LEIFHEIT 11913 CleanTenso Tenso Steam Cleaner Instruction Manual

: June 5, 2024
: LEIFHEIT

Table of Contents

Parts list
Product overview
Technical specifications
Authorized use
Safety instructions
Set-up/Assembly
Preparation for use
Changing the filter
Shut-down
Storage
Maintenance/Servicing
Troubleshooting
Warranty
Disposal
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

CleanTenso
Operating instructions

Dear Customer,
We congratulate you on the purchase of your new Leifheit CleanTenso steam cleaner. You’ve made an excellent choice in your purchase of this highly- regarded product from the
Leifheit family of quality home care products.
** Please read the operating instructions carefully before using this appliance and store these for later reference or for the benefit of subsequent owners. They will help you to use the device sensibly and correctly from the get-go and avoid faulty operation.
Please pay particular attention to the safety instructions provided in this manual.**
We sincerely hope that you will be satisfied with the steam cleaner. Simply call us if you have any questions or feed- back about this product.
The Leifheit team will be happy to help you.

Service Hotline: 00800 537 37 373 (toll-free) (D/AT/CH/BE/F/NL/CZ/E/I/PL)
International
phone number: +49 2604 977 0
Monday to Friday 8:00 a.m. to 6:00 p.m. CET

To contact us in writing please use the contact form on the Leifheit home page www.leifheit.com or contact us by post.
Sincerely,
The Leifheit Team
Leifheit AG Leifheitstraße 1 56377 Nassau/Lahn Germany

Parts list

Chassis
Mop head
Carpet glider base
Microfibre floor cleaning cloth
Water reservoir
Water filter
Operating instructions

Check the contents against the parts list for completeness and for any damage during shipping.
If you discover any shipping damage, do not use the appliance and contact Customer Service immediately.

Product overview

[1] Handle	[12] Power indicator
[2] Steam button	[13] Steam indicator light
[3] Folding handle release button	[14] Lower hook for retractable cable

(rotatable)
[4] Chassis| [15] Mop head release button
[5] ON/OFF switch| [16] Mop head
[6] Top hook for retractable cable (rotatable)| [17]
[7] Steam adjustment dial| [18] Carpet glider base
[8] Handle for removable water reservoir| [19] Mains plug
[9] Water reservoir| [20] Mains cable
[10] Water reservoir cap| [21] Cable holder
[11] Water filter|

Technical specifications

Voltage: ………………………. 220-240 V, 50/60 Hz
Protection class: . . . . . . . . . . . . . I
Degree of protection: …………………………. IPX4
Heat capacity: …………………………….. 1200 W
Water reservoir capacity: ……………………. 550 ml
Weight (without accessories): . . . . . . . . . . . 2.8 kg
Leifheit AG reserves the right to make technical changes.!

Authorized use

This device is only intended for thorough and hygienic steam cleaning of heat- resistant surfaces. These surfaces (e.g. hard floors such as tile, stone floors and smooth or sealed surfaces) must be suited for exposure to the high temperatures and moisture of a steam cleaning treatment.
Do not use this appliance on untreated wood floors! Use of this product may reduce the gloss of wax-treated surfaces (or in rare cases also on unwaxed floors). We recommend that you first test the steam cleaner in an inconspicuous place and if in doubt, seek an expert opinion from a professional.
Only use the device with accessories and spare parts approved by Leifheit. Any use going beyond this is considered improper and can cause damage or injury.
Please note that this product is only intended for household use. Leifheit provides no manufacturer warranty for commercial use.
If the device is misused or incorrectly or improperly operated, no liability shall be assumed for any damage.

