beko RFNE312E43WN RFNE312E43WN No Frost Vertical Freezer User Manual

: June 5, 2024
: Beko

beko RFNE312E43WN RFNE312E43WN No Frost Vertical Freezer User Manual

Please read this manual before using the product!

Dear Customer,
We’d like you to make the best use of our product, which has been manufactured in modern facilities with care and meticulous quality controls.

Thus, we advice you to read the entire user manual before you use the product. In case the product changes hands, do not forget to hand the guide to its new owner along with the product.

This guide will help you use the product quickly and safely.

Please read the user guide carefully before installing and operating the product.
Always observe the applicable safety instructions.
Keep the user guide within easy reach for future use.
Please read any other documents provided with the product.

Keep in mind that this user guide may apply to several product models. The guide clearly indicates any variations of different models.

Safety and environment instructions

This section provides the safety instructions necessary to prevent the risk of injury and material damage. Failure to observe these instructions will invalidate all types of product warranty.
Intended use

WARNING: Keep ventilation openings, in the appliance enclosure or in the built-instructure, clear of obstruction.
WARNING: Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
WARNING: Do not damage the refrigerant circuit.
WARNING: Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.

This appliance is intended to be used in household and similar applications such as

staff kitchen areas in shops, offices and other working environments;
farm houses and by clients in hotels, motels and other residential type environments;
bed and breakfast type environments;
catering and similar non-retail applications,.

General safety

This product should not be used by persons with physical, sensory and mental disabilities, without sufficient knowledge and experience or by children. The device can only be used by such persons under supervision and instruction of a person responsible for their safety. Children should not be allowed to play with this device.
In case of malfunction, unplug the device.
After unplugging, wait at least 5 minutes before plugging in again.
Unplug the product when not in use.
Do not touch the plug with wet hands! Do not pull the cable to plug off, always hold the plug.
Do not plug in the refrigerator if the socket is loose.
Unplug the product during installation, maintenance, cleaning and repair.
If the product will not be used for a while, unplug the product and remove any food inside.
Do not use the product when the compartment with circuit cards located on the upper back part of the product (electrical card box cover) (1) is open.

Safety and environment instructions

Environment instructions

Do not use steam or steamed cleaning materials for cleaning the refrigerator and melting the ice inside. Steam may contact the electrified areas and cause short circuit or electric shock!
Do not wash the product by spraying or pouring water on it! Danger of electric shock!
In case of malfunction, do not use the product, as it may cause electric shock. Contact the authorised service before doing anything.
Plug the product into an earthed socket. Earthing must be done by a qualified electrician.
If the product has LED type lighting, contact the authorised service for replacing or in case of any problem.
Do not touch frozen food with wet hands! It may adhere to your hands!
Do not place liquids in bottles and cans into the freezer compartment. They may explode.
Place liquids in upright position after tightly closing the lid.
Do not spray flammable substances near the product, as it may burn or explode.
Do not keep flammable materials and products with flammable gas (sprays, etc.) in the refrigerator.
Do not place containers holding liquids on top of the product. Splashing water on an electrified part may cause electric shock and risk of fire.
Exposing the product to rain, snow, sunlight and wind will cause electrical danger. When relocating the product, do not pull by holding the door handle. The handle may come off.
Take care to avoid trapping any part of your hands or body in any of the moving parts inside the product.
Do not step or lean on the door, drawers and similar parts of the refrigerator. This will cause the product to fall down and cause damage to the parts.
Take care not to trap the power cable.

HC warning

If the product comprises a cooling system using R600a gas, take care to avoid damaging the cooling system and its pipe while using and moving the product. This gas is flammable. If the cooling system is damaged, keep the product away from sources of fire and ventilate the room immediately.

The label on the inner left side indicates the type of gas used in the product.

For models with water dispenser

Pressure for cold water inlet shall be maximum 90 psi (6.2 bar). If your water pressure exceeds 80 psi (5.5 bar), use a pressure limiting valve in your mains system. If you do not know how to check your water pressure, ask for the help of a professional plumber.
If there is risk of water hammer effect in your installation, always use a water hammer prevention equipment in your installation. Consult Professional plumbers if you are not sure that there is no water hammer effect in your installation.
Do not install on the hot water inlet. Take precautions against of the risk of freezing of the hoses. Water temperature operating interval shall be 33°F (0.6°C) minimum and 100°F (38°C) maximum.
Use drinking water only.

