EZVIZ CSC3W1H2 Smart Home Camera User Guide

Smart Home Camera
User Guide

COPYRIGHT © Hangzhou EZVIZ Software Co., Ltd. ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as “EZVIZ”). This user manual (hereinafter referred to as “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated, EZVIZ does not make any warranties, guarantees, or representations, express or implied, regarding the Manual.

About this Manual
The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only.  The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the ™ website (http://www.ezvizlife.com).

Revision Record
New release – January, 2021

Trademarks Acknowledgement
™, and other EZVIZ’s trademarks and logos are the properties of EZVIZ in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners.

Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE, AND FIRMWARE, IS  PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT  LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY.  IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL,  INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR  LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE  POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ’S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE  ORIGINAL PURCHASE PRICE OF THE PRODUCT.

EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS THE RESULT OF PRODUCT INTERRUPTION OR  SERVICE TERMINATION CAUSED BY: A) IMPROPER INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF NATIONAL OR PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING WITHOUT LIMITATION, USING ANY  THIRD PARTY’S PRODUCTS, SOFTWARE, APPLICATIONS, AND AMONG OTHERS.

REGARDING THE PRODUCT WITH INTERNET ACCESS, THE USE OF THE PRODUCT SHALL BE WHOLLY AT YOUR OWN RISK. EZVIZ SHALL NOT  TAKE ANY RESPONSIBILITY FOR ABNORMAL OPERATION, PRIVACY LEAKAGE, OR OTHER DAMAGES RESULTING FROM CYBER ATTACKS, HACKER ATTACKS, VIRUS INSPECTIONS, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT  IF REQUIRED. SURVEILLANCE LAWS AND DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR  JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL NOT  BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER PREVAILS.

Overview

Package Contents

The power adapter’s appearance is subject to the one you have bought.

Basics

RESET
Button| When the camera is working, press and hold for about 4s until the LED indicator is solid red, and all parameters will be restored to default settings.
LED
Indicator| Solid Red: Camera starting up.
Slow-flashing Red: Network exception.
Fast-flashing Red: Camera exception (e.g. Micro SD card error).
| Solid Blue: App visiting camera.
Slow-flashing Blue: Camera running properly.
Fast-flashing Blue: Camera-ready for Wi-Fi connection.

Get the EZVIZ App

1. Connect your mobile phone to Wi-Fi (suggested).
2. Download and install the EZVIZ app by searching for “EZVIZ” in the App Store or Google Play
3. Launch the app and register an EZVIZ user account.

EZVIZ App

|

If you have already used the app, please make sure that it is the latest version. To find out if an update is available, go to the app store and search for “EZVIZ”.

Connect to the Internet

•Wired Connection: Connect the camera to a router. Refer to Option A.
•Wireless Connection: Connect the camera to Wi-Fi. Refer to Option B.

Option A: Wired Connection

1.  Connect the power adapter cable to the camera’s power port.

2. Plug the power adapter into an electrical outlet.
   • Use a power adapter and power cable come with the camera in the box.
   • The LED turning fast-flashing blue indicates that the camera is powered on and ready for network configuration.

3. Connect the camera to the LAN port of your router with the Ethernet cable (purchase separately).
   The LED turning slow-flashing blue indicates that the camera is connected to the Internet
   

4. Add your camera to EZVIZ.
   •Log in to your account using the EZVIZ app.
   •On the Home screen, tap “+” on the upper-right corner to go to the Scan QR Code interface.
   •Scan the QR code on the Quick Start Guide cover or on the body of the camera. Scan QR Code• Follow the EZVIZ app wizard to add the camera to the app.

Option B: Wireless Connection

1. Connect the power adapter cable to the camera’s power port.

2. Plug the power adapter into an electrical outlet.
   • Use power adapter and power cable come with the camera in the box.
   • The LED turning fast-flashing blue indicates that the camera is powered on and ready for network configuration.

3. Add camera to EZVIZ.
   • Log in to your account using the EZVIZ app.
   • On the Home screen, tap “+” on the upper-right corner to go to the Scan QR Code interface.
   • Scan the QR code on the Quick Start Guide cover or on the body of the camera.
   • Follow the EZVIZ app wizard to add the camera to EZVIZ.
   • Please choose to connect your camera to the Wi-Fi to which your mobile phone has connected.
   • The band of the Wi-Fi must be 2.4 GHz.
   Press and hold the reset button for about 4s to restart the camera and restore all parameters to default in any of the following cases:
   • The camera fails to connect to your Wi-Fi network.
   • You want to connect the camera to another Wi-Fi network.

