RTX745x High-End Headset Base User Guide
- June 5, 2024
- RTX
Table of Contents
RTX745x High-End Headset Base
User Guide
Trademarks
RTX and the combinations of its logo thereof are trademarks of RTX A/S,
Denmark.
Other product names used in this publication are for identification purposes
and maybe the trademarks of their respective companies.
Disclaimer
The contents of this document are provided about RTX products. RTX makes no
representations with respect to completeness or accuracy of the contents of
this publication and reserves the right to make changes to product
descriptions, usage, etc., at any time without notice. No license, whether
express, implied, to any intellectual property rights is granted by this
publication
Confidentiality
This document should be regarded as confidential, unauthorized copying is not
allowed
© Apr-2020 RTX A/S, Denmark, All rights reserved
http://www.rtx.dk
About This Document
This document describes the configuration, management, operation, and maintenance of the RTX745x headset base which is part of the range of the DECT system. For customer-specific modes, please refer to specific customer agreements.
Audience
This guide is intended for everyday users. Furthermore, network administrators, IT support, and anyone who wishes to gain knowledge on the fundamental features of the RTX745x base can also benefit from this material.
When Should I Read This Guide
Read this guide before you install the devices and before setting up the DECT
connection.
This manual will enable you to set up components in your network to
communicate with each other and deploy a fully functional system.
What’s Inside This Guide
We summarize the contents of this document in the table below:
WHERE IS IT? | CONTENT | PURPOSE |
---|---|---|
CHAPTER 2 | Package overview | Presents the package content and handling |
CHAPTER 3 | About the device | Provides information on the device specifications |
and
hardware
CHAPTER 4| User interface| Gives an overview of the available icons on the
user interface
CHAPTER 5| Call activity on the base| Introduces the different types of call
scenarios
CHAPTER 6| Features overview| Introduces the supported features on the base
CHAPTER 7| Regulatory compliances| Presents the adherence to the laws and
regulations
What’s Not in This guide
The guide is not intended to be a comprehensive reference to details and specific steps on how to configure other vendor-specific components/devices. For such a reference to vendor-specific devices, please contact the respective vendor for documentation.
Abbreviations
For this document, the following abbreviations hold:
DECT: | Digital Enhanced Cordless Telecommunications |
---|---|
MWI: | Message Waiting Indicator |
PCBA: | PCB Assembled |
MFB: | Multi-Function Button |
BT: | Bluetooth |
References/Related Documentation
Pc tool
Headsets guide
RTX745x GUIDE 1.0
Proprietary and Confidential
Document History
REVISION | AUTHOR | ISSUE DATE | COMMENTS |
---|---|---|---|
1 | DKO | 15.05.2020 | First release |
What is new
What new features have been added?
VERSION | FEATURE |
---|---|
V1.0 | First release |
Documentation Feedback
We always strive to produce the best and we also value your comments and suggestions about our documentation. If you have any comments about this guide, please enter them through the Feedback link on the RTX website. We will use your feedback to improve the documentation.
Package overview
Prior to opening, examine the shipping package for evidence of physical damage. If there is proof of mishandling prior to opening, you must report it to the relevant support center of the regional representative or operator.
Content
Make sure all relevant components are available in the package before proceeding to the next step. In principle, every shipped headset unit package/box contains the following items:
- 1x headset
- 1x base station (charger)
- 1x PSU fixed
- 1x USB C cable
- 1x 600mAH Li-polymer battery
- 1x 1-page A5 double side B/W print
Customer-specific changes may occur.
Damage inspection
The following steps are recommended to be followed for damage inspection:
- Examine all relevant components for damage
- Make a “defective on arrival – DOA” report or RMA to the operator. Do not move the shipping carton until it has been examined by the operator. The operator/regional representative will initiate the necessary procedure to process this RMA. They will guide the network administrator on how to return the damaged package if necessary.
- If no damage is found, then unwrap all the components and dispose of empty package/carton(s) in accordance with country-specific environmental regulations.
About the device
The RTX745x device is an EHS/USB wireless base station that provides USB connectivity to PC/laptop/desktop phones and DECT connectivity to RTX725x headsets/DECT speakerphones. It is designed as a Plug & Play solution, meaning that no additional driver installations are needed.