Intended use

This product is designed for home use. It is not intended for commercial use.
The product should be used to store food and beverages only.
Do not keep sensitive products requiring controlled temperatures (vaccines, heat sensitive medication, medical supplies, etc.) in the refrigerator.
The manufacturer assumes no responsibility for any damage due to misuse or mishandling.
Original spare parts will be provided for 10 years, following the product purchasing date.

Child safety

Keep packaging materials out of children’s reach.
Do not allow the children to play with the product.
If the product’s door comprises a lock, keep the key out of children’s reach.

Compliance with WEEE Directive and Disposing of the Waste Product

This product complies with EU WEEE Directive (2012/19/EU). This product bears a classification symbol for waste electrical and electronic equipment (WEEE).

This product has been manufactured with high quality parts and materials which can be reused and are suitable for recycling. Do not dispose of the waste product with normal domestic and other wastes at the end of its service life. Take it to the collection center for the recycling of electrical and electronic equipment. Please consult your local authorities to learn about these collection centers.

Compliance with RoHS Directive

This product complies with EU WEEE Directive (2011/65/EU). It does not contain harmful and prohibited materials specified in the Directive.

Package information

Packaging materials of the product are manufactured from recyclable materials in accordance with our National Environment Regulations. Do not dispose of the packaging materials together with the domestic or other wastes. Take them to the packaging material collection points designated by the local authorities.

Your Freezer

Product Overview

Control Panel
Flap
Drawers
Icematic
Adjustable front feet

Figures that take place in this instruction manual are schematic and may not correspond exactly with your product. If the subject parts are not included in the product you have purchased, then it is valid for other models.

Installation

Appropriate Installation Location

Contact an Authorized Service for the installation of the product. In order to prepare the product for use, refer the information in the user manual and ensure that electrical installation and water installation are appropriate. If not, call a qualified electrician and technician to have any necessary arrangements carried out

WARNING: Manufacturer shall not be held liable for damages that may arise from procedures carried out by unauthorized persons.

WARNING: Product must not be plugged in during installation. Otherwise, there is the risk of death or serious injury

WARNING:
If the door clearance of the room where the product shall be place is so tight to prevent passing of the product, remove the door of the room and pass the product through the door by turning it to its side; if this does not work, contact the authorized service.

Place the product on an even floor surface to prevent jolts.
Install the product at least 30 cm away from heat sources such as hobs, heater cores and stoves and at least 5 cm away from electrical ovens.
Product must not be subjected to direct sun light and kept in humid places.
Appropriate air ventilation must be provided around your product in order to achieve an efficient operation. If the product is to be placed in a recess in the wall, pay attention to leave at least 5 cm distance with the ceiling and side walls.
Your product requires adequate air circulation to function efficiently.
If the product will be placed in an alcove, remember to leave at least 5 cm clearance between the product and the ceiling, rear wall and the side walls
If the product will be placed in an alcove, remember to leave at least 5 cm clearance between the product and the ceiling, rear wall and the side walls. Check if the rear wall clearance protection component is present at its location (if provided with the product). If the component is not available, or if it is lost or fallen, position the product so that at least 5 cm clearance shall be left between the rear surface of the product and the wall of the room. The clearance at the rear is important for efficient operation of the product.

Installing the Plastic Wedges

Plastic wedges supplied with the product are used to create the distance
for the air circulation between the product and the rear wall.

To install the wedges, remove the screws on the product and use the screws supplied together with the wedges.
Insert the 2 plastic wedges onto the rear ventilation cover as illustrated in the figure.

Adjusting the Feet

If the product stands unbalanced after installation, adjust the feet on the front
by rotating them to the right or left.

Electrical Connection

WARNING: Do not make connections via extension cables or multi-plugs.

WARNING: Damaged power cable must be replaced by the Authorized Service Agent.

If two coolers are to be installed side by side, there should be at least 4 cm distance between them.

