EI Electronics Ei1000G SmartLink Gateway Instruction Manual

: June 6, 2024
: Ei Electronics

Table of Contents

Introduction
Product Overview
Technical Specifications
Important Safety Instructions
Locating Your Gateway
Installation
Gateway System Set Up
Testing
Troubleshooting
Service and Guarantee
Contact Us
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

EI Electronics Ei1000G SmartLink Gateway Instruction Manual

Introduction

The SmartLINK Gateway and Cloud portal service is another new and exciting innovation from Ei Electronics. The Cloud portal allows clients to view and manage their installed stock of Alarms, it also facilitates fault monitoring and maintenance of installed Alarms enabling clients to manage the maintenance, repair, and replacement of systems more efficiently and effectively.

Features include:

Alarm status
Fault status
Text alert and e-mail notification capability for both Fire/CO and fault events.
Installation reports
Replacement and fault reports

Alert capability is provided via the Cloud portal setting which allows alert contacts to be created and assigned to each property for both Alarm and service events.

A Gateway is necessary in the system to push events from the Alarms to the SmartLINK Cloud portal as they happen.

The Gateway is a roaming 2G GSM-based device that ensures the maximum connectivity possible without the need for local broadband or Wi-Fi services.

Product Overview

On / Off battery switch
Antenna
GSM LED
RF LED
House Code button
Test button
Power LED
Reset button

Technical Specifications

Product Life: 5 Years
Supply Voltage: 230V AC, 50Hz
Battery back-up: Rechargeable battery
Power consumption: 40mA
RF frequency: 868MHz band (1% duty cycle)
RF Range: >100 Metres in free air ¹
RF Protocal type: Mesh architecture
RF Protocal: RadioLINK
RF System size: Up to 12 RF devices ²
Receiver category: 2
RF power: 5.3dBm (radiated)
Data upload: via 2G GSM network (Roaming SIM card supplied)
Modem: Quad-Band GPRS modem
Data storage: Cloud based
Indicators: Green LED – Power
Blue LED – RF communication
Yellow LED – GSM communication
Normal Operating and Storage Temperature Range: -10º to 40ºC ³
Normal Operating and Storage Humidity Range: 15% to 95% Relative Humidity 3 (non-condensing)
Approvals: Compliant with Radio Equipment Directive 2014/53/EU
¹ Obstructions of any sort will result in a reduction in range from the free space specification. The range may vary depending on installation.
² Please contact us for further advice if additional RF devices are required.
³ Temperature and Humidity conditions are for normal operation and storage. Units will function outside these ranges as required by the specific product Standards. Extended exposure to conditions outside these ranges can reduce product life. For advice on prolonged operation outside these ranges consult the manufacturer.

Important Safety Instructions

Mains operated devices should be installed by a qualified electrician in accordance with the local appropriate Regulations for Electrical Installations. Failure to install the Gateway correctly may expose the user to shock or fire hazards and damage the device.

The device must be continuously powered 24 hours a day so it is important that it is not on a circuit that can be turned off by a switch.

Warning: This device should only be installed in a location where an all pole mains switch in accordance with Annex L of EN62368-1 is incorporated in the electrical installation of the building. As the device is permanently connected to mains supply, the appropriate disconnect device shall be provided as part of the building installation.

The device must not be connected when the house wiring insulation is being checked with high voltages. i.e. Do not use a high voltage insulation tester on the device.

Light Dimmer Circuits – The Gateway must not be powered from a light dimmer circuit.

Locating Your Gateway

To identify a suitable location for the installation of your Gateway, we recommend you first perform a short GSM survey as follows:

Move the Battery Switch (see figure 1) to the “On” position. (DO NOT CONNECT TO THE MAINS SUPPLY at this stage)

Warning: Do not leave your Gateway on battery power only for longer than 72 hours.
Screw the Antenna (located in the bag supplied) on, by rotating the gold nut clockwise and ensuring it is tightened fully in place by hand. Ensure while performing the survey that you hold the Gateway with the Antenna in the vertical orientation.
Using a small screwdriver or pen, press the Test button.
Count the yellow flashes.

Number of Flashes

| Signal Strength
---|---
4|

Excellent

3

| Good
2|

Average

1

|

Poor

If your Gateway is indicating a poor signal strength, we recommend you move to a location that provides you with the best signal strength.

It is also equally important that the Gateway communicates with the RF devices installed in the dwelling. The number of walls, ceilings and metal objects in the signal path will reduce the strength of the RF signals.

Do not mount your Gateway in a steel box or close to large metal objects such as boilers, as this will reduce your GSM signal strength and will affect RF communication.

The Gateway is not waterproof and must not be exposed to dripping or splashing. Do not locate the Gateway in a wet room, bathroom, shower room, etc…

Installation

Warning: To prevent injury, this device must be securely attached to the wall in accordance with the installation instructions.

