Utility Warehouse UWPRSG1221 Wi-Fi Hub User Guide

: June 5, 2024
: Utility Warehouse

Table of Contents

Check
Find
Plug in
Connect
Help
Broadband problems solved
We’re here to help
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

**Utility Warehouse UWPRSG1221 Wi-Fi Hub User Guide

**

Thanks for choosing UW as your broadband provider
We know you want to get online quickly but please take a few minutes to read this guide. It’s full of useful information on how to setup your UW Wi-Fi Hub and get the best possible service.

Check

Your activation date

Please wait until we’ve activated your broadband before you setup your Wi-Fi Hub.
You’ll find your activation date in the letter that came with your UW Wi-Fi Hub box. Your service could go live anytime up to midnight on this date.

UW Wi-Fi Hub
DSL Cable (grey with grey ends)
Ethernet Cable (white with yellow ends)
Power Supply
Wireless Settings Card
Micro filter (if requested)

Find

Your master socket
Unplug any existing equipment from your master socket.
Connecting your Wi-Fi Hub to the master socket will give you the best broadband speed.

The master socket is usually slightly larger than a normal phone socket and often has a horizontal line in the middle. It might also have a BT or Open reach logo.

Can’t find your master socket?
Don’t worry, you can connect your Wi-Fi Hub to a convenient phone socket.
Your broadband should still work but may not perform as well.

Tip
You can find the master socket by following the phone line that comes into your property from outside.

Plug in

If you have a standard master socket you’ll need to use a microfilter for every socket in your property that has a device connected to it.

Insert the microfilter in the standard master socket.
Connect your telephone cable into the microfilter socket labelled ‘phone’ and the DSL cable into the socket labelled ‘DSL’.
Connect the other end of the DSL cable into the grey socket labelled ‘DSL’ on the back of the Wi-Fi Hub.
Assemble the power supply by sliding the plug into the slot on the power adaptor and connect it to the Wi-Fi Hub.

Turn on the main switch and push the black on/off button on the back of the Wi-Fi Hub. A sequence of lights will come on and may take a minute or two to stabilise.

Remember
You’ll need to connect a filter to every telephone socket that is in use in your property. You can order additional filters by calling us on 0333 777 0555.

If you have a pre-filtered master socket you won’t need to use microfilters in your property.

Connect your telephone cable into the larger of the two sockets on the pre-filtered master socket, and the DSL cable into the smaller socket.
Connect the other end of the DSL cable into the grey socket labelled ‘DSL’ on the back of the Wi-Fi Hub.
Assemble the power supply by sliding the plug into the slot on the power adapter and connect it to the Wi-Fi Hub.

Turn on the main switch and push the black on/off button on the back of the Wi-Fi Hub.

A sequence of lights will come on and may take a minute or two to stabilise.

Connect

Wireless Connections

Go to your device settings and make sure your Wi-Fi is turned on.

You’ll see all available wireless networks. Click on your wireless network (you can find your network name on the Wireless Settings Card).
Enter the wireless key from your Wireless Settings Card when prompted. Click ‘Join’ or ‘Connect’

How you connect to the internet varies from device to device.
If you’re unsure, please check the manufacturer’s instructions.

If you have WPS (Wi-Fi Protected Setup) enabled on your device, you can connect automatically rather than searching for the network and typing in the wireless key. Just press the WPS button on the side of your Wi-Fi Hub and then press the WPS button on your wireless device to connect to the internet.

Wired Connections
Plug one end of the Ethernet cable into one of the yellow ports on the back of the Wi-Fi Hub.

Plug the other end into the port on your computer with this symbol on a PC or this symbol < …> on a Mac

Tip
Your network name and wireless key are also printed on the back of your UW Wi- Fi Hub.

Help

Having trouble connecting?
There are some simple steps you can take before calling us.

Check that everything is connected properly. Refer to page 6 and 7 to see what your setup should look like.
Check the power light on the Wi-Fi Hub is on. If it’s not, please make sure that your power supply is plugged in properly.
Check that Wi-Fi is enabled on your device if you’re connecting wirelessly.
Check you’ve entered the details on your Wireless Settings Card correctly.
Restart your equipment. Push the black on/off button on the back of the Wi-Fi Hub. After 20 seconds, push the on/off button again.
A sequence of lights will come on which may take a minute or two to stabilise. Now try connecting to the internet again.

Tip
Visit uw.link/hub-set-up to watch a quick video walk-through of setting up a Wi-Fi Hub.

Still need help?
If you’ve followed all the steps in this guide and are still experiencing difficulties, please call us on 0333 777 0555 or visit uw.co.uk/help

Broadband problems solved

| Status| What it means
---|---|---
Power| Green| The Wi-Fi Hub is ready to use and Wi-Fi is enabled.
Blue| The Wi-Fi Hub is ready to use but Wi-Fi is disabled. To turn on Wi-Fi, briefly press the Wireless button on your Wi-Fi Hub.
Orange| The Wi-Fi Hub is starting up. Leave until the power tight turns green.
Red| There’s an error. If it remains red for more than a few minutes, simply turn off the Wi-Fi Hub for a few moments and switch it back on.
Off| Power is off. Double check the power cables and ensure the Wi-Fi Hub is switched on using the black button on the back.
Broadband Signal| Green| Broadband connection is detected and active.
Green – flashing| Broadband connection is detected and line is synchronizing.
Off| No broadband connection.
Internet| Green| Connected to the Internet but there is no traffic.
Green –
flashing| Connected to the Internet and traffic is present.
Red -flashing| Trying to connect to the internet.
Off| No Internet connection.