Our company shall not be liable for any damages that will arise when the product is used without grounding and electrical connection in accordance with the national regulations.
Power cable plug must be within easy reach after installation.
Connect your refrigerator to a grounded outlet rated for a voltage value of 220-240V /50 Hz. Outlet shall have 10 to 16A fuse.
Do not extension cords or cordless multiple outlets between your product and the wall outlet.

Preparation

For a freestanding appliance; ‘this refrigerating appliance is not intended to be used as a built-in appliance’ .
Your refrigerator should be installed at least 30 cm away from heat sources such as hobs, ovens, central heater and stoves and at least 5 cm away from electrical ovens and should not be located under direct sunlight.
The ambient temperature of the room where you install your refrigerator should at least be -15°C. Operating your refrigerator under colder conditions than this is not recommended.
Please make sure that the interior of your refrigerator is cleaned thoroughly.
If two refrigerators are to be installed side by side, there should be at least 2 cm distance between them.
When you operate your refrigerator for the first time, please observe the following instructions during the initial six hours.
The door should not be opened frequently.
It must be operated empty without any food in it.
Do not unplug your refrigerator. If a power failure occurs out of your control, please see the warnings in the “Recommended solutions for the problems” section.
Original packaging and foam materials should be kept for future
The baskets/drawers that are provided with the chill compartment must always be in use for low energy consumption and for better storage conditions.
Food contact with the temperature sensor in the freezer compartment may increase energy consumption of the appliance. Thus any contact with the sensor(s) must be avoided.
In some models, the instrument panel automatically turns off 5 minutes after the door has closed. It will be reactivated when the door has opened or pressed on any key.
Due to temperature change as a result of opening/closing the product door during operation, condensation on the door/body shelves and the glass containers is normal
Since hot and humid air will not directly penetrate into your product when the doors are not opened, your product will optimize itself in conditions sufficient to protect your food. Functions and components such as compressor, fan, heater, defrost, lighting, display and so on will operate according to the needs to consume minimum energy under these circumstances.

Operating the product

Indicator panel

Indicator panel

On/Off Indicator:
This icon ( ) come on when the freezer is turned off. All the other icons turn off.
Economic Usage Indicator:
This icon ( ECO ) (comes on when the Freezer Compartment is set to -18°C which is the most economical set value.
Economic Usage Indicator turns off when the Quick Fridge or Quick Freeze function is selected.
Freezer Compartment Temperature Setting Indicator:
Indicates the temperature set for the Freezer Compartment.
Power Failure / High temperature / Error status indicator:
This indicator ( ) illuminates in case of power failure, high temperature and error warnings.
When the temperature of the freezer compartment is heated up to a critical level for the frozen food, the maximum value reached by the freezer compartment temperature flashes on the digital indicator.
Check the food in the freezer compartment.
This is not a malfunction. The warning may be deleted by pressing any button or on high temperature alarm off button. (Cancelling by pressing any button is not applicable for every model.)
Note: Figures in this user manual are schematic and may not match the product exactly. If the subject parts are not included in the product you have purchased, then those parts are valid for other models.
This indicator ( ) illuminated when a sensor failure occurs, too. When this indicator is illuminated, “E” and figures such as “1,2,3…” are displayed alternatively on the temperature indicator. These figures on the indicator inform the service personnel about the error.
Eco Extra Indicator:
This icon lights up when this Function is active.
Key Lock Indicator:
This icon lights up when the Key Lock mode is activated.
Key Lock Mode:
Press Key Lock button continuously for 3 seconds. Key lock icon will light up and key lock mode will be activated. Buttons will not function if the Key Lock mode is active. Press Key Lock button continuously for 3 seconds again. Key lock icon will turn off and the key lock mode will be exite.
Termination of the High
Temperature Warning: In case of power failure/high temperature warning, you may delete the warning ( ) by pressing any button on the indicator or high temperature alarm off button for 1 second after checking the food inside the freezer compartment.
Note: Cancelling by pressing any button is not applicable for every model.
Eco Extra Function:
Press the Eco Extra button for 3 seconds to activate Eco Extra Function when going on holday for instance. Freezer will start operating in the most economic mode at around 6 hours later and the economic usage indicator will turn on when the function is active.
Freezer Set Function:
This function ( ºC ) allows you to change the Freezer compartment temperature setting. Press this button to set the temperature of the freezer compartment to -18, -19, -20, -21, -22, -23 and -24, respectively.
Quick Freeze Function:
Quick Freeze indicator ( ) turns on when the Quick Freeze function is on.
Press Quick Freeze button again to cancel this function. Quick Freeze indicator will turn off and normal settings will be resumed.
Quick Freeze function will be cancelled automatically 50 hours later if you do not cancel it manually. If you want to freeze plenty amount food, press Quick Freeze button before you place the food into the freezer compartment.
On/Off Function:
This function allows you to make the Fridge turn off when pressed for 3 seconds.The fridge could be turned on by pressing On/Off button for 3 seconds again .
Energy Saving Indicator :
If the product doors are kept closed for a long time energy saving function is automatically activated and energy saving symbol is illuminated.
When energy saving function is activated, all symbols on the display other than energy saving symbol will turn off. When the Energy Saving function is activated, if any button is pressed or the door is opened, energy saving function will be canceled and the symbols on display will return to normal. Energy saving function is activated during delivery from factory and cannot be canceled.
.Quick Freeze Indicator :
This icon comes on when the Quick Freeze function is on.