Safety instructions

**** Surfaces on this appliance can get hot during use!
Risk of scalding from discharged steam!

This product may be used by individuals with impaired physical, sensory or mental faculties and/or a lack of experience and/ or knowledge when supervised or instructed regarding the safe use of the equipment and educated about the resulting risks. Children must not play with this product!
The packaging materials (plastic bags, polystyrene, etc.) are a potential hazard and must be kept away from children!
Inspect the product for damage after unpacking it. In the event of any doubt, contact Customer Service and do not use the device!
Only use the device if it is fully assembled and functional!
Only operate the steam cleaner at the voltage shown on the identification plate on the back of the device.
If possible, do not use any adapters, power strips, and/or extension cables. However, if this is necessary, only use one that complies with the safety instructions and under no circumstances exceeds the maximum power rating of the adapter, power strip, or extension.
Place the mains power cable where it is in no danger of being tripped over, crimped or kinked.
Check the floor cleaning cloth for wear before each use. It must not be used if it shows visible wear! Your floor covering could be damaged!
Do not leave the product unattended while connected to a mains socket.
Improper use or unauthorized repairs can be dangerous and may void the warranty. For necessary repairs, please contact Leifheit’s Customer Service department.
If your hands are wet, do not touch the plug or operate the steam cleaner!
Do not place your hands or feet under the steam cleaner! It can get very hot and may cause burns.
To avoid the risk of explosion or short circuit, do not operate the appliance in close proximity to corrosive or explosive substances.
Do not use the steam cleaner on leather, waxed furniture or flooring, synthetic fabrics, or non-waterproof materials.
Keep loose clothing, hair, fingers, and other body parts away from all openings.
Never direct the liquid or steam jet toward electrical outlets or devices containing electrical components, such as the inside of an oven, furnace, etc.
Never turn the appliance upside down or on its side during use.
Do not expose electrical wiring compo- nets (on/off switches etc.) to water.
If the device accidentally becomes immersed in water, immediately disconnect the mains plug. Never touch the water to remove the appliance – you can be electrocuted!
The mains power cable must not come in contact with any sharp edges or hot sur
Avoid yanking the cable or pulling the device around by the cable. When disconnecting the mains plug from the socket, always pull on the plug itself and never on the power cable. Never use the appliance if either the mains cable or plug are dam If this happens, contact Customer Service.
Only operate the steam cleaner on flat, horizontal surfaces (not on walls, countertops, or windows). Use extra care when cleaning stairs. Do not place the device on stairs or furniture as this can lead to injury or damage.
Do not operate the steam cleaner without water in the water reservoir.
The product should not be used if it has been dropped, visibly damaged, or leaks. Call the Leifheit Service Hotline if you are
Do not use the steam cleaner in a confined space with vapors, solvent-based paints, thinners, flammable particles, or other explosive or toxic fumes.
Allow the steam cleaner to cool down sufficiently before removing the microfiber
Turn the steam cleaner off before removing the plug from the wall outlet.
Keep the appliance away from flammable materials such as e.g. curtains, drapes, etc.
Do not clean over electrical floor outlets.
Do not use the device to heat a room.
Do not leave the device unattended while plugged into an outlet. Pull the mains plug from the socket:
– when the appliance is either not in use or will not be used for a long period.
– when cleaning or servicing the appliance.
– during a storm.
Keep the appliance out of the reach of children when it is turned on or is still cooling
Allow the device to cool down completely before stowing it away for storage.
Follow the standard safety precautions for the equipment.
Never store or use the appliance outdoors. Do not expose the device to temperatures below freezing.

Grounding instructions

This device must be grounded. In the event of a malfunction or failure, the grounding allows the current to easily dissipate, reducing the risk of electric shock.
This device is equipped with a ground terminal and grounded plug (19). The plug must be plugged into a compatible outlet, which is properly installed and grounded and complies with local regulations.

ATTENTION! Improper connection of the ground terminal may lead to electric shock! If in doubt, have an electrician or specialist check whether the connection is properly grounded.
Never modify the device’s mains plug! If it does not fit in the outlet, have an electrical contractor install a suitable outlet. This product is designed for an operating voltage of 230 Volts and is equipped with a grounded mains power plug.

Set-up/Assembly

Push the handle [1] into the chassis [4] until you hear a click.
Then push the chassis [4] onto the mop head [16], until you hear a click.
Center the mop head on the microfibre floor cleaning cloth [17] to attach it. For optimal performance, wash the microfibre floor cloth (at 60° C) prior to use.
To prevent any damage to the appliance or floor coverings, make sure the microfibre floor cleaning cloth [17] is firmly attached to the mop head [16]. Never use the steam cleaner without the microfibre cloth.
Before use, we recommend that floors and carpets be thoroughly vacuumed.

Preparation for use

Fill the water reservoir.

