pack
---|---

Accessories

Note:

• Test an accessory on a small, inconspicuous area before use on sensitive surfaces.
• The packaging box shows which accessories are included with your purchase.
• As shown below, there are many components compatible with this model. If you require more accessories, please go to www.tineco.com or store.tineco.com.

| Full-size LED multi-tasker power brush
Ideal for both hard floors and carpets.
Very effective for dislodging dirt embedded in the carpet.
---|---
| Mini power brush
For vacuuming upholstered furniture, mattresses, etc.
Vacuums pet hair and removes ingrained dirt.
| 2-in-1 dusting brush
Switches between a wide and a soft brush by pressing the release button. The soft brush is most effective on hard-surface furniture while the wide brush is effective for upholstered furniture, curtains, etc.
| Crevice tool
For corners, nooks, and other hard-to-reach places such as around car seats, picture frames, and cupboards.
| Soft dusting brush
Angled bristles on a slender, oval-shaped rim provide anti-static, cushioned contact. Suitable for dusting shelves, lighting, delicate surfaces, electronics and more.
| Flexible long crevice tool
Easy to bend, easy to reach tight spots. Suitable for cleaning dust behind and beneath furniture, around refrigerators, and many other tight gaps.
| Full-size LED soft-roller power brush
Perfect for hard floors, especially sensitive wood floor. Picks up coarse and fine dirt at the same time.
| Multi-angle folding tube
An articulated joint makes it adjustable to allow for flexibility when cleaning from high to low.
| Flexible extension hose
Excellent extension and flexibility to access hard-to-reach spaces; perfect for in-car use.
Compatible with all non-motorized Tineco accessories.
| Pre-filter cleaning tool
A dirty filter is a leading cause of suction loss, and this tool is designed to make your filter last much longer. Place the dirty filter inside the pre- filter cleaning tool and close the lid. Run the appliance in MAX mode, and rotate the side cover.
| Hair cleaning tool
Use the end with the small blade to remove hair and debris wrapped around the roller.
Use the end with the brush to clean the brush window, and the dustbin, as required.

Assembly

Tube Installation

Brush Installation

Dustbin Installation

To clean the dustbin more thoroughly, press the dustbin release button to detach from the appliance.

When re-attaching the dustbin, hold on an angle and slot the top of the dustbin into the hook on the main body. Push upwards until the hook is fixed into the slot on the dustbin and then it clicks back into place.

Battery Installation

Press the battery release button, and remove the battery.
To replace, slide the battery into the slot at the base of the main body. The battery will click into position when correctly fitted.

Wall-mounted Dock Installation

Determine the best wall location for mounting the dock. We recommend placing it 47.25” (120cm) from the lower screw hole to the floor (may need to be adjusted based on the actual situation).

Assemble the two bracket components, with a “click” to signify correct assembly. Once this is complete, use the screws provided by Tineco to affix the dock to the wall.

Warning:

• Ensure the wall surrounding the mounting area is free of gas, water pipes, electrical cables, and wires.
• To avoid the dock falling, ensure it is firmly installed.

Operation

Preparing for Use
Note:

• Before the first use, please charge the appliance (see “Charging the Battery”) for 3-4 hours in an area where the ambient temperature is between 39.2°F (4°C) and 104°F (40°C).
• Select an accessory and attach it to the appliance before use (see “Accessories”).

Pull the trigger to activate the suction. Pull the trigger lock to hold the trigger for continuous power mode.
Press to enter Medium mode, and press it again to enter MAX mode. From MAX mode, press to return to Low mode.  Low mode: one indicator light illuminated Medium mode: two indicator lights illuminated MAX mode: all indicator lights illuminated
Place the appliance on the wall-mounted dock for convenient storage and recharging after use.
Place the main body on the dock.

To avoid bristle damage, always place attachments on the dock after use.

Emptying the Dustbin

Press the release button on the side of the dustbin to empty the contents.

Close and click the dustbin flap back into place.

Charging the Battery

• When secured on the wall-mounted dock, the battery attached to the main body will charge first, followed by the spare battery.

Connect the adaptor to the dock and outlet.
To charge, secure the main body and/or the spare battery on the dock. The battery can be recharged while attached to the main body, or separately.

Warning :

• Only use the Tineco-provided adapter to charge the battery.
• During long periods of not being used, store the lithium battery in a cool, dry place. Ensure the battery is half-charged every 3 months (2 battery indicators glow on regular mode).
• Store appropriately indoors in a dry place. Do not expose the appliance to sunlight or freezing temperature. Recommended temperature range: 39.2°F (4°C)~104°F (40°C).

Runtime

• 2000mAh Li-ion:
  Low/Med/MAX mode: ~30 mins/14 mins/10 mins
  2500mAh Li-ion:
  Low/Med/MAX mode: ~40 mins/19 mins/12 mins
  *Actual runtime depends on the quantity and capacity of the battery.
• Estimated runtime data was obtained by a Tineco Laboratory using one battery and non-motorized accessories.

Charging Time

• A full charge takes approximately 3-4 hours for one battery.
• Estimated data was obtained by a Tineco Laboratory using ambient temperatures between 39.2°F (4°C) to 104°F (40°C).

Indicator
When in Use

| Three solid blue lights: full power.
---|---
| Two solid blue lights: medium power.
| One solid blue light: low power.
| One blinking red light: out of power, the appliance is blocked, or the
the battery is overheated.
| One blinking pink light: the filters or suction mouth is blocked.

During Charging

| Three blue lights blinking successively: charging.
---|---
| One blinking red light: fault, check the troubleshooting guide.

Fully Charged

| In 5 minutes: three solid blue lights.
---|---
| After 5 minutes: lights off.