How to Freeze Fresh Foods

Foods to be frozen must be divided into portions according to a size to be consumed, and frozen in separate packages. In this way, all the food should be prevented from being refrozen by thawing.
In order to protect the nutritional value, the aroma and the color of the foods as much as possible, vegetables should be boiled for a short period of time before freezing. (Boiling is not necessary for foods such as cucumber, parsley.)
Cooking time of the vegetables frozen in this way is shortened by 1/3 than that of the fresh vegetables.
To extend the storage times of frozen foods, boiled vegetables must first be filtered and then hermetically packaged as in the all types of foods.
Foods should not be placed in the freezer compartment without package.
The packaging material of the food to be stored should be air-tight, thick and durable and should not deform with cold and humidity. Otherwise, the food that is hardened by freezing might pierce the package. Sealing the package well is also important in terms of securely storing the food.

The following packaging types are suitable for use to freeze the food:
Polyethylene bag, aluminum foil, plastic foil, vacuum bags and cold-resistant storage containers with caps.

The use of the following types of packaging is not recommended to freeze the food;

Packaging paper, parchment paper, cellophane (gelatin paper), garbage bag, used bags and shopping bags.

Hot foods should not be placed in the freezer compartment without cooling.
When placing unfrozen fresh foods in the freezer compartment, please note that it does not contact with frozen foods. Cool-pack (PCM) can be placed to the rack immediately below the quick freezer rack for preventing them from being getting warm.
During the freezing time (24 hours) do not place other food to the freezer.
Place your foods to the freezing shelves or racks by spreading them so that they will not be cramped (it is recommended that the packaging does not come into contact with each other).
Frozen foods must be immediately consumed in a short period of time after defrosting and must never be frozen again.
Do not block the ventilation holes by putting your frozen foods in front of the ventilation holes located on the back surface.
We recommend you to attach a label onto the package and write the name of the foods in the package and the freezing time.

Foods suitable for freezing:

Fish and seafood, red and white meat, poultry, vegetables, fruit, herbaceous spices, dairy products (such as cheese, butter and strained yoghurt), pastries, ready or cooked meals, potato dishes, souffle and desserts.

Foods not suitable for freezing:

Yoghurt, sour milk, cream, mayonnaise, leaved salad, red radish, grapes, all fruits (such as apple, pears and peaches).

For foods to be frozen quickly and thoroughly, the following specified amounts per package should not be exceeded.
- Fruits and vegetables, 0.5-1 kg
- Meat, 1-1.5 kg
A small amount of foods (maximum 2 kg) can also be frozen without the use of the quick freezing function.

To obtain the best result, apply the following instructions:

Activate the quick freezing function 24 hours before placing your fresh foods.
24 hours after pressing the button, firstly place your food that you want to freeze to the third drawer from the bottom with higher freezing capacity. If you have food remained, place them in front of the second drawer from the bottom.
The quick freezing function will be automatically inactivated after 50 hours.
Do not try to freeze a large quantity of food at a time. Within 24 hours, this product can freeze the maximum food quantity specified as «Freezing Capacity … kg/24 hours» on its type label. It is not convenient to put more unfrozen/fresh foods to the freezer compartment than the quantity specified on the label.

