poly Savi 8210 CDM Wireless DECT Headset for Microsoft User Guide

PLANTRONICS + POLYCOM. NOW TOGETHER AS

Savi 8210/8220 UC
Wireless Headset System
User Guide

DECT Information

DECT products should never be used outside the region in which they were originally purchased and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which vary by country. DECT 6.0 devices are generally authorized for use in the  S/Canada/Mexico. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may disrupt telecommunications networks and devices, and can subject you to fines and penalties by regulatory agencies.

DECT Enhanced Security

Plantronics is a member of the DECT Forum and has fully adopted its recommendations for enhancements to security within all DECT products.
Plantronics DECT-based products now fully incorporate the latest recommendations on Enhanced Security from the DECT Forum and ETSI. These improvements cover registration, authentication, authorization, and encryption procedures. Plantronics DECT products are now secure against all the known vulnerabilities that were highlighted by the public announcements of the Chaos Communication Congress in 2009.
Plantronics DECT products have been tested against and passed the DECT Forum security certification requirements and consequently have been granted the ‘DECT Forum security’ logo certification.
Plantronics products using the new enhanced version of DECT that includes this security improvement are marked on the base with the DECT Forum security logo.

Overview

Headset Basics

1 Volume wheel
2 Call button/Press to interact with Microsoft Teams (app required)
3 Mute| 4 Headset LED
5 Power button
6 ANC (Active Noise Canceling)
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Be safe
Please read the safety guide for important safety, charging, battery, and regulatory information before using your new headset.

DECT USB adapter

The NOTE USB connection may vary but the function is the same

Charge stand

Fit and charge

Customize Your Headset

Optimize the comfort and fit of your headset.
Adjust the Headband
1 To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the earcups so that the foam cushions sit comfortably over the center of your ears.

2 Position the stabilizer T-bar above your ear, if applicable.

Adjust the Boom
For optimum audio, bend the boom so it is approximately two finger widths from the corner of your mouth.

NOTE For true stereo listening when wearing the boom on the left, adjust the setting in Plantronics Hub (plantronics.com/software) by going to Settings > Ringtones and  Volumes > Wearing preference for volume control.

Charge your headset

Place the headset in the charging cradle. The headset charging LED flashes when charging the headset and turns off when the headset is fully charged. Charge for at least 20  minutes prior to the first use. A full charge takes 3 hours.

Talk Time
With a single full charge, the headset provides up to 13 hours of continuous talk time in wideband mode.

Headset battery status

Determine your headset battery status:
• Listen to the voice prompts after powering on the headset
• Hover over the Plantronics Hub system tray icon
• View in Plantronics Hub app

Connect to PC

Your DECT™ USB adapter comes pre-subscribed to your headset.
1 Turn on your headset and insert the DECT USB adapter into your laptop or PC.

2 The USB adapter LED is solid red when inserted and then turns solid blue to indicate the headset is connected to the USB adapter. If you are wearing your headset you will hear “Base connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid blue.
3 OPTIONAL Load Plantronics Hub for Windows and Mac by visiting poly.com/software. This will allow you to customize your headset behavior through advanced settings and options.

Subscribe USB adapter  again
Typically, your DECT USB adapter is subscribed (connected) to your headset. In the event that your adapter is disconnected or bought separately, you will need to subscribe the adapter to your headset.
1Insert the DECT USB adapter into your laptop or computer and wait for the LED to light up.
2 Put your headset in subscribe mode by holding Volume up for 4 seconds. Your headset LED lights up.
3 Put your DECT USB adapter into subscribing mode by double-pressing the recessed subscription button with a pen or paperclip until the USB adapter flashes red and blue.

The NOTE USB connection may vary but the function is the same
4 Subscription is successful when you hear “pairing successful” and “base connected” and the DECT USB adapter LED is solid blue.
NOTE If the USB adapter LED goes solid red after flashing red and blue, the subscription attempt failed and should be repeated.

End Subscription
If the USB adapter is in subscription mode and you want to stop the adapter from searching for a headset, press the recessed subscription button once with a pen or paperclip. The subscription light will be solid red for four seconds and then go to its previous state.
Disabling over-the-air subscription
The Savi system ships with the over-the-air headset subscription enabled. In a multi-shift environment, you may want to disable this mode of subscription.
Adjust the over-the-air subscription setting in Plantronics Hub Settings > Wireless.

Configure USB adapter

Your DECT USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your DECT USB adapter.
Windows
1 To configure your DECT USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select your headset and set it as the Default Device and click OK.
2 To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.
Mac
1 To configure the DECT USB adapter, go to the Apple menu > System Preferences

Sound. On both the Input and Output tabs, select your headset.

Load software

Plantronics Hub for Windows/Mac is an invaluable headset tool.
1 Download Plantronics Hub for Windows/Mac by visiting poly.com/software.
2 Using Plantronics Hub, manage your headset settings.
• Call control for softphones
• Change headset language
• Update firmware
• Turn features on/off

Plantronics Hub configurable settings

Answering Call Alert
Audio channel tone
Audio sensing
Close conversation limiting
Online indicator
Second incoming call
Mute on/off alerts
Mute reminder
Headset to PC radio link
Plantronics product improvement program
Software log level

| General
Change language of voice prompts
Brazilian Portuguese, Cantonese, Danish, English (UK, US), French, German, Indonesian,
Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish, Swedish, and Thai.| Language
PC ringtone
Volume level tones
Wearing preference for volume control (stereo audio)
Ring location| Ringtone and Volume
Dial tone
Target softphone
Media player action on incoming call
Softphones and media players (PLT enabled)| Softphones
Software settings (Aware for Microsoft)| Sensors and Presence
Audio quality Over-the-air subscription Range| Wireless
Anti-startle Noise exposure Hours on phone per day| Advanced

The basics

Headset Controls

1. Volume wheel Toggle repeatedly forward or backward to adjust the volume
2. Call / Teams button Press to place, answer, end a call or to interact with Microsoft Teams (app required)
3. Mute button During a call, press to mute and unmute
4. Headset LED Flashes when in use
5. Power button Toggle on and off
6. ANC (Active Noise Canceling) Toggle on and off

Power on/off To turn on the headset, slide the Power button to reveal green.

