Lexmark MS331DN Monochrome Laser Printer User Guide

: June 5, 2024
: Lexmark

Lexmark MS331DN Monochrome Laser Printer

Print

Printing from a computer

Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document.

From the document that you are trying to print, open the Print dialog.
If necessary, adjust the settings.
Print the document.

Printing from a mobile device

Printing from a mobile device using Mopria Print Service

Note: This feature is available only in some printer models.
Mopria® Print Service is a mobile printing solution for mobile devices running on Android™ version 5.0 or later. It allows you to print directly to any Mopriacertified printer. Note: Make sure that you download the Mopria Print Service application from the Google Play™ store and enable it in the mobile device.

From your Android mobile device, launch a compatible application or select a document from your file manager.
Tap > Print.
Select a printer, and then adjust the settings, if necessary.
Tap .

Printing from a mobile device using AirPrint

Note: This feature is available only in some printer models.

The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrintcertified printer.

Notes:

Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet.
This application is supported only in some Apple devices.

From your mobile device, select a document from your file manager or launch a compatible application.
Tap > Print.
Select a printer, and then adjust the settings, if necessary.
Print the document.

Printing from a mobile device using WiFi Direct®

Note: This feature is available only in some printer models.
WiFi Direct® is a printing service that lets you print to any WiFi Directready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information, see “Connecting a mobile device to the printer” on page 5.

From your mobile device, launch a compatible application or select a document from your file manager.
Depending on your mobile device, do one of the following:
• Tap **> Print.
• Tap **> Print.
• Tap **> Print.**
Select a printer, and then adjust the settings, if necessary
Print the document.

Printing confidential and other held jobs

For Windows users

With a document open, click File > Print.
Select a printer, and then click Properties, Preferences, Options, or Setup.
Click Print and Hold.
Select Use Print and Hold, and then assign a user name.
Select the print job type (Confidential, Repeat, Reserve, or Verify).
If you select Confidential, then secure the print job with a personal identification number (PIN).
Click OK or Print.
From the printer control panel, release the print job.
• For confidential print jobs, navigate to:
Held jobs > > select your user name > >
Confidential > > enter the PIN > > select the print job > > configure the settings > > Print > **
• For other print jobs, navigate to:
Held jobs > **> select your user name > > select the print job > > configure the settings > **> Print > **

For Macintosh users

Using AirPrint

With a document open, choose File > Print.
Select a printer, and then from the drop-down menu following the Orientation menu, choose PIN Printing.
Enable P rint with PIN , and then enter a fourdigit PIN.
Click Print.
From the printer control panel, release the print job. Navigate to:
Held jobs > > select your computer name > > Confidential > > enter the PIN > > select the print job > **> Print > **

Using the print driver

With a document open, choose File > Print.
Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
Choose Confidential Print, and then enter a four‑digit PIN.
Click Print.
From the printer control panel, release the print job. Navigate to:
Held jobs > > select your computer name > > Confidential > > > select the print job > > enter the PIN > > Print >

Maintain the printer

Replacing the toner cartridge

Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Remove the imaging unit.
Twist the blue latch, and then remove the used toner cartridge from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Unpack the new toner cartridge.
Shake the toner cartridge to redistribute the toner.
Insert the new toner cartridge into the imaging unit until it clicksinto place.
Insert the imaging unit.
Close the door.

Loading trays

Remove the tray.
Note: To avoid paper jams, do not remove the tray while the printer is busy.
Adjust the guides to match the size of the paper that you are loading.
Flex, fan, and align the paper edges before loading.
Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against the paper.
Notes:
• Load letterhead facedown with the header toward the front of the tray for onesided printing.
• Load letterhead faceup with the header toward the back of the tray for twosided printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.

Loading the multipurpose feeder

Open the multipurpose feeder.
Flex, fan, and align the paper edges before loading.
Load paper with the printable side faceup.
Notes:
• Load letterhead faceup with the header toward the rear of the printer for one‑sided printing.
• Load letterhead facedown with the header toward the front of the printer for two‑sided printing.
• Load envelopes with the flap facedown on the lef
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Adjust the guide to match the size of the paper that you are loading.
From the control panel, set the paper size and paper type to match the paper loaded.

