dyson SV15 V11 Absolute Pro Vacuum Cleaner User Manual

User manual

Assembling your machine

Quick start

Setting up your language
Before using your machine, you will need to set up your preferred language option.
You can continue to use your machine without setting up the language but you will be prompted each time you release the trigger.
To set up your language, tap the selection button to activate the screen.
Tap the Selection button to scroll through the language list to your preferred language. Press and hold the button until the countdown ends.
A green tick will appear on the screen to show your language selection is complete.
To cancel your selection, release the button during the countdown.
You can access a full list of available languages by selecting ‘More+’ from the language list.

Fully charge before first use
It is important to fully charge your machine before using it for the first time and after every use.

Power modes
Your machine has three power modes for different tasks. Change cleaning modes quickly using a single button.

Maximum run time, for longer cleans.

The optimum balance to clean all floors.
Attach your High torque cleaner head to activate the Auto mode, which automatically adapts power between carpets and hard floors.

Intensive cleaning for ground-in dirt.

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Requires Apple IOS 11 or later, or Android OS 5.0.
Requiere Apple IOS 11 o posterior, o Android OS 5.0.

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Activating your warranty
We don’t stop caring about our machines once they’re yours.
After activating your free 2-year warranty, your Dyson cord-free vacuum will be covered for parts and labor (excluding filters) for 2 years from the date of purchase, subject to the terms of the warranty.
Even after your warranty has ended, we’ll still be on hand to help.
Your serial number can be found on your rating plate which is on the base of your machine.

Note your serial number for future reference.

This illustration is for example purposes only.

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Dyson Customer Care
If you have a question about your Dyson cord-free machine, call the Dyson Helpline with your serial number and details of where and when you bought the machine, or contact us through the Dyson website.

IMPORTANT SAFETY INSTRUCTIONS

BEFORE USING THIS MACHINE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS MANUAL AND ON THE MACHINE
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
These warnings apply to the appliance, and also where applicable, to all tools, accessories, battery packs, chargers, or mains adaptors.
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:

1. This Dyson machine is not intended for use by persons (including children) with reduced physical, sensory or reasoning capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the machine by a person responsible for their safety.

2. Do not allow it to be used as a toy. Close attention is necessary when used by or near children.
   Children should be supervised to ensure that they do does not play with the machine.

3. Use only as described in the Dyson User manual.
   Do not carry out any maintenance other than that shown in the manual, or advised by the Dyson Helpline.

4. Suitable for dry locations ONLY. Do not use outdoors or on wet surfaces.

5. Do not handle any part of the charger or machine with wet hands.

6. Do not use a damaged charger or cord.

7. If the machine is not working as it should, if it has received a sharp blow, if it has been dropped, damaged, left outdoors, or dropped into water, do not use it and contact the Dyson Helpline.

8. Contact the Dyson Helpline when a service or repair is required. Do not disassemble the machine as incorrect reassembly may result in an electric shock or fire.

9. Do not stretch the cord or place the cord under strain. Keep the cord away from heated surfaces.
   Do not close a door on the cord, or pull the cord around sharp edges or corners. Arrange the cord away from traffic areas and where it will not be stepped on or tripped over. Do not run the machine over the cable.

10. Do not use to pick up water.

11. Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they or their vapors may be present.

12. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

13. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
    Do not point the hose, wand, or tools at your eyes or ears or put them in your mouth.

14. Do not put any objects into openings. Do not use with any openings blocked; keep free of dust, lint, hair, and anything that may reduce airflow.

15. Use only Dyson recommended accessories and replacement parts.

16. Do not use without the clear bin and filter(s) in place.

17. Unplug the charger when not in use for extended periods of time.

18. Use extra care when cleaning on stairs.

19. To prevent unintentional starting, keep your hands and fingers away from the trigger when changing tools. Carrying the machine with your finger on the trigger may risk starting the machine and invite accidents.

20. Do not install, charge or use this machine outdoors, in a bathroom, or within 10 feet (3 meters) of a pool. Do not use on wet surfaces and do not expose to moisture, rain, or snow.

21. Use only the Dyson charger Part Number 217160 or 270576 for charging this Dyson machine. It may create a risk of fire if a different charger is used for charging.

22. Use only the Dyson Battery Part Number 355983 for this Dyson machine. Other types of batteries may explode, resulting in fire and causing injury to persons and damage.

