Jacobs Professional LOR Supreme coffee machines User Manual

User manual
Version 1.2 November 2021

Safety precautions

Read this instruction manual before you start using the machine. It gives you important safety information and will ensure you get the most out of your JDE product. Keep this manual in a safe place for reference
THIS IS AN ATTENDED APPLIANCE. Do not leave it unattended during usage, or in case of any malfunctions or damage.

Important: Operation, filling, and cleaning of the dispenser must be restricted to authorized and trained persons. Take care that new staff reads the operator manual before they operate the dispenser and understand the safety and hygiene aspects.

• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.

• children shall not play with the appliance

• Cleaning and user maintenance shall not be made by children unless they are older than 8 and supervised.
  Keep the appliance and its cord out of reach of children less than 8 years old.

• This appliance is intended to be used in working environments including staff kitchen areas, in shops and offices, farm houses, clients in hotels, motels, bed and breakfasts, and other indoor environments.

1.1 Electrical safety
WARNING: For safety reasons, this appliance MUST be earthed.

• Do not operate any appliance with a damaged lead or plug, or after the appliance malfunctions or has been damaged, cracked, or dropped in any manner. This could result in the Risk of fire, electric shock, or injury.

• Never touch the cable with wet hands.

• If the power cord is damaged it must, for safety reasons, be replaced by CINO or qualified, authorized CINO service personnel.

• Do not pull the power supply cable over sharp edges, clamp it or allow it to hang down. It should not be allowed to come into contact with hot or damp surfaces.

• The use of extension cables not authorized by the manufacturer may cause damage, accidents, or fire.

• We recommend that the appliance is plugged into a socket that has no other appliance connected to it.
  Failure to do this may cause an overload, trip a circuit breaker or blow a fuse. Preferably the socket-outlet should be protected by a residual current device (RCD).

• This appliance conforms to directive 2014/30/EU regarding electromagnetic compatibility.

1.2 General safety

• The appliance is not suitable for installation in an area where a water jet could be used.
• Parts of the appliance surface and interior can become hot due to residual heat after usage.
• Do not place the appliance over or close to sources of heat such as ovens or open flames.
• Place the appliance on an even and horizontal surface capable of supporting the weight of the appliance.
• The coffee maker shall not be placed in a cabinet when in use.
• Do not store or leave the appliance in a room with a temperature below 0°C, as water in the appliance could freeze and cause damage. Please contact your service provider in case of malfunctions due after exposure to low temperatures
• The machine can be connected to the water supply mains. Consult your service provider for installation and required parts in accordance with local regulations and requirements. These involve new water hoses and connections in compliance with EN61770.

1.3 Operational safety

Warning

• The coffee and hot water outlets may be hot after drink delivery. Allow the appliance to cool down before cleaning and maintaining. Unplug the power cord of the appliance from the electrical mains, and allow it to cool down before moving.
• Avoid contact with hot water and steam. Avoid contact with the coffee- or hot water outlets: risk of scalding.
• Do not use the appliance without water as this may cause damage to the pump.
• Do not overfill the water tank.
• Do not use sparkling water (with carbon dioxide).
• Never fill the tank with hot or boiling water.
• Never use damaged or deformed capsules. Water could flow around the capsule when not perforated by the blades and damage the appliance.
• Always close the lever completely and never lift it during operation. Do not put fingers into the capsule compartment or the capsule shaft. The danger of injury!
• Only use the appliance with the Drip Trays correctly fitted: Your machine is fitted with a Pressure Release Valve that dispenses into the Drip Trays.
• Do not immerse in water or other liquids.
• Ensure Water Softening Device is removed before the descaling solution is placed in the water tank. Risk of contamination or injury.
• Do not use the machine for any purpose other than mentioned in this manual. Otherwise, this may result in an injury caused by misuse.
• If there is internal water leakage, do not operate the capsule machine and unplug it at once in order to avoid electric hazards.
• Turn the appliance off, and unplug it when not in use over longer periods.
• To prevent damage to the appliance, use JDE-approved descaling agent for the cleaning/descale program. Use a soft cloth and mild detergent to clean external parts.
• Do not use a scouring pad or abrasive cleaner to clean exterior parts.
• The appliance must not be cleaned by a water jet.
• Never put the appliance in a dishwasher. Do not put parts in a dishwasher unless indicated in this manual, or by a dishwasher symbol on the part.

