Aqara CHC01 Camera Hub G2H Pro User Manual
- June 5, 2024
- Aqara
Table of Contents
Aqara CHC01 Camera Hub G2H Pro
Product introduction
Aqara Camera Hub G2H Pro is an intelligent product that integrates dual functions of camera and hub. It has functions such as video intercom, motion detection, sound detection, MicroSD card recording, NAS storage, timelapse, privacy area covering and so on. It can also be used as a Zigbee hub in collaboration with other sensors, controllers, and other accessories to realize the functions such as home guard, data reporting, and smart control. It also supports for HomeKit Secure Video.
Preparation before Use
- A smartphone or tablet that supports Wi-Fi or a cellular network (with iOS or Android system) is required.
- Please make sure that there is a Wi-Fi connection and your internet connection is stable.
Quick Setup
Download the Aqara Home app
Search for “Aqara Home” in the Apple App Store, Google Play, Xiaomi
GetApps, Huawei App Gallery, or scan the following QR code to download the
Aqara Home app.
Power up and turn on the Camera Hub G2H Pro
Choose the installation location of the hub: Ensure that the hub and the
routing connection are not disturbed, and avoid metal obstacles between the
hub and the router or around the hub. Locate the power interface at the back
of the product and plug the MicroUSB power cord to connect the power adapter.
When the Camera Hub G2H Pro is started, the status indicator will turn
yellow and flash quickly. Make sure your mobile phone is connected to a Wi-Fi
network in the 2.4 GHz frequency band.
Add the product to the Aqara Home app
Please open the Aqara Home app, tap “Home” and then tap “+” in the top right
corner to enter the “Add Device (Accessory)” page, select “Camera Hub G2H
Pro”, and add it according to instructions in the Aqara Home app. After a
successful connection, the status indicator of the device will turn blue and
keep the light constant.
NOTICE: If the device addition fails, please confirm the following points：
- The Wi-Fi name or password contains an unsupported special character, such as, @, #, %, -, $, etc., resulting in a failure to connect to the router. Please change it to a commonly used character and try again.
- If the camera cannot recognize the QR code generated by the mobile phone. Please make sure that the screen size of the mobile phone is not less than 4.7 inches, and make sure that you don’t use the backlight of the camera to shoot the QR code.
- Check whether the router has enabled the Wi-Fi anti-squatter setting, which causes the camera to be unable to connect to the Internet.
- Check whether the router has enabled AP isolation, which leads to the failure to search the camera on the mobile phone in the LAN.
- Make sure the camera is connected to the 2.4GHz Wi-Fi network.
Add accessory
After the Camera Hub G2H Pro is added successfully, please open the Aqara Home app and refer to the user manual of the accessory to add.
Connect to Apple HomeKit
Open the Apple Home app, click “+” on the upper right corner, and then enter the “Add Accessory” page. Scan or manually enter the HomeKit Setup Code at the bottom of the camera to bind the camera to HomeKit. If the camera is failed to add to the HomeKit:
- “Failed to add accessory”. Due to multiple adding failures, the error information of the iOS cache cannot be removed. Please restart the iOS device and reset the camera;
- “Accessory already added”. After restarting the iOS device and reset the camera, you can manually enter the HomeKit setup code and add it again;
- “Accessory not found”. Please wait for 3 minutes after resetting the camera. You can manually enter the HomeKit setup code and add it again
Notice
Use of the Works with Apple badge means that an accessory has been designed to
work specifically with the technology identified in the badge and has been
certified by the developer to meet Apple performance standards. Apple is not
responsible for the operation of this device or its compliance with safety and
regulatory standards. A 10-day recording history from your Camera Hub G2H Pro
is securely stored in iCloud and available to view in the Apple Home app on
your iPhone, iPad, or Mac. You can add one camera to your 200 GB plan or up to
five cameras to your 2 TB plan at no additional cost. Camera recordings don’t
count against your iCloud storage limit. Communication between iPhone, iPad,
Apple Watch, HomePod, or Mac and the HomeKit- enabled Camera Hub G2H Pro is
secured by HomeKit technology.
Product Installation
- Please make sure the camera is added successfully, and then install it onto the wall.
- You can place the camera on a horizontal surface, such as a desk, table, bookcase, and so on.
- The base of the camera contains a magnet, which can be attached to the surface of ferrous material, such as refrigerator, iron door, and so on. Do not place it near the main unit of the computer or hard disc.
- You can also use double-sided tape to attach the magnet to the surface of smooth materials, such as glass, tile, latex wall, and so on, or fastening screws can be used to fix the magnet sheet on the wall, and then attach the camera to the magnet.
- Please make sure the installation position is within the coverage range of the Wi-Fi.
- Do not place it near strong electromagnetic interference sources.
- The product is only limited to be used indoors. Please do not use it in humid environments or outdoors.