Setting the paper size and type

From the control panel, navigate to:
Settings > **> Paper > **> Tray Configuration > **> Paper Size/Type > **> select a paper source
Set the paper size and type.

Updating firmware

Some applications require a minimum device firmware level to operate correctly.
For more information on updating the device firmware, contact your sales representative.

Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
Click Settings > Device > Update Firmware.
Do either of the following:
• Click Check for updates > I agree, start update.
• Upload the flash file.
a Browse to the flash file.
b Click Upload > Start.

Configuring WiFi Direct

Note: This feature is available only in some printer models.
Wi-Fi Direct® is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi-Fi Directenabled printer without using an access point (wireless router).

From the control panel, navigate to:
Settings > **> Network/Ports > **> Wi-Fi Direct > ****
Configure the settings.

Enable Wi‑Fi Direct— Enables the printer to broadcast its own Wi‑Fi Direct network.
Wi‑Fi Direct Name— Assigns a name for the Wi‑Fi Direct network.
Wi‑Fi Direct Password— Assigns the password for negotiating the wireless security when using the peer‑topeer connection.
Show Password on Setup Page— Shows the password on the Network Setup Page.
Auto-Accept Push Button Requests— Lets the printer accept connection requests automatically.
Note: Accepting push‑button requests automatically is not secured.

Connecting a mobile device to the printer

Before connecting your mobile device, make sure that Wi‑Fi Direct has been configured. For more information, see “Configuring Wi‑Fi Direct” on page 5.

Connecting using Wi‑Fi Direct

Note: These instructions apply only to Android mobile devices.

From the mobile device, go to the settings menu.
Enable Wi‑Fi, and then tap Wi‑Fi Direct.
Select the printer Wi-Fi Direct name.
Confirm the connection on the printer control panel.

Connecting using Wi‑Fi

From the mobile device, go to the settings menu.
Tap Wi‑Fi, and then select the printer Wi-Fi Direct name.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct name.
Enter the Wi-Fi Direct password

Connecting the printer to a Wi‑Fi network

Note: This feature is available only in some printer models.
Before you begin, make sure that:

Active Adapter is set to Auto. From the control panel, navigate
to Settings > > Network/Ports > > Network **Overview > > Active Adapter >

Auto > .**
The Ethernet cable is not connected to the printer.

From the control panel, navigate to:
Settings > > Network/Ports > > Wireless > > Setup On Printer Panel > > Choose Network > .
Select a Wi‑Fi network, and then type the network password.

Note: For Wi‑Fi‑network‑ready printer models, a prompt to set up the Wi‑Fi network appears during initial setup.

Clearing jams

Avoiding jams

Load paper properly

Make sure that the paper lies flat in the tray.
Do not load or remove a tray while the printer is printing.
Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
Do not slide paper into the tray. Load paper as shown in the illustration.
Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.
Push the tray firmly into the printer after loading paper.

Use recommended paper

Use only recommended paper or specialty media.
Do not load paper that is wrinkled, creased, damp, bent, or curled.
Flex, fan, and align the paper edges before loading.
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure that the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommend

Identifying jam locations

Notes:

When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages.
When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

| Jam locations
---|---
1| Standard bin
2| Multipurpose feeder
3| Trays
4| Duplex unit
5| Rear door

Paper jam in the standard bin

Remove the jammed paper.
Note: Make sure that all paper fragments are removed.

Paper jam in the multipurpose feeder

Remove paper from the multipurpose feeder.
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Close the multipurpose feeder.
Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
Insert the imaging unit.
Close the door.
Open the multipurpose feeder.
Flex, fan, and align the paper edges before loading.
Reload paper.

Paper jam in trays

Remove the tray.
Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
Insert the imaging unit.
Close the front door, and then insert the tray.
Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Close the rear door.
Remove the optional tray.
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Insert the tray.

Paper jam in the duplex unit

Open the front door.
Warning–Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
Insert the imaging unit.
Close the door.
Remove the tray.
Push the duplex unit latch to open the duplex unit.
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Close the duplex unit.
Insert the tray

Paper jam in the rear door

Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Close the rear door.
Insert the imaging unit.
Close the front door.