23. Disconnect the battery pack from the machine before cleaning, maintaining, or storing the machine for extended periods of time.

24. Do not use a battery or machine that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
    Do not expose the battery or machine to fire or excessive temperatures. Exposure to fire or temperatures above 140°F (60°C) may cause an explosion.

25. When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws, or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.

26. Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.

27. Disconnect the battery pack from the appliance if the appliance is to be stored unused for a long time.

28. The battery pack used in the appliance may present a risk of fire if mistreated. Supply terminals are not to be short-circuited.

29. Battery packs are to be removed from the appliance and safely disposed of in accordance with local ordinances or regulations.

30. The battery is a sealed unit and under normal circumstances poses no safety concerns. In the unlikely event that liquid leaks from the battery, do not touch the liquid as it may cause irritation or burns, and observe the following precautions:
    • Skin contact – can cause irritation. Wash with soap and water.
    • Inhalation – can cause respiratory irritation. Expose to fresh air and seek medical advice.
    • Eye contact – can cause irritation. Immediately flush eyes thoroughly with water for at least 15 minutes. Seek medical attention.
    • Disposal – wear gloves to handle the battery and dispose of immediately, following local ordinances or regulations.

31. Follow all charging instructions and please refer to changing your battery section for how to change the battery. Do not charge the battery pack or the machine outside of the temperature range specified in the instructions. Charging improperly or at a temperature outside of the specified range may damage the battery and increase the risk of fire. To ensure maximum battery life, Dyson recommends the following:
    • When not in use the machine should be stored at room temperature. Recommended range: 64°F (18°C) to 82°F (28°C).
    • The ambient temperature range for operation and charging should be 50°F (10°C) to 86°F (30°C).

32. FIRE WARNING – Do not place this machine on or near a cooktop or any other hot surface and do not incinerate this machine even if it is severely damaged. The battery might catch fire or explode.

33. FIRE WARNING – Do not apply any fragrance or scented product to the filter(s) of this machine.
    The chemicals in such products are known to be flammable and can cause the machine to catch fire.

READ AND SAVE THESE INSTRUCTIONS

Do not use near-naked flames.

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Do not store near heat sources.

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Do not pick up water or liquids

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Do not pick up burning objects.

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Do not put hands near the brush bar when the appliance is in use.

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Do not place on or near the cooker.

The screen

Settings menu
Control the settings on your machine using the Selection button.
To enter the settings menu, press and hold the button until the menu screen appears. Tap to scroll through the options available.

Changing language

Follow the steps in the language setup to change your language.

Change alert setting

Tap to scroll through the settings menu. Select the Alert menu option.
Scroll to select on or off. Hold the Selection button until the countdown ends and a tick appears on the screen.
To cancel your selection, release the button during the countdown.

Exit settings menu

To exit the settings menu, tap to scroll through the settings menu. Select ‘Exit menu’.

Low run time

Your machine will pulse three times and a low run time icon will appear on the screen to alert you that your battery needs to be charged.
When your battery is empty, a final warning icon will appear on the screen.

Battery health

To get the best performance and life from your battery, use Eco or Auto/Med mode.

Alerts

Alerts will appear on the screen when your machine needs your attention.
A filter icon will alert you when the filter isn’t fitted correctly or needs cleaning.
A blockage icon will alert you when a blockage needs removing from your machine.

Charging and storing your machine

It’s important to fully charge your new machine before using it for the first time and after every clean. This is because the battery and monitoring system’s algorithm ‘learns’ over time, and fully charging your machine helps it to more accurately calculate and display the remaining run time.

Connect to the charger either directly or in the docking station.
The blue LEDs on either side of the battery will flash during charging.
When the battery is fully charged, both LEDs will light for 5 seconds.
The battery is charged when the display shows the battery at 100%.

Changing your battery

Where you have additional batteries, we recommend that you alternate the batteries to maintain even performance.

To remove a battery
Hold your hand under the battery to support it.
Press the battery release button and slide the battery off the handle.
Place the battery on charge.
To install a battery
Slide the battery onto the handle until it clicks securely in place.

Emptying the clear bin

Be careful not to pull the power trigger while the clear bin is open for emptying.

Close the clear bin by pushing the bin base upwards until the clear bin and bin base click into place.

Cleaning the filter

Looking for blockages

Close the clear bin by pushing the bin base upwards until the clear bin and bin base click into place.