1.4 Environment

Recycling: This marking indicates that this product should not be disposed of with other household wastes throughout the EU.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

2. Description of parts

A. Lever
B. Disc insertion opening
C. Brewing unit
D. Coffee outlet
E. Milk outlet
F. Cup tray (folding)
G. Removable Cup Tray
H. Cup heating plate| I. Tank lid
J. Air adjustment valve
K. Touch screen
L. Hot water pipe
M. Milk tube
N. Drip grid
O. Drip tray
P. On/Off switch| Q. R232 port
R. Power inlet port
S. Water supply inlet
T. Used Disc container
U. USB port
V. Milk outlet release button
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Placement and operation

⚠ THE APPLIANCE MUST BE FLUSHED WITH FRESH DRINKING WATER BEFORE THE FIRST USE.

3.1 First use

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Open the water tank cover, and remove the water tank lid.
Take the water tank out of the machine.
Clean the tank for the first use with a food-grade cleaning agent, and rinse well after cleaning.| Fill up with fresh drinking water.
Ensure that the water tank is correctly aligned. [front] towards you. Install the lid, and close the
cover.| The machine can be connected to the water mains.
This may require a water filter or water softener depending on your local water quality.
Please contact your service representative for installation.
| |
The power plug and accessories are included in the waste bin.
Remove the drip tray to retrieve the parts.| Connect the milk pipe (1) at the machine side, and guide it into a milk pack (milk version)| Connect the power cord (1) to the machine, and plug it into a power outlet.
| |
Switch the machine on.| The display shows the steps to guide the user through the initial settings.| The machine will heat up until the operating temperature has been reached, and start a rinsing cycle.
CAUTION Hot water is flowing from the outlets.
| |
Enter water hardness, and softener details.
Check the website of your local water supplier for details.
For more details; see 3.2 Water tank filter handling| Select the machine version.| Press confirm for the [black coffee machine] in the next screen.
| |
Press [confirm] for the milk version [white and black coffee] in the next screen.| Install the chrome milk outlet, and press [OK] The machine will request a cleaning (see chapter 4.3)| Place a cup under the coffee outlet.
| |
Press the lungo or cappuccino (for coffee-milk machines) selection button. (Do not put a coffee disc in the machine)
CAUTION Hot water will flow from the outlet.
Empty the cup when the cycle is completed.| Repeat this 5 times.
Your machine is now ready to use.|

3.2 Water tank softener handling
A water softener (filter) can be installed inside the water tank to reduce the build-up of limescale in your coffee machine. (Advised model: Claris CS-150 filter / softener). The table below shows its capacity at various water hardness levels. Check the website of your water supply company for water hardness values.

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Take the water tank out of the machine.
Install the softener inside the water tank on top of the outlet by turning it clockwise.| Fill up with fresh drinking water.
Ensure that the water tank is correctly aligned. [front] towards you. Install the lid, and close the
cover.| Place a cup under the hot water outlet, and press the hot water button.
CAUTION Hot water will flow from the outlet.
| |
Repeat this 5 times.
(Empty the cup when a cycle is completed.)| Should the display show a water supply issue:
• Press OK.
• Dispense another 5 cups of hot water to ensure that all air has dissipated from the softener.| Open the programming mode and enter descaling parameters (see page 16).

Water tank softener capacity
Exchange the softener (filter) inside the water tank after 2 months, or before that time based on the number of consumptions. Please refer to the data below to determine the exchange rate.