You can review the Meat and Fish, Vegetables and Fruits, Dairy Products tables for placing and storing your foods in the deep-freezer.

Recommendations for Preservation of Frozen Foods

While purchasing your frozen foods, make sure that they are frozen at appropriate temperatures and their packages are not broken.
Put the packages on the freezer compartment as soon as possible after purchasing them.
Make sure that the expiration date indicated on the packaging is not expired before consuming the packaged ready meals that you remove from the freezer compartment.

Defrosting

The ice in the freezer compartments is automatically thawed.

Deep Freezer Information

The EN 62552 standard requires (according to specific measurement conditions) that at least 4.5 kg of food for each 100 liter of freezer compartment volume can be frozen at a room temperature of 25°C in 24 hours.

Defrosting the frozen foods

Depending on the food diversity and the purpose of use, a selection can be made between the following options for defrosting:

At room temperature (it is not very suitable to defrost the food by leaving it at room temperature for a long time in terms of maintaining the food quality)
In the refrigerator
In the electrical oven (in models with or without fan)
In the microwave oven

CAUTION:

Never put acidic beverages in glass bottles and cans into your freezer due to the risk of explosion.
If there is moisture and abnormal swelling in the packaging of frozen foods, it is likely that they were previously stored in an improper storage condition and their contents deteriorated. Do not consume these foods without checking.
Since some spices in cooked meals may change their taste when exposed to long-term storage conditions, your frozen foods should be less seasoned or the desired spices should be added to the foods after the thawing process.

Recommended Temperature Settings

Freezer compartment setting	Remarks
-20 °C	This is the default recommended temperature setting.
-21,-22,-23 or -24 oC	These settings are recommended when the ambient temperature is higher than 30°C or when you think the refrigerator is not cool enough due to frequent opening and closing of the door.
Quick Freezing	Use when you want to freeze your food in a short time.

It is recommended to be applied to preserve the quality of your fresh food. You do not need to use the quick freezing function when putting your frozen food.
You do not need to use the quick freezing function to freeze a small amount of fresh food, up to 2 kg per day.
Meat and Fish| Preparation| Longest storage time (month)|
---|---|---|---
M e a t products| Veal| Steak| By cutting them 2 cm thick and placing foil between them or wrapping tightly with stretch| 6 – 8|
Roast| By packing the pieces of meat in a refrigerator bag or wrapping them tightly with stretch| 6 – 8|
Cubes| In small pieces| 6 – 8|
Schnitzel, chops| By placing foil between cut slices or wrapping individually with stretch| 6 – 8|
Mutton| Chops| By placing foil between meat pieces or wrapping individually with stretch| 4 – 8|
Roast| By packing the pieces of meat in a refrigerator bag or wrapping them tightly with stretch| 4 – 8|
Cubes| By packing the shredded meats in a refrigerator bag or wrapping them tightly with stretch| 4 – 8|
Beef| Roast| By packing the pieces of meat in a refrigerator bag or wrapping them tightly with stretch| 8 – 12|
Steak| By cutting them 2 cm thick and placing foil between them or wrapping tightly with stretch| 8 – 12|
Cubes| In small pieces| 8 – 12|
B o i l e d meat| By packaging in small pieces in a refrigerator bag| 8 – 12|
Mince| Without seasoning, in flat bags| 1 – 3|
Offal (piece)| In pieces| 1 – 3|
Fermented sausage – Salami| It should be packaged even if it has casing.| 1 – 2|
Jambon| By placing foil between cut slices| 2 – 3|
Poultry a n d h u nti n g animals| Chicken and Turkey| By wrapping in foil| 4 – 6|
Goose| By wrapping in foil (portions should not exceed 2.5 kg)| 4 – 6|
Duck| By wrapping in foil (portions should not exceed 2.5 kg)| 4 – 6|
Deer, Rabbit, Roe Deer| By wrapping in foil (portions should not exceed 2.5 kg, and their bones should be separated)| 6 – 8|
F i s h a n d seafood| Freshwater fish (Trout, Carp, Crane, Catfish)| After thoroughly cleaning the inside and scales, it should be washed and dried, and the tail and head parts should be cut when necessary.| 2|
Lean fish (Sea bass, Turbot, Sole)| 4-6|
Fatty fish (Bonito, Mackerel, Bluefish, Red Mullet, Anchovy)| 2 – 4|
Shellfish| Cleaned and in bags| 4 – 6|
Caviar| In its packaging, in an aluminum or plastic container| 2 – 3|
String bean and Pole bean| By shock boiling for 3 minutes after washing and cutting into small pieces| 10 – 13
Green pea| By shock boiling for 2 minutes after shelling and washing| 10 – 12
Cabbage| By shock boiling for 1-2 minute(s) after cleaning| 6 – 8
Carrot| By shock boiling for 3-4 minutes after cleaning and cutting into slices| 12
Pepper| By boiling for 2-3 minutes after cutting the stem, dividing into two and separating the seeds| 8 – 10
Spinach| By shock boiling for 2 minutes after washing and cleaning| 6 – 9
Leek| By shock boiling for 5 minutes after chopping| 6 – 8
Cauliflower| By shock boiling in a little lemon water for 3-5 minutes after separating the leaves, cutting the core into pieces| 10 – 12
Eggplant| By shock boiling for 4 minutes after washing and cutting into 2cm pieces| 10 – 12
Squash| By shock boiling for 2- 3 minutes after washing and cutting into 2cm pieces| 8 – 10
Mushroom| By lightly sauteing in oil and squeezing lemon on it| 2 – 3
Corn| By cleaning and packing in cob or granular| 12
Apple and Pear| By shock boiling for 2-3 minutes after peeling and slicing| 8 – 10
Apricot and Peach| Divide in half and extract the seeds| 4 – 6
Strawberry and Raspberry| By washing and shelling| 8 – 12
Baked fruit| By adding 10% sugar in the container| 12
Plum, Cherry, Sour Cherry| By washing and shelling the stalks| 8 – 12

