MIDCO Community Wi-Fi 360 Resident Software User Guide

: June 5, 2024
: MIDCO

Table of Contents

Let’s Live Connected
Login and Passwords
Change Password
Managing Devices
Online Resources
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

C ommunity Wi-Fi 360
Resident Quick Start Guide
Get the most out of your Midco
Community Wi-Fi 360 service with these handy instructions for the resident device portal®

Let’s Live Connected

At your residence, you get a great mix – a tremendous location and top amenities – including Midco Community Wi-Fi 360 services. Each unit comes with Midco Wi-Fi built-in, so you can start enjoying your new services right away.
Your experience with this service matters to us. We hope you find this quick start guide is a helpful tool to get you going with this service.
If you do have guests or need quick access to a network, your property comes with free, public Wi-Fi – look for Midco Wi-Fi on your network list. Remember, though,
this network isn’t secure compared to your in-unit connection – and it has shared bandwidth.
We have even more tips and tools at Midco.com/Connectedlife, where you can learn more about different features, learn about how to upgrade and add on services – and get tips about your current services.
If you do run into issues, contact our property solutions support specialists for questions and assistance at 1.800.571.5463.

First Time Login

If you’re on-site, find and select your property’s WI-Fi network (or SSID) from your list of available networks. Enter the network password: midwife!
• If your browser doesn’t redirect to the login site automatically, visit MidcoPropertyWIFI.com.
• Note: This network will be different from your public guest network.
On the login screen, click Voucher Code Entry.
Enter the voucher code provided to you by your property manager.
• Not sure where your voucher code is? Check your email or text messages – your property manager might have sent your information when you signed a lease. If you don’t have a voucher code, contact your property manager.
Check the box to agree to the User Terms and Conditions and click Continue.
After you’ve logged in, find the Your Details section to change your password to one that’s unique to you.
Type in a new password in the Password field. Type it again in the Confirm Password field. For your security, we recommend using the following parameters:
• Your new password should be 10-15 characters in length, including one number, one letter, and one special character.
• Passwords should not have the same number or digit repeated three times in a row.
• Passwords should not be a numeric sequence, such as 0123456789.
• Passwords should not contain, or match part of, a telephone number associated with this account.
Enter a unique, four-digit PIN code in the PIN field. Make sure to choose a number that’s easy to remember – you’ll need to know it whenever you call Midco for support.
Click Save Your Details.

Subsequent Logins

Go to the Midco Community Wi-Fi 360 resident portal, which is available online at MidcoPropertyWiFi.com.
On the login screen, enter your username (email) and password.
Check the box to agree to user Terms and Conditions and click Continue.

Change Password

To change your portal password:

In the top right-hand corner, select the hamburger menu or dropdown arrow and go to Profile Settings.
Type in a new password in the Password field. Type it again in the Confirm Password field.
If it’s not automatically filled in, enter your four-digit PIN code in the PIN field.
Click Update Your Details.

Managing Devices

Add Devices
To add a browser-enabled device (such as a smartphone or tablet):

Log in to your Community Wi-Fi 360 portal at MidcoPropertyWiFi.com on your device.
• Once you’ve logged in on that device, your portal will automatically register and add it to your device list.

To add a device without browsing capabilities (such as a printer or gaming console):

Log in to your Community Wi-Fi 360 portal at MidcoPropertyWiFi.com on a connected device.
Under the Add Devic e section, fill in the information about your device:
• MAC Address: This is the media access control (MAC) or Wi-Fi address of the device. It is an alphanumeric ID in this format: A1:B3:E5:19:6F: BB.
• Device Name: Enter the nickname you’d like to use for your device.
• Device Description (Optional): Provide an additional device description.
Click Add Device. If your device does not automatically connect, try turning it off, waiting a few minutes, and turning it back on again. If you continue to have issues connecting devices, contact Midco at 1.800.571.5463.

Update Devices
To activate or deactivate a device:

On the main screen, find the Manage Devices section.
Select the device by clicking the box next to it or enter the device name or description into the search bar.
Click Activate or Deactivate and select Yes to confirm when the message appears.

To update device settings:

On the main screen, find the Manage Devices section
Select the device by clicking the box next to it or enter the device name or description into the search bar.
Update information as needed and click Update to save your changes.

To delete a device from your portal:

On the main screen, find the Manage Devices section.
Select the device by clicking the box next to it or enter the device name or description into the search bar.
Click Delete and click Yes to confirm when the message appears.

Online Resources

Helpful Tools and Tips
Your experience with Midco matters to us. We want to help you get the most out of your services. We offer many helpful tools and resources for you at Midco.com/ConnectedLife. Check it out today!
Policies
Midco provides Community Wi-Fi 360 service to our customers subject to policies established for the protection of our users, our company and our communities. Visit Midco.com/Legal, which includes these and others:

Acceptable Use Policy
Phone Service Terms and Conditions
Cable, Internet, and Phone Subscriber Privacy Notice
Online Privacy Policy
24/7 Support

Have a question? Let us know! Reach out to us around the clock at 1.800.571.5463. We also offer customer service by email, live online chat and social media, and at our local Customer Experience Centers during regular business hours. Just visit Midco.com/Contact.