snom C620 SIP Wireless Conference Phone Installation Guide

C620
SIP Wireless Conference Phone
Quick Installation Guide

Copyright, Trademarks, Legal Disclaimers

© 2021 Snom Technology GmbH. All Rights Reserved.
Snom, the names of Snom products, and Snom logos are trademarks owned by Snom Technology GmbH.
All product specifications are subject to change without notification. Snom Technology GmbH. reserves the right to revise and change this document at any time, without being obliged to announce such revisions or changes beforehand or after the fact.
Although due care has been taken in the compilation and presentation of the information in this document, the data upon which it is based may have changed in the meantime. Snom, therefore, disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions

Important Information
Please read the instructions on safety and disposal and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents Save this manual and do not give the device to third parties without it.

Parts checklist

Your product package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Status Indicators Overview

Multipurpose LED for conference phone and wireless mics

• Steady Red when a call is muted, or if there are new messages.

Incoming Call| • Flashes Green quickly when there is an incoming call.
Charging| • Steady Orange while charging.
• Steady Orange for five seconds when charging is completed and you connect the conference phone to the charging dock.
• Off when charging completed.
Low Battery| • Flashes Orange slowly
Stand by| • Off when DECT linked; conference phone is idling; audio mode is not in use.
Registration| • Flashes Red and Green alternately when DECT registration is in progress.
• Steady Green for five seconds when registration is successful.
• Steady Red for five seconds when registration failed or was canceled.
Paged by a base station| • Flashes Green slowly
DECT Searching Mode| • Flashes Red slowly when out of range or not registered.
Reset mode| • Steady Orange
CEC battery charging testing mode| • Flashes Red

Status indicators on the base station

deregister devices.
• Power and VoIP LEDs are Steady Green for five seconds after the deregistration confirmation has elapsed.
• VoIP LED is Off when at least one SIP account is deregistered.
Registration| • Power and VoIP LEDs alternately flash Green slowly when base negotiating or checking with the provisioning server.
• Power and VoIP LEDs flash Green slowly during device registration.
• VoIP LED is Steady Green when no SIP account is unregistered.
Firmware Upgrade| • Power and VoIP LEDs alternately flash Green quickly when
firmware upgrade or configuration import in progress.

Install the base station

1. Plug one end of the Ethernet cable into the Ethernet port on the rear of the base station, and plug the other end of the cable into your network router or switch.
2. If the base station is not using power from a PoE-capable network router or switch:

• Connect the provided DC 5V 800mA power adapter to the base station power
• Plug the power adapter into an electrical outlet that is not controlled by a wall

IMPORTANT INFORMATION

• Use only the DC 5V 800mA power adapter provided with the product. To order a replacement power adapter, visit our website at www.snomamericas.com.
• The power adapter is intended to be correctly oriented in a vertical or floor mount The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table, or cabinet outlet.

Install the conference phone battery

• Risk of explosion! Batteries should not be exposed to excessive heat such as bright sunlight or fire.
• Use only the supplied battery

1. After removing the battery door, plug the battery connector securely into the socket inside the battery compartment.
2. Place the battery into the battery compartment with the label THIS SIDE UP facing
3. Attach the battery door, and secure it in place with the provided screws.

Connect power to the conference phone

1. Plug the DC 12V 3A round jack end of the power adapter into the power jack on the back of the charging dock.
2. Plug the large end of the power adapter into a wall outlet not controlled by a
3. Place the rear connectors of the conference phone into the charging dock.

• The supplied DC 12V 3A round jack power adapter is designed for use only with the C620 conference phone. It is not designed to power other devices. Do not connect the supplied DC 12V 3A round jack power adapter to any other
• The DC 12V 3A round jack power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table, or cabinet outlet.