Total hardness| Carbonate Hardness (DH)| Capacity (Ltr)| Average drinks
---|---|---|---
11-Sep| 9-Jul| 250| 3.2
14-Dec| 12-Oct| 200| 2.5
15-17| 13-15| 150| 2
18-20| 16-18| 100| 1.25
20-24| 19-20| 100| 1.25
23-27| 21-23| 50| 650

30*| >24| 50| 650

*We recommend connecting the machine to the mains water supply and installing an in-line softener. An inlet valve is fitted on every machine to connect it to the mains water supply.

3.3 Drink preparation

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Click on the globe [] icon to select the language of your choice.| Place a cup under the coffee outlet.| Open the lever.
| |
Insert a coffee disc. Close the lever.| Press a drink selection button.
Your drink is now being prepared.| Press the red stop button in the display to cancel drink reparation.
| |
For hot water dispensing: place a cup under the hot water pipe| Press the hot water button to dispense.| Press the red stop button in the display to cancel dispensing.

Drink settings
The machine features the following drink default settings (ml). You can change drink settings in the programming mode (volume range: 10-400ml)
For the best milk foam quality, we recommend using refrigerated milk with a temperature of 5-8°C.

| Coffee (ml)| Milk (ml)
---|---|---
Ristretto| 25|
Espresso| 40|
Lungo| 110|
Macchiato| 40| 30
Cappuccino| 40| 70
Latte| 40| 120
Latte Macchiato*| 40| 120

*(Preparation sequence = milk first, thereafter coffee)

Cleaning

4.1 Automatic rinsing

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The machine executes a short rinsing cycle 30 minutes after the last milk drink to ensure that the tubes and outlet are clean. (milk version only)| The machine will also execute a rinsing cycle to clean the tubes and outlets when the machine is switched off.

4.2 Cleaning procedure for coffee-only machines.

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Switch off the machine. The machine will execute a rinsing cycle as described above.| Empty the drip tray and the waste bin. Clean with a moist clean towel.| Clean the exterior. Use a food-grade non-abrasive, nonaggressive cleaning agent.

4.3 Cleaning procedure for coffee and milk machines.

| When milk drinks are used, the machine will request to be cleaned daily. Milk drinks will be blocked until this cleaning operation is completed. Black coffee drinks will still be available.
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| We advise the usage of Suma Cafe milk clean S kit C3.7. This kit contains 2 bottles with tablets;
Daily tablets to be used for 4 days, and weekly tablets are to be used the 5 the cleaning day.

| | ![Jacobs Professional LOR Supreme coffee machines

• 43](https://manuals.plus/wp-content/uploads/2022/06/Jacobs-Professional-LOR- Supreme-coffee-machines-43-550x309.png)
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  Press the start button and follow the instructions in the display.| Fill a container with 1 liter of warm water and dissolve a cleaning tablet.| Fill the water tank with the Max.
  level and re-install.
  | |
  Empty and clean the waste bin, and re-install when done.| Remove the milk pack from the refrigerator. Check the best before date and replace if
  necessary.| Remove the milk tube and replace it with a clean tube.
  | |
  Press the release button behind the chrome milk outlet, and remove the outlet assembly.
  Replace with clean assembly.| Place the container with the cleaning solution in the fridge and place the milk tube in the container.| Place an empty 3-liter container under the outlets
  | |
  The machine starts the cleaning program.
  Caution: very hot water is running from the outlet.| Empty the container. Rinse, and place back.
  The machine will continue the cleaning program.| Remove the containers from the refrigerator and the cup tray.
  | |
  Put the milk pack back into the fridge, and insert the milk supply tube into the pack.| Clean the exterior. Use a food-grade non-abrasive, non-aggressive cleaning agent.
  The machine is now ready to brew drinks.|

Descaling procedure

• The descaling procedure (22 minutes) cannot be canceled or interrupted after you have started it.
• The water hardness entered during the initial set-up determines the descaling interval. If not entered by the user, the machine is set to the highest water hardness by default.
• The descaling interval is extended when a water tank filter is installed, see page 18 for exchange rate and capacity.