Icematic and ice storage mcontainer

*May not be available in all models

Using the Icematic

Fill the Icematic with water and place it into its seat. Your ice will be ready approximately in two hours. Do not remove the Icematic from its seating to
take ice.
Turn the knobs on the ice reservoirs clockwise by 90 degrees.
Ice cubes in the reservoirs will fall down into the ice storage container below.
You may take out the ice storage container and serve the ice cubes.

If you wish, you may keep the ice cubes in the ice storage container.

Ice storage container

Ice storage container is only intended for accumulating the ice cubes. Do not put water in it. Otherwise, it will break.

Ice storage container

Maintenance and cleaning

Cleaning your fridge at regular intervals will extend the service life of the product.

WARNING:
Unplug the product before cleaning it.

Never use gasoline, benzene or similar substances for cleaning purposes.
Never use any sharp and abrasive tools, soap, household cleaners, detergent and wax polish for cleaning.
For non-No Frost products, water drops and frosting up to a finger breadth occur on the rear wall of the Fridge compartment. Do not clean it; never apply oil or similar agents on it.
Only use slightly damp microfiber cloths to clean the outer surface of the product. Sponges and other types of cleaning cloths may scratch the surface
Dissolve one teaspoon of bicarbonate in half litre of water. Soak a cloth with the solution and wrung it thoroughly. Wipe the interior of the refrigerator with this cloth and the dry thoroughly.
Make sure that no water enters the lamp housing and other electrical items.
If you will not use the refrigerator for a long period of time, unplug it, remove all food inside, clean it and leave the door ajar.
Check regularly that the door gaskets are clean. If not, clean them.
To remove door and body shelves, remove all of its contents.
Remove the door shelves by pulling them up. After cleaning, slide them from top to bottom to install.
Never use cleaning agents or water that contain chlorine to clean the outer surfaces and chromium coated parts of the product. Chlorine causes corrosion on such metal surfaces.

Avoiding bad odours

Materials that may cause odour are not used in the production of our refrigerators. However, due to inappropriate food preserving conditions and not cleaning the inner surface of the refrigerator as required can bring forth the problem of odour.
Pay attention to following to avoid this problem:
Keeping the refrigerator clean is important. Food residuals, stains, etc. can cause odour. Therefore, clean the refrigerator with bi-carbonate dissolved in water every few months.
Never use detergents or soap.
Keep the food in closed containers. Microorganisms spreading out from uncovered containers can cause unpleasant odours.
Never keep the food that have passed best before dates and spoiled in the refrigerator.

