ctronics 3G/4G LTE Camera User Manual

ctronics 3G/4G LTE Camera User Manual

1. General Introduction

Ctronics 4G series cameras consist of various indoor and outdoor cameras of different shapes and functions. Users can monitor multiple cameras on the same device and Ctronics 4G series cameras support Android and IOS phones and tablets, Windows PC, and Mac. Before adding camera, you need to insert an activated SIM card with a data package.

2. Add Camera

There are two ways to add and manage the camera: use the mobile APP or use the PC/MAC client.

2.1 Use Mobile APP to Add Camera

1. Download the mobile application “CTRONICS” from Google Play or App Store to your mobile device.

2. Find the UID and QR code of the camera on the body label (Figure 1).
   
   (Figure 1)

3. Open the mobile application “CTRONICS” on the mobile device, click Add Camera, and add the camera by “Scan the QR code to add UID” (Figure 2). The camera will display “ Online” status (Figure 3).
   
   (Figure 2)
   
   (Figure 3)

2.2 Use PC/MAC Software to Add Camera

1. Log in to www.ctronics.com to download and install the PC/MAC software “HiP2P”. Please be mindful when distinguishing between the different versions for Windows and MAC.

2. Run the “HiP2P” software on the computer. There is no password by default and the password is blank.

3. Click the setting icon on the menu bar and select the input device Ul D button (Figure 4).
   
   (Figure 4)

4. Enter the UID and name of the device. The default password is “admin” (the UID is on the label on the camera).

5. Click the preview interface, select the device, click the right mouse button, and drag the device into the screen window.

6. After a few seconds, the camera will display the status “online” on the interface (Figure 5).
   
                                                                     (Figure 5)

3. Introduction to Mobile Apps

You can connect multiple Ctronics 4G series cameras on the same mobile device and use the Ctronics app. There are 5 bottom menus on the interface: Camera, Photo, Video, About and Contact us. If you need more information about the Ctronics APP version, please feel free to contact us via e-mail. Thanks.

3.1 Camera
The main interface allows you to Add Camera, Delete Camera, View Camera, and Access Camera Settings.

3.1.1 Add Camera: Enter the UID, username, and camera password to add any online camera to the application (Figure 6).

(Figure 6)

3.1.2 Delete Camera: Click the edit icon at the top of the interface or slide the camera bar to the left to display the delete option.
3.1.3 View Camera: Click on the camera image to enter the real-time monitoring interface (Figure 7).

(Figure 7)

1. Flip the mirror| Adjust the upside down and left-right mirroring of the camera image.
---|---
2.Adjust the image focus| If it is an optical zoom lens, you can click this button to zoom in or out of the image. You can also adjust the focal length of the lens image (fixed focus cameras do not support this function).
3.Set the preset position| Move the camera to a position, enter 1, and click “Set”. This position will be recorded as position 1. Move the camera to the second position, enter 2, and click “Set”. This second position will be remembered as position 2. Repeat the above steps to set all the required positions. When you need to move the camera to the preset position, just enter the number and click “Call”. The camera will automatically move to the corresponding position.
4.Night vision mode| Normal: turn on the infrared light for a black and white picture. Color: turn on the white light and the screen is colored. Auto: infrared black-and-white screen when no human figure is detected; after a human figure is detected, the white light is turned on to make a color picture. If no human figure continues to trigger the camera, it will automatically retum to the black-and-white picture after 30 seconds.
5.Smart tracking| The detected movement or humanoid object is tracked and the lens is rotated until the target disappears and the camera returns to the initial position.
6.Close the preview| Click to close the preview image.
7.Sound monitoring| Turn on sound monitoring to listen to the sound around the camera on the mobile phone.
8.Voice intercom| Press and hold the icon to use the intercom to talk.
9.Save screen image| Press it to capture the current picture and save it in the APP local picture.
10.Manual recording| Press it to record the current video and save it to the APP local recording.
11.Picture quality mode| Switch the definition of the preview screen between HD and SD, according to your needs.

*Note: Not all cameras have the functions listed on this interface. For available functions, please refer to the product description or contact our customer service.

