EZ Connect SMC8002CM-US External DOCSIS-Based Cable Modem Installation Guide

: June 6, 2024
: SMC

USB/Ethernet Cable Modem

Complies with DOCSIS 1.0 cable modem requirements
Concurrent USB and Ethernet support
Up to 40Mpbs downstream and 10Mbps upstream
Supports SNMP management

Quick Install Guide
SMC8002CM-US

Introduction

The EZ Connect Cable Modem provides high-speed Internet access over the same cable network system that brings cable TV service to the home. The data transmission rate on the cable connection is asymmetric, in that it provides a higher data rate in the downstream (receive) direction than in the upstream (transmit) direction. Asymmetric operation is ideal for typical home and small office use where files and information are downloaded more frequently than uploaded. This modem has a USB connection that provides plug-and-play installation and an Ethernet connection that allows you to connect up to 16 computers with the use of an Ethernet hub.

Key Features

High-speed Internet access over a cable network system
The data rate of up to 10 Mbps upstream and 40 Mbps downstream
Always-on digital connection eliminates dial-up delays and provides transparent reconnection when initiating any network request
Operation with cable suppliers is ensured by DOCSIS compliance
Enhances security with DES data encryption
Supports Windows 98, Windows 98 Second Edition, Windows 95, Windows NT4.0, Windows Me, and Windows 2000
Supports up to 16 users through Ethernet connection
Delivers USB plug-and-play installation and configuration

Description of Hardware

The SMC8002CM-US is an external DOCSIS-based cable modem product for high- speed Internet access applications. The modem provides an optional USB or Ethernet connection to a PC or LAN. In an Ethernet LAN environment, it supports up to 16 PCs, allowing shared Internet access.
The following figure shows the components of this modem:

LED Functions

The EZ Connect Cable Modem contains four LEDs on the top panel. The operational status of the modem is indicated by the LED conditions listed below.

LED| Status|

Description

---|---|---
PWR| On Red| Power is being supplied to the modem.
LINK| On Green| Indicates a valid 10/100Mbps Ethernet link.
ACT| On Green| This indicates that the modem is receiving data from the service provider.
STS| Off| This indicates that the modem is starting up and searching for an available channel to use to transmit data to the service provider.
| Flashing Green| This indicates that the modem is attempting to establish a connection to transmit data to the service provider.
| On Green| This indicates that the modem is online and fully operational

Installing the Modem

Before installing the modem, verify that you have all the items listed under “Package Contents”. If any of the items are missing or damaged, contact your local SMC distributor. Also, be sure you have all the necessary tools and cabling before installing the modem

Package Contents

This package includes:

1 EZ Connect Cable Modem (SMC8002CM-US)
1 switch stand
1 driver diskette
1 USB modem cable (modem to computer)
This Quick Installation Guide
power cord
Owner registration card

Mounting the Modem

The SMC8002CM-US comes with a slot-in stand with which it may be mounted vertically or horizontally. To do this, simply slide the modem onto the stand with the flanges provided on the base or the side. The two mounting options are illustrated below.

System Requirements

The SMC8002CM-US requires the following PC features to operate:

For USB connection:
– A PC equipped with a USB port
– Windows 98, Windows 98 SE, Windows Me or Windows 2000
For Ethernet Connection:
– A PC with a 10/100 Mbps Ethernet adapter card installed
– Windows 95 or later, Windows NT 4.0 or later

Connecting the Modem

Before connecting the EZ Connect Cable Modem, contact your cable service provider and check the following points:

Be sure that your service provider supplies a two-way data link.
Check that they have set up an Internet Access Account. To do this you will need to provide information that may include the product number and the modem MAC address. You will find this information on the label on the base of the modem.

The modem must be correctly connected to the service provider’s cable jack. If you are connecting both a TV and the modem to this outlet, you will need to use a splitter. The splitter duplicates the signal onto a second wire.

Connect a 75-ohm coaxial TV cable between the splitter and the cable connector at the back of the modem. Ensure that you do not bend the center wire of the connector. Tighten both connectors by hand.
Connect the modem to a surge-protected power source.
Connect the modem:
– to a computer using the USB connection. (See “USB Installation for Windows 98, Window 2000 and Windows Me” on page 6.) or
– to a computer or Ethernet hub/switch using the Ethernet connection. ( See “Making a Connection to the Ethernet Port” on page 7.)
The diagram below shows a typical computer/TV installation.

