SEALEVEL Ultra COMM+2I.PCI Two Channel Isolated PCI Bus Serial Input or Output Adapter User Manual

June 5, 2024
SEALEVEL

SEALEVEL Ultra COMM+2I.PCI Two Channel Isolated PCI Bus Serial Input or

Output Adapter

SEALEVEL Ultra COMM+2I.PCI Two Channel Isolated PCI Bus Serial Input or
Output Adapter

Introduction

The Sealevel Systems ULTRA COMM+2I.PCI is a two channel isolated PCI Bus serial I/O adapter for the PC and compatibles. Utilizing the Exar 16C850 UART with its industry leading 128-byte FIFOs, it provides two field selectable RS-232/422/485 serial ports supporting data rates up to 460.8K bps (RS-422/485). Configure both ports as RS-232 for standard serial COM: port requirements. Choose the RS-422 mode for long distance device connections up to 5000ft. where noise immunity and high data integrity are essential. Select RS-485 and capture data from multiple peripherals in a RS-485 multidrop network. Up to 31 RS-485 devices can be connected to each port to automate your data collection. You can even mix the ports in any of the interface combinations to provide maximum flexibility to your application. Optional Terminal Block adapters are available to simplify field-wiring connections. In both RS-232 and RS-422 modes, the card works seamlessly with the standard operating system serial driver. In RS-485 mode, our special auto-enable feature allows the RS-485 ports to be viewed by the operating system as a COM: port. This allows the standard COM: driver to be utilized for RS-485 communications. Our on-board hardware automatically handles the RS-485 driver enable.

Features

  •  Each port individually configurable for RS-232, RS-422, or RS-485
  •  Optical isolation provides protection against transients and ground loops
  •  16C850 buffered UARTs with 128-byte FIFOs
  •  Data rates to 460.8K bps
  •  Automatic RS-485 enable/disable
  •  The PCI adapter includes two DB9M connectors

Before You Get Started

What’s Included

The ULTRA-COMM+2I.PCI is shipped with the following items. If any of these items are missing or damaged, please contact Sealevel for replacement.

Advisory Conventions

  • The highest level of importance used to stress a condition where damage could result to the product, or the user could suffer serious injury
  • The middle level of importance used to highlight information that might not seem obvious or  situation that could cause the product to fail.
  • The lowest level of importance used to provide background information, additional tips, or other non-critical facts that will not affect the use of the product.

The ULTRA COMM+2I.PCI factory default settings are as follows:

Port # Electrical Specification
Port 1 RS-422
Port 2 RS-422

Optional Items

Depending upon your application, you are likely to find one or more of the following items useful with the 7203. All items can be purchased from our website (www.sealevel.com) by calling our sales team at 864-843-4343

Cables

DB9 Female to DB9 Male Extension Cable, 72 inch Length (Item# CA127)
The CA127 is a standard DB9F to DB9M serial extension cable Extend a DB9 cable or locate a piece of hardware where it is needed with this six foot (72) cable. The connectors are pinned one-to-one, so the cable is compatible with any device or cabl with DB9 connectors. The cable is fully shielded against interference and the connectors are molded to provide strain relief. Dual metal thumbscrews secure the cable connections and prevent accidental disconnection.

9 Female to DB25 Male Standard RS-232 Modem Cable, 72 inch Length (Item# CA177)
The CA177 is a standard AT-style RS-232 modem cable with a DB9 female connector on one end and a DB25 male connector on the other end. Simply connect the DB-9F connector to the DB9 serial port on your computer or host, and then connect the DB-25M connector to your RS-232 serial modem or other compatible RS-232 serial device. The six foot cable is fully shielded with dual thumbscrews at each connector. The molded connectors integrate strain relief to prevent damage t the cable or connectors. All DB9 modem control signals ar implemented, and the cable is pinned to EIA-232 standards.

DB9 Female to DB9 Female, 72 inchLength – RS-422 207M SMPTE Cable (Item# CA190)
The CA190 connects any Sealevel DB9 RS-422 device to a Sony (or compatible) 207M (SMPTE) 9 Pin connector.

