Frameo App User Manual

: June 6, 2024
: frameo

Frameo App

Getting started

Congratulations on your brand new Frameo photo frame! If you are new to using Frameo then start by following the Frameo quick setup or follow the on-screen guide when powering it on for the first time. Once you have set up your Frameo frame, you can start connecting it to your friends and family.

Frameo app:

To send photos to your frame, use the Frameo app for iOS or Android.

Find the Frameo app by scanning this code:

For Android: Search for “Frameo” on Google Play.
For iOS: Search for “Frameo” on App Store.

Frameo quick setup

When starting your frame for the first time, you will need to set up the frame.

Select a language. This will be the language used on the Frameo.
Connect your frame to the internet by connecting it to Wi-Fi.
Verify or correct the date and time.
Frameo may ask you to update to the latest version. It is recommended to update your frame before continuing if asked to.
Enter your name, and the location where you have placed your frame e.g. “John Doe” and “Living room”, “Kitchen” or “Office”. Finally set the timezone if not already correct.

Start using Frameo

Next step is to connect Frameo with your friends and family by providing them with a code from your frame.
If you want to be able to send photos to the frame yourself, start by downloading the app for iOS or Android on App Store or Google Play. Then use the code to connect your frame and app as described below.

Connecting a new friend
Make sure that your friend has downloaded and installed the Frameo app. Click the add friend icon on your frame . A dialog will appear showing a connection code, which is valid for 12 hours.
Now share this code in whatever fashion you prefer e.g. SMS, E-Mail, IM, phone call, to your friend. Once your friends have added the code in their Frameo app, they will automatically appear on your frame and be able to send you photos. Read chapter Change options for a friend to allow connected friends, to retrieve and share the connection code via the smartphone app. frameo app
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Navigating your Frameo

Swipe left or right to go through your photos. To access the menu, simply tap once on the screen. frameo app 4

In the menu you will find the most used features.

Add friend: This will generate a code that you can share with your friends and family so they can connect and send photos to your frame.

Settings: Opens the Settings.

Power menu: Opens the Power menu.
React: Opens the React menu.
NB. The React menu can also be accessed by double-tapping on the screen.
Hide photo: Hides the current photo. This means that the photo will no longer be shown in the slideshow. If needed the photo can be shown again through the settings menu.
Gallery: Opens a gallery which allows for easy and fast navigation through your photos.
Fit to frame/Fill frame: This toggles how the photo is shown.

The Fill frame option is the default. The photo is scaled so that it fills the whole screen. It will be centered around what is selected as the most important part. See the first picture below.

Fit to frame will make sure that the entire photo is shown on the screen. See the second picture below. frameo app 5

Adjust photo: Allows you to adjust the position of the photo in the frame for an even better fit. Here you can also use to rotate your photo.

Interacting with videos

When a video is shown two additional controls are shown. One for play/pause of the video and one to control the volume level for video sounds.

Press Play button to start the video playback. Pressing pause will pause the video playback.
Press Volume to open the volume slider. Use the slider to adjust the volume level for video sounds.
Pressing Volume will mute the video while pressing will unmute the video.

Tap the power icon start to access the power menu. Here you can power off using , restart your frame using revine or enter sleep mode using

NB. Make sure to always use the power off button on the device or in the power menu to turn Frameo off. Never disconnect power when Frameo is running. frameo app 8

Settings: Through the settings, you can personalize your frame to your needs.

My frame

Frame name: Changes the name of your frame. This is also the name that connected friends and family will see in their list of connected frames in the smartphone app.
Frame location: Changes the location of your frame. This is the location displayed on your friends’ and family’s list of connected frames which can help to distinguish frames from each other.
Set language: Sets the language used on the frame.
Date: Sets the date used on the frame.
Time: Sets the time used on the frame.
Frameo will automatically try to set the correct date and time when connected to the internet.
Time zone: Sets the time zone used on the frame.
Enable/Disable 24-hour format: Enables, and disables, 24-hour time format.

Manage photos

In the manage photos menu you can see how many photos are on your frame and the storage they use. You can also see the amount of storage left available on your device for storing new photos.