Installation

USB Installation for Windows 98, Window 2000, and Windows Me

Insert the square (B-type) USB plug of the USB cable into the USB port at the back of the modem and the rectangular (A-type) USB plug into the USB port at the back of the computer.
The “Found New Hardware” screen will appear. Insert the driver disk. When prompted for the location of a driver, enter the drive letter of your floppy disk drive.
Follow the instructions given to install the driver.
Reboot your computer when prompted.

Ethernet Installation for Windows
To connect the EZ Connect Cable Modem to a computer through the Ethernet port, the computer must have an Ethernet network adapter card installed, and be configured for TCP/IP protocol.
Carry out the following steps to check that the computer’s Ethernet port is correctly configured.

Windows 95/98/NT

Select Start/Settings/Control Panel.
Click on the Network icon.
For Windows NT, click the Protocols tab.
Select TCP/IP from the list of network protocols, this may include details of adapters installed in your computer.
Click on “Properties”.
Select the option “Obtain an IP Address”.

Windows 2000

Select Start/Settings/Network and Dial-up Connections.
Click on “Local Area Connections”.
Select “TCP/IP” from the list of network protocols, this may include details of adapters installed in your computer.
Click on “Properties”.
Select the option “Obtain an IP Address”.

Your service provider will now be able to automatically assign an IP address to your computer.

Making a Connection to the Ethernet Port

You can use the straight-through twisted-pair cable to connect the Ethernet port on the modem to a PC.

Make sure you have installed a 10/100Mbps network adapter card on the PC.
Prepare straight-through shielded or unshielded twisted-pair cables with RJ-45 plugs at both ends. Use 100-ohm Category 3, 4, or 5 cables for this 10 Mbps Ethernet connection.
Connect one end of the cable to the RJ-45 port of the network interface card, and the other end to the Ethernet port on the modem. When inserting an RJ-45 plug, be sure the tab on the plug clicks into position to ensure that it is properly seated.

Caution: Do not plug a phone jack connector into any RJ-45 port. Use only twisted-pair cables with RJ-45 connectors that conform with FCC standards.

Notes:

When connecting to a hub or switch use crossover cabling. (Refer to “Port and Cable Assignments” on page 10 for a description of a crossover cable.)
Make sure each twisted-pair cable does not exceed 100 meters (328 feet).

Product Specifications

General Specifications

Standards Conformance	DOCSIS 1.0, IEEE 802.3, IEEE 802.3u, USB 1.1

Cable Modem Requirements
Modulation| Downstream: 64-QAM/256-QAM (receive)
Upstream: QPSK/16-QAM (transmit)
Data Rate| Downstream: 30.432 Mbps (64-QAM), 42.88 Mbps (256-QAM)
Upstream: 320, 640, 1280, 2560, 5120 kbps (QPSK), 640, 1280, 5560, 5120, 10240 kbps (16-QAM)
Frequency Range| Downstream: 91 MHz ~ 857 MHz
Upstream:5 MHz ~ 42 MHz
Bandwidth| Downstream: 6 MHz
Upstream: 200 kHz, 400 kHz, 800 kHz, 1.6 MHz, 3.2 MHz
Input Signal| Single Channel: -15 dBmv ~ +15 dBmv
Total: < +30 dBmv
Output Signal| +8 dBmv ~ +58 dBmv (QPSK)
+8 dBmv ~ +55 dBmv (16-QAM)
Media Connection| USB cable connection to PC: 90-ohm shielded USB cable, max length 5 m (16 ft)
Ethernet 10BASE-T: Cat 3, 4, or 5 UTP cable
F-type female 75-ohm connector to CMTS provider
PC Requirements Host
Interface| USB Specification 1.1 or up
System Requirements| USB: Windows 98, 98 Second Edition, Windows Me or Windows 2000
Ethernet: Windows 95 or higher, Windows NT 4.0 or higher