DB9 Female (RS-422) to DB25 Male (RS-530) Cable, 10 inch Length (Item# CA176)
DB9 Female (RS-422) to DB25 Male (RS-530) Cable, 10 inc Length. Convert any Sealevel RS-422 DB9 Male Async Adapter to an RS-530 DB25 Male pinout. Useful in situations where RS530 cabling exists, and a multiport Sealevel RS-422 adapter is to be used.

Terminal Blocks

DB9 Female to 9 Screw Terminal Block (Item# TB05)
The TB05 terminal block breaks out a DB9 connector to 9 screw terminals to simplify field wiring of serial connections. It is ideal for RS-422 and RS-485 networks, yet it will work with any DB9 serial connection, including RS-232. The TB05 includes holes for board or panel mounting. The TB05 is designed to connect directly to Sealevel DB9 serial cards or any cable with a DB9M connector.

al DB9 Female to 18 Screw Terminal Block (Item# TB06)
The TB05 terminal block breaks out a DB9 connector to 9 screw terminals to simplify field wiring of serial connections. It is ideal for RS-422 and RS-485 networks, yet it will work with any DB9 serial connection, including RS-232. The TB05 includes holes for board or panel mounting. The TB05 is designed to connect directly to Sealevel DB9 serial cards or any cable with a DB9M connector.

DB9 Female to 5 Screw Terminal Block (RS-422/485) (Item# TB34)
The TB34 terminal block adapter offers a simple solution for connecting RS-422 and RS-485 field wiring to a serial port. The terminal block is compatible with 2-wire and 4-wire RS-485 networks and matches the RS-422/485 pin-out on Sealevel serial devices with DB9 male connectors. A pair of thumbscrews secures the adapter to the serial port and prevents accidental disconnection. The TB34 is compact and allows multiple adapters to be used on multi-port serial devices,such as Sealevel USB serial adapters, Ethernet serial servers and other Sealevel serial devices with two or more ports.

Card Setup

Electrical Interface Selection

Each port on the ULTRA COMM+2I.PCI has the ability to be used as RS-232, RS-422 or RS-485. This is selectable via two DIP-switches, SW1 & SW2. Please use the following examples to configure your adapter.SEALEVEL Ultra
COMM+2I.PCI Two Channel Isolated PCI Bus Serial Input or Output Adapter
8

Line Termination
Typically, each end of the RS-485 bus must have line-terminating resistors (RS-422 terminates at the receive end only). A 120-ohm resistor is across each RS-422/485 input in addition to a 1K-ohm pull-up/pull-dow combination that biases the receiver inputs. Switches SW1 and SW2 allow the user to customize this interface to their specific requirements. Each switch position corresponds to a specific portion of the interface. If multiple ULTRA COMM+2I.PCI adapters are configured in a RS-485 network, only the boards on each end should have jumpers T, P & P ON. Refer to the following table for each position’s operation:

Name Function
T Adds or removes the 120 ohm termination.

P

| Adds or removes the 1K ohm pull-down resistor in the RS-422/RS- 485 receiver circuit (Receive data only).

P

| Adds or removes the 1K ohm pull-up resistor in the RS-422/RS- 485 receiver circuit (Receive data only).
L| Connects the TX+ to RX+ for RS-485 two wire operation.
L| Connects the TX- to RX- for RS-485 two wire operation.

RS-485 Enable Modes

RS-485 is ideal for multi-drop or network environments. RS-485 requires a tri- state driver that will allow the electrical presence of the driver to be removed from the line. The driver is in a tri-state or high impedance condition when this occurs. Only one driver may be active at a time and the other driver(s) must be tristated. The output modem control signal Request To Send (RTS) is typically used to control the state of the driver. Some communication software packages refer to RS-485 as RTS enable or RTS block mode transfer. One of the unique features of the ULTRA COMM+2I.PCI is the ability to be RS-485 compatible without the need for special software or drivers. This ability is especially useful in Operating Systems where the lower level I/O control is abstracted from the application program. This ability means that the user can effectively use the ULTRA COMM+2I.PCI in an RS-485 application