Show/hide photos: Select which photos to hide by tapping them. Hidden photos will NOT be deleted from your frame and you can always select them to be shown again. Use to hide or show all photos.
Delete photos: Select photos that you want to permanently delete from your frame by tapping the photo. Use to select or deselect all and to permanently delete the selected photos.
Import photos: This allows you to import photos from external storage (e.g. microSD card).
Before you try to import photos, make sure you have external storage (e.g. microSD card) inserted into your frame with the photos you wish to import. Start by selecting the photos that you want to import onto your frame. Once selected tap the import button to start the import process.
Use to select or deselect all photos on the external storage (e.g. microSD card). Use to set the sort order of photos before import and to order by ascending/descending. It is currently not possible to add a caption or define the most important part of the photo when using the import function. An alternative for this is to add yourself to your friend list and send the photos using the app.
Export photos: Allows you to export photos from the frame to external storage (e.g. microSD card). The export function will export all photos on the frame as well as profile pictures.

My Friends

This list contains all the connected friends that are allowed to send photos to your frame.

Change options for a friend:
Click the options icon to open the friend options menu. From here you can allow / disallow if a friend may share the code to the frame. If this is enabled the friend can retrieve and share the code to the frame from his/her app. From the options menu you can also delete a friend, by pressing the DELETE FRIEND button. This will remove the friend from the list and thereby remove their permission to send photos to the frame. You will then be asked to confirm the removal and if you would like to remove all photos previously received from this friend.

Add person:
To allow a new person to send you photos, simply tap the add friend button and share the presented code in whatever way you prefer.

Display

Brightness level:
Adjust the brightness level of the screen.

Sleep mode:
Frameo offers a sleep mode that turns off the screen to reduce power consumption. The default setting is to turn off the screen at 23:00 and turn on the screen again at 07:00. To change this just set the sleep mode start/end time. Your frame is not powered down or in standby, so you will still be able to receive photos during sleep mode.

Slideshow

Timer:
Set the duration that a photo should be displayed before showing the next photo.

Show caption:
Sets whether or not to display the captions that your friends have sent with the photo. Check to display captions. Uncheck to hide captions.

Fill frame:
Sets the default frame photo setting. Check to set default to fill which makes the photos fit the device screen according to the most important part of the photo. Uncheck to make the photo fit inside the screen of the device, adding blurred bars on the sides or top/bottom

Photo display order:
Sets the order in which your photos are displayed on the frame.

By date taken: Photos are shown in order of when it was taken.
By date received: Photos are shown in order of when it was received.
Shuffle: Photos are shuffled and shown in a random order.

Reverse photo display order:
Sets if photos are displayed newest to oldest or oldest to newest.

Autoplay:
Enables/disables autoplay of videos in the slideshow. Videos can always be manually started regardless of this setting.

Video playback:
Determines how videos should be played when autoplay is enabled.

Loop videos: The video will loop until the slideshow timer is up.
Play once: The video will play once and show it’s thumbnail until the timer is up.
Play once and continue: The video will play once and continue to the next photo, or video, once it completes.

Video volume:
Adjust the volume level for video sounds on the frames.

Wi-Fi

Set which Wi-Fi the frame connects to. If you are connecting to a network with a captive portal
Connection status will say that Wi-Fi login is required and show . Tap this to open a login screen where you can enter credentials to access the network.

Wi-Fi details:
Use to show details about the current connected Wi-Fi.

Reset Wi-Fi:
Use to delete all Wi-Fi information and restart your frame.

Notifications

Show notifications:
Enables/disables whether notifications are shown in the slideshow (e.g. when a new photo is received).

Notification volume:
Adjust the volume level for notification sounds.

Storage space:
Enables/disables notifications shown when frame storage is low.

Backup:
Enables/disables notifications shown if automatic backup has failed.

Network connection:
Enables/disables notifications showing network connection status.

New photos:
Enables/disables notifications shown when receiving new photos.

New friends:
Enables/disables notifications shown when new friends are added.

Software update:
Enables/disables notifications shown when a software update has been installed.

Feature news:
Enables/disables notifications shown when new exciting features are added.

Date and time:
Enables/disables notifications shown if time or date is not set correctly.

Backup and Restore

Backup frame to external storage (e.g. microSD card):
Tap to make a backup of your photos, friends and settings. The time of the latest successful backup is also displayed here.
Any existing backup on the external storage will be overridden!

Automatic backup:
If checked, your frame will automatically take a backup within 30 hours of receiving new photos or making changes to your frame.

Restore from backup:
Before you attempt to restore your frame, start by confirming that your backup is up-to-date. This is done by confirming the date under “Backup frame to external storage (e.g. microSD card)”. If e.g. the last backup is too old or if no backup is made, then press the “Backup frame to external storage (e.g. microSD card)” button to make a new backup.

