GUARD1 The Pipe II Tour Rugged Data Collector Installation Guide

GUARD1 The Pipe II Tour Rugged Data Collector

TimeKeeping Systems Contact Information

Technical Support:
Phone: 216-595-0890 Option 2
Email: [email protected]

Sales:
Phone: 216-595-0890 Option 1
Email: [email protected]

How to Download Guard1 from an Existing Server

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Guard1 is able to use the local users on the Guard1 app server OR the active directory for the facility which owns the Guard1 Server. Before proceeding, it is important to know your current configuration for the Guard1 users. Download the version of G1TClientSetup.msi directly from your on-site or hosted server environment.

To do this:

1. 1. Navigate to a web browser of your choice and type in your server URL to the download path

EX: http://{Guard1AppServerFQDN}/TksG1trackserver/Sys/G1TClientSetupForWindows

The URL portion of “/Tks.G1track.server/Sys/G1TClientSetupForWindows” Has never changed and can be used with any version of Guard1.

How to Request a Guard1 Download Link

You will need to reach out to Guard1 Support using the contact info below to request a download link. Guard1 Support will ask you what version of Guard1 you own so that we get the proper Guard1 Client download link sent to you.
Technical Support:
Phone: 216-595-0890 – Option 2
Email: [email protected]

How to Install the Guard1 Client from the . MSI

Once you have downloaded the correct version of Guard1 for your server you may run the G1TClientSetup.MSI and follow the installer until you see a ‘Finish’ button. After clicking the ‘Finish’ button, you will see a Guard1 Client icon on the desktop. If no shortcut is present, you may travel to: Windows Start Menu → TimeKeeping Systems → Guard1 Client.
How to Configure the Guard1 Client
Launch the Client by double-clicking the icon. Once the Guard1 Client loads, you will be prompted with a login screen.
EX:

On the top left you should see your version of Guard1 listed.

• Server: Your FQDN or Server name will go here. If the client has already connected to the server, you may only see a friendly name which would be the name of your facility.
• Username: This is where you would enter the username given to you by IT or support in order to login to your server
• Password: The password which was given to you, most likely by the same individual who gave you the username

How to Silently Install Guard1

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This process is performed using Microsoft installer SDK V 5.0.18362.1 or higher. This process was not tested using an older version of Microsoft Installer and we recommend updating to this version to perform this process. The explanation of this process is step-by-step and is how Guard1 intends the silent install to proceed. Any process outside of this scope is not covered and should not be attempted unless you are experienced with silent install deployments.

Command Line install

Download the version of G1TClientSetup.msi directly from your on-site or hosted server environment. To do this:

1. Navigate to a web browser of your choice and type in your server URL to the download path
   EX: https://Guard1AppServerFQDN/Tks.G1track.server/Sys/G1TClientSetupForWindows

2. You will need to login to Guard1 using your Guard1 credentials in order to proceed. If you do not have credentials for Guard1, please follow this KB article

3. Place the new G1TClientSetup.msi on the root of the (C:\) Drive on the workstation you are installing from

4. Open Command prompt as administrator

5. Make sure command prompt is using the local hard disk drive on the machine you are installing the Guard1 client on

6. Use the following command:
   CMD: msiexec.exe /i “c:\Guard1Client\G1TClientSetup.msi” /qn /L*v “c:\Guard1Client\msilog.log”
   Definitions:

   • misexec.exe = Provides the means to install, modify, and perform operations on Windows Installer from the command line.
   • /i = Installs or configures a product
   • c:\Guard1Client\G1TClientSetup.msi = The install package directory
   • /qn = Sets user interface level (/qn – No UI; /qb – Basic UI; qr – Reduced UI; /qf – Full UI)
   • /L*v = Log all information (Verbose logging)
   • c:\Guard1Client\msilog.log = Log file directory (command will create this directory if it does not exist)

7. Press “Enter” to execute the command

8. If the install succeeds you will see a line in the log file stated at the end of the command which resembles (Product: Guard1 Tracking Client — Installation operation completed successfully)

9. The command in CMD Prompt will resemble this when typed out:

The log output will display any errors if the client does not succeed. Open the log file using notepad to view any errors. In the example above, the log file is located at ( “c:\Guard1Client\msilog.log”) If there are any errors present, it will look similar to this:

MSI (s) (44:00) [11:30:42:490]: Note: 1: 2203 2: c:\Guard1Client\G1TClientSetup.msi 3: -2147287038

Known Errors

Error -2147287038:

• The file directory to the package specified is incorrect

How to Silently Configure Guard1

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This process must be started using a Guard1 Client that is already connected to the Guard1 Server.

1. Navigate to the config file which stores the Guard1 Server connection parameters (We recommend using the file on the Guard1 app server as it will already be connected) The directory is: “C:\ProgramData\TimeKeeping Systems\Guard1 Tracking\Tks.G1T.ClientConfig.ini” The config.ini contains the following:
   • “Name”: “FQDN of Guard1 server”,
   • “Description”: “Guard1 Tracking”,
   • “BaseAddress”: “https://FQDN and Server address”
2. Make sure the Tks.G1T.ClientConfig.ini has the correct read/write permissions
3. Copy the Tks.G1T.ClientConfig.ini into the same directory on the workstation you are adding the URI to
4. Open the Guard1 Real-Time Client to test

References

• Add Users to Guard1 Real Time
• store.guard1.com/Support/KB/Content/Resources/Text%20Docs/MicrosoftInstallerCommandDefs.txt
• GUARD1 Knowledge Base
• GUARD1 Knowledge Base
• GUARD1 Knowledge Base

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