Protecting the plastic surfaces

Do not put liquid oils or oil-cooked meals in your refrigerator in unsealed containers as they damage the plastic surfaces of the refrigerator. If oil is spilled or smeared onto the plastic surfaces, clean and rinse the relevant part of the surface at once with warm water.

Troubleshooting

Check this list before contacting the service. Doing so will save you time and money. This list includes frequent complaints that are not related to faulty workmanship or materials. Certain features mentioned herein may not apply to your product.

The refrigerator is not working.

The power plug is not fully settled. >>> Plug it in to settle completely
The fuse connected to the socket powering the product or the main fuse is blown. >>> Check the fuses.

Condensation on the side wall of the cooler compartment (MULTI ZONE, COOL, CONTROL and FLEXI ZONE).

The door is opened too frequently >>> Take care not to open the product’s door too frequently.
The environment is too humid. >>> Do not install the product in humid environments.
Foods containing liquids are kept in unsealed holders. >>> Keep the foods containing liquids in sealed holders.
The product’s door is left open. >>> Do not keep the product’s door open for long periods.
The thermostat is set to too low temperature. >>> Set the thermostat to appropriate temperature.

Compressor is not working.

In case of sudden power failure or pulling the power plug off and putting back on, the gas pressure in the product’s cooling system is not balanced, which triggers the compressor thermic safeguard.
The product will restart after approximately 6 minutes. If the product does not restart after this period, contact the service.
Defrosting is active. >>> This is normal for a fully-automatic defrosting product. The defrosting is carried out periodically.
The product is not plugged in. >>> Make sure the power cord is plugged in.
The temperature setting is incorrect. >>> Select the appropriate temperature setting.
The power is out. >>> The product will continue to operate normally once the power is restored.

The refrigerator’s operating noise is increasing while in use.

The product’s operating performance may vary depending on the ambient temperature variations. This is normal and not a malfunction.

The refrigerator runs too often or for too long.

The new product may be larger than the previous one. Larger products will run for longer periods.
The room temperature may be high. >>> The product will normally run for long periods in higher room temperature.
The product may have been recently plugged in or a new food item is
placed inside. >>> The product will take longer to reach the set temperature when recently plugged in or a new food item is placed inside.
This is normal.
Large quantities of hot food may have been recently placed into the product. >>> Do not place hot food into the product.
The doors were opened frequently or kept open for long periods. >>> The warm air moving inside will cause the product to run longer. Do not open the doors too frequently.
The freezer or cooler door may be ajar. >>> Check that the doors are fully closed.
The product may be set to temperature too low. >>> Set the temperature to a higher degree and wait for the product to reach the adjusted temperature.
The cooler or freezer door washer may be dirty, worn out, broken or not properly settled. >>> Clean or replace the washer. Damaged / torn door washer will cause the product to run for longer periods to preserve the current temperature.

The freezer temperature is very low, but the cooler temperature is adequate.

The freezer compartment temperature is set to a very low degree. >>> Set the freezer compartment temperature to a higher degree and check again.

The cooler temperature is very low, but the freezer temperature is adequate.

The cooler compartment temperature is set to a very low degree. >>> Set the freezer compartment temperature to a higher degree and check again.

The food items kept in cooler compartment drawers are frozen.

The cooler compartment temperature is set to a very low degree. >>> Set the freezer compartment temperature to a higher degree and check again.

The temperature in the cooler or the freezer is too high.

The cooler compartment temperature is set to a very high degree. >>>
Temperature setting of the cooler compartment has an effect on the temperature in the freezer compartment. Wait until the temperature of relevant parts reach the sufficient level by changing the temperature of cooler or freezer compartments.
The doors were opened frequently or kept open for long periods. >>> Do not open the doors too frequently.
The door may be ajar. >>> Fully close the door.
The product may have been recently plugged in or a new food item is placed inside. >>> This is normal.
The product will take longer to reach the set temperature when recently plugged in or a new food item is placed inside.
Large quantities of hot food may have been recently placed into the product. >>> Do not place hot food into the product.

Shaking or noise.