NB: To keep both the old and the new frame operational at the same time after restoring from backup, please make sure that both frames are updated to the latest version beforehand.
If you wish to restore a backup on a frame that has already been setup, then you must first reset the frame. This is done by pressing the “Reset frame” button. This will delete all data on the Frameo and reset the Frameo to its setup screen.
On the setup screen you can select the “Restore from backup” button which will restore your frame according to the backup. If the “Restore from backup” button isn’t visible, then confirm that the external storage (e.g. microSD card) is correctly mounted.

Reset frame:
Removes all data from your frame.
This will permanently remove all your photos, friends/connections and settings.

Help

Open-source libraries:
Opens a list of open-source libraries used in the app and their licenses.

Share anonymous analytics data:
Sharing anonymous analytics data helps us tremendously to improve the Frameo software. We understand if you do not wish to share this data with us. Keep it checked if you wish to help us improve Frameo. Set unchecked to deny the sharing of anonymous analytics data.

Guide:
Opens the quick start guide, that was shown when you first started the frame.

About

Android version:
See what version of Android that is installed on the frame.

Peer ID:
This is a unique ID for your photo frame. When contacting our support, please provide this ID with your message.

MAC:
Shows the MAC address of your frame.

Frameo version:
Shows what version of the Frameo software is currently installed on your frame.

Up time:
Shows how long the photo frame has been powered on.

Check for update:
Check if an update is available for your frame.

Beta program:
If checked the device will join the Beta program where it will receive updates more frequently and before normal release devices.

Electric and electronic equipment contains materials, components and substances that can be hazardous to your health and the environment, if the waste material (discarded electric and electronic equipment) is not handled correctly.
Electric and electronic equipment is marked with the crossed out trash can symbol, seen below. This symbol signifies that electric and electronic equipment should not be disposed of with other household waste, but should be disposed of separately.
All cities have established collection points, where electric and electronic equipment can either be submitted free of charge at recycling stations and other collection sites, or be collected from the households. Additional information is available at the technical department of your city.

FCC STATEMENT

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

FAQS

Do I have to keep this photo frame plugged all the time?

Yes, you have to plug in to keep the frame on as it has no built-in battery.

Does this frame have to be Wi-Fi connected to work or just in the setup process?

This frame need to connet to a Wi-Fi network for setup, receiving new photos/videos, receive user request and software updates. Other than that, the frame can only play the photos/videos without Wi-Fi connection.

Why this frame cannot connect to Wi-Fi?

It supports only 2.4GHz Wi-Fi network, select the Wi-Fi network you would like to connect and enter the password correctly if required. If your Wi-Fi network is NOT on the list,move your frame closer to your router or restart your frame, wait for seconds and check it again.

Can this frame be hanged on the wall?

You can hang it on the wall by the wall mount hole on the back.

Can I place the frame in portrait or landscape position?

It can be positioned landscape or portrait after the Auto-rotate setting is on.

Why I cannot bind my frame via App?

If you are the frame owner or the first to bind the frame, please follow the instructions “Bind your frame with App” to bind the frame, if you are non- frame owner, please follow the instructions “Invite others to bind your frame with App” to bind the frame. After sending binding request from App, it requires frame owner operate on the photo frame and click “Accept” under the User Management menu. If the binding succeeds, the user account will appear on the Users.

How do I unbind an account?

If you want to unbind the application account, please go to Settings-My Friends. then click the bound user you want to delete, you will see an option to delete the user.

Can I share photos and videos to the frame?

Yes, you can share photos and videos (up to 15 seconds) to the photo frame.

Where do the photos and video store?

All the received photos and videos will be stored in the built-in 16GB memory, it is estimated to keep over 40,000 photos of 300KB/pc.

How can I delete photos and videos?

Enter settings, manage photos, and select the delete button. Select the photo or video you want to delete, And then click Delete.

Can I export the photos and videos?

You can export photos and videos via the extended Micro SD ( up to 32GB). After inserting the Micro SD into the port, you can select photos and videos If you want to export in the library, click to export the file.

Is it possible to manage the photos and videos in the frame remotely?

You can only manage/export/delete photos and videos in the frame directly.

Can I adjust the speed the photos changes?

You can choose your preferred slideshow mode, interval and transition effect in Album Settings.

Can this frame automatically turn on/off at a specific time?

You can enter Auto On/Off setting and set the auto on/off time as you want.