High torque cleaner head maintenance

Additional information

Please read the ‘Important safety instructions’ in the Dyson User manual before proceeding.

Installing your docking station

• Unpack the docking station, charger, and installation leaflet.
• Choose a suitable location for the docking station and make sure there is no pipework (gas, water, or air), electrical cables, wires, or ductwork directly behind the mounting location.
• Don’t locate the docking station near a heat source such as a cooker, radiator, or in direct sunlight.
• Follow the instructions in the installation leaflet.
• Click the tools into place on the docking station.
• Place the machine into the docking station.
• Plug the charger into the mains electricity supply. Switch on (if necessary) to charge the battery.

It is important to fully charge your machine before using it for the first time and after every use.
The docking station must be mounted in accordance with regulations and applicable codes/ standards (state and local laws may apply).
Dyson recommends the use of protective clothing, eyewear, and materials when installing the docking station.

Using your machine

• Remove the machine from the docking station.
• Check that the underside of the cleaner head or tool is clean and free from foreign objects that may cause damage.

Before vacuuming your flooring, rugs, and carpets, check the manufacturer’s recommended cleaning instructions.
The brush bar on the machine can damage certain carpet types and floors. Some carpets will fuzz if a rotating brush bar is used when vacuuming. If this happens, we recommend vacuuming without the motorized floor tool and consulting with your flooring manufacturer.

Using your High Torque cleaner head
Your High torque cleaner head has a slider control to adjust the suction of the cleaner head.
To select the suction required, move the suction control slider on top of the cleaner head.
Maximum suction for ground-in dust and debris (+)

• For vacuuming durable floor coverings, hard floors, and heavily soiled carpets and rugs. Suction for dust and debris (▲)

• For vacuuming of lightly soiled carpets, rugs, and hard flooring.

• For vacuuming large debris such as peanuts or rice.
  Suction for deep pile carpets and delicate flooring (-)

• For vacuuming deep pile carpets or rugs and any flooring on which you may experience greater resistance.

• For vacuuming of lightly soiled floors, including delicate floorings such as vinyl, parquet, and lino.

Emptying the clear bin

• Empty as soon as the dirt reaches the MAX level – don’t overfill. Using the machine when the dirt is above the MAX line may cause the dirt to reach the filter and more frequent maintenance will be required.
• Be careful not to pull the power trigger while the clear bin is open for emptying.
• Press the red wand release button and pull the wand away from the bin.
• To release the dirt:
  – Hold the machine with the bin in a downwards position.
  – Firmly push the red bin release button.
  – The bin will slide down, cleaning the shroud as it goes.
  – The bin base will then open.
  – The bin base will not open if the red button is not pushed down all the way.

To minimize dust/allergen contact when emptying, encase the clear bin tightly in a dust-proof bag and empty it. Remove the clear bin carefully from the bag. Seal the bag tightly and dispose of.

Cleaning your clear bin
If it is necessary to clean your clear bin, empty the bin as shown in the ‘Emptying your clear bin’ section.

• Press the red button located on the bin runner to release the bin and slide the bin off the runner.
• Clean the clear bin with a damp cloth only.
• Make sure that the clear bin and seals are completely dry before replacing.
  To refit the clear bin:
  – Insert the spine onto the bin runner.
  – Close the clear bin by pushing the bin base upwards until the clear bin and bin base click into place.

The clear bin isn’t dishwasher safe and the use of detergents, polishes, or air fresheners to clean the clear bin isn’t recommended as this may damage your machine.

Filter and blockage indicators
The display of your machine will alert you when simple maintenance steps are needed.

• The filter indicator will show when the filter unit is not fitted correctly. Follow the instructions on how to refit the filter unit in the ‘Washing the filter unit’ section.
• The filter indicator will show when the filter unit needs washing. Follow the instructions on how to wash the filter unit in the ‘Washing the filter unit’ section.
• The blockage indicator will show if there is a blockage. Follow the instructions on how to clear blockages in the ‘Looking for blockages’ section.

Washing the filter unit
Wash the filter unit at least once every month, or whenever the filter maintenance indicator lights.
The LCD display will alert you when the filter unit needs washing. We recommend that you wash your filter at least once a month or when your machine alerts you.