The ground is not level or durable. >>> If the product is shaking when moved slowly, adjust the stands to balance the product. Also make sure the ground is sufficiently durable to bear the product.
Any items placed on the product may cause noise. >>> Remove any items placed on the product.

The product is making noise of liquid flowing, spraying etc.

The product’s operating principles involve liquid and gas flows. >>> This is normal and not a malfunction.

There is sound of wind blowing coming from the product.

The product uses a fan for the cooling process. This is normal and not a malfunction.

There is condensation on the product’s internal walls.

Hot or humid weather will increase icing and condensation. This is normal and not a malfunction.
The doors were opened frequently or kept open for long periods. >>> Do not open the doors too frequently; if open, close the door.
The door may be ajar. >>> Fully close the door.

There is condensation on the product’s exterior or between the doors.

The ambient weather may be humid, this is quite normal in humid weather. >>> The condensation will dissipate when the humidity is reduced.

The interior smells bad.

The product is not cleaned regularly. >>> Clean the interior regularly using sponge, warm water and carbonated water.
Certain holders and packaging materials may cause odour. >>>
Use holders and packaging materials without free of odour.
The foods were placed in unsealed holders. >>> Keep the foods in sealed holders. Micro-organisms may spread out of unsealed food items and cause malodour. Remove any expired or spoilt foods from the product.

The door is not closing.

Food packages may be blocking the door. >>> Relocate any items blocking the doors.
The product is not standing in full upright position on the ground. >>> Adjust the stands to balance the product.
The ground is not level or durable. >>> Make sure the ground is level and sufficiently durable to bear the product.

The vegetable bin is jammed.

The food items may be in contact with the upper section of the drawer. >>> Reorganize the food items in the drawer

If The Surface Of The Product Is Hot.

High temperatures may be observed between the two doors, on the side panels and at the rear grill while the product is operating. This is normal and does not require service maintenance!Be careful when touching these areas.

WARNING:

If the problem persists after following the instructions in this section, contact your vendor or an Authorised Service. Do not try to repair the product.

DISCLAIMER / WARNING

Some (simple) failures can be adequately handled by the end-user without any safety issue or unsafe use arising, provided that they are carried out within the limits and in accordance with the following instructions (see the “Self- Repair” section).

Therefore, unless otherwise authorized in the “Self-Repair” section below, repairs shall be addressed to registered professional repairers in order to avoid safety issues.
A registered professional repairer is a professional repairer that has been granted access to the instructions and spare parts list of this product by the manufacturer according to the methods described in legislative acts pursuant to Directive 2009/125/EC

However, only the service agent (i.e. authorized professional repairers) that you can reach through the phone number given in the user manual/warranty card or through your authorized dealer may provide service under the guarantee terms. Therefore, please be advised that repairs by professional repairers (who are not authorized by Beko) shall void the guarantee.

Self-Repair

Self-repair can be done by the end-user with regard to the following spare parts: door handles,door hinges, trays, baskets and door gaskets (an updated list is also available in support.beko.com as of 1st March 2021).

Moreover, to ensure product safety and to prevent risk of serious injury, the mentioned self-repair shall be done following the instructions in the user manual for self-repair or which are available in support.beko.com.
For your safety, unplug the product before attempting any self-repair.

Repair and repair attempts by end-users for parts not included in such list and/or not following the instructions in the user manuals for self-repair or which are available in support.beko.com, might give raise to safety issues not attributable to Beko, and will void the warranty of the product.

Therefore, it is highly recommended that end-users refrain from the attempt to carry out repairs falling outside the mentioned list of spare parts, contacting in such cases authorized professional repairers or registered professional repairers. On the contrary, such attempts by end-users may cause safety issues and damage the product and subsequently cause fire, flood, electrocution and serious personal injury to occur.

By way of example, but not limited to, the following repairs must be addressed to
authorized professional repairers or registered professional repairers: compressor, cooling circuit, main board,inverter board, display board, etc.

The manufacturer/seller cannot be held liable in any case where end-users do not comply with the above.

The spare part availability of the refrigerator that you purchased is 10 years.
During this period, original spare parts will be available to operate the refrigerator properly
The minimum duration of guarantee of the refrigerator that you purchased is 24 months.

This product is equipped with a lighting source of the “G” energy class.
The lighting source in this product shall only be replaced by professional repairers.