with existing (i.e., standard RS-232) software drivers. Switches SW3 and SW4 are used to control the RS-485 mode functions for the driver circuit. The selections are ‘RTS’ enable (silk-screen ‘RT’ switch position 4) or ‘Auto’ enable (silk-screen ‘AT’ switch position 3). The ‘Auto’ enable feature automatically enables/disables the RS-485 interface. The ‘RTS’ mode uses the ‘RTS’ modem control signal to enable the RS-485 interface and provides backward compatibility with existing software products. The RS-485 ‘Echo’ is the result of connecting the receiver inputs to the transmitter outputs. Every time a character is transmitted; it is also received. This can be beneficial if the software can handle echoing (i.e., using received characters to throttle the transmitter) or it can confuse the system if the software does not. Position 9 of SW1 and SW2 is used to control the RS-485 enable/disable functions for the receiver circuit. To select the ‘No Echo’ mode place switch position 9 to the ‘On’ position.

SEALEVEL Ultra COMM+2I.PCI Two Channel Isolated PCI Bus Serial Input or
Output Adapter 9

Clock Modes

The ULTRA COMM+2I.PCI employs a unique clocking option that allows the end user to select from divide by 4 and divide by 1 clocking modes. These modes are selected at switches SW3 & SW4. To select the Baud rates commonly associated with COM: ports (i.e., 2400, 4800, 9600, 19.2, … 115.2K Bps) set switch position 2 to the ‘On’ position (silk-screen D4). To select the maximum data rate (460.8K bps) set switch position 1 to the ‘On’ position (silk-screen D1).

SEALEVEL Ultra COMM+2I.PCI Two Channel Isolated PCI Bus Serial Input or
Output Adapter 10

Baud Rates and Divisors for the ‘DIV1’ Mode

  • The following table shows some common data rates and the rates you should choose to match them if using the adapter in the ‘Div1’ mode.
For this Data Rate Choose this Data Rate
1200 bps 300 bps
2400 bps 600 bps
4800 bps 1200 bps
9600 bps 2400 bps
19.2K bps 4800 bps
57.6 K bps 14.4K bps
115.2 K bps 28.8K bps
230.4K bps 57.6K bps
460.8K bps 115.2K bps
  • If your communications package allows the use of Baud rate divisors, choose the appropriate divisor from the following table:
For this Data Rate Choose this Divisor
1200 bps 384
2400 bps 192
4800 bps 96
9600 bps 48
19.2K bps 24
38.4K bps 12
57.6K bps 8
115.2K bps 4
230.4K bps 2
460.8K bps 1

Installation

Software Installation

  • Do not install the Adapter in the machine until the software has been fully installed.
  • Only users running Windows 7 or newer should utilize these instructions for accessing and installing the appropriate driver via Sealevel’s website. If you are utilizing an operating system prior to Windows 7, please contact Sealevel by calling 864.843.4343 or emailing [email protected] to receive access to the proper driver download and installation instructions.
  •  Begin by locating, selecting, and installing the correct software from the Sealevel software driver database.
  •  Type in or select the part number (#7203) for the adapter from the listing.
  •  Select “Download Now” for SeaCOM for Windows.
  •  The setup files will automatically detect the operating environment and install the proper components. Follow the information presented on the screens that follow.
  •  A screen may appear with text similar to: “The publisher cannot be determined due to theproblems below: Authenticode signature not found.” Please click the ‘Yes’ button and proceed with the installation. This declaration simply means that the operating system is not aware of the driver being loaded. It will not cause any harm to your system.
  •  During setup, the user may specify installation directories and other preferred configurations. This program also adds entries to the system registry that are necessary for specifying the operating parameters for each driver. An uninstall option is also included to remove all registry/INI file entries from the system.
  •  The software is now installed, and you can proceed with the hardware installation. All Sealevel Systems software drivers have been fully tested by Sealevel. Clicking ‘OK’ will not harm your system. This is a notification that if you are upgrading from a previous driver version, you should remove  the associated Device Manager hardware entries and reinstall the adapter after the installing the SeaCOM software.
  •  The setup file will automatically detect the operating environment and install the proper components. Next follow the information presented on the screens that follow. Once the installation is complete, close the disk installation window.
  •  Refer to the Physical Installation section to connect and install your adapter.

