assurance SV55216 Smart Phone User Guide
- June 6, 2024
- assurance
Table of Contents
assurance SV55216 Smart Phone User Guide
assurance SV55216 Smart Phone User Guide
WELCOME TO ASSURANCE WIRELESS
Your Quick Start Guide featuring:
- Howto ActivateYourService
- Phone Basics
- Additional Services
Your Phone Layout
Coverage not available everywhere.
Visit
coverage.assurancewireless.com/map.html
for details.
Note: Phone models may vary, resulting in the slightly different
placement of buttons. The Get Your Phone Ready and Activate Your Service
instructions are for customers who received their phone in the mail. If your
phone is already activated, you may skip these steps.
Get your Phone Ready
Battery
This device has a Non-removable battery.
- Do not attempt to remove the battery or try to disassemble the smartphone as this could result in personal injury, safety hazard, damage the battery or the device.
- Trying to remove the battery will void the warranty.
Note: Never expose the battery to temperatures higher than 140˚F.
Charging your device
- Plug the wall charger into an electrical outlet.
- Plug the USB Type-C© connector into your phone’s wall charger or accessory jack.
Note: Before using your device, please fully charge it for three hours.
Never leave the device charging for more than 5 hours as this will shorten the
life expectancy of your battery.
If you forget your PIN number, Don’t worry, you can always recover it.
- Dial 611 from your new phone, listen for your mobile number, and write it down.
- Call 1-855-336-8346 and follow the recorded directions to get your PIN. You will need your new phone number, the last 4 digits of your Social Security number, and your date of birth. Write down your new PIN and keep it in a safe place.
Activate Your Service
Before using your phone, you must activate your service. Wi-Fi will not be
available until you activate your service.
-
Press and hold the Power Button to turn your phone on.
• Allow hands-free activation to connect the phone to our network and then allow the phone to check for any updates. Activation may take 5-10 minutes.
• The phone may power off. -
After the phone turns back on, the device may ask you to complete a few setup screens to customize your phone. You may need to skip the setup screens and complete step 3 first.
-
Follow the on-screen activation instructions or dial 611 and follow the recorded instructions. Note: If this is a replacement phone or upgrade, you can skip these steps and go to Activate an Upgrade or Replacement Phone for instructions on these steps and go to Activate an Upgrade or Replacement Phone for instructions on how to swap your service to the new handset.
-
If you’re prompted to enter a PIN, more information can be found at the top of your Approval Letter.
Complete your Setup Screens
-
Once your service has been activated, Press the Home
-
Follow the prompts to complete the setup screens.
Activate Replacement Phone
If you lose your phone, or if it is stolen, let us know right away, and we’ll
suspend service. We can help you get a replacement phone. We usually can have
it to you in just a few days.
Follow these directions to swap your service and begin using your new phone:
To Activate This Phone:
Activate your phone by going to My Account.
Go to Assurancewireless.com and log in to My Account. If you see Activate
Now/Activate Phone, click it, and follow the onscreen instructions. If not, go
to Swap/Update Phone, click on it, and follow the onscreen instructions. If
you are unable to log in, and/ or unable to activate your phone online, call
Customer Care at 1-888-321-5880.
If Your Phone Was Lost Or Stolen:
This replacement phone must be activated within 45 days from the time you
reported your phone missing.
If Your Phone Stops Working While Under Warranty:
You must return your old phone within 7 days of the date this replacement
phone was shipped. If you don’t, your Assurance Wireless service will be
suspended after 45 days. Use the postage-paid envelope provided to mail it
back free of charge.
We will transfer your phone number and account balance to this phone. Your
phone should work after activating the device and allowing it to cycle through
all updates. If you have any technical difficulties, you may also activate
your phone by calling 1-888-321-5880
from a different phone.
Your Home Screen
- Press the Home button to return to the main home screen from any other screen
- To view extended screens, swipe the screen left or right.
- To view notifications, drag the status bar down. Press a notification to open it.
- If an app is on your home screen, just press it to open it.
- If an app is not available from your home screen, press Apps and press the app icon.
Your Phone Layout
Phone calls
- Press the Home button > Phone to open the phone app.
- Press to display the phone keypad.
- Enter the number you want to call and then press .
Voicemail
- Press the Home button > Phone to open the Phone app.
- Touch and hold the 1Key.
- Follow the voice prompts to create your password and record your name and greeting.
Contacts
Press the Home button. > > Contact to manage your contacts.
Text messaging
Press the Home button > Messaging to access your messages.
Settings
Press the Home button > > Settings to configure features and settings.
Note: Icons may vary according to phone model.
Popular Applications
Email
- Press the Home button > > Gmail.
- Follow the prompts to enter your account information.
Internet Browser
Press the Home button > > Chrome to access websites on the go.
Camera
Press the Home button > > Camera to take pictures and record videos.
Mobile Hotspot
Press the Home button > > Settings > Mobile hotspot to enable your phone’s
hotspot feature.
Find your phone number
- Press the Home button > > Settings .
- Press About Phone > Status.
- Scroll down to find “My Phone number.”
Note: Icons may vary according to phone model.