Maintenance

Note:

• Clean the dustbin and filters after each use.
• Use the cleaning tool to thoroughly clean the pre-filter when pink light blinking. To maintain high performance, wash and dry the pre-filter monthly, replacing it every 6 months. Wash and dry the HEPA filter every 3 months, replacing it every 12 months.

Dustbin and Mesh Filter

1. Press the dustbin release button to remove the dustbin.
2. Clean with a damp cloth, taking care to prevent water from entering the appliance’s main body and battery.
3. Turn counter-clockwise to remove the filters.
4. Clean the dustbin and mesh filter under cold, running water. Air dry completely before reinstalling.
5. After cleaning, insert the clean pre-filter into the mesh filter properly and it clicks into place. Install the clean filter and dustbin back into the main body, then close the dustbin flap.

Pre-filter

Ensure the appliance is switched off before cleaning and remove the dirty pre- filter from the mesh filter holder.

Do not turn the appliance upside down when removing or installing the filter to prevent dust from entering the motor.

Replace a clean filter to the main body. Put the dirty pre-filter into the cleaning tool and connect the cleaning tool to the main body.

Run the appliance in MAX mode, and rotate the side cover to clean the dirty pre-filter.

HEPA Filter

Press the HEPA release button and gently remove it for cleaning. Do not use the appliance without first installing the HEPA filter.

Do not place the appliance in the direction as above when removing or installing the HEPA filter, to prevent dust from entering the motor.

The HEPA filter can be washed under running water and must be completely dry before reinstalling.

Brush Roller

1. Use a coin or other tool, to unlock the brush roller lock, then remove the brush from the brush window.
2. Remove the debris wrapped around the roller with the Tineco Hair Cleaning Tool.
3. Gently clean the transparent brush window.
4. After cleaning, reinstall the brush.

Warning:

• The power brush contains electrical components which must not be soaked or washed with water.

Specifications

Disposal

• The battery contains materials that are harmful to the environment and must be removed from the appliance before it is discarded.

• When removing the battery, the appliance must be powered off.

• Batteries, chargers, accessories, and packaging should be sorted for environmental-friendly recycling.
  Do not put them into the fire, water or soil. Do not dispose of batteries and chargers into household waste!

• If battery leakage contacts skin or clothing, immediately flush with water to avoid irritation and seek medical help.

Troubleshooting

filters
The pre-filter is not installed| Install the pre-filter
The appliance is blocked
(i.e. the tube, suction mouth or some other parts)| Remove blockages
The brush roller tangled with hairs or fibers| Clean the brush roller
Abnormal motor sounds| The appliance is blocked
(i.e. the tube, suction mouth or some other parts)| Remove blockages
Battery won’t charge| The battery is not correctly installed| Remove the battery and re-insert
Red light blinking, main body continues working while the brush stops| The brush is blocked| Stop the appliance and clean the brush roller
One blinking red light| Out of power, the battery is overheated, or the appliance is blocked| Charge the battery, cool the battery, or remove blockages
One blinking pink light| The filters or the suction mouth is blocked| Clean filters or remove blockages

Note:
If the above troubleshooting guide fails to provide a solution, please visit our website www.tineco.com for further support.

Warranty

2-YEAR LIMITED WARRANTY

• Only applies to purchases made from authorized retailers of Tinoco.
• Is subject to the adherence of the requirements outlined in this instruction manual, and is subject to further conditions outlined below.

WHAT IS COVERED?

• Your Tineco appliance has a 2-year warranty against original defects in material and workmanship when used for private household purposes in accordance with the Tineco Instruction Manual.
  Motorized accessories and batteries bought separately come with a 1-year warranty.

• This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your appliance is in proper operating condition during the warranty period.

• This warranty will only be valid if the appliance is used in the country in which it was sold.

WHAT IS NOT COVERED?
Tineco shall not be liable for costs, damages or repairs incurred as a result of:

• Appliances purchased from an unauthorized dealer.

• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Tineco Instruction Manual.
  Use of the appliance other than for normal domestic purposes, e.g. for commercial or rental purposes.

• Use of parts not in accordance with the Tineco Instruction Manual.

• Use of parts and accessories other than those produced or recommended by Tinoco.

• External factors are unrelated to product quality and use, such as weather, modifications, accidents, electrical outages, power surges or acts of God.

• Repairs or alterations carried out by unauthorized parties or agents.

• Failing to clear the blockage and other hazardous material from the appliance.

• Normal wear and tear, including normal wearing parts, such as clear bin, belt, filter, HEPA, brush bar, and power cord (or where external damage or abuse is diagnosed), carpet or floor damage due to use not in accordance with manufacturer’s instructions or failure to turn the brush bar off when necessary.

• Reduction in battery discharge time due to battery age or use.

WARRANTY LIMITATIONS

• Any implied warranties relating to your appliance including but not limited to the warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty.
• Warranty coverage applies to the original owner and to the original battery only and is not transferable.
• This limited warranty gives you specific legal rights. You may also have other rights which vary by region.
• Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.

WARRANTY SERVICE
Register: We highly recommend that upon purchase, you register your appliance on the Tineco official website (www.tineco.com) and enjoy exclusive benefits. To register, please enter the last 11 digits of the serial number (remove the dustbin to find the serial number). Failure to register your product won’t diminish your warranty rights.

How to Claim: Please retain your proof of purchase. To make a claim under our Limited Warranty, you need to provide your serial number and the original purchase receipt with the purchase date and order number on it.
All work will be carried out by Tineco or an authorized agent.
Any replaced defective parts will become the property of Tineco.
Service under this warranty will not extend the period of this warranty.

Contact our Customer Service
Hotline: 1-855-292-8864 or Visit Tineco website www.tineco.com for expert customer service.

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>