Installation

Micro SD Card Installation (Optional)

1. Remove the cover on the camera.

2. Insert the micro SD card (sold separately) into the card slot.

3. Place the cover back on.
   After installing the micro SD card, you should initialize the card in the EZVIZ app before using it.

4. . In the EZVIZ app, tap the Storage Status in the Device Settings interface to check the SD card status.

5. If the memory card status displays as Uninitialized, tap to initialize it.
   The status will then change to Normal and then videos can be stored.

Installation Location

• Choose a location with a clear, unblocked field of view and with a good wireless signal.
• Make sure the wall is strong enough to withstand three times the weight of the camera.
• Camera cannot be installed with the lens facing direct sunlight.

Installation Procedure

1. Remove the protective film from the lens.

2. Stick the drilling template onto a clean and flat surface.

3. (For cement wall only) Drill screw holes according to the template, and insert anchors.

4. Use screws to fix the camera on the installation surface
   

5. Loosen the adjusting screw.

6. Rotate the upper part of the camera to get an appropriate detection angle.

7. Tighten the adjusting screw again.

Operations on the EZVIZ App

The app interface may be different due to version update, and the interface of the app you installed on your phone shall prevail.

Live View

When you launch the EZVIZ app, the device page displays as shown below.
You can watch a live feed, take snapshots, record videos, or choose video definition as needed.

Swipe left and right across the screen to see more icons.

Settings

videos or recorded videos
Status Light| If enabled, the LED indicator on the camera will be on; otherwise the LED indicator will not be on.
Alarm Notification| If disabled, notifications will not be pushed to your app once targets are detected.
Time Zone| You can select a time zone as needed here.
Date Format| You can select the date format as needed here.
Wi-Fi| Make your device offline first, and then you can connect your device to a new network.
Storage Status| You can see micro SD card capacity, used space, and free space here.
Device Version| You can see the device version here.
Image Encryption| If enabled, images captured by the camera can only be available after you enter a password.
Change Encryption Password| You can change the encryption password here.
Flip Image| Tap to flip the video.
Offline Notification| If enabled, notifications will be pushed to your app once the camera is offline.
User Guide| You can read the user guide of the camera here.
About| You can mark where the device is installed, and get the product category, device model, serial number, and device QR code here.
Restart| Tap to restart the camera.
Delete Device| Tap to delete the camera from the EZVIZ cloud.

Video History

Speak

This function allows the camera to receive and transmit audio.
Tap the Speak button on the device page, then you can talk to people that are in front of the camera.

Intelligent Human Detection

Go to Settings – Intelligent Human Detection and enable it. Then EZVIZ will send you notifications when a human is detected.
To let the camera respond differently in different situations, you can customize the detection notification by changing the value of detection sensitivity. The higher sensitivity is, the easier people farther to the camera can be detected.

Active Defense

With intelligent human detection enabled, alarms will automatically be triggered and videos will be recorded once human or animal is detected.
alarm stops until no motion is detected.
In addition, you can also tap the Active Defense button on the device page to trigger an alarm. The camera will sound an alarm and the spotlight will flash quickly to deter intruders, which can last up to one minute.

FAQ

Q: If the camera is offline on the App, will the video recording continue?
A: If the camera is powered on but disconnected from the Internet, then local recording will continue but cloud recording will stop. If the camera is powered off, both video recordings will stop.
Q: Why the alarm is triggered when nobody is in the image?
A: Configure a lower value for the detection sensitivity. Please notice that vehicles and animals are also alarm triggering sources.
Q: How to use the MicroSD card for local storage?
A: 1. Make sure that there is a micro SD card inserted and that the camera is added to your EZVIZ account. Open the EZVIZ app and enter the “Device Details” interface, if the “Initialize Storage Card” button appears, you need to initialize the micro SD card first.
2. The micro SD card recording for the motion detection is enabled by
default.
Q: The mobile phone cannot receive alarm prompts when the camera is online.
A: 1. Make sure that the EZVIZ app is running on your mobile phone and that the Motion Detection Notification is enabled.
2. For the Android system, make sure the app is running in the background; and for iOS, enable the message push function in “Settings > Notification”.
3. If still no alarm prompts, press and hold the RESET button for about 4 seconds to restore the camera settings.
Q: Live view or playback failed.
A: Make sure that your network is well connected. Watching live videos needs good bandwidth. You can refresh the video, or change a network and try again.

EZVIZ Connect

Use Amazon Alexa

These instructions will enable you to control your EZVIZ devices with
Amazon Alexa. If you run into any difficulties during the process, please refer to Troubleshooting.

Before you start, make sure that:

1. EZVIZ devices are connected to the EZVIZ app.
2. In the EZVIZ app, turn off the “Image Encryption” in the Device Settings page.
3. You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new EchoShow, Fire TV (all generations), Fire TV stick (second-generation only), or Fire TV Edition smart TVs).
4. The Amazon Alexa app is already installed on your smart device, and you have created an account.