Physical Characteristics

Ports| 1 USB Type-B USB spec. 1.1 (modem to PC)
1 RJ-45 10BASE-T Ethernet (modem to PC, or to Ethernet, hub/switch)
1 F-type female 75-ohm connector (to CMTS provider)
---|---
LEDs| Power, LINK, ACT, STS
Dimensions| 220 x 183 x 55 cm (8.66 x 7.20 x 2.16 in.)
Weight| 700 g (24.69 oz.)
Input Power| 110 V, 60 Hz
Power Consumption| 12 Watts maximum
Environmental
Temperature| – 40 ~ 45 °C/ -40 ~ 113 °F
Humidity| 10- 95% (noncondensing)
Certification
Immunity| EN 61000-4-2/3/4/5/6/8/11
Emissions| FCC Class B, CISPR Class B, EN 61000-3-2/3
Safety| UL, CB

Troubleshooting

Cannot Connect to the Internet

Confirm that you have established an account with your service provider and that two-way cable service is provided.
Check that all cables are connected to the modem and PC. Verify that the proper cable type is used and its length does not exceed specified limits. Check the cable connections for possible defects. Replace the defective cable if necessary.
Verify that the modem and computer are powered on.
If the power source has a switch, ensure that it is switched on.
Check the power outlet by plugging in another device that is functioning properly.
Check the power cord with another device.
Power off the modem, wait for 20 seconds, and then power back on.
Close down your computer, power off, wait for 20 seconds, power back on, and then re-boot.
For USB connection:
– Check that the USB driver is correctly installed see “USB Installation for Windows 98, Window 2000 and Windows Me” on page 6.
For Ethernet connection:
If the Link LED on the network adapter’s bracket does not light, check the following items.
– Check that your computer is properly configured for TCP/IP see “Ethernet Installation for Windows” on page 6.
– Make sure the UTP cable type complies with IEEE 802.3 Ethernet or IEEE 802.3u standards for the type of network you are using. Also, make sure cable lengths are within the requirements specified. (See “Making a Connection to the Ethernet Port” on page 7.)
– Inspect all network cables and connections. Make sure the network cable is securely attached to the network adapter’s connector.
– Make sure the correct network card driver is installed for your operating system. If necessary, try reinstalling the driver.
– Make sure the computer and other network devices are receiving power. If you suspect a power outlet to be faulty, plug another device into it to verify that it is working.
– If the network adapter’s speed or duplex mode has been configured manually, check that it matches that of the attached network device port. Note that it is recommended to set the adapter to auto-negotiation when installing the network driver.

Port and Cable Assignments

Caution: DO NOT plug a phone jack connector into any RJ-45 port. Use only twisted-pair cables with RJ-45 connectors that conform with FCC standards.
An Ethernet twisted-pair link segment requires two pairs of wires. Each wire pair is identified by two different colors. Each wire pair must be attached to the RJ-45 connector in a specific orientation detailed below.

The Ethernet port on the modem is an MDI-X port, which allows straight-through cable connections to PCs, and to hubs and switches with MDI ports. In straight-through cable, pins 1, 2, 3, and 6, at one end of the cable, are connected straight through to pins 1,2, 3, and 6 at the other end of the cable. For connection to hubs or switches which have MDI-X ports, a cross-over cable must be used.

Pin

| MDI-X Signal Name|

MDI Signal Name

---|---|---
1| Receive Data plus (RD+)| Transmit Data plus (TD+)
2| Receive Data minus (RD-)| Transmit Data minus (TD-)
3| Transmit Data plus (TD+)| Receive Data plus (RD+)
6| Transmit Data minus (TD-)| Receive Data minus (RD-)
4,5,7,8| Not used at 10 Mbps| Not used at 10 Mbps

Straight-Through Wiring

If the twisted-pair cable is to join two ports and only one of the ports has an internal crossover (MDI-X), the two pairs of wires must be straight- through.

Straight-Through RJ-45 Pin Assignments

Crossover Wiring

If the twisted-pair cable is to join two ports and either both ports are labeled with an “X” (MDI-X) or neither port is labeled with an “X” (MDI), a crossover must be implemented in the wiring.

Crossover RJ-45 Pin Assignments

EMI Certification

FCC Class B Certification (USA)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired operation.

Warning: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from the one which the receiver is connected to
Consult the dealer or an experienced radio/TV technician for help

You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

Note: In order to maintain compliance with the limits of a Class B digital device, SMC requires that you use a quality interface cable when connecting to this device.
Changes or modifications not expressly approved by SMC could void your authority to operate this equipment. Suggested cable type is unshielded or shielded (UTP/STP) cable – Category 3 or greater for 10 Mbps connections.