3.1.4 Access Camera Settings.
Click the setting icon to enter the camera settings interface.

1. Change password The default password is “admin”. It is recommended that you change the password to protect your camera.

2. Alarm mobile settings Enable/disable camera movement detection, as well as set the detection area and sensitivity.

3. Set up humanoid alarm Enable/disable camera humanoid detection; enable/disable framed humanoid.
   (1) Linkage trigger: The alarm is triggered when the object is moving AND the object is judged to be human.
   (2) Separate trigger: When an object is detected to be moving OR a humanoid is detected, an alarm will be triggered.
   *Note: To reduce false alarms, it is recommended to select a linkage trigger.

4. Alarm linkage Enable/disable alarm push: When a moving object is detected, send an alarm message to the phone. Enable/disable alarm SD card recording: Save alarm recording to SD card Enable/disable e-mail: When a moving object is detected, send alarm message and picture to your e-mail. Enable/disable saving pictures to FTP server. Enable/disable saving video to FTP server. Select the number of captured pictures 1-3 PCS. Set the alarm linkage: When a moving object is detected, the horn will sound an alarm. You can select the type of sound and the duration of the alarm.

5. Plan to record Set the length of the video file: Support 15 to 900 seconds. Enable/disable recording; select stream settings.

6. Audio settings Audio output type: linear input, microphone input. Input and output volume: 1-100.

7. Video settings Set video parameters and select frequency.
   *Note: The camera will automatically adjust according to the movement of the screen. There is no need to modify these values.

8. 4G settings Check the signal strength of the SIM card, view the operator, modify the APN mode, etc.

9. SD card settings Check the available storage space of the SD card and format the SD card.

10. Device time setting Set the time and time zone of the camera
    *Note: The default time zone of the camera is set to GMT+8. Please modify it to the local time and time zone after connecting with the camera and save it.

11. E-mail settings After the e-mail setting is enabled, enter the e-mail information. You can find our documentation on email settings in Support-Download on our website.

12. FTP settings After enabling FTP transfer, enter the FTP server information. Please check your FTP server provider for server information.

13. System Settings Used to restart and reset the camera.

14. Equipment Information Information about the camera, including software version, IP address, network type, etc.

3.2 Photo

Click the picture option, select a camera on the local interface, and watch the manually-taken picture. These manually-taken photos are saved in the memory of your mobile device.

3.3 Video

3.3.1 Click the video option and select a camera under local or remote recording to watch the recorded video.
(1) Local recording Click the recording icon in the real-time interface to perform manual recording. After the recording is completed, the video will be automatically saved to the local recording interface. Click the download icon to download and save it to your phone album.
(2) Remote recording The video for automatic recording is saved in the remote recording interface. There are two types of automatic recordings: alarm recording and scheduled recording. These videos are automatically saved in the camera’s SD card.
3.3.2 The video list interface defaults to display all the videos recorded in the past 6 hours. The user can click the “Search” button on the upper right side of the nterface to find the recordings from a specified time period for viewing.
3.3.3 Clicking on the video file will show two options: “Play” and “Download”. Once the video is recorded, it will be automatically saved to the download interface in the local video. You can then click the download icon to proceed with the download and save the recording to your mobile phone photo album, or click play and view the video.

3.4 About

Version information of Ctronics APR

3.5 Contact us

4. PC/Mac Client Software Introduction

Through the PC/Mac software “HiP2P”, you can connect multiple Ctronics 4G cameras on the same PC. HiP2P software can be downloaded from Support-Download on the Ctronics website.
*Note: Compared with the Windows software, the interface of the Mac software is more simplified. Many functions may only exist in the Windows software.
The password of the default login account “admin” is blank. You can leave the password blank and confirm that you can access the functions on the interface.
There are 8 function icons in the menu bar. They are preview, auto add camera, local playback, remote playback, settings, system log, switch user, and exit (from left to right).

4.1 Preview

This is used to view the real-time picture of the camera, operate the camera PTZ and image picture, set the preset position, use the voice intercom, take pictures and video, and perform split-screen viewing (Figure 8).
*Note: Not all functions are applicable to your camera. Please refer to the product description or contact us to get the available functions for your camera.