The figure below (Fig.1) illustrates the high-level description of the communication possibilities of the device. The RTX745x base is connected to a host (PC or desktop phone) with a USB interface. It acts as a DECT base station for RTX725x headset and DECT speakerphone.
The RTX745x serves as a base and charger for the RTX725x series headsets. The primary application is within call centers and office environments allowing the user access to internet/VoIP calls, music playback via the PC/mobile phone, and desk phone connectivity.
Device overview
The drawings below illustrate the dimensions of the device (Fig. 2).
The base includes a 2.4-inch 240×320 TFT display for status and configuration. Furthermore, it has 3 keys for call control handling (hook off, hook on and mute), a clickable scroll wheel, and a key for easy menu navigation (Fig.3).
Further details on the functionality of the keys can be seen on the table below:
Input | Functionality |
---|---|
Hook off | Answer call (short press) |
Swap between calls (short press)
Swap between lines (double press)
Hold/Retrieve call (short press)
Hold active calls and accept the incoming call (long press)
Hook on| End call
Reject call
Mute| Toggle mute
Back key| Return to the parent menu of the current submenu
Leave the settings menu
Scroll wheel| Open the settings menu
Select an item in the settings menu
Scroll to the next item in the settings menu
Scroll to the previous item in the settings menu
Adjust earphone volume
Spare battery charging
The base also includes a separate charger for a spare battery. The battery is placed on the back of the base, as shown below (Fig.5).
Ringer configuration
The RTX745x has a built-in ringer for audible alerts for the user. The audio settings of the ringer can be configured via the PC Setup tool or the base menu. The ringer may be muted by selecting “Silent mode” in the PC Setup Tool.
Connect to VoIP multicell systems
The RTX725x headset and RTX7451 base together can integrate into VoIP multicell and dual cell systems. The base will register on behalf of itself and the headset. The two registrations are independent but will be linked logically as one unit on the VoIP system. The purpose of this integration is to hand over the user’s calls to the VoIP system for the user to be flexible in terms of location.
Configuration tool (PC tool)
The RTX745x and RTX725x parameters can be configured via an external PC
configuration tool (PC tool). Moreover, the tool is used to firmware upgrade
both devices and do upgrades of the tool itself. The PC tool is available for
Windows and macOS. The screenshots below display an example of the GUI
interface of the tool. Logos and colors can be adapted to customer needs. For
more information about the tool, please refer to 1.6 References/Related
Documentation.
User interface
As mentioned above, the RTX745x base supports a 2.4-inch 240×320 TFT display which has a user-friendly interface (UI). The UI is designed to be operated at an arm’s distance, meaning that the status bar is large and visible (Fig.8). However, the icons shrink in size when navigating through the device’s menu, yet still, allow the user to see the status (Fig.9).
The following table aims to introduce you to the available icons on the UI of the device.
Icon | Description | Function |
---|---|---|
Signal strength (Default) | ||
Signal strength (Collapsed) | informs the user of how good |
the signal is
| Desktop phone connection (Default)
Desktop phone connection (Collapsed)| indicates that RTX745x is
connected to a Desktop phone
| PC-USB connection (Default)
PC-USB connection (Collapsed)| indicates that RTX745x is
connected to the PC
| Battery status (Default)
Battery status (Collapsed)| Battery full
| Battery status (Default)
Battery status (Collapsed)| Battery running low
| Battery status (Default)
Battery status (Collapsed)| Battery critical
| Battery status (Default)
Battery status (Collapsed)| No battery, please charge the device
| Call icon| animation indicating an incoming call
| Microphone mute| indicates that the microphone state has been changed to
mute
| Hold| indicates a call on hold
| Eco-mode| indicates enabling/disabling Eco mode for the headsets
DECT registration status interface
The following screenshots represent the interface during a DECT registration (Fig.10).
Call activity on the base
To have call activity on the base, a master headset must be registered and locked to the base. If the master headset loses connection during call activity, all the calls will be terminated.
Incoming call
The base will notify the user with visible and audible indications whether an incoming call is from EHS or USB line. If both lines are in an idle state and an incoming call is received to one of the lines, the base rings and displays the call (Fig.11). However, if there are two simultaneous incoming calls from two different lines, the active control is made by the first incoming call (the first that came is served first). The second incoming call cannot be accepted by the base until the first incoming call has been answered or ended, or the line is swapped manually by the user (Fig. 12). In case of having one of the lines is occupied (inactive call), the new incoming call will be displayed as waiting in a queue (Fig.13).