Please ensure your Gateway is mounted with the Antenna in the vertical orientation and at least 2m from floor level.

Fix the mounting bracket to the wall with the screws provided (see figure 2 ).

IMPORTANT – Make sure the mounting plate is positioned ‘THIS WAY UP’ on the wall before fixing.
Disconnect the AC mains supply from the circuit that is going to be used.
Wire the Gateway 2 core cable into an un-switched spur.
L : Live – Brown
N : Neutral – Blue
Warning: Wiring must be installed in compliance with local regulations.
Slide the Gateway onto the mounting plate.
Connect the mains power to the circuit used.
Check that the green power LED on the Gateway is on.

On power up, the blue LED and Yellow LED will also flash for a short period (<1 min). On stand by, only the green LED is on.

Gateway LED Indicator Table

Mode

| Action| Green LED| Blue LED| Yellow LED
---|---|---|---|---
GSM survey| Press Test button| –| ON|

Flashing

Power up

| | ON| Rapid Flashing| 3 slow Flashes
Standby| | ON| –|

–

RF communication

| | ON| Flashes| –
GSM communication| | ON| –|

ON

Battery OFF with Mains supply ON*

| | ON| ON|

ON

*Warning: Please ensure that the battery switch is on the “ON” position. Failure to carry out this step will result in no battery backup capability if power is lost to the Gateway.

Gateway System Set Up

Do not start the system set up until the Gateway is in Standby mode.To set up a Gateway system, simply follow the steps in the SmartLINK® App available to download from the Google Play or iTunes app store.

If you do not have log-in details for the SmartLINK® App or if the client you are undertaking the work for is not listed in the App, please contact your administrator at the following email address: UK – technical@aico.co.uk Rest of the world – customerservice@eielectronics.ie

Testing

Once the system has been installed and set up, a test should be performed to validate it is functioning correctly as follows:

Press and hold the test button on an alarm; This will generate an event.
Check that the yellow LED on the Gateway lights up, indicating the event information has been sent to the Cloud server.
On your phone SmartLINK® App, select “View Installations”.
Select the system you are testing.
Select the unit you have tested.
Under the Events tab, “Button Test” will be listed with the corresponding date and time; confirming that the event information is stored on the Cloud server.

Troubleshooting

Incorrect number of blue flashes on the Gateway during the House Coding process| If you are unable to house code some devices to the Gateway, you may need to move the Gateway or position another Alarm to act as a “repeater” between the device(s) which is (are) not communicating with the Gateway to shorten the path and/or by-pass an obstacle which is blocking the RF signal.
---|---
Factory Reset| Sometimes in order to resolve an RF communication issue it may be necessary to reset (factory reset) and House Code all the RF devices again. To reset the Gateway, press and hold the House Code button until the blue LED starts to flash. Release immediately.
House Code error message on SmartLINK® App when uploading| Press “Retry” to upload again.
Check internet connection message on SmartLINK® App| This means that your phone has no mobile service. Move to an area where your mobile service is restored.

Service and Guarantee

Getting your Gateway Serviced

If, within the guarantee period, your Gateway fails to work after you have carefully read and followed all the instructions and installed the Gateway accordingly, then contact us.

If you are advised to return your Gateway, please ensure that the device is placed in a padded box, with the proof of purchase and a note stating the nature of the fault.

Guarantee

Ei Electronics guarantees this Gateway for five years from the date of purchase against any defects that are due to faulty materials or workmanship. If this device should become defective within the guarantee period, we shall at our discretion repair or replace the faulty unit.

This guarantee only applies to normal conditions of use and service and does not include damage resulting from accident, neglect, misuse, unauthorised dismantling, or contamination howsoever caused. This guarantee excludes incidental and consequential damage.

This guarantee does not apply to any product that has been modified in any way by a third party or has been fitted with a third party element.

Do not interfere with the gateway or attempt to tamper with it. This will invalidate the guarantee but more importantly may expose the user to shock or fire hazards.

This guarantee is in addition to your statutory rights as a consumer.

Hereby, Ei Electronics declares that this Ei1000G Gateway is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The Declaration of Conformity may be consulted at www.eielectronics.com/compliance

Disposal Icon The crossed out wheelie bin symbol that is on your product indicates that this product should not be disposed of via the normal household waste stream. Proper disposal will prevent possible harm to the environment or to human health. When disposing of this product please separate it from other waste streams to ensure that it can be recycled in an environmentally sound manner. For more details on collection and proper disposal, please contact your local government office or the retailer where you purchased this product.

Hereby, Ei Electronics declares that this Ei1000G Gateway is in compliance with the essential requirements of the Radio Equipment Regulations 2017. The Declaration of Conformity may be consulted at www.eielectronics.com/compliance