Register the conference phone to the base

Your conference phone is pre-registered to the base station. If you need to manually re-register the conference phone, follow these steps:

1. Place the conference phone in the charging dock, and make sure it is connected to

2. If the conference phone is displaying

3. If the conference phone is displaying

4. If the conference phone is displaying

5. If the conference phone is displaying

6. Press Cancel.
   The conference phone displays the following messages:

7. Press **Yes.**
   The conference phone displays the following message:

8. On the base station, press and hold the LINK key for 4 seconds. Both LEDs on the base station begin to flash.

9. Press the # key on the conference phone to begin registration.
   The conference phone displays the message “Registering… please wait.”
   When registration is complete, the conference phone beeps and then displays “Speaker Registered.”
   If the conference phone fails to register, remove it from the charger for a few seconds, replace it in the charger, and repeat the registration procedure.

Deregister the conference phone

1. Press (MENU).
2. Select Status & Settings > User Settings > Registration.
3. Select Deregistration
4. Select the of the conference phone. For example, “SPEAKER BOX 1”.
5. Enter the PIN. The default PIN is 1590.
   If deregistration is successful, the conference phone displays a message. For example, “SPEAKER BOX 1 is deregistered.”

Install the wireless mic battery

1. Plug the battery connector securely into the socket inside the battery compartment. Insert the battery (with the label THIS SIDE UP facing up) into the battery compartment.
2. Slide the battery door until it clicks into place.
3. Place the wireless mics into the charging cradles until they are flush.

NOTE: The status indicator on the wireless mic turns orange when charging, and turns off when the wireless mic is fully charged.

Register the wireless mics to the base

Your wireless mics are pre-registered to the base station.

If you need to manually re-register the wireless mics, follow these steps:

1. Press (MENU).

2. Select Status & Settings > User Settings > Registration.

3. Select Wireless microphone.

4. Select with Base station.

5. Follow the instructions on the conference phone screen.
   Press NEXT to move through the screens.
   • Connect the conference phone with AC power.
   • Put one wireless mic on the conference phone charge cradle
   • Press and hold the LINK key on the base station for 4 seconds.
   • Press and hold the key on the wireless mic for 3 seconds.
   If registration is successful, the mic LED lights up in green for 5 seconds If registration is unsuccessful, the mic LED lights up in red for 5 seconds.

6. To register the second wireless mic, repeat steps 4 to 5.

Deregister the wireless mics

1. Press (MENU).

2. Select Status & Settings > User Settings > Registration.

3. Select

4. On the Deregistration screen, select the wireless microphone you want to

5. Enter the PIN. The default PIN is 1590.
   If deregistration is successful, the conference phone displays a message. For example, MICROPHONE 3″ is deregistered.”

6. To deregister another wireless mic, go to step 3.

Factory reset the base station

1. Using a paperclip, or something similar, press and hold the reset button on the back of the base station for 15 seconds.
2. Release the reset button. During the next one to two minutes, the following occurs:
   • The conference phone displays “Please wait”.
   • The VoIP LED on the base station flashes quickly, then the Power LED and the VoIP LED flash alternatingly.
   • The conference phone beeps once and displays “Out of range or no power at base”.
   • The status indicators on the conference phone flash red quickly.
   • The conference phone displays an idle screen. This indicates the factory reset has been completed.

Technical Specifications

Class 2
If PoE not available: Power adapter (included in delivery): S006AKU0500080 Input: 100-240V AC 50/60Hz Output: 5@0V DC @ 800mA
Conference Phone| Battery: (BT200660) 7@2V 4000mAh Ni-MH
Charging dock power adapter: (CS36M120300FUF) Input: 100-240V AC 50/60Hz Output: 12V DC @ 3@0A
Wireless Mics| Battery: (BT183642/BT283642) 2@4V, 400mAh Ni-MH
Optimal distance between conference phone or wireless mic and participant: 60 cm (24 inches)
Minimum distance between microphones: 30 cm (12 inches)

California Energy Commission (CEC) battery charging testing instructions

This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for CEC compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled. These instructions assume that all devices have been registered to the base unit before activating this test mode.