Active call
When a call is active, the base displays the active call and the audio path is connected between the far-end party and RTX725x headset. It is not possible to have more than one active call on a single line at the same time.
On-hold call
When a call is put on hold, the base displays a hold call status, and the audio path is disconnected between the far-end party and the RTX725x headset (Fig.15 Two calls, one on hold). It is not possible to set EHS’s active call on hold by the base.
Multiple calls
There is more than one call existing in a single line. EHS line does not support multiple call.
Multiple line
There is more than one call existing in different lines.
Active & Inactive line
When a line is active, the base displays the active line and the audio path is
connected via the line. It is not possible to have more than one active line
at the same time.
When a line is inactive, the base displays an inactive line and the audio path
is disconnected via the line. It is not possible to have manual call control
of the base when the line is inactive.
Call termination
All calls will be terminated when the master headset loses link or is placed on the cradle.
Line swapping
In this case, two calls are established in two different lines, one of them is being the active call in the active line. To make the line swapping simpler, the active line is swapped automatically depending on-call activities change. It can be one of the following scenarios:
- User makes an outgoing call by softphone or desktop phone.
- User retrieves USB held call by softphone.
- User swaps USB call by softphone.
- The user accepts an incoming call.
- The call from the first active line is ended and another call exists in the second inactive line.
The user can also swap the line from the base manually. When a line is swapped successfully, between two different lines, a visible indication is shown on base.
RTX745x GUIDE 1.0
Proprietary and Confidential
Microphone muting
Microphone muting control is separated into two muting statuses. Each line has
its own microphone muting control.
When the line is switched, the related microphone muting control will also be
switched.
Volume control
Similar to the microphone, the volume control is also divided into two sets of volume. This means that each line has its own volume control. When the line is switched, the related volume control will be also switched.
Features overview
This section aims to introduce you to the available features on the RTX745x base. Some of the features will be briefly described through the sections below, whereas the main highlights will be presented via a table with function descriptions.
Soft client support
The base, combined with one of the RTX725x headsets, supports the audio and USB API of the following applications:
- Skype for Business
- Microsoft Teams
- Customer client support implemented in the PC tool
The RTX745x base can be used with both PC Windows and macOS.
EHS interface
The RTX7451 supports EHS phones. The base is prepared to be compatible with
various EHS standards. This is done by having a slider switch that enables 6
separate HW configurations for the audio routing. The PC Setup tool is used
to configure the optimal settings for the SW configuration.
The RTX725x supports 2 active calls, meaning that the 3rd incoming call will
be rejected or ignored. If during a call the user receives an incoming call,
the call can be rejected by double-pressing the Multi-Function key or accepted
by long-pressing the same key. The long press will answer the incoming call
and put on hold the current one.
Table summary of the features
General features
Requirements | Descriptions |
---|---|
DECT frequency bands: | 1880 – 1895 MHz (Taiwan) |
1880 – 1900 MHz (EMEA)
1910 – 1920 MHz (Brazil & Uruguay)
1910 – 1930 MHz (LATAM, Argentina, Chile)
1920 – 1930 MHz (USA, Canada)
Narrowband Audio:| G.726, BV16
Wideband Audio (HD):| G.722, BV32
Music| CELT 128 kbit/s
DECT Registration| Possible to store 4 subscriptions, one primary
and three secondary
Base features
Requirements | Descriptions |
---|
Display
Size| 2.4” 240×320 TFT
Buttons| Scroll wheel (with an embedded key) Four keys
Hardware features
Speaker| Yes
Headset interface| USB C
Charging terminals| USB C
Operating conditions| 0 o C to 45 o C
Spare battery charger| Yes
Call features
Call waiting| Yes
Hold / Retrieve| Yes
No. of simultaneous calls| 2, only one on hold
Call Conference| Yes
Call Swap| Yes
DECT
Output Power| 250 mW
140 mW (Uruguay, Canada, US, Malaysia, Jordan)
22 dBm (Chile, Australia)
Sensitivity| -92 dBm