Remove the water reservoir [9] by pulling it out of the chassis by the handle.
Open the cap [10] by turning it anticlockwise and filling the reservoir.
Replace the cap and tighten it by turning it clockwise. Reattach the water reservoir [9], inserting it until you hear a click.
Do not add any decalcifiers, aromatic products, alcoholic solvents, cleaning solutions, perfumes, oils, or other chemicals to the water reservoir.
Evaporation of such chemicals in the fluid can lead to serious health risks. We recommend the use of distilled water to prevent the formation of residue (available in stores).
Never remove the water reservoir when the steam cleaner is in use.
Always make sure the water reservoir is full when operating the steam cleaner.
Turning the steam cleaner on
Before turning on the appliance, make sure the mop head [16] is not in the vicinity of people or pets.
To remove the main cable, rotate the hooks [6 and/or 14].
Insert the mains plug [19] into the wall socket.
Turn on the steam cleaner by pressing the ON/OFF switch [5]. The red power indicator [9] will light up.
10. Turn the steam adjustment dial [7] to the desired amount of steam. The blue steam indicator light [13] will light up for about 30 seconds after it’s turned on and signals that the appliance is ready for use. For a minimal amount of steam, turn the steam adjustment dial [7] all the way anticlockwise. This prevents the floor from getting oaked, allowing it to dry more quickly.
Set the mop head [16] on the floor and tilt the chassis [4] backward.
Press the steam button [2]to release steam from the mop head. This ejects steam for a couple of seconds.
To avoid soaking the cloth and the floor, just press the steam button intermittently.
Soak the floor cleaning cloth [17] for about 30 seconds for optimal cleaning performance. The heat and moisture in the cloth allow you to easily clean floors.
Additional steam soaks into the floor and requires a longer drying time. During cleaning, the mop head should always be in motion.
Do not clean in the same spot for too long with the steam cleaner.
To clean a carpet, set the mop head [16] with the micro-fiber floor cleaning cloth [17] on the carpet glider base [18], so the mop head can glide more easily over the carpet. If water is leaking from the product where it would not be expected from normal use, immediately remove the mains plug [19]and do not touch the appliance.
You could be electrocuted!
Please contact the Leifheit Service-Hotline!

Changing the filter

Periodically replace the water filter [11] for consistently high performance. We recommend replacing the water filter after about a year of normal use or once the water reservoir has been filled 50 times. Replace the filter if used more frequently.
Replacement filters are available in stores or may be ordered from our Customer Service department.

To replace the water filter, remove the water reservoir [9] (see “Adding water”) and remove the filter [11] beneath it from the chassis.
When reinserting the water reservoir and water filter on the appliance, make sure the water reservoir is properly positioned on the filter; if necessary, press firmly!

Shut-down

To turn off the steam cleaner, press the ON/OFF switch [5] and pull the mains plug [19] out of the wall socket.
Place the steam cleaner on a suitable surface (e.g. tile floor) where any residual moisture in the nozzles/cleaning cloth cannot damage the floor surface. Allow the steam cleaner to cool down completely.
Empty the water reservoir [9] and allow it to dry internally before screwing the cap [10] back on.
Allow the steam cleaner to cool down sufficiently before removing the microfibre floor cleaning cloth.

Storage

We recommend storing the steam cleaner with the carpet glider base [18] attached. However, the microfibre floor cleaning cloth should be removed to prevent the leakage of
water and formation of mold and mildew.
Rotate both of the hooks for the retractable cable [6 and 14] into the storage position as illustrated and wrap the mains cable [20] around both hooks.
Press the release button for the folding handle [3] and move the handle [1] to store the appliance compactly.
Only store the appliance once it has cooled down completely and the water reservoir has been emptied.
Store the appliance in a cool, dry place.
Do not expose the steam cleaner to extreme solar radiation or weather effects such as rain or frost etc.

Maintenance/Servicing

Steam cleaner
Always remove the main plug from the wall socket before attempting any cleaning or repair work.
To clean the steam cleaner, we recommend occasionally wiping it with a moistened towel. Do not use any abrasives, alcohol, benzene or chemicals on the device.
Microfibre floor cleaning cloth
The microfibre floor cleaning cloth [19] may be washed in a washing machine (max. 60° C).
Do not use bleach or fabric softener.
Allow the cloths to dry fully before storing.
Replacement floor cleaning cloths can be purchased in stores.

