visel QS-LCD22A Counter Station Display User Manual

: June 4, 2024
: visel

Table of Contents

Overview
- How it works
System configuration
- General Parameters
Troubleshooting
Support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

visel QS-LCD22A Counter Station Display User Manual

Overview

Product description and context

QS-SWDESK is a software for client display with Android operating system, that allows you to view, appropriately connected to the same LAN ofthe system, the last call made by the corresponding station.
Product description
Screenshot of QS-SWDESK after calling the next number

How it works

This product needs to be connected to the same network (LAN or WiFi) as a queue management server (such as Q-System or MicroTouch) and will be able to view all calls made from the location where it is installed, showing shift identification, service name, name and caller number. The call is introduced by a customizable alert sound.

System configuration

Q-Discovery, Western

Q-Discovery is the universal Visel tool for configuring LAN devices. It consists of a PC-compatible application running Windows XP or higher. Visel recommends installing Q Discovery only on the administrator’s PC, which prevents non-workers from tampering with the system configuration.

Download Q-Discovery from this link: http://www.visel.it/en/download
Install and launch the application
Click “Search for devices” to start setting up

QS-SWDESK
QS-SWDESK can work in both DHCP and with a static IP address.

To configure a static IP, follow these steps:

Connect a USB mouse to the display, opening the door that hides the connectors.
Right-click to exit the Q-DESK application
Go to the system settings and the More – Ethernet section and set the network parameters.
Exit the settings and go to the main menu to launch the Q-DESK application

If QS-SWDESK is configured correctly, you can manage its settings using the Q Discovery application.
System configuration
Q-Discovery: Searching for Devices

Select QS-LCD10A and press “Settings”. The secondary screen will appear:
System configuration

General Parameters

Property

|

Description

---|---
Flashes| Number of screen flashes while animating the last call
Sound| Sound effect when the call arrives
Stay| Specifies how long the progressive will remain on the screen.
Desk number| Allows you to configure the display to show calls from one or more locations. Enter numeric values 1 through N, if multiples separated by commas.
Language| User interface language for strings used on the monitor
IP Server| The IP address of the queue management server
Port| Communication port (default 5001)
Group| Call Target Workgroup
Even show the counter number| Displays, along with the progressive shift, the number of the calling seat.
Enable the digital frame after.| Activates an image slideshow after X seconds since the last call was made. To create or edit the slideshow, press the “Digital Frame Management” button

Digital frame management

You can configure a schedule of multimedia sources that will be published on the monitor in the appropriate area. Here is the list of file types supported by this device:

File type	Recommended resolution in pixels
JPG Images	1280×720

Possible actions with the list of media sources

Button

|

Description

---|---

| Adds a source to the list using the file picker
|

Remove a source from the list

| Move source to the beginning of the playback order
|

Move source to the end of playback order

|

Allows you to change the time a source stays

To submit changes to the display, click “Apply Changes”.

Troubleshooting

I can’t find QS-SWDESK with Q-Discovery
Verify that QS-SWDESK device and the PC on which you are running Q Discovery are connected to the same network. If so, check your network for firewalls.

Q-Discovery does not apply changes
Try to start Q-Discovery with Administrator rights and possibly restart QS SWDESK as well

QS-SWDESK does not display calls
Verify that the correct QUEUE management server IP address has been entered in the QS-LCD10A configuration panel in Q-Discovery.

QS-SWDESK does not show weather forecasts or RSS news
Verify that QS-LCD10A is connected to the internet correctly.

If other types of problems arise, we recommend that you contact our telephone support.