(Figure 8)

1. Camera list: Display the name information of the camera.
2. Camera real-time image: View the real-time image of the camera.
3. PTZ control: Operate the camera to rotate up and down, as well as use the camera lens optical zoom (fixed focus cameras do not support the zoom function).
4. Preset position setting: Move the camera to a position, enter 1, and click “Set”. This position will be recorded as position
5. Move the camera to the second position, enter 2, and click “Set”. The second position will be recorded as position
6. When you need to move the camera to the preset position, just enter the number and click “call”. The camera will automatically move to the corresponding position (only applicable to PTZ cameras).
7. Intercom function: Click the button to speak to the person who is on the other side of the camera.
8. Volume adjustment: Adjust the volume.
9. Manual recording: Click to record the real-time picture and save it to the computer disk.
10. Save the picture: Click to take a screenshot of the real-time picture and save it to the computer disk.
11. Number of split screens: Choose single screen or multiple screens to view the camera screen.
12. Full screen mode: Display full screen picture.
13. Hide event: Click to hide the event box below

4.2 One-click Add Camera
Click to automatically add cameras in the same LAN (4G cameras do not support this function).

4.3 Local Playback
For local playback, click on the recording on the real-time interface, and after the recording is completed, save the video in your computer hard disk. When you want to play the local video, please select the camera, recording type, date, and time to find the recorded video to play and view it (Figure 9).

(Figure 9)

1. Camera list: Display the name information of the camera.
2. Video type: Choose different video types to filter the video.
3. Recording time: Play the recordings from different time periods according to the year, month, and day.
4. Camera video image: View the video image of the camera.
5. Play button: Click to start playing the video.
6. Pause playback: Click to pause the video.
7. Save the picture: Click to take a screenshot of the playback screen and save it to the computer disk.
8. Electronic zoom: Zoom in on part of the image.
9. Full screen mode: Display full screen.
10. Playback speed: Choose the speed of the video playback.
11. Volume adjustment: Adjust the volume.
12. Hide event: Click to hide the following event box.

4.4 Remote Playback

Remote playback means that after the customer inserts the SD card, the device automatically saves the video to the SD card. When you want to play the recorded video on the SD card, please select the camera, recording type, date, and time to find the recorded video for viewing. (Figure 10)

(Figure 10)

1. Video file list: Displays the name and time information of the video files in the card.
2. Video type: Choose different video types to filter the video.
3. Select channel: Select different cameras to view the video.
4. Recording time: Play the recordings of different time periods according to the year, month, day, and time.
5. Camera video image: View the video image of the camera.
6. Play button: Click to start playing the video.
7. Pause playback: Click to pause video playback.
8. Save the picture: Click to take a screenshot of the playback screen and save it to the computer disk.
9. Electronic zoom: Zoom in on part of the image.
10. Full screen mode: Display full screen picture.
11. Volume adjustment: Adjust the volume.
12. Video progress bar: Move the progress of the video for repeated viewing.

4.5 Settings
4.5.1 Device management to manage the camera in the software (Figure 11).

(Figure 11)

1. Area management: Set up areas; add, delete, and modify.
2. Add camera: Enter the device UID, name, and password to add (the default password is admin. If the password is modified, you need to enter the modified password to add).
3. Camera management: Modify and delete the added camera.  Search and add a local camera.

4.5.2 Parameter setting (Figure 12): Set camera parameters

(Figure 12)

1. Video: View video parameters and set OSD and video frequency.
   (*Note: The video parameters do not support manual modification and the camera adapts according to the level of movement of the screen)

2. Image settings: View image parameters and turn smart tracking on or off.

3. Audio: Set the input and output volume to control the volume.

4. Alarm settings: Set motion detection and humanoid detection, mailbox alarm, and ftp alarm. The alarm is triggered when an object is detected and pictures or videos are sent to the mailbox and ftp server. You can also set the alarm time and customize the alarm time segment.

5. Network settings: View some information such as IP address, HTTP port, HTSP port, and onvif protocol.

6. SD card: Set the type of video stream to be recorded and the duration of the video file, check the remaining space of the SD card, and format the SD card. You can also set the time of the video to customize the video.