To activate the CEC battery charging testing mode:

1. Remove the conference phone from the charging dock.
2. Remove the battery from the conference phone.
3. Press and hold MUTE ALL on the conference phone.
4. With the MUTE ALL key pressed, insert the battery in the conference phone, and then wait for 5 seconds.
5. When the conference phone status indicators start flashing red, release MUTE ALL, and then press MUTE ALL immediately. The conference phone displays the message: “To use the phone again, please reset the power.”
6. Put the conference phone on the charging dock to charge the conference phone battery.
   The battery icon indicates the charge status as the battery charges.

To deactivate the CEC battery charging testing mode:

1. Remove the conference phone from the charging dock.
2. Remove the battery from the conference phone.
3. Reinsert the battery in the conference phone without pressing any keys.

Important Battery Information

The detachable wireless microphones of this product use rechargeable 2.4V 400mAh Ni-MH batteries. The conference phone uses rechargeable 7.2V 4000mAh Ni-MH batteries. Use only the batteries that came with the product or contact Snom if you need replacement batteries. Contact information is available at www.snomamericas.com. Do not use any other type of battery since this may lead to leakage, fire, explosion, or other dangerous situations.
Never disassemble, alter, or short-circuit batteries or use them for purposes other than the intended one. Charge batteries only within the detachable wireless microphones placed in the chargers on the product.

Charging and Discharging, Storage

• The full performance of a new battery is achieved only after two or three
  complete charge and discharge cycles.

• The batteries can be charged and discharged hundreds of times, but they will eventually wear out. Contact Snom if you need to replace the batteries. Contact information is available at www.snomamericas.com.

• If left unused, a fully charged battery will lose its charge over time.

• Use the batteries only for their intended purpose. Do not short-circuit the batteries. Short-circuiting the terminals may damage the batteries or the connecting object. Do not use a damaged charger or battery. Using a damaged battery may cause it to explode.

• Do not place or store the batteries, inside or outside the microphone, in the immediate vicinity of the open fire or other heat sources.

• Leaving the batteries in hot or cold places will reduce their capacity and lifetime. Charge batteries within an ambient temperature range of +5° C to +40° C (+41° F to +104° F), max. humidity 85%. A device with a hot or cold battery may not work temporarily, even when the battery is fully charged.

• Avoid overcharging. Repeated overcharging can lead to deterioration in batteries performance. Never attempt charging the batteries with reversed polarity as this may cause the gas pressure inside the batteries to rise and lead to leakages.

• Remove batteries if storing product for more than 1 month.

• Store batteries in a cool, dry place without corrosive gases. Temperature range for storage of charged batteries up to 6 months: -20° C to +45° C (-4° F to 113° F); up to 2 years: -20° C to +35° C (-4° F to 95° F); humidity 65±20%. Discharge and charge batteries every 3 months.

Disposal of the device and batteries
Disposal of electrical and electronic products and batteries should be done in line with local regulations. Please contact local authorities for further information.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the device.

Important Safety Information

This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

Important safety instructions

When using your C620 SIP Wireless Conference phone, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1. This product should be installed by a qualified technician.

2. This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS).

3. Read and understand all

4. Follow all warnings and instructions marked on the product.

5. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

6. Do not use this product near water such as near a bathtub, washbowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or

7. Do not place this product on an unstable table, shelf, stand, or other unstable

8. Slots and openings in the back or bottom of the base unit and wireless mic are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa, or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.

9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your office, consult your dealer or local power company.

10. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked

11. Never push objects of any kind into this product through the slots in the base unit or wireless mic because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.

12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base unit or wireless mic other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.

13. Do not overload wall outlets and extension cords.

14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:
    A. When the power supply cord or plug is damaged or frayed.
    B. If liquid has been spilled onto the product.
    C. If the product has been exposed to rain or water.
    D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
    E. If the product has been dropped and the base unit and/or wireless mic has been damaged.
    F. If the product exhibits a distinct change in performance.