Additional Services
Take advantage of these services by topping up your account:
- Purchase additional Voice minutes and Monthly Data Packs
- 411 service at $1.75 per call + standard airtime charges
- International calling at great rates to over 200 destinations
- Ringtones, games, graphics
- And so much more
How to Purchase Additional Services
How to Purchase Additional Services
To pay for additional services you will need to top up your account using a
credit or debit card. You can also visit a local Family Dollar, Dollar
General, or Speedway to purchase a Top-Up PIN. Once you’ve topped up your
account, you can purchase additional services by logging into My Account from
your phone or assurancewireless.com.
Need Some Help?
Visit assurancewireless.com and log in to your
account. There you can find answers to FAQs, check your account, change your
settings, top up your account, and much more. You can also call
1-888-321-5880 during regular business
hours to speak to a Customer Care Representative. Follow us on Facebook and
Twitter for the latest information on Lifeline service from Assurance Wireless
plus videos on how to use your phone.
Keep Your ServiceActive
As Long As You RemainEligible
- You MUST make a call, send a text or go online from your Assurance Wireless phone at least once every 30 days or you will lose your FREE Lifeline service and have to reapply. Sorry, going online using Wi-Fi doesn’t count as an activity.
- Once a year you must certify that you still qualify for federal Lifeline Assistance. It only takes a few minutes, and we will let you know when it’s time for you to certify.
You may qualify if you are on certain public assistance programs, like
Medicaid or Supplemental Nutrition Assistance Program (SNAP). You can also
qualify based on your Assurance Wireless is a federal Lifeline Assistance
program. Lifeline is a government assistance program supported by the federal
Universal Service Fund. Enrollment is available to individuals who household
income. You must provide proof of program participation or proof of income.
The Lifeline Assistance program is available for only one wireless or wireline
account per household and is nontransferable. By activating your device and
service, you agree to the Assurance Wireless General Terms and Conditions. See
terms (including arbitration provision) at
assurancewireless.com.
©2021 Assurance Wireless USA, L.P. All rights reserved.
WARNING: Cancer and Reproductive Harm –
www.p65warnings.ca.gov
FAQS
Who makes the Schok volt SV55 phones?
Boost Mobile QualityOne Schok Volt SV55, 16GB, Black – Prepaid Smartphone – Walmart.com.
Can I buy a new phone for Assurance Wireless?
Your free Assurance Wireless phone comes with a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a similar replacement phone. The replacement model may not be the exact model of the original device.
Does Assurance Wireless have 5G phones?
You’ll also have access to T-Mobile’s 5G network, leading the country in coverage. It’s important to note that you will need a 5G-compatible phone. Currently, Assurance does not provide a free 5G phone. However, if you already own a 5G smartphone, you can bring it to Assurance Wireless and access 5G
Does Assurance Wireless have an app?
Open the app on your phone or download it for free from the Google Play store. Online Plus is a partner of Assurance Wireless. Using the app when not on Wi-Fi will count against your monthly free data.
What are Jitterbug phones?
The Jitterbug is a simple flip phone designed to help older adults stay in touch with their loved ones. Its big buttons, simplified menu, and powerful speaker… makes it easy to see, hear, and use. Browse the top-ranked list of Jitterbug phones below along with associated reviews and opinions.
What is the best free government phone?
Safelink Wireless and Assurance Wireless are two of the largest best free cell phone providers which are available in many states in comparison to other phone providers. Find out which of these companies provides the best free government cell phones in your vicinity and if they meet your requirements.
Who has the best free government cell phone?
StandUp Wireless has been providing low-income customers with free or discounted communications services for over 35 years. Under the StandUp Wireless program, you receive a free SIM card with at least 1,000 minutes, 4.5GB of free data, and unlimited texting every month.
What kind of phone does the government give for free?
Lifeline is a government assistance program. The Assurance Wireless offer provides eligible low-income customers free monthly data, unlimited texting, and free monthly minutes. Plus a free phone.
How good is Assurance Wireless?
Assurance Wireless has a consumer rating of 1.44 stars from 482 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Assurance Wireless most frequently mention customer service, new phone and text messages problems.
Can you use an unlocked phone with Assurance Wireless?
An “unlocked” device is no longer locked to Assurance Wireless services and the user may attempt to activate it on another carrier’s network.
Can you use Wi-Fi with Assurance Wireless?****
Assurance Wireless offers mobile Broadband Internet Access Services for smartphones and feature phones, over T-Mobile’s network. T-Mobile provides service on its 2G and 4G LTE broadband networks.
How long does Assurance Wireless last?
FCC rules state you must use your FREE Assurance Wireless service at least once every 30 days or it will be terminated. Once every 30 days, you MUST make a call, send a text or go online (not using Wi-Fi) from your Assurance Wireless phone to keep your FREE service.
What is the downside to the Jitterbug phone?
Phone battery lasts less than one day if you talk or text regularly. Device is not waterproof. It can be difficult to predict how many minutes or texts you need per month when you choose a subscription. Camera pics are often blurry or low quality.
Will Jitterbug phones work in 2022?
Wireless carriers will discontinue support of 3G devices in 2022. Older style 3G models of Tracfones, flip phones, Jitterbugs, etc. are going to start falling off networks sooner than later. 3G devices will not only be disabled from normal use – they will also be unable to dial or call 9-1-1.
Can lifeline be used for Internet?
Lifeline also supports broadband Internet service and broadband-voice bundles.