Press the start button, and followthe instructions shown on the display.| Fill the water tank with Max.
level with hot water, and add the descaling agent.| Open and close the lever to ensure that there is no disc inside the chamber.
Empty and clean the waste bin, and reinstall it.| Remove the milk pack. Place the milk tube in an empty 1-liter container.| Place an empty 3-liter container under the drink outlets.
The machine will start the descaling program. (20 min.)
Caution: very hot water is running from the outlets.| The machine will thereafter perform a rinsing cycle.
Please clean the water tank and fill it with fresh water.| The display shows ‘machine needs rinsing’.
Press start and follow the instructions shown in the display.
Wait until the rinsing process is completed.| Remove the 1L container from the fridge, and place the milk pack in the fridge. (Put the tube in the milk pack)
This concludes the descaling program.| If there is not enough water in the water tank during the descaling process, a display message will prompt you to refill the water tank.
When done, the machine will continue descaling.

Programming mode

In the programming mode you can change stand-by timings, advanced settings (drink- and machine settings), and manually start the cleaning or descaling programs.

Click on the programming mode icon (≡)| You will see all the menu items on the display. Click the desired item.| Stand-by time can be set between 0 (never) to 5 hours in steps of 0,5 hours.
|
To start Cleaning or Descaling:
Select the desired program and enter the password. (3112)| Press start to commence the selected program.
The time required is shown in the display.|

6.1 Advanced settings

To enter the advanced settings a password must be entered.(1402)| You will see all the menu items on the display. Click the desired item| Drink settings (coffee drinks)
Press a drink selection button to change coffee volume and temperature.
Drink settings (coffee drinks)
Enter the desired setting.
Press confirm to save the new settings, or press default to reload the factory setting.| Drink settings (coffee-milk drinks)
Press a drink selection button to change coffee volume and temperature and milk time. (a longer time = more milk)
Press confirm to save the new settings, or press default to reload the factory setting.| Drink settings (hot water)
Press the hot water button to change volume and temperature.
Press confirm to save the new settings, or press default to reload the factory setting.
Factory reset
Press OK to confirm [Restore factory settings] When the factory settings are reloaded the display shows “Reset complete”. Press OK to continue.| Descaling settings
The water hardness entered determines the necessary descaling frequency for optimal operation.
See also the water filter capacity in chapter 3.2.
Press OK to save the new settings and press default to reload the factory setting.| Connectivity settings
Enter machine details for connection to a connectivity device.
Consult your service representative for more details.
Software update
Software packages can be uploaded by means of a USB stick.
Consult your service representative for details.| Device info
This item shows the display, graphics, and control board versions.| 123 counters
This item lists the total counter per drink, and a counter per drink that can be reset to [0]
| |
Milk system ON/OFF
You can switch between a coffee machine [Milk system OFF] and a coffee-milk machine [Milk system ON]. The latter requires the installation of the milk outlet and milk supply tube.
Disc prompt
When set to [ON] the display shows a prompt to have the user confirm that a disc has been
inserted (after pressing the product selection button).| |

Troubleshooting

Various icons can be shown in the lower right corner of the display to inform you about the machine’s status or errors.

7.1 Icons and display information

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The service icon indicates that an error has been detected. When pressed additional details and actions are shown.| Water supply error (fixed water included)
When the machine encounters a water supply issue, a pop-up appears with
additional details, please check the relevant items.

| The water tank icon indicates that the water tank is not (correctly) installed.
When pressed the display shows how to correctly install the water tank.
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| The close lever icon indicates that the lever of the coffee disc chamber is not (fully) closed. When pressed the display shows how to close the lever.
| The install waste bin icon indicates that the lever of the coffee disc chamber is not (fully) closed.
When pressed the display shows how to install the waste bin.
| The empty waste bin icon indicates that the lever of the coffee disc chamber is not (fully) closed.
When pressed the display shows how to empty the waste bin.
| The refill water tank icon indicates that the lever of the coffee disc chamber is not (fully) closed.
When pressed the display shows how to refill the water tank
| The cleaning icon indicates that cleaning is required. Follow the instructions shown in the display to clean the machine.
| The descaling icon indicates that descaling is required. Follow the instructions shown in the display to descale the machine.
| Water filter exchange required. (see also the filter capacity table on page 18)
| The machine is heating up. This icon will disappear as soon as the operating temperature has been reached,