Antenna| 2 for fast antenna diversity
Range| 200m outdoor
Security| Class C
Software update
Downloadable| Yes
Air-interface| Yes
Update support| PC Setup tool
Regulatory compliances
Safety & Type approvals
The regulatory compliance and measurements reports required are:
Approval | Standard |
---|---|
GENERAL SAFETY | |
Safety | CB Test Report IEC62368, EN62368, IEC60950, |
EN60950 with the national difference
Safety| UL62368, and cUL 62368
Safety| CB Scheme Certificate
| US
FCC| FCC Part 15B
FCC| FCC Part 15D
FCC| FCC SAR evaluation
FCC| FCC ID
| CANADA
IC| ICES-003 Issue 6, 2016
IC| IC RSS-213 Issue 3,March 2015
IC| IC RSS-102 issue 5 SAR evaluation
IC| IC REL Cert and registration
IC| ISED ID
| EUROPEAN
CE| EN55032:2015 EMC-EMI&EMS
EN55024:2010
EN55035
CE| EN62479:2010
CE| EN301489-1 V2.2.0 (2017-03)
EN301489-6 V2.2.0 (2017-03)
CE| IEC61000-4-2 Level 3 criteria B (Contact+/-8KV,Air
+/-15K
EN61000- 4-3 Level 3 criteria A
CE| EN301406V2.2.2(2016-09)
CE| SAR-EN62209-1:2006/EN62209-2:2010 ;
EN50360 :2001+A1:2012 EN 50566:2013/AC:2014
CE| AOC certificate
| AUSTRALIA/NZ
RCM| AS/NZS CISPR 32:2015
RCM| EMC-AS/NZS CISPR 22:2009+A1:2010
RCM| RF-AS/NZS 4268:2017
RCM| SAR-AS/NZS 2772.1; AS/NZS 2772.2:2011
RCM| Acoustic AS/CA S004
RCM| HAC AS/ACIF S040
Environmental compliances
RoHS
Per Directive 2011/65/EU on the Restriction of the use of certain Hazardous
Substances in Electrical and Electronic Equipment
REACH
Per Directive 1907/2006 on Registration, Evaluation, and Authorization of
Chemicals
WEEK
Per Directive 2012/19/EU on Waste Electrical and Electronic Equipment (RTX
will add waste bin information on product labels).
Packaging: EU Directive 97/129/EC establishes the identification system for
packaging materials pursuant to European Parliament and Council Directive
94/62/EC on packaging and packaging waste
Declaration of compliance
FCC warning
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For Headset
SAR tests are conducted using standard operating positions accepted by the FCC
with the device transmitting at its highest certified power level in all
tested frequency bands, although the SAR is determined at the highest
certified power level, the actual SAR level of the device while operating can
be well below the maximum value. Before a new model device is available for
sale to the public, it must be tested and certified to the FCC that it does
not exceed the exposure limit established by the FCC, tests for each device
are performed in positions and locations as required by the FCC. For body-worn
operation, this model device has been tested and meets the FCC RF exposure
guidelines when used with an accessory designated for this product or when
used with an accessory that contains no metal.
For Base
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 20cm between the radiator& your body. This transmitter
must not be co-located or operating in conjunction with any other antenna or
transmitter located or operating in conjunction with any other antenna or
transmitter.
ISEDC Warning
This device contains license-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science, and Economic Development Canada’s license-exempt
RSS(s). Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
For Headset
SAR tests are conducted using standard operating positions accepted by the
ISEDC with the device transmitting at its highest certified power level in all
tested frequency bands, although the SAR is determined at the highest
certified power level, the actual SAR level of the device while operating can
be well below the maximum value. Before a new model device is available for
sale to the public, it must be tested and certified to the ISEDC that it does
not exceed the exposure limit established by the ISEDC, tests for each device
are performed in positions and locations as required by the ISEDC. For body-
worn operation, this model device has been tested and meets the ISEDC RF
exposure guidelines when used with an accessory designated for this product or
when used with an accessory that contains no metal
For Base
This equipment complies with ISEDC radiation exposure limits set forth for
an uncontrolled environment. This equipment should be installed and operated
with a minimum distance of 20cm between the radiator& your body. This
transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter located or operating in conjunction with any other
antenna or transmitter.
This Class B digital apparatus complies with Canadian ICES-003.
RTX745x GUIDE 1.0
Proprietary and Confidential
Technical Reference Document
Version 1.0
© May-2020 RTX A/S, Denmark