MIDCO T54W Yealink Prime Business Phone User Manual

MIDCO T54W Yealink Prime Business Phone User Manual

Midco.com/Business/GettingStarted

Getting Started

If your phone is plugged in and connected to the network, it’s time to configure the functions and features to meet your needs. This guide will help you understand the basics. Ready, set, call!
See the full guide at: Midco.com/Business/GettingStarted

Place a Call

Using the handset:

1. Pick up the handset.
2. Dial the number, and then press Call.

Using the speakerphone:

1. With the handset on-hook, press .
2. Dial the number, and then press Call.

Using the headset:

1. With the headset connected, press to activate the headset mode.
2. Dial the number, and then press Call.

During a call, you may alternate between the handset, speakerphone and headset modes. Simply press the Headset key, the Speakerphone key or pick up the handset. Headset mode requires a connected headset.

Answer, Hold and Resume a Call

To answer a call using the handset: Pick up the handset to answer.

To answer a call using the speakerphone: Press to answer.

To answer a call using the headset: With the headset connected, press to answer.

To hold a call: Press or Hold during an active call.

To resume a call: ­
For one call on hold, press or Resume. ­
For multiple calls on hold, press ▲or ▼ to select the desired call, and then press or Resume.

Speed Dial

To configure speed dial keys:

1. Navigate to Menu > Features > Dsskey.
2. Select the desired DSS key, and then press Enter.
3. Select Speed Dial in the Type field, select the desired line in the Account ID field, enter a label in the Label field and then enter the number in the Value field.
4. Press Save.

To use speed dial: Simply press the speed dial key to dial the present number based on your desired configuration.

Three-Way Call

To initiate a three-way call:

1. Press Conference during an active call.
   The call is placed on hold.

2. Dial the number of the second party, and then press Call.

3. Press Conference again when the second party answers. Three parties are now joined in the conference.

Pro Tip: You may split the conference call into two individual calls by pressing Split.

Voicemail

To set up voicemail:

1. Lift the handset and press the Voicemail button.
2. Enter your default pin, followed by the # key.
3. Follow the instructions to complete voicemail setup.

To listen to voicemail:

1. Life the handset and press the Voicemail button.
2. Press ✉ or the voicemail line key.
3. Follow the voice prompts.

The power indicator LED will slowly flash red if you have one or more voicemail messages waiting at the message center. By default, unanswered calls will go to voicemail.
If you forget your voicemail PIN, contact your company’s system administrator to have it reset.

Call Forwarding

To enable call forward:

1. Navigate to Menu > Features > Call Forward.

2. Select the desired forward type:
   ­ Always Forward: Forwards all incoming calls to a specified forward-to destination.
   ­ Busy Forward: Forwards calls when your line is busy.
   ­ No Answer Forward: Forwards calls when DND is enabled, or if you do not answer the call in a pre-selected amount of time.

3. Dial the number you want to forward to. For No Answer Forward, press ◀to ▶ select the desired ring time to wait before forwarding from the After Ring Time field.

4. Press Save to accept the change.

Note: When configuring the No Answer Forward, you can choose from 0-80 seconds for the ring time.

Transfers

Blind Transfer
To perform a blind transfer:

1. Press or Transfer during an active call. The call is placed on hold. Dial the number you want to transfer to.
2. Press or B Transfer.

Semi-Attended & Attended Transfer To perform a semi-attended or attended transfer:

1. Press or Transfer during an active call.
   The call is placed on hold. Dial the number you want to transfer to, and then press Call.

2. Press or Transfer when you hear the ring back tone or when the second party answers.

Call Parking

To park a call:

1. While on an active call, select Transfer.
2. Press Park 1 or dial 45 to park the line.

To retrieve a parked call:

1. Dial 46#.
2. When prompted, dial the parking spot or number you were provided plus the # (pound).
3. Your call will now be retrieved from park.

Note: Anyone at the office can retrieve a parked call from any phone.

Do Not Disturb (DND)

To send incoming calls to voicemail:

1. Press the DND softkey.
2. The DND icon on the home screen will turn red to indicate unavailability.

To disable DND mode, press Exit DND mode on the home screen.

Note: During DND mode, callers will be sent to voicemail. Calls cannot be received until you disable DND mode.

Volume and Ringtones

To adjust the call volume:
Press to adjust during an active call.

To adjust the ringer volume:
Press to while not on an active call.

To set a ringtone:

1. Navigate to Menu > Basic >Sound > Ringtones.
2. Press ▲ or ▼ to select Common or the desired account and then press Enter.
3. Press▲ or ▼to select the desired ringtone.
4. Press Save to accept the change.

Call History

To access and manage call history:

1. Press Call Logs.
2. Press or to select an entry from the list.
3. Do the following:
   -­ Press Call to call the entry. ­
   – Press Option and then Delete to remove an entry from the list.
   -­ Press Option to do the following:
   -­ Select Detail to view detailed information about the entry.
   -­ Select Add to Contacts to add the entry to the local directory.
   -­ Select Add to Blacklist to block the caller.

Company Directory

To add a contact:

1. Press Directory, and then Local Directory.
2. Select All Contacts. Press Add to add a contact.
3. Enter a contact name in the Name field and contact number(s) in the corresponding field(s). Press Save to accept the change.

To edit a contact:

1. Press Directory, and then select All Contacts.
2. Select the desired contact, press Option and then select Detail from the prompt list.
3. Edit the contact information. Press Save to accept the change.

To delete a contact:

1. Press Directory, and then select All Contacts.
2. Select the desired contact, press Option and then select Delete from the prompt list.
3. Press OK to delete the selected item.

Online Resources
We have online resources for all-things phone:
-­ Phone video tutorials
-­ Comm Portal training videos ­
– More quick start guides
-­ EXP50 Expansion Module instructions
Access it all at: Midco.com/Business/GettingStarted
BZ11_079_01a_0822

References

• Getting Started

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