visel QS-VERTICALBOX Summary Queue Management Monitor User Guide
- June 4, 2024
- visel
Table of Contents
Visel QS-VERTICAL BOX Summary Queue Management Monitor
Overview
Product description and context
QS-VERTICAL BOX is a client box with an Android operating system that allows
you to view, suitably connected in HDMI to a monitor, the history or summary
of the shift numbering related to each existing service. In addition to queue
management, you can view an image playlist enriched by weather forecasts and
RSS news headlines. The product is compatible with Visel Cloud
How it works
This product requires a monitor, TV, or device that has an HDMI input and possibly speakers to play audio. QS-VERTICAL BOX also needs to be connected to the same network (LAN or WiFi) as a queue management server (such as Q-System or MicroTouch) the display calls and if the internet is available it can show weather forecasts and/or breaking news via RSS FEED.
First Installation
Unpackaging
Installing QS-VERTICAL BOX consists of a few simple steps:
- Remove the box from the package and insert the batteries into the supplied remote control
- Connect the box to the power supply
- Connect the network cable
- Connect the HDMI cable to the monitor
- Setup the HDMI source to the monitor
- Wait for the system loading
After initialization, the main screen shown in Figure 1 will appear on the monitor. These operations are common for every QS-VERTICAL BOX installed.
System configuration
Visel Sync (Configurator)
Visel Sync is the necessary tool for configuring this product. It consists of
a PC-compatible application with a Windows XP operating system or higher.
Visel recommends that you install Visel Sync only on your administrator’s PC
to prevent non-professionals from tampering with your system configuration.
- Download Visel Sync from this link: http://www.visel.it/it/download
- Install and run the application
- Click on the find icon to start the devices searching
QS-VERTICAL BOX
QS-VERTICAL BOX can work in DHCP or static IP address.
To configure a static IP please follow these steps:
- Use the remote included in the package or connect a USB mouse
- Press the “return” button of the remote or do a right click with the mouse to exit from the Q-Vertical application
- Go to Android network settings and set up the network parameters.
- Came back to App menu and run Q-Vertical application
If QS-VERTICAL BOX is configured correctly, it will be possible to manage its settings through the Visel Sync application
Select QS-VERTICAL BOX and press the “settings” button that appears with “cursors”
General
| Property | Description |
|---|---|
| Device name | Allows you to name the device so you can quickly |
recognize it when searching
Customer logo| Inserts a custom logo that will be placed above the
media playlist
Top header| Allows to hide or show the top bar, which contains
information for date and time, customer logo, and weather forecasts.
Network and Cloud
| Property | Description |
|---|---|
| Visel Cloud | Enables the Visel Cloud platform for remote media |
management. For information about Visel Cloud contact our sales department.
Visel Cloud User| Set profile username linked to Visel Cloud
subscription
Visel Cloud Password| Set the password for the profile linked to the
Visel Cloud subscription
Queue management
| Property | Description |
|---|---|
| Last call zoom | Lets you present the latest zoomed-in call to get the |
attention of waiting users better
Call sound| Sets the sound type for the shift number call. Press the
wrench to change the value.
Server IP address| Specifies the IP address of the Queue Management
Server (E.g. MicroTouch). Press on the wrench to access the IP selector.
Communication port| Specifies the communication port (by default
5001). Press on the wrench to access the port selector.
Number of services displayed| Choose the number of services displayed
in the shift numbering history. Press the wrench to change the numeric value.
Main working group| Allows you to specify a workgroup that will allow
you to sort calls on different displays (e.g. the display placed on the first
floor will show different calls from the second floor)
Show location| Displays the station that made the call (example “door
3”)
Call Summary| Change how the latest calls are displayed. If selected
on “History” the last calls will be shown in chronological order, alternately
if you select “Summary” the last call for each active service will be shown.
Digital Signage
| Property | Description |
|---|---|
| Media playlist | Allows you to program an image playlist. By clicking |
on the wrench you can access the configuration panel of the digital frame.