Linux Installation

You MUST have “root” privileges to install the software and drivers. The syntax is case sensitive. SeaCOM for Linux can be downloaded here: https://www.sealevel.com/support/software-seacom-linux/. It includes the README and the Serial-HOWTO help files (located at seacom/dox/howto). This series of files both explains typical Linux serial implementations and informs the user about Linux syntax and preferred practices. User can use a program such as 7-Zip to extract the tar.gz file. In addition, the software selectable interface settings can be accessed by referencing seacom/utilities/7203mode. For additional software support, including QNX, please call Sealevel Systems’ Technical Support, (864) 843- 4343. Our technical support is free and available from 8:00 AM – 5:00 PM Eastern Time, Monday through Friday. For email support contact: [email protected].

Linux Support
The 7203 is supported natively in Linux kernels 2.6.28 and later.

Hardware Installation

The ULTRA COMM+2I.PCI can be installed in any of the PCI expansion slots and contains several jumper straps for each port that must be set for proper operation.

  1.  Turn off PC power. Disconnect the power cord.
  2.  Remove the PC case cover.
  3.  Locate an available PCI slot and remove the blank metal slot cover.
  4.  Gently insert the ULTRA COMM+2I.PCI into the slot. Make sure that the adapter is seated properly.
  5. Replace the screw.
  6.  Replace the cover.
  7.  Connect the power cord.

Installation is complete.

Technical Description

The Sealevel Systems ULTRA COMM+2I.PCI provides a PCI interface adapter with 2 isolated asynchronousserial ports providing a versatile interface, field selectable as RS-232 for modems, printers, and plotters, as well as RS-422/485 for industrial automation and control applications. Isolation is important in installationswhere the equipment being connected to the PC is either far from the PC, or on a different power transformer circuit. Ground loop current is a commonly neglected and misunderstood phenomenon that leads to data loss and the destruction of communications interfaces. The ULTRA COMM+2I.PCI utilizes the 16C850 UART. This chip features programmable baud rates, data format, interrupt control and industry leading 128-byte FIFOs.

Connector Pin Assignments

Name Pin # Mode
TD           Transmit Data 3 Output
RTS         Request To Send 7 Output
GND       Ground 5
RD           Receive Data 2 Input
CTS         Clear To Send 8 Input
Signal Name Pin #
--- --- ---
GND Ground 5
TX + Transmit Data Positive 4
TX- Transmit Data Negative 3
RTS+ Request To Send Positive 6
RTS- Request To Send Negative 7
RX+ Receive Data Positive 1
RX- Receive Data Negative 2
CTS+ Clear To Send Positive 9
CTS- Clear To Send Negative 8

Technical Specifications

Environmental Specifications

Specification Operating Storage
Temperature Range 0º to 50º C (32º to 122º F) -20º to 70º C (-4º

to 158º F)
Humidity Range| 10 to 90% R.H. Non-Condensing| 10 to 90% R.H. Non- Condensing

Manufacturing
All Sealevel Systems Printed Circuit boards are built to UL 94V0 rating and are 100% electrically tested. These printed circuit boards are solder mask over bare copper or solder mask over tin nickel.

Power Consumption

Supply line +5 VDC
Rating 480 mA

Physical Dimensions

Board length 6.5 inches (16.51 cm)
Board height including Goldfingers 4.2 inches (10.66 cm)
Board height excluding Goldfingers 3.875 inches (9.84 cm)

