poly C3210 Blackwire 3200 Series Corded headset with inline call control User Guide
- June 6, 2024
- Poly
Table of Contents
Blackwire 3200 Series
Corded headset with inline call control
User Guide
Overview
Icons| Inline control| LEDs|
Function
---|---|---|---
**| Call button| Flashes green| Incoming call
Solid green| On a call
**| Volume up button| | Increases the listening volume
**| Volume down button| | Decreases the listening volume
**| Mute button| Solid red| Headset is muted
Setup
Power on your headset by connecting to your computer or mobile device.
You can connect your headset in 2 ways:
-
Via USB-A/USB-C connector
NOTE Headset call control functionality may vary in mobile devices.
-
Via 3.5 mm connector
NOTE Headset call control functionality is not available.
3.5 mm connector
available on Blackwire 3215/3225 only.
Load software
Customize your device behavior through advanced settings and options with Poly
Lens Desktop App. Some softphones require the installation of Poly software to
enable device call control (answer/end and mute) functionality. Download:
poly.com/lens.
NOTE Device settings are also available in Plantronics Hub Desktop App.
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at
poly.com/lens.
While updating:
- Do not use your Poly device until the update is complete.
- Do not start a second update from a second device.
- Do not stream media.
- Do not answer or place a call.
Fit
Adjust the headband
Lengthen or shorten the band until it fits comfortably. The cushions should
sit comfortably over the center of your ears.
Position the boom
This headset can be worn on the left or right side. Rotate the boom to align
with your mouth.
CAUTION To avoid breaking the boom, only rotate it up and over 180°.
Adjust the boom
Gently bend the boom in or out so it is approximately two finger widths from
the corner of your mouth.
Use the inline controller
Make/take/end calls
Headset call control is a software feature and is dependent on a compatible
softphone. If you have not installed Poly Lens Desktop App (poly.com/lens) or
do not have a compatible softphone, press the headset call button first and
then make/take/end the call using the softphone application.
Answer or end a call
Tap the Call button or use your softphone.
Make a call
Dial using your softphone application.
Redial
If not on an active call, double key press the call button to redial the last
call.
Hold
Press and hold the call button for 2 seconds to put a call on hold.
Volume
Listening volume
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume
accordingly.
Mute
During a call, briefly press the mute button to mute the microphone on the
inline controller. To unmute press the button again.
Troubleshooting
Headset
I cannot hear the caller.|
• Listening volume is too low. Press the volume up button on the headset.
and/or ensure that the volume setting on your computer is set accurately.
• The analog headset is not set as the default audio device. Use the audio
settings in your sound control panel/preferences to select your headset as the
default audio device.
---|---
Callers cannot hear me.|
• Headset is muted. Slide the mute button up to unmute the microphone.
• Headset microphone boom aligned incorrectly. Align the headset boom with
your mouth.
• The analog headset is not set as the default Voice device. Use the audio
settings in your sound control panel/preferences to change the input device.
The sound in the headset is distorted.
I can hear an echo in the headset.
|
• Lower the listen to volume on your softphone until the distortion disappears
• Adjust the volume on the headset.
The other headset I was using to listen to music does not work anymore.
|
• The analog headset will set itself as the default audio device in Windows. Use the audio settings in your sound control panel/preferences to change the audio device.
My phone is not finding my headset during a call or while listening to music.|
• When on a call or listening to music, make sure that audio is routing to the desired headset by going to your settings and ensuring it defaults.
Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States
Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and
the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the
property of their respective owners. Manufactured by Plantronics, Inc.
211088-06 06.21