7.  Timed capture: Set the image to be saved to the SD card and ftp server.

8. PTZ: Set the camera PTZ parameters.

9. Login information: Modify the password of the camera.

10. System: Set the time zone of the device and view device information parameters.

11. 4G settings: Look at the signal strength of the SIM card, view the operator, modify the APN mode, etc.

12. Motion detection: Set multiple detection areas and detection sensitivity.

4.5.3 Recording management: Set PC hard disk recording, enable/disable recording, set recording schedule, customize recording settings, customize select computer disk to change storage path, etc.
*(Note:** Please keep the software running on the PC to record video on the hard disk of the PC).

4.5.4 Alarm management: Set the alarm function on the PC side, enable/disable the alarm on the PC side, set the alarm schedule, set the alarm to record on the PC hard disk, and set the sound alarm on the PC.

4.5.5 User Management: Set the user account and password of HIP2P on the PC.

4.5.6 Other settings: Please set the saving path of the picture after taking a local photo, the number of split screens for the real-time interface, the default password after adding a camera, etc.

5. Q&A

1. How do you turn on the camera?
   The camera will automatically turn on and self-check the gimbals when it is powered on. There is no power indicator on the camera. You can cover the light detector to simulate night mode and check whether the infrared LED is on. If it is, the camera is well powered.

2. I accessed the SD card and got the recorded video, but I cannot play the recorded video on the computer.
   You can download the software “HiPlayer” from our website www.ctronics.com to play videos.

3. If I forget the password of the camera, how can I recover it?
   Please note that the password cannot be recovered. If you forget the password, you need to press and hold the reset button on the camera connection line for 10 seconds after the camera has been powered on for three minutes. The camera will make a sound when resetting, indicating that the reset was successful. The account and password are restored to the default “admin”.

4. 4. How do you reset the camera to factory default settings?
   If the camera is connected online, you can find the reset option in the phone application or PC software to reset the camera. If the camera is offline, you can press and hold the reset button on the camera connection line for 15-20 seconds to reset the camera.

5. How to delete the recording on the SD card?
   When the SD card is full, the camera will automatically overwrite the original recordings in the SD card. It does not support the single deletion of files to avoid the loss of other files. If you want to delete all videos manually, you can enter the SD card settings and format the SD card.

6. The time displayed on the recorded video is incorrect. How many hours is the difference between the actual recorded time?
   By default, the time zone on the camera is GMT+8. Please enter the camera’s time setting and select the correct time zone for your camera. If you are in summer time, please enable daylight saving time. After selecting the new time zone, remember to verify the changes. The camera will restart to get the correct time.

7. Alarm recording only lasts 15 seconds. How can I modify the length of the alarm video?
   The length of the alarm video is fixed at 15 seconds and cannot be modified. At the end of these 15 seconds, if the camera continues to detect motion, it will start a new recording. If the action lasts more than 15 seconds, there will be multiple recordings.

8. How do I enter e-mail information in e-mail settings?
   We have a document about e-mail settings and various e-mail providers. You can find it in Support-Download of our website www.ctronics.com for reference.

9. The alarm notification is turned on, but when there is motion detected,my smartphone still doesn’t receive the notification.
   This may happen on Android phones, because the Android system closes apps in the background to save battery. When the application is closed, it will not be able to receive notifications. You can enter battery management/battery optimization in your Android phone settings to allow the application Ctronics to run in the background.

10. I have enabled the transmission of images and videos to the FTP server, but only images are received in my FTP server; the alarm video is not saved on the server.
    If you want the camera to transfer the alarm video to the FTP server, you must first install an SD card in the camera.

Claim Your Lifetime Warranty

Thank you for choosing Ctronics products. We are committed to providing the best service to all our customer.
If anything has happened to your product, please contact us for a lifetime warranty.

Online Support ctronics ctronics ctronics support

E-mail: support@ctronics.com
Website: www.ctronics.com

References

• Ctronics | Wireless HD Security Camera | Smart Home Cameras

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