7.2 Troubleshooting actions

well inserted in the machine, press the power ON button on the left side of the machine once, and wait for the machine to power on.
Lack of steam power/ no milk| The machine requires descaling. Run the descaling program in the menu. Enter the requested pin code (3112) to start the descaling process.
Milk foam quality| Adjust the amount of air by turning the screw behind the rubber cover on the right side of the appliance. Clockwise: less air = finer foam, anti-clockwise more air = coarse foam. Turn the screw with small steps only.
No milk| Check the milk pack and the milk supply hose. This should be connected and not blocked or kinked.
Reduce the amount of air by turning the screw behind the rubber cover
on the right side of the appliance counterclockwise. Turn the screw with small steps only.
Water supply issues| In the case of the water tank version: Fill the water tank to the maximum level.
In case of fixed water connection: Check/Open the water supply and check hose connections. Reset the machine by unplugging the power cord for approx. 10 seconds, then reconnect the power cord.
The disc does not fit in the appliance/lever and cannot be closed| Ensure that you always flatten the edges of the product (‘flanges’) prior to inserting them.
The disc does not fit in the appliance due to bulging (higher altitudes)| Ensure that your ingredients are being used at elevations < 1.500 meters. At high altitudes, the discs may expand, in case of extreme altitudes > 2.000 meters they may no longer fit in the brewer insert chute.
The disc does not fit in the appliance due to bulging (higher temperatures)| Ensure that your ingredients are being stored and used under ambient conditions (5-30 °C). At high temperatures, the product may expand, in case of extreme temperatures they may no longer fit in the brew
mechanism’s entry chute. Cooling the discs in a fridge prior to usage may resolve the problem.
Discs do not fit in the appliance due to not opening the lever completely.| Ensure that you open the lever completely before trying to insert a disc. If you don’t open the lever all the way the previous disc could remain in
the brew chamber, hence no proper loading of a new disc is possible. Open the lever completely to eject the disc inside the brew chamber.
Coffee does not taste as expected at first use| Use the selection card to select the blend that fits your taste preferences. All blends have their specific taste profile, hence the right selection is important.
Coffee does not taste well| Verify whether the shelf life (12 months after production) has not expired.
Verify whether the ingredients have been stored under the correct conditions: (5-30°C, RH 30%-60%).
The drink tastes insufficiently strong| Has a new undamaged disc been used to brew the product? Open the lever and enter a new disc at every brew.
Always ensure the flanges/edges/rims of the disc are flat before inserting the disc into the chute. If damaged, not all water will flow through the disc, but also bypass the disc.
Open the lever and look inside the entry chute to check if the disc did drop in all the way (ca 75 mm) into the brewing chamber. If not, gently push the disc deeper down the chute until it slides in.
Check the disc that has been used to brew the last drink: It should show ca 20 large holes on one side (water entry side) and ca 90 small holes on the other side (coffee outlet side).
If one of the two sides does not show the holes, there may be a fault in the hydraulic- or mechanical system, please contact your service provider.
Discs jam in the disc insert chute| Disc insertion and subsequent brewing problems may occur if the waste bin is not emptied as indicated by the machine. (icon appears after 30 discs, but can be ignored). Please empty the waste bin when prompted (or sooner).
In case a disc has been entered but jams in the entry chute before reaching the correct position in the brew mechanism, gently push it downward with a blunt object.
Please contact your service provider, if the problems persist.
The Cup heating plate does not function| The cup heater uses residual heat from the internal coffee water heater.
Hence it will only work if the stand-by function is disabled. (see programming chapter)

Specifications

The product is provided in accordance with the European Directive 1935/2004.

Manufactured by:
CINO TECHNOLOGY (SHENZHEN) LTD
3rd, 4th & 5th floor, G Building, Licheng Scientific and Technology Industrial Park, Xinhe Road,
Gonghe community, Shajing, Baoan, Shenzhen 518104, P.R. China
http://www.cino.cn

References

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