• Remove the filter unit by twisting it counterclockwise. Gently pull away from the machine.
• Gently tap the filter unit to remove any excess dust and debris before washing it.
• Wash the filter unit in cold water only: do not use detergent, or wash it in a dishwasher or washing machine.
• Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper.
• Continue washing until the water runs clear.
• Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt.
• Continue washing until the water runs clear.
• Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently.
• Repeat washing the elements and outside of the filter unit until the water runs clear.
• Gently shake the filter unit to remove any excess water and leave it to drain with the foam element end facing up.
• Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours.
• Check that the filter unit is completely dry.
• To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.
Don’t put any part of your machine in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

The high torque cleaner head
The brush bar of a motorized cleaner head is not washable.

Quick-release mini motorhead tool
The brush bar of a motorized cleaner head is not washable.

Looking for blockages

• This machine is fitted with an automatic cut-out.
• If any part becomes blocked, the machine may automatically cut out.
• The motor will pulse and the LED will indicate that there is a blockage.
• Leave to cool down before looking for blockages.
• Be careful not to pull the power trigger while looking for blockages.
• Make sure any blockages are clear and all parts are refitted before using your machine.
• Beware of sharp objects when looking for blockages.
• Clearing blockages is not covered by your warranty.
• To check for blockages in the main body of your machine, remove the clear bin following the instructions in the ‘Cleaning the clear bin’ section and remove any blockage.
• If you can’t clear an obstruction from the cleaner head, you may need to remove the brush bar. Use a coin to unlock the fastener, slide the brush bar out of the cleaner head and remove the obstruction. Replace the brush bar and securely tighten the fastener. Make sure it is fixed firmly before using your machine.
• Your machine has carbon fiber brushes. Take care if coming into contact with them, as they may cause minor skin irritation. Wash your hands after handling the brushes.

Charging and storage

• This machine will switch off if the battery temperature is below 50°F (10°C). This is designed to protect the motor and battery. Do not charge the machine and then move it to an area with a temperature below 50°F (10°C) for storage purposes.
• To help prolong battery life, avoid recharging immediately after a full discharge. Allow cooling for a few minutes.
• Avoid using the machine with the battery flush to a surface. This will help it run cooler and prolong battery run time and life.

Battery safety instructions

• If the battery needs replacing, please contact the Dyson Helpline.
• Only use the charger, Part Number 217160 or 270576, to charge this machine.

Caution
The battery used in this device may present a risk of fire or chemical burn if mistreated. Do not short contacts, heat above 140°F (60°C), or incinerate. Keep away from children. Do not disassemble and do not dispose of in fire.

Disposal information

• Dyson products are made from high-grade recyclable materials. Recycle where possible.
• The battery should be removed from the machine before disposal.
• Dispose of or recycle the battery in accordance with local ordinances or regulations.
• Dispose of the exhausted filter unit in accordance with local ordinances or regulations.

Dyson customer care
Thank you for choosing to buy a Dyson machine.
Your Dyson machine will be covered for parts and labor (excluding filters) for 2¸years from the date of purchase, subject to the terms of the warranty. If you have any questions regarding your Dyson machine, visit www.dyson.com/support for online help, general tips, and useful information about Dyson.
Alternatively, you can call the Dyson Helpline with your serial number and details of where and when you bought the machine.
If your Dyson machine needs a repair, call the Dyson Helpline so we can discuss the available options. If your Dyson machine is under warranty, and it is a covered repair, it will be repaired at no cost.
Any maintenance other than that shown in the manual or advised by the Dyson Helpline, particularly the replacement of non-user-serviceable parts, should be performed by an authorized Dyson service representative.

Please register as a Dyson machine owner
To help us ensure that you receive prompt and efficient service, please register as a Dyson machine owner. There are three ways to do this:

• Online at www.dyson.com

• Telephone the Dyson Helpline on 888-397-6622 option 2.

• Complete the enclosed form and mail it to us.
  This will confirm ownership of your Dyson machine in the event of an insurance loss, and enable us to contact you if necessary.

• Failure to register will not diminish your warranty rights.