To Control EZVIZ devices with Amazon Alexa:

1. Open the Alexa app and select “Skills and Games” from the menu.
2. On the Skills and Games screen, search for “EZVIZ”, and you will find “EZVIZ” skills.
3. Select your EZVIZ device’s skill, then tap ENABLE TO USE.
4. Enter your EZVIZ username and password, and tap Sign in.
5. Tap the Authorize button to authorize Alexa to access your EZVIZ account, so that Alexa can control your EZVIZ devices.
6. You will see “EZVIZ has been successfully linked”, then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ devices.
7. Go back to the Alexa app menu and select “Devices”, and under devices, you will see all your EZVIZ devices.

Voice Command
Discover a new smart device via the “Smart Home” menu in the Alexa app or the Alexa Voice Control function.
Once the device is found, you can control it with your voice. Speak simple commands to Alexa.

Your device’s name for example: “show xxxx camera,” can be changed in the EZVIZ app. Each time you change the name of the device, you will need to discover the device again to update the name.
Troubleshooting
What should I do if Alexa fails to discover my device?
Check if there are any Internet connecting problems.
Try to restart the smart device and re-discover the device on Alexa.
Why the device’s status is “Offline” on Alexa?
Your device might have been disconnected from the network. Restart the smart device and re-discover on Alexa.
Check if your router is connected to the Internet and try again.
****For details about countries where Amazon Alexa is available, see Amazon Alexa’s official website.

Use Google Assistant

With Google Assistant, you can activate your EZVIZ device and watch live by speaking Google Assistant voice commands.
The following devices and apps are required:

1. A functional EZVIZ app.
2. In the EZVIZ app, turn off the “Image Encryption” and turn on the “Audio” in the Device Settings page.
3. A TV with a functional Chromecast connecting to it.
4. The Google Assistant app on your phone.

To get started, follow the steps below:

1. Set up the EZVIZ device and make sure it works properly on the app.

2. Download the Google Home app from the App Store or Google Play Store and log into your Google account.

3. On the Myhome screen, tap “+” on the upper-left corner, and select “Set up
   device” from the menu list to go to the Setup interface.

4. Tap Works with Google, and search for “EZVIZ”, where you will find “EZVIZ” skills.

5. Enter your EZVIZ username and password, and tap Sign in.

6. Tap the Authorize button to authorize Google to access your EZVIZ account, so that Google can control your EZVIZ devices.

7. Tap Return to the app.

8. Follow the above steps to complete the authorization. When synchronization is completed, the EZVIZ service will be listed under your list of services. To see  a list of compatible devices under your EZVIZ account, tap on the EZVIZ service icon.

9. Now try some commands. Use the name of the camera that you created when you set up the system.

Users can manage devices as a single entity or in a group. Adding devices to a room allows users to control a group of devices at the same time using one command.
See the link for more information:
https://support.google.com/googlehome/answer/7029485?co=GENIE.Platform%3DAndroid&hl=en
For additional information about the device, please refer to www.ezviz.eu.

Regulatory Information
This product and – if applicable – the supplied accessories too are marked with “CE” and comply therefore with the applicable harmonized European standards listed under the Radio Equipment Directive 2014/53/EU, the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.

2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see:www.recyclethis.info
****2006/66/EC and its amendment 2013/56/EU (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see:www.recyclethis.info

EC DECLARATION OF CONFORMITY

Hereby, Hangzhou EZVIZ Software Co., Ltd. declares that the radio equipment type [CS-C1C, CS-C1HC, CS-C1T, CS-C2C, CS-CV206, CS-CV310, CS-C3N, CS-C3W, CS- C3WN, CS-C3X, CS-C6N, CS-CV246, CS-CV248, CS-C6CN, CS-C6C, CS-C6W, CS-TY1, CS- TY2, CS-TY3, CS-CV336, CS-DP1, CS-DP1C, CS-DP2C, CS-DB2C, CS-C4W, CS-C4C, CS- CV228, CS-C5W, CS-C5C, CS-C5HC, CS-C5X, CS-C5HX, CS-C8W, CS-C8C, CS-CP1, CS- C3A, CS-BC1, CS-BC1-B1, CS-BC1-B2, CS-BC1-B3, CS-BC1-B4,
CS-BC1C, CS-W2H, CS-X5S-4W, CS-X5S-8W, CS-A1-32W, CS-T9-A, CS-T4-A] is in compliance with Directive 2014/53/EU. The full text of the EC DECLARATION OF CONFORMITY is available at the following web link: http://www.ezvizlife.com /declaration-of-conformity.