Troubleshooting

Malfunction	Possible cause	Solution

The appliance does not turn on, the upper (red) power indicator light fails to light up.

| The mains plug is not in the socket/power or fuse issue in the house.| Reinsert the mains plug / Check the circuit breaker or consult an electrician.
The appliance is not emitting- ting steam, the power indicator (red) lights up.| The appliance needs more time to heat up.| Wait about 30 seconds until the appliance has warmed up.
The (blue) steam indicator light lights up.
The appliance is not emitting any steam, the (red) power indicator and the (blue) steam indicator light up.| The water reservoir is empty.| Fill the water reservoir.
The appliance automatically turns off to prevent overheating- ing as soon as the reservoir is empty and the steam button is then pressed.| Wait until the appliante has cooled down sufficiently and fill the water reservoir.
There is a re- reduced amount of steam.| The water reservoir is empty.| Fill the water reservoir.
The unit does not produce steam and water escape from the safety valve on the back.| The steam outlet is clogged.| First, disconnect the mains plug from the socket and allow the appliance to cool down for at least 1 hour. Release the blockage by inserting a 10 cm long needle (e.g. a large opened paper clip) with a maximum diameter of 1.2 mm into the steam outlet at the bottom of the housing. Make sure the steam outlet is away from the body.
See figure page 114.
Never insert any other objects into the openings of the unit to clean it!
Other ma I.- functions| Contact Leifheit’s department.|

Customer Service

For further help or inquiries/feedback as well as additional information on servicing and replacement parts, please contact Leifheit Customer Service. (Contact information for this is shown on Page 11).

Warranty

Please note the following:
Always contact LEIFHEIT Customer Service for warranty repairs or service.
(Contact information for this is shown on Page 11).

All Leifheit products are subject to a rigorous final quality control inspection. Should your steam cleaner not perform satisfactorily or you experience other defects or malfunctions, please follow the following procedure:

Call the Leifheit Customer Service Hotline and describe the problem you have encountered.
Customer Service will carry out remote diagnostics and arrange additional steps if needed.
Should the steam cleaner need to be sent to Customer Service for inspection or repair, please include a copy of your proof of purchase in the return shipment as well as your complete contact information, and keep a copy of your shipping confirmation.

The manufacturer’s warranty claims due to material and manufacturing defects are governed by the following warranty conditions:

Leifheit AG, Leifheitstraße 1, 56377 Nassau/Lahn, Germany, provides a warranty against defects for a period of at least 2 years.
The warranty period begins on the date of the proof of purchase. You should always keep a copy of the sales receipt as proof of purchase.
Any warranty claim within the warranty period must be submitted immediately after the defect occurs. Any obvious damage or defects on arrival must be reported as soon as you have unpacked the steam cleaner.
The warranty covers product quality, i.e. the warranty is limited to defects that have arisen solely due to material or manufacturing defects.
The following are excluded from the warranty:
a) Defects resulting from the use of other natural wear and tear;
b) Damage from improper use or handling (e.g. electrical damage or damage from impact, abrasions, falling, or being subjected to unusual force);
c) Damage from a failure to observe the prescribed operating instructions.
During the warranty period, the manufacturer may either elect to replace the defective parts at no charge or repair the product.
In the event, that repair is not feasible and no identical product is available for replacement, you will receive a substitute product that is as equivalent as possible. The warranty does not guarantee any refund of the purchase price.
Any repairs or assembly by non-authorized personnel or service centers shall void this warranty.
This warranty does not cover any other damages. If during the manufacturer’s warranty period the device is misused or operated incorrectly or improperly, no liability shall be assumed for any damages.
The warranty excludes any shipping damage.
The warranty period will not be extended due to the filing of a claim. This also applies to replaced or repaired parts.
Your statutory rights, in particular with respect to any guarantee, remain in full force and are not limited by this warranty.
This warranty is valid worldwide.

Even after the manufacturer’s warranty has expired, you are welcome to use our Customer Service department for repairs. (Please coordinate this with our Customer Service
department in advance).
Furthermore, Customer Service can provide you with additional cleaning tips as well as advice and help via remote diagnostics in the event of experiencing any problems.
More information about warranty terms and conditions, claims, and exclusions can be found on our website: http://www.leifheit.co.uk/service/warranty- terms.html

Disposal

When this appliance is discarded, it should be rendered unusable (e.g. by severing the mains cable from the mains plug) and disposed of it per applicable regulations.
Your local municipality can provide you with further information on this. Make sure to sort any recyclable or compostable packaging into the proper bins!