15. Avoid using the C620 SIP Wireless Conference phone during an electrical storm. There is a remote risk of electric shock from lightning.

16. Do not use the C620 SIP Wireless Conference phone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the wireless mic is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged wireless mic onto the charging cradle if the phone is located in an environment containing concentrations of flammable or flame-supporting gases unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents: gasoline vapors; etc.): a leak of natural gas; etc.

17. Only put the wireless mic next to your mouth when it is in normal talk mode.

18. The power cables are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or cabinet outlet.

19. Use only the adapter included with this product. Incorrect adapter polarity or voltage can seriously damage the product.

20. For pluggable equipment, the socket outlet shall be installed near the equipment and shall be easily accessible.

21. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full installation instructions in the User Manual.

22. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver.

23. CAUTION: Use only the batteries indicated in this manual. There may be a risk of explosion if the wrong type of battery is used. Use only the supplied rechargeable battery or replacement battery pack. Do not dispose of batteries in a fire. They may explode. Dispose of used battery according to the information in The RBRC’ seal.

24. WARNING: The product included CITE) in this manual is to be connected only to PoE networks without routing to the outside plant.
    SAVE THESE INSTRUCTIONS

Battery

• CAUTION: Use Only Supplied Battery.
• Do not dispose of the battery in a fire. Check with local waste management codes for special disposal instructions.
• Do not open or mutilate the battery. Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.
• Exercise care in handling batteries in order not to create a short circuit with conductive materials.
• Charge the battery provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

• Should keep the wireless telephone at least six inches from the pacemaker.
• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.
• Should use the wireless telephone at the ear opposite the pacemaker.
  WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

About wireless mics

• Privacy: The same features that make a wireless mic convenient create some limitations. Calls on conference phones are transmitted between the base unit and the wireless mic by radio waves, so there is a possibility that the wireless mic conversations could be intercepted by radio receiving equipment within range of the wireless mic. For this reason, you should not think of conference phone conversations as being as private as those on corded telephones.
• Electrical power: The base unit of this conference phone must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the conference phone if the base unit is unplugged, switched off or if the electrical power is interrupted.
•   Potential TV interference: Wireless mic operates at frequencies that may cause interference to televisions and VCRs. To minimize or prevent such interference, do not place the base unit near or on top of a TV or VCR. If interference is experienced, moving the wireless mic farther away from the TV or VCR often reduces or eliminates the interference.
• Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit with conducting material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm.
• Nickel-metal hydride rechargeable batteries : Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

For C-UL compliance only

Compliance

FCC part 15

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation; if this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving television or radio antenna.
• Increase the separation between the telephone equipment and the receiver.
• Connect the telephone equipment into an outlet on a circuit different from that to which the television, radio or other receiver is connected.
• Consult the dealer or an experienced Radio/TV Technician for help. Privacy of communications may not be ensured when using this phone.

Warning: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Caution: To maintain compliance with the FCC’s RF exposure guideline, place the base unit at least 20 cm from nearby persons.
The C620 base station has been tested and meets the FCC RF exposure guidelines
when used with the accessories supplied or designated for this product. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.

Industry Canada

This Class B digital apparatus complies with Canadian requirements:
This device contains license-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science, and Economic Development Canada’s license-exempt RSS(s).
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Privacy of communications may not be ensured when using this telephone.
The term ‘’IC:‘’ before the certification/registration number only signifies that the
Industry Canada technical specifications were met.
This product meets the applicable Innovation, Science, and Economic Development Canada technical specifications.

VTECH COMMUNICATIONS, INC.
Tigard, Oregon 97223, USA.
Copyright © 2020 Snom Technology GmbH. All Rights Reserved.
v2021007 Version 10/21

References

• Snom Americas
• Snom Americas

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