Limited 2-year warranty
Terms and conditions of the Dyson 2-year limited warranty

What is covered
Your Dyson machine is warranted against original defects in materials and workmanship for a period of 2 years from the date of purchase when used in accordance with the Dyson User manual. Please retain your proof of purchase. If you do not have your proof of purchase, your warranty will start 90 days after the date of manufacture, according to Dyson’s records. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your machine is in proper operating condition during the warranty period. The replacement of any part of your machine under warranty will not extend the period of warranty; however, your warranty will be extended for any time your machine is being repaired or retained for work being performed under the warranty. Any parts which are returned to Dyson will become the property of Dyson. Please call the Dyson Helpline on 888-397-6622 option 2 for more information.
For refurbished machines, the length of the warranty may differ, please see the warranty letter included with the machine for warranty terms.
This limited warranty is subject to the following terms:

What is not covered
Dyson shall not be liable for costs, damages, or repairs incurred as a result of, due to, or from:

• Purchases of machines from unauthorized dealers.
• Careless operation or handling, misuse, abuse, and/or lack of maintenance or use not in accordance with the Dyson User manual.
• Use of parts not in accordance with the Dyson User manual.
• Use of parts and accessories other than those produced or recommended by Dyson.
• External sources such as weather, electrical outages, or power surges.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your machine or washing of the filter(s).
• Normal wear and tear, including normal wearing parts, such as the clear bin, filter, brush bar, and power cord (or where external damage or abuse is diagnosed), carpet or floor damage due to use not in accordance with the Dyson User manual or failure to turn the brush bar off when necessary.
• Reduction in battery discharge time due to battery age or use (where applicable).
• Damage as a result of use is not in accordance with the rating plate.
• Use of this machine on rubble, ash, plaster, drywall, liquids, or wet surfaces.
• Additionally, this limited warranty does not apply to any machine that has had the serial number altered or removed.

Warranty limitations and exclusions

• To the fullest extent permitted by applicable law, any implied warranties relating to your machine including but not limited to the warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty.
• To the fullest extent permitted by applicable law, your remedy for breach of this warranty is limited to the warranty service described below. Dyson will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your machine.
• This limited warranty gives you specific legal rights. You may also have other rights which vary by State.
• This limited warranty is not transferable.
• The limitations or exclusions of liability stated herein apply in the state of New Jersey, to the fullest extent permitted by applicable law.

Warranty service

• Please fill out and return the Warranty Form, or register online at www.dyson.com

• Before a service can take place, the terms of the warranty require that you contact the
  Dyson Helpline with your model name/number, serial number, date, and place of purchase.

• Please keep your purchase receipt in a safe place to ensure that you have this information.

• All work will be coordinated by Dyson or its authorized agents.

• Any replaced defective parts will become the property of Dyson.

• Service under this warranty will not extend the period of this warranty; however, your warranty will be extended for any time your machine is being repaired or retained for work being performed under the warranty.

• The limitations or exclusions of liability stated herein apply in the state of New Jersey, to the fullest extent permitted by applicable law.

If your machine is not functioning properly, please call the Dyson Helpline on 888-397-6622 option 2. Most issues can be rectified over the telephone by our trained Helpline staff.

Important data protection information
When registering your Dyson machine:

• You will need to provide us with basic contact information to register your machine and enable us to support your warranty. Failure to register will not diminish your warranty rights.
• When you register, you will have the opportunity to choose whether you would like to receive communications from us. If you are opt-in to communications from Dyson, we will send you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you share with us as defined by our privacy policies which are available on our website at privacy.dyson.com.

Conformity information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Machine information
Please note: small details may vary from those shown.

Dyson customer care
If you have a question about your Dyson machine, contact us via the Dyson website or call the Dyson Helpline with your serial number and details of where and when you bought the machine.

Phone
Dyson Helpline: 888-397-6622 option 2 (Mon-Fri 8am to 6pm CST)

Warranty form

Please take a few moments to answer our questions. They will help us develop new products for the future.

1. Why did you decide to buy a Dyson machine?
   Cleaning performance
   Advanced Technology/Features
   Style/Design
   Warranty
   Recommendation
   Promotion
   Asthma and allergy certification
   Advanced whole-machine filtration

2. Do you own pets?
   Cat/Dog Other None

3. Would you like to hear about future asthma and allergy-related initiatives or product development at Dyson?
   Yes  No

3 easy ways to register your 2-year limited warranty

Register online
Visit our website to register your full parts and labor warranty online at www.dyson.com/register.

Phone
Dyson Helpline: 888-397-6622 option 2 (Mon-Fri 8am to 6pm CST)

Register by mail
Complete and return the form to
Dyson in the envelope supplied.

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