Use only power supplies listed in the Table.

CS-Cl C/ CS-Cl HC/ CS-Cl T/ CS-C2C/ CS-CV206/ CS-CV246/CS-C6N/ CS-CECW CS-C6C/ CS-TY1/ CS-TY2/ CS-TY3/ CS-W2D/ CS-Al -32W/ CS-T9-A/ CS-BC1 C/ CS-CPI| Shenzhen Honor E electron:c Co Ltd| ADS-5RE-06 C5050EPCU/EPC(US). ADS-5RH-06 05050EPB(UK). ADS-5R1-1-06 05050EPG(EU). ADS-5R1-1-06 05050EPSA(AU). ADS- 5RH-06 05050EPBR(BR). ADS-5RH-06 05050EPI(IN). ADS-5MA-06A 05050GPK(KR)
Sichuan Jiuzhou Electronic Technology Co.. Ltd| DYS05100CP-U. DYS05100CP-E
CS-CV248/ CS-C6W/ CS-CS WV CS-CV336/ CS-DP1/ CS-DP1C/ CS-DP2C/ CS-C3A/ CS-BC1/ CS-CPI| Shenzhen Honor Electronics Co Ltd| ADS-10LA-06 05010EPCU/EPC(US), ADS- 10RH-06 05010EPB (UK). ADS-10RH-06 05010EPG(EU). ADS-10RH-06 05010EPSA(SA). ADS-10RH-06 05010EPBR(BR). ADS-10RH-06 05010EPI(IN). ADS-12CG-06 05010EPC(JP)
Sichuan Jiuzhou Electronic Technology Co. Ltd| DYS052000)-U. DYS052000CI-E
CS-CV310/ CS-C3W CS-C3W/ CS-C3WN/ CS-C3X/ CS-SDI/ CS-C4VW CS-C4C/ CS-CV228/ CS-C8W/ CS-C8C/ CS-W2H/ CS-W3C-WD1200G/ CS-T8-13| Shenzhen Honor Electronics Co Ltd| ADS-12FG-12N 12012EPCU(US). ADS-12FG-12N 12012EPB(UK), ADS-12FG-12N 12012EPG(EU). ADS-12FB-12 12012EPSA(AU). ADS-12FG-12N 12012EPBR(BR). ADS-12FG- 12N 12012EPI(IN)
CS-X5S-4W/ CS-X5S-8W/ CS-X55-161-1| Moso Power Supply Technology Co. Ltd| MSA- C15001C12.0-18P-GB(UK). MSA-Cl 5001C12.0-18P-DE. MSA-Cl 5001C12.0-18P-AU(AU). MSA-Cl 5001C120-18P-BR(BR). ADS-25FSG-12 12018GPI(IN)

Important Safety Information

Note: Please read the manual before using the device.

This symbol on the device indicates that the safety compatibility manual and/or installation manual must be read, which contains information related to the safe operation of the device.
Caution: Be sure to read these instructions before operating the equipment.

This symbol on the device indicates that the surface or component is overheating. If you touch this surface, you may cause personal injury.
Warning: To reduce the risk of personal injury due to overheating of the components, wait until the surface cools down before touching it.

Warning: The separate earthing terminal must be permanently connected to the earth.
Warning: For SELV DC input: the DC power source shall comply with the Safety Extra-Low Voltage (SELV) requirements of IEC 60950-1.

Caution: Do not block ventilation openings while the system is on, and keep at least 2 cm distance from ventilation openings and walls or other things which may block the openings.
Warning: Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery that can result in an explosion.
Warning: Leaving a battery in an extremely high temperature surrounding environment can result in an explosion or the leakage of flammable liquid or gas.
Warning: A battery subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas.
Warning: Dispose of used batteries according to the instructions.
Warning: Replace only with the same or equivalent type recommended by the manufacturer.
Caution: THE PRODUCT IS BUILT IN A REPLACEABLE BATTERY.
Warning: Do not ingest battery, Chemical Burn Hazard.
Caution: This product contains a coin/button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
Caution: Keep new and used batteries away from children.
Caution: If the battery compartment does not close securely, stop using the product and keep it away from children.
Caution : If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.
Caution: Risk of fire or explosion if the battery is replaced by an incorrect type.

FCC Information
Please take attention that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1.  this device may not cause interference, and
2. this device must accept any interference, including interference that may cause undesired operation of the device.
   Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.

102026549，D

Documents / Resources

| EZVIZ CSC3W1H2 Smart Home Camera [pdf] User Guide
CSC3W1H2, 2APV2-CSC3W1H2, 2APV2CSC3W1H2, CSC3W1H2 Smart Home Camera, Smart Home Camera
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