Feed bar| Sets the list of RSS sources or custom texts to show in the
bottom bar of the display. Press the wrench to access the secondary feeds
window.
City of Weather| Specifies a location for the weather forecast. Click
on the wrench to search for your city and set it up.
Source properties
| Property | Description |
|---|---|
| “+” button | Adds a new media source using local files. |
| “Pencil” button | Edits a source that is already in the list and its |
playback properties.
“X” button| Deletes a source from the list.
“Up Arrow” button| Moves a source to the beginning of playback
“Down Arrow” button| Moves a source towards the end of playback.
Managing your local media playlist
| Property | Description |
|---|---|
| file | Chooses the location of the file that will be transferred to the |
device.
Descriptive title| Choose a title for the source to make it easier to
identify within the playlist.
Enabling| Enables or disables source playback.
Period of activity| Enables source playback within a period of time.
Playback options| Allows you to change, if allowed, the time of stay
and the volume of the source.
Background audio track| Specifies a background audio track if the
source is an image.
Source properties
| Property | Description |
|---|---|
| file | Chooses the location of the file that will be transferred to the |
device.
Descriptive title| Choose a title for the source to make it easier to
identify within the playlist.
Enabling| Enables or disables source playback.
Period of activity| Enables source playback within a period of time.
Playback options| Allows you to change, if allowed, the time of stay
and the volume of the source.
Background audio track| Specifies a background audio track if the
source is an image.
Narrator
| Property | Description |
|---|---|
| Narrator | Enables/disables narrator. Click the wrench to |
enable/disable.
Audio-message list| Inserts a playlist of voice messages, spoken at
regular intervals of time. Click on the wrench to access the audio-message
panel.
Audio-message interval| Customizes the time frame for audio messages.
Click on the wrench to change this time.
Vocal composer| Composes the phrase by inserting the elements that
make up the ticket. Press the wrench to change the phrase.
Voice Alternatives
This product takes advantage of the features of Google’s pre-installed
text-to-speech engine. If the voice used is not to your liking you can install
a different text-to-speech engine directly from Google Play (the Android
digital store) upon the addition of a Google account on the BOX. To add a
Google account, insert a mouse (or use the supplied remote control) and
navigate to Settings -> Accounts and then add your Google account. Among the
text-to-speech engines on the market, Visel recommends Vocalizer TTS which
provides voices in many more languages than the basic one. Each item can be
purchased directly from the store or within the app itself. To enable an
alternative text-to-speech engine, simply go to Settings -> Language and
Immision -> Text-to-speech output and enable the alternative engine. For more
information about TTS Vocalizers, visit this link:
https://play.google.com/store/apps/details?id=es.codefactory.vocalizertts&hl=en_US
Troubleshooting
-
I can’t find QS-VERTICAL BOX with Visel Sync
Verify that QS-VERTICAL BOX and the PC on which you are running -
Visel Sync is connected to the same network.
If so, check your network for firewalls. -
Visel Sync does not apply the preferences
Try starting Visel Sync with Administrator rights -
QS-VERTICAL BOX does not display calls
Verify that you have entered the correct IP address of the Queue Manager in the QS- VERTICAL BOX configuration panel in Visel Sync. -
QS-VERTICAL BOX is not oriented correctly
This product is designed to work on vertically installed monitors. Before physically installing the monitor, it is recommended that you perform a display test. If the monitor has been installed correctly but the image is deformed you will need to contact our technical support. -
QS-VERTICAL BOX does not show weather forecasts or RSS news
Verify that QS-VERTICAL BOX is connected to the internet.
If other types of problems arise, we recommend that you contact our telephone support
- Visel Italiana Srl Via
- Maira snc 04100 Latina (LT)
- Tel: +39 0773 416058
- Email: sviluppo@visel.it
- The document drawn up on 11/01/2021