SUNWIRE Mitel 6873 SIP Phone User Guide

: June 6, 2024
: SUNWIRE

Table of Contents

SUNWIRE Mitel 6873 SIP Phone
Overview with Key Descriptions
Setting Up Your Voicemail
Navigating Your Voicemail
Most Common Phone Features
Solutions that shine
Telephone Feature * Codes
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SUNWIRE Mitel 6873 SIP Phone

Overview with Key Descriptions

SUNWIRE Mitel 6873 SIP Phone 1

Key Description

Message LED Indicator: Will flash red when a new voicemail message is received.
TFT LCD Touchscreen
Call List key: Displays recent answered and unanswered calls.
Redial key
Line keys: Line keys are specific to the phone being used. This means that having an active call on Line 1 does not affect any other user’s ability to make a call out on Line 1 of their phone.
Loudspeaker/Headset key: Used to answer or place a call using the speaker phone. If a headset is connected, this button is used to answer or place a call using the headset.
Volume key: The volume key is responsive to the state of your phone. If on a handset call, the volume key will change the volume on the handset. If using speaker phone, the volume key will change the volume of the speaker. When not on a call, the volume key will change the volume of the ringer. Each volume setting is separate. Your phone will remember the last used volume settings.
Mute key: Enables the user to hear the other person but the other person cannot hear the caller. The light will flash red when active. Options key: Phone menu settings (such as ringtones).
Hold key
End Call key
Speaker

Setting Up Your Voicemail

Choose a passcode and record your greetings.
Accessing your Voicemail
By default, your voicemail is set to answer after 5 rings. To access your voicemail, dial 98. To access another extension’s voicemail, dial 98+Ext. To access your voicemail remotely, call your extension and press the * key when your voicemail answers.

Setting your Passcode
When accessing your voicemail, you are prompted for a passocde. The default passcode is 1234. Once logged in, you can change your passcode by pressing 0 for Mailbox Options and then 1.

Recording your Greetings
Sunwire offers the option for up to three different types of greetings.

Unavailable Greeting
To record your main Unavailable Greeting, from the voicemail’s main menu press 3 for Greetings then press 1 to Record a Greeting. Press 3 to record your Unavailable Greeting and follow the voice prompts.

Busy Greeting
If you would like a different greeting to be played when you are on the phone and your line is busy, you can record a Busy Greeting. From the main menu, press 3, 1, 2 to record your Busy Greeting.

Temporary Greeting
You can also setup a Temporary Greeting if you are going away but do not want to record over your existing greetings. Once enabled, the Temporary Greeting will always play until it is disabled.
To record a temporary greeting, press 3, 1, 1 from the main menu. To toggle (enable/disable) your temporary greeting, press 3 then 4.

Navigating Your Voicemail

SUNWIRE Mitel 6873 SIP Phone 2

Most Common Phone Features

Log In / Log Out of your Extension
This feature is most commonly used by individuals who share phone sets or those who wish to use their extension on different phones (and/or locations). Your phone may be equipped with a Login and Logout softkey. You can also use 11 to log into your extension and 12 to log out of your extension. Dial *13 to playback the phone’s current extension status.

Directory and Speed Dial
Pressing the Directory Listing key will give you the option to navigate your corporate and local contacts. The corporate directy is managed by your system administrator and is sorted alphabetically. Your local directory is only stored on your phone and you can add, remove or modify contacts as you wish without affecting others in the company. Your Speed Dial settings can be added and manged from either your telephone set or the administrative web portal. Speed dials can range from 1 to 999; all speed dials are preceded by ‘0’. To configure your extension’s speed dial settings:

Dial: 00
Enter the speed dial number you’d like to edit followed by the # key.
Enter the phone number to be assigned for this speed dial option.
You will hear a recording state: “Speed Dial Saved.”

If you select a speed dial that already has an entry; you will be given the option to: edit the entry, delete it or playback its assigned number.

Solutions that shine

Transferring Calls
There are two methods of transferring a call: Attended (full) Transfer and Blind Transfer. An attended transfer allows you to speak with the individual you are transferring to prior to completing the transfer whereas a blind transfer simply sends the call. To complete an attended (full) transfer:

While on a call, press the Transfer Call key.
Enter the number or extension you would like to transfer the call to.
Press ‘Dial’ using the bottom softkeys.
You will then be connected with the person you are transferring to while the current call is placed on hold.
To complete the transfer, simply press the Transfer Call key again.

To complete a blind transfer, follow the same steps as above but rather than pressing ‘Dial’ at step 3 – simply press the ‘Transfer Call’ key again to complete the transfer.
Note: If you transfer a call and it is not answered, it will go to that extension’s voicemail. You can also transfer a call using the Directory Listing key rather than entering a number or extension.

Conference Calling
The Conference Call (3-way) key allows you to add a third person to the call. It’s functionality is the same as an attended transfer, although rather than completing the transfer it merges all the callers.
Note : Like an attended transfer, you must first speak to the person you are inviting into the conference call. There is no ‘blind’ conference call. Also, because you initiate the conference call, hanging up on the other users will drop the call completely. To avoid this, rather than hanging up the call, use the ‘Leave’ button which will appear as a bottom softkey during a conference call.

Parking a Call
Inbound calls can be parked (put on a public hold) by way of the bottom softkeys or by dialling: ##. Parking a call allows you or another user to pick up the call from any other device on the phone system. While on a call, you will find a ‘Park’ softkey. If your phone is not equipped with a ‘Park’ softkey, simply press ##. This will place the call in the next available parking lot. The system will read back the parking lot number once the call is parked. The call will then leave your phone and you can hang up the receiver. You could now advise the person who must answer the parked call that they have a call parked on “XX” (where XX represents the parking lot number where the call was parked). Using a pre-specified softkey for that parking lot will allow any user to pick up a call in that parking lot. Alternately, users can simply dial the parking lot number in order to pickup the parked call.
Note : If your phone is configured with pre-specified softkeys for parking lots, the status light next to the softkey will light up if a call is parked in that parking lot number.