Make, answer, end calls

Make a call
Dial from your softphone.
Answer or end a call
Tap the Call button.

Answer a second call
1 While on a call, press the headset Call button for 2 seconds to answer the second call.
This will place the first call on hold.
2 To switch between the calls, press the headset Call button for 2 seconds.

Adjust volume

Fine-tune your headset volume by adjusting the volume controls.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Mute

During a call, tap the headset mute button. Tap again to unmute. When the mute is on, the LED is solid red. Modify your mute settings in Plantronics Hub for Windows/Mac.

Interact with Microsoft softphone

• For Microsoft Teams, tap the headset’s Call button to interact (application required).
• For Skype for Business, press and hold the headset’s Call button for 2 seconds to interact (application required).
• Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone

Set up a conference call

You can set up a conference call with 3 additional headsets.
Join Savi headsets manually
1 While on a call, press the USB adapter’s recessed subscription button with a pen or paper clip.
The adapter subscription LED flashes red and blue.
1 Hold the guest headset’s Volume up until the headset LED turns on.
1 The primary user will hear a request “Conference requested.” To accept the request, press the primary user’s headset Call button. Both users hear “Conference accepted.”      View conference call status by going to Plantronics Hub About > Connections > Conferenced headsets.
Exit a conference call
1 Guest headsets can remain as guests through multiple calls. To remove a guest headset, either
press the guest headset’s Call button or dock the primary user’s headset in the charging cradle.

More Features

Change voice prompt language

To change the voice prompt language on your headset, open Plantronics Hub and go to Settings > Language
You can choose from Cantonese, Danish, English (UK, US), French, German, Indonesian, Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish, Swedish, and Thai.

Optimize audio quality

There are 3 audio modes: wideband stereo (hybrid), wideband (conversation), and multimedia (music).
To optimize your audio quality for your activity, with the system idle, press the headset Mute button for 4 seconds. The headset cycles through the modes with each 4-second press. Also configurable in Plantronics Hub.

Limit office noise

You can limit the amount of nearby conversation that is transmitted during your calls.
Open Plantronics Hub. Go to Settings > General > Close Conversation Limiting. Changes take effect with the next call. The default is Standard mode which is optimized for most environments.

ANC

Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality.
Your headset ships with ANC on. To turn ANC off, slide the switch away from “ANC.”

Set the range

Changing the range can help with PC audio quality, improve user density or restrict the range of users.
You can adjust the range setting in Plantronics Hub Settings > Wireless > Range.

Troubleshooting

Headset

My headset is unstable.| When you wear the headset, the microphone should rest as close to your cheek as possible without touching it. The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset. See Position Your Headset.
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Talk time performance is
significantly degraded even after a
full recharge.| The battery is wearing out. Contact us at poly.com/support.
When should I replace my
rechargeable battery?| Replace your rechargeable battery after 3 years or 300 charge cycles, whichever occurs first.
I can’t hear anything in the headset.| Ensure your headset is powered on.
Press the headset Call button.
Make sure your headset is charged.
Fine-tune the listening volume.
Ensure that your headset is the default sound device by going to your Sound Control Panel (Windows) or your Sound System Preferences (Mac).
Make sure your headset is subscribed to the USB adapter. See Subscribe USB adapter again.

Softphone

When I dial from my softphone
application, nothing happens.| Ensure your headset is powered on.
Press the headset Call button.
Make sure your headset is charged.
Fine-tune the listening volume.
Ensure that your headset is the default sound device by going to your Sound Control Panel (Windows) or your Sound System
Preferences (Mac).
Make sure your headset is subscribed to the USB adapter. See Subscribe USB adapter again.
Ensure that the Plantronics Hub software is installed. To download, visit plantronics.com/software.
Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/software.
If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the headset Call button and then use the softphone interface to place/answer/end calls.
Restart your computer.
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How do I interact with Microsoft
Teams or Skype for Business?| • For Microsoft Teams, tap the Call button to interact (Teams app required).
• For Skype for Business, press and hold the Call button for 2 seconds to interact (Skype for Business app required).
• Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings >  Target Softphone
Does my Microsoft Teams-enabled
headset work with other
softphones?| Yes, while your headset is optimized for Microsoft Teams, it can be
configured to use with other supported softphones. Set your target
phone by going to Plantronics Hub for Windows/Mac > Softphones

Software Settings > Target Softphone
When you configure another softphone, the Call button:
• doesn’t interact with Teams
• doesn’t go to Teams notifications
• will not launch Cortana
Speaking and/or listening volume is
too low or too high.| Adjust headset listening volume.
Adjust listening/speaking volumes in the computer’s sound control
panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset.| Reduce speaking and/or listening volume on the computer using your softphone application.
Point the microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio
through my PC Speakers.| Change the default sound device by going to your Sound Control
Panel (Windows) or your Sound System Preferences (Mac) and
Select your PC speakers or internal speakers.
No audio connection to PC.| Unplug the USB adapter and then reconnect it.
Quit and then restart your PC or softphone application.

Support

NEED MORE HELP?
poly.com/support

Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States| Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
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©
2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
Manufactured by Plantronics, Inc.
216828-06 02.21

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