- Please make sure there is no obstacle around the device.
Warnings
- This product is NOT a toy. Please keep children away from this product.
- This product is designed for indoor use only. Do NOT use in humid environments or outdoors.
- Beware of moisture, do NOT spill water or other liquids onto the product.
- Do NOT place this product near a heat source.
- Do NOT place it in an enclosure unless there is normal ventilation.
- Do NOT attempt to repair this product by yourself. All repairs should be performed by an authorized professional.
- This product is only suitable for improving the convenience of your home life and reminding you about the status of your devices. It should NOT be used as security equipment for homes, buildings, warehouses, or any other places. If a user violates the product use instructions, the manufacturer will NOT be liable for any risks and property losses.
- The base of this product has been designed with strong magnetic properties, which can ensure that product will not fall off when it is installed on the wall. In order to prevent falling off and possibly causing personal injury, we recommend that the installation of the device should be less than 2 meters.
- This product does not come with a power adapter by default. Please purchase a separate adapter from a regular source.
Description of Indicator Light Status
| Indicator Light Status | Status Description |
|---|---|
| Yellow light is on steady | The camera is turning on |
| Yellow light flashes quickly | Waiting to connect to the network |
| Yellow light flashes slowly | The camera is being resetting/OTA upgrading |
| Blue light flashes quickly | Connecting to the network |
| Blue light flashes slowly | Connected to the network successfully and the |
account is being boun
Blue light is on steady| Working properly
Red light is on steady| Live video is in progress
White light is on steady| No network is connected in 10 minutes after starting
Purple light flashes slowly| Accessories are allowed to be added
Off| The indicator is turned off/the device sleeps/the device is not powered
Description of Button Operations
| Button Operations | Status Description |
|---|---|
| Click the function button one time | Turn off alert |
| Click the function button three times | Initiate a child device access request |
| Click the reset button five times | Reset the device but clear local |
information
Long press the reset button for 5 seconds| Reset the device but retain local
information
Long press the function button for 3 seconds| Initiate a voice call request
Specifications
- Product Model: CH-C01
- Video Coding: H.264
- Resolution: 1080p
- Power Supply Input: 5V 1A
- Viewing Angle: 146° (diagonal)
- Overall Power Consumption: 5 W
- Product Dimensions: 82.4×56.5×50.5 mm (3.24×2.33×1.99 in.)
- Working Temperature: -10°C ~ 40°C (14°F ~ 104°F)
- Operating Humidity: 15% ~ 85% RH, no condensation
- Wireless Protocols: Zigbee 3.0 IEEE 802.15.4, Wi-Fi IEEE 802.11 b/g/n 2.4 GHz
- Local Storage: MicroSD card (CLASS 4 or above is supported, up to 512 GB storage)
- Supported Device: Android 4.0 or iOS 13.2 and above
- What is in the Box: G2H Pro Camera Hub × 1, User Manual × 1, Screw × 2, Metal Plate × 1, Micro USB to USB-A Cable × 1, Ejector Tool × 1, Sticker × 1
| Wi-Fi Operation Frequency | 2412-2472 MHz |
|---|---|
| Wi-Fi Maximum Output Power | ≤ 20 dBm |
| Zigbee Operation Frequency | 2405-2480 MHz |
| Zigbee Maximum Output Power | ≤ 13 dBm |
Under normal use of condition, this equipment should be kept a separation distance of at least 20cm between the antenna and the body of the user.
EU Declaration of Conformity
Hereby, Lumi United Technology Co., Ltd declares that the radio equipment
type Camera Hub G2H Pro, CH-C01 is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the
following internet address: https://www.aqara.com/DoC/
UK Declaration of Conformity
Hereby, Lumi United Technology Co., Ltd declares that the radio equipment type
Camera Hub G2H Pro, CH-C01 is in compliance with Directive 2017 (SI 2017 No.
1206, as amended by SI 2019 No. 696).
WEEE Disposal and Recycling Information
The full text of the UK declaration of conformity is available at the
following internet address: http://www.aqara.com/DoC/.
FCC Statment
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 2. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment
Note: This equipment has been tested and found to comply with the limits for a CLASS B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
RF Exposure statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance of 20 cm between the radiator and your body. This transmitter
must not be co-located or operating in conjunction with any other antenna or
transmitter.
IC NOTICE TO CANADIAN USERS
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired
operation of the device. This CLASS B digital apparatus complies with Canadian ICES‐003. This device complies with RSS‐247 of Industry Canada. Operation is subject to the condition that this device does not cause harmful interference. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Online Customer Service: www.aqara.com/support Manufacturer: Lumi United Technology Co., Ltd. Address: 8th Floor, JinQi Wisdom Valley, No.1 Tangling Road, Liuxian Ave, Taoyuan Residential District, Nanshan District, Shenzhen, China. Email: [email protected]