BISSELL 2817 Series Surfacesence Pet Vacuum Instruction Manual

BISSELL 2817 Series Surfacesence Pet Vacuum Instruction Manual

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.

When using an electrical appliance, basic precautions should be observed, including the following:

WARNING

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

• Always connect to a polarized outlet (one slot is wider than the other). Unplug from outlet when not in use and before conducting maintenance.
• Do not modify the polarized plug to fit a non-polarized outlet or extension cord.
• Do not leave vacuum cleaner when it is plugged in. Unplug from outlet when not in use and before servicing.
• Do not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• Do not use for any purpose other than described in this user guide. Use only manufacturer’s recommended attachments.
• Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or vacuum cleaner with wet hands.
• Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow
• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Turn all controls OFF before plugging or unplugging vacuum cleaner.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present.
• Do not use vacuum cleaner in an enclosed space filled with vapors given off by oil-based paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapors.
• Do not use to pick up toxic material (chlorine bleach, ammonia, drain cleaner,etc.).
• Do not pick up anything that is burning or smoking, such as cigarettes, matches or hot ashes.
• Do not use without filters in place.
• Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.
• Keep appliance on a level surface.
• If the appliance has a handheld accessory like pet brush, motor driven head, etc. the user shall avoid entrapment.
• Do not carry the vacuum cleaner while it is running.
• Unplug before connecting or disconnecting the Turbo Eraser® Tool.
• Plastic film can be dangerous. To avoid danger of suffocation, keep away from children.

SAVE THESE INSTRUCTIONS

THIS MODEL IS FOR HOUSEHOLD USE ONLY.
COMMERCIAL USE OF THIS MACHINE VOIDS THE MANUFACTURER’S WARRANTY.

THIS APPLIANCE HAS A POLARIZED PLUG To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install a proper outlet. Do not change the plug in any way.

We’re so happy you chose a SurfaceSense™ Pet vacuum. We put this guide together to help with set up and maintenance. We’ve also included some tips we think will come in handy when you first start using this machine, so let’s get started!

For a comprehensive walkthrough of your product, go to support.BISSELL.com.

What’s in the Box?

Standard accessories may vary by model. To identify what should be included with your purchase, please refer to the “Carton Contents” list located on the carton top flap.

Product View

1. Suction Control Switch
2. Hose
3. Quick Release Extension Wand
4. Dirt Tank Release Button
5. Power Switch
6. Brush Roll Auto/Off Switch
7. Pre-Motor Filter
8. Dirt Tank
9. Post-Motor Filter

Assembly

Go to support.BISSELL.com for assembly videos.

1. Slide end of wand into top of base. It will “click” when inserted correctly.
   

2. Attach stretch hose by lining the tabs on the circular cuff with the notches on the back of the handle. Twist clockwise to lock hose into place.
   

3. Press the dirt tank release button and pull tank away from the vacuum to remove.
   

4. Attach end of hose to vacuum by sliding square cuff into the bracket below the power switch.
   

5. Place the dirt tank on the vacuum by securing the bottom in place first, then push back until you hear a “click”.
   

6. Attach hose to hose cuff by clicking it into place.
   

7. Attach lower hose clip by clicking it into place.
   

8. Attach tools to tool holders on vacuum.
   

Using Your Vacuum

1. Turn the power switch ON.
   Brush roll switch is on AUTO to allow vacuum to sense floor type. Optional: To manually turn off the brush roll, flip switch up.

2. Step gently on base and pull the handle back to recline.
   Note: The brush roll automatically shuts off when vacuum is locked in upright position. Recline to reactivate.
   

3. Use the suction control slider to change settings between plush carpet and low carpet/bare floor for easy multi-surface cleaning.
   

WARNING Do not plug in your vacuum until you are familiar with all instructions and operating procedures.

Above Floor Cleaning

1. Clean hard-to-reach spaces with the Quick Release Extension Wand. Push the release button to remove and attach desired tool.
   

2. The stretch hose can be removed from the extension wand. To do so, twist circular hose cuff counter-clockwise and remove from handle.
   

3. Attach desired tool. Use the Pet TurboEraser® Tool for best results on furniture and stairs. The LED crevice tool is best along baseboards. The dusting brush can be used on upholstery and other sensitive surfaces.
   

4. When finished, replace the wand back on the vacuum by sliding into place until you hear a “click” and reattach hose to handle if needed.
   

Emptying the Dirt Tank

1. Press the dirt tank release button and grab the handle to pull the dirt tank away from vacuum.
   

2. Hold the dirt tank over a trash bin and press the empty button. Once emptied, snap bottom back into place.
   

3. Return the dirt tank to the vacuum by securing the bottom in place first and then pushing back until you hear a “click”.