Canada Department of Communications- Class B
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Department of Communications.

CE Mark Declaration of Conformance

This information technology equipment complies with the requirements of the Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to Electromagnetic Compatibility and 73/23/EEC for electrical equipment used within certain voltage limits and the Amendment Directive 93/68/ EEC. For the evaluation of the compliance with these Directives, the following standards were applied:

RFI	• Limit class B according to EN 55022:1998
Emission:	• Limit class A for harmonic current emission according to EN

61000-3-2 1995
• Limitation of voltage fluctuation and flicker in the low-voltage supply system according to EN 61000-3-3/1995
Immunity:| • Product family standard according to EN 55024:1998
• Electrostatic Discharge according to EN 61000-4-2:1995 (Contact Discharge: ±4 kV, Air Discharge: ±8 kV)
• Electrical fast transient/burst according to EN 61000-4-4:1995 (AC/DC power supply: ±1 kV, Data/Signal lines: ±0.5 kV)
• Surge immunity test according to EN 61000-4-5:1995 (AC/DC Line to Line: ±1 kV, AC/DC Line to Earth: ±2 kV)
• Immunity to conducted disturbances, induced by radio-frequency fields: EN 61000-4-6:1996 (0.15 – 80 MHz with 1 kHz AM 80% Modulation: 3 V/m)
• Power frequency magnetic field immunity test according to EN 61000-4-8:1993 (1 A/m at frequency 50 Hz)
• Voltage dips, short interruptions, and voltage variations immunity test according to EN 61000-4-11:1994 (>95% Reduction @10 ms, 30% Reduction @500 ms,

95% Reduction @5000 ms)

Warning! Do not plug a phone jack connector in the RJ-45 port. This may damage the device. Les raccordeurs ne sont pas utilisé pour le système téléphonique!

Safety Compliance

Underwriters Laboratories Inc. (USA)

Important! Before making connections, make sure you have the correct Cord Set. Check it (read the label on the cable) against the following specification list.

Operating Voltage	Cord Set Specifications
120 Volts	UL Listed/CSA Certified Cord Set

Minimum 18 AWG
Type SVT or SJT three conductor cord
The maximum length of 15 feet
Parallel blade, grounding-type attachment plug rated 15 A, 125 V
240 Volts (Europe only)| Cord Set with H05VV-F cord having three conductors with a minimum diameter of 0.75 mm2
IEC-320 receptacle
Male plug rated 10 A, 250 V

Warranty

SMC warrants to the original owner that the product delivered in this package will be free from defects in material and workmanship for a period of three (3) years from the date of purchase from SMC or its Authorized Reseller. For the warranty to apply, you must register your purchase by returning the registration card indicating the date of purchase and including proof of purchase. There will be a minimal charge to replace consumable components, such as fuses, power transformers, and mechanical cooling devices. The warranty does not cover the product if it is damaged in the process of being installed. SMC recommends that you have the company from whom you purchased this product install it.

THE ABOVE WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTY ARISING OUT OF ANY PROPOSAL, SPECIFICATION, OR SAMPLE. SMC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SMC NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT ANY OTHER LIABILITY.

FOR TECHNICAL SUPPORT, CALL:
From U.S.A. and Canada (24 hours a day, 7 days a week) (800) SMC-4-YOU; 949-679-8000; Fax: 949-679-1481
From Europe (8:00 AM – 5:30 PM UK Time) 44 (0) 118 974 8700; Fax: 44 (0) 118 974 8701

INTERNET
E-mail addresses:
techsupport@smc.com
european.techsupport@smc-europe.com

Driver updates:
http://www.smc.com/index.cfm?action=tech support drivers downloads
World Wide Web:
http://www.smc.com/
http://www.smc-europe.com/

FOR LITERATURE OR ADVERTISING RESPONSE, CALL:

U.S.A. and Canada: (800) SMC-4-YOU; Fax 949-679-1481
UK: 44 (0) 118 974 8700; Fax 44 (0) 118 974 8701

If you are looking for further contact information, please visit www.smc.com or www.smc-europe.com.

****38 Telsa
Irvine, CA 92618
Phone: 949-679-8000

Model Number: SMC8002CM-US
Publication Number: 150200006400A
Edition Number: E022002-R01 F1.0