Appendix A – Troubleshooting

  • Once you have confirmed that the serial adapter COM ports are listed in Device Manager, use the Sealevel WinSSD utility to verify communications. Detailed help is included in the WinSSD utility. Please set the adapters Electrical Interface for either RS-232 or RS-422. If you have a loopback plug, put it on the adapter connector. If you do not have a loopback plug, you can use female jumper wires to make the connection to verify the functionality.
  • RS-232 requires pins 2 (Receive) & 3 (Transmit) to be jumpered as shown in this graphic:
  • RS-422 requires pins 1 & 4 (Receive + and Transmit +) and also pins 2 & 3 (Receive – and Transmit -) to be jumpered as shown in this graphic:
  • To test communications, launch the WinSSD utility in the SeaCOM folder in the ‘Start’ menu. On the ‘Port Information’ tab, select the associated COM port and click the ‘Open’ button. This will first open the COM port. From this tab the port can also be closed (See image below). Click the ‘Settings’ button to open the COM Port Properties dialog box. This will allow the Port Settings to be alteredSEALEVEL Ultra COMM+2I.PCI Two Channel Isolated PCI Bus Serial Input or Output Adapter 13
  • Change your parameters to 9600 bits per second, 8 data bits, no parity, 1 stop bit, and no flow control, as pictured below.SEALEVEL Ultra COMM+2I.PCI Two Channel Isolated PCI Bus Serial Input or Output Adapter 14
    • Click ‘Apply’ and ‘OK’.
  • In the main WinSSD window, click on the ‘BERT’ tab (Bit Error Rate test). Click on the ‘Start’ buttonSEALEVEL Ultra COMM+2I.PCI Two Channel Isolated PCI Bus Serial Input or Output Adapter 15
  • If the COM port is properly working, the Sync Status green light will glow and the Transmit Frames and Receive Frames will increase. The Tx and Rx Data Rates will show the calculated data rate.SEALEVEL Ultra COMM+2I.PCI Two Channel Isolated PCI Bus Serial Input or Output Adapter 16

Appendix B – Safety Instructions

Electrostatic Discharges (ESD)

  • A sudden electrostatic discharge can destroy sensitive components. Proper packaging and grounding rules must therefore be observed. Always take the following precautions:
  •  Transport boards and cards in electrostatically secure containers or bags.
  •  Keep electrostatically sensitive components in their containers, until they arrive at an electrostatically protected workplace.
  •  Only touch electrostatically sensitive components when you are properly grounded.
  •  Store electrostatically sensitive components in protective packaging or on anti-static mats.

Grounding Methods

The following measures help to avoid electrostatic damages to the device:

  • Cover workstations with approved antistatic material. Always wear a wrist strap connected to a properly grounded workplace.
  • Use antistatic mats, heel straps, and/or air ionizers for more protection.
  • Always handle electrostatically sensitive components by their edge or by their casing.
  • Avoid contact with pins, leads, or circuitry.
  • Turn off power and input signals before inserting and removing connectors or connecting test equipment.
  • Keep work area free of non-conductive materials such as ordinary plastic assembly aids and Styrofoam.
  • Use field service tools such as cutters, screwdrivers, and vacuum cleaners that are conductive.

Appendix C – Electrical Interface

RS-232
Quite possibly the most widely used communication standard is RS-232. This implementation has been defined and revised several times and is often referred to as RS-232 or EIA/TIA-232. The IBM PC computer defined the RS-232 port on a 9 pin D sub connector and subsequently the EIA/TIA approved this implementation as the EIA/TIA-574 standard. This standard is defined as the 9-Position Non-Synchronous Interface between Data Terminal Equipment and Data Circuit-Terminating Equipment Employing Serial Binary Data Interchange. Both implementations are in widespread use and will be referred to as RS-232 in this document. RS-232 is capable of operating at data rates up to 20 Kbps at distances less than 50 ft. The absolute maximum data rate may vary due to line conditions and cable lengths. RS-232 is a single ended or unbalanced interface, meaning that a single electrical signal is compared to a common signal (ground) to determine binary logic states. The RS-232 and the EIA/TIA-574 specification define two types of interface circuits, Data Terminal Equipment (DTE) and Data Circuit-Terminating Equipment (DCE). The ULTRA COMM+2I.PCI is a DTE device.

RS-422

The RS-422 specification defines the electrical characteristics of balanced voltage digital interface circuits. RS-