verizon Wan Analysis Reporting Instructions

WAN ANALYSIS REPORTING

GENERAL

Service Definition.

WAN Analysis Reporting is a web-based reporting tool that provides customers with a consolidated view of their Verizon-provided network infrastructure.

Platforms.
Except where explicitly stated otherwise, these terms apply to both Optimized Service (denoted with a “+” and sometimes referred to as Rapid Delivery) and non-Optimized Service.

Standard Service Features

1. Provider Edge Statistics Reporting. Through Provider Edge (PE) Statistics Reporting, Verizon provides daily performance information about the Customer’s PIP network.
2. Standard Select. With Standard Select, Verizon provides detailed data from the performance of Customer’s managed or unmanaged network components.
3. Wireless LAN Reporting. With Wireless LAN Reporting, Verizon provides detailed data from the performance of Customer’s managed Wireless LAN components.

Optional Service Features.

The following optional service features are upgrades to the WAN Analysis Reporting- Standard Select feature.

| ETM| ETM Select| ETM Select with
Netflow| Threshold PPM
---|---|---|---|---
Managed Customer| Upgrade alternative
to Standard Select| Upgrade alternative
to Standard Select or ETM| Upgrade alternative
to Standard Select,
ETM or ETM Select| Optional Add on to Standard Select, ETM, ETM Select or ETM Select with netflow
Unmanaged Customer| Upgrade alternative
to Standard Select| Upgrade alternative
to Standard Select or ETM| Upgrade alternative
to Standard Select,
ETM or ETM Select| Not available

1. Enhanced Traffic Management Reporting. Through Enhanced Traffic Management (ETM) Reporting, Verizon will provide all of the features and reports of Standard Select Reporting, plus Customer edge (CE) response path reporting and quality of service (QoS) performance reports.
2. ETM Select Reporting. Through ETM Select Reporting, Verizon will provide all of the features and reports of ETM Reporting plus end user CE performance exceptions and alarms, near real-time trending capabilities and CE network status maps, infrastructure capacity analysis reports, visual representation projections of performance exceptions and related faults, and allow Customer to set up email notification to its users when certain exceptions occur.
3. ETM Select Reporting with netflow. Through ETM Select with netflow Reporting, Verizon will provide all of the features and reports of ETM Select Reporting plus optional configuration of traffic monitoring across an IP network known as netflow.
4. Threshold Proactive Performance Monitoring. With Threshold Proactive Performance Monitoring (PPM), Verizon provides analysis of Managed WAN performance against Verizon-defined thresholds for standard performance and performance-related threshold alerts from Customer’s Network for automatic trouble ticket generation to Verizon.

SERVICE LEVEL AGREEMENT

The service level agreements for WAN Analysis Reporting (Optimized and non- Optimized) can be found at the following URL: www.verizon.com/business/service_guide/reg/cp_war_plus_sla.pdf

FINANCIAL TERMS

General Financial Terms

1. Optimized Services. Monthly recurring charges (MRCs) for WAN Analysis Reporting+ are specified in the applicable Contract, and are fixed for the Service Commitment, and at the following URL: www.verizon.com/business/service_guide/reg/applicable_charges_toc.htm 
2. Non-Optimized Services (U.S. Only)
3. Private IP. For Customers receiving non-Optimized Private IP services, the pricing for WAN Analysis Reporting is located at the following URL: www.verizon.com/business/service_guide/reg/cp_private_ip_service.htm
4. Managed WAN. For Customers receiving non-Optimized Managed WAN services, the pricing for WAN Analysis Reporting is located at the following URL: www.verizon.com/business/service_guide/reg/cp_managed_wan_services.htm
5. Managed LAN. For Customers receiving non-Optimized Managed LAN services, the pricing for WAN Analysis Reporting is located at the following URL: www.verizon.com/business/service_guide/reg/cp_managed_lan_services.htm

DEFINITIONS.

In addition to the definitions identified in the Master Terms, the following administrative charge definitions apply to WAN Analysis Reporting: www.verizon.com/business/service_guide/reg/definitions_toc_2017DEC01.htm

© 2012-2022 Verizon. All Rights Reserved.
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References

• verizon.com/business/service_guide/reg/applicable_charges_toc.htm
• Managed LAN Services
• Managed WAN
• Private IP Service
• Administrative Charges Definitions

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