Cleaning the Inner Cyclone Separator

1. Hold the dirt tank over a trash container. Press the bottom release button to empty.
   

2. Twist cyclone counterclockwise and pull down to remove.
   

3. Tap separator against inside of trash container and rinse under warm water, if necessary. Be sure to let it dry completely before placing back in dirt tank.
   

WARNING To reduce the risk of electrical shock:

• Turn power switch OFF and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.
• Before using your vacuum, make sure that the dirt tank is in locked position and that all filters, both pre- and post-filters, are in place. DO NOT operate your vacuum without these filters.

Cleaning and Replacing the Filters

Pre-Motor Filter

1. Press the dirt tank release button and pull away from vacuum.
   

2. Twist tank cover to the unlock position then pull up on handle.
   

3. Remove pre-motor filter from top of dirt tank lid by pulling out.
   

4. lean with mild detergent, rinse and squeeze all excess water. Allow filters to dry completely before reinserting.
   

5. Return pre-motor filters to the top of the dirt tank. Place the thick foam filter in last.
   

6. . Put tank cover back on and twist to lock.
   

Post-Motor Filter

1. Pull tab up to access post-motor filter.
   

2. Twist filter counterclockwise to unlock and remove from vacuum.
   

3. Remove from vacuum
   

Note: When reassembling, be sure to lock the filter back into place. The pleated filter may NOT be washed. If dust/debris accumulates, gently tap the filter on the inside of a trash container.

Maintaining the Pet TurboEraser® Tool

1. Twist gray collar counterclockwise, until slot appears, then separate faceplate.
   

2. Remove brush roll, belt and paddle wheel. Inspect for damages and replace if necessary.
   

3. To reassemble, align two clips on each end of paddle wheel with belt on and pop into place. Place brush roll with belt back in. Put faceplate back on by aligning tabs in the top of the cover and “click” into place.
   

Replacing the Brush & Belt

1. Unplug and turn vacuum over. Use coin to turn 6 slats to remove bottom cover.
   

2. Pull brush roll straight out and slide belt off motor gear.
   

3. Inspect brush roll by placing it on its end and spinning. The brush roll should spin freely, multiple times by one flick. If it doesn’t, replace brush roll. Inspect belt for damages and replace if necessary.
   

4. Place belt back on brush roll. Hook belt back around the motor gear.
   

5. Reattach bottom cover by turning 6 slats to tighten
   

Protecting the Vacuum’s Motor

There is an internal thermal protector in your vacuum that protects it from overheating. It controls the main vacuum motor only, not the brush motor. When it activates, the main motor will stop. The front lights and brush roll will stay on but there won’t be any suction. If this happens, follow these steps

1. Turn vacuum OFF and unplug from electrical outlet.
2. Check for the source of overheating problem (full dirt tank, dirty filters or a clog) and fix by following the steps in the “Vacuum won’t pick up dirt” troubleshooting section.
3. When the motor cools for approximately 30 minutes, the thermal protector automatically resets and cleaning may continue. If the vacuum will not turn ON or the thermal protector continues to activate contact Consumer Care

Troubleshooting

Vacuum is hard
to push or pull.| Suction needs adjustment.| Adjust using the suction control switch on the handle. See page 6.
Vacuum won’t pick up dirt.| There is a clog in the vacuum.| Remove main hose, run broomstick through to clear.
Remove bottom brush cover and clear debris from brush, belt and foot area.
 Remove lower hose and run broomstick through to clear any clogs.
Filters are dirty.| Remove and rinse pre-motor filters. Allow enough time for them to dry properly before reinserting. Remove and dust off post-motor filter. See page 9.
Incorrect suction control settings.| Adjust using the suction control feature.
Brush roll doesn’t rotate.| Brush roll switch is off.| Make sure the brush roll switch is set to AUTO.
Vacuum is locked in upright position.| Recline vacuum and turn the brush roll switch to AUTO.
Brush roll doesn’t rotate and LED headlights

Bash.

| Brush roll has lodged debris or other entanglements, keeping the brush from rotating.| Remove bottom brush cover and clear debris from brush, belt and foot area.

To reset brush motor, machine should be unplugged before turning ON.

Prolonged usage on super plush carpet may have overloaded the brush motor.| Turn off and unplug the vacuum for 1 hour.
Loud noise.| Suction relief valve was activated.| Clear any clogs from the upper and lower
hose and brush area. Also clean all filters.

Warranty

5-Year limited warranty, may vary by state. Visit support.BISSELL.com or call 1-800-237-7691 for complete warranty information.

We’re Waggin’ Our Tails!
BISSELL proudly supports BISSELL Pet Foundation® and its mission to help save homeless pets. When you buy a BISSELL® product, you help save pets, too. We’re proud to design products that help make pet messes, odors and pet homelessness disappear. Visit BISSELLsavespets.com to learn more.

But wait, there’s more!
Join us online for a complete guide to your new product, including troubleshooting, product registration, parts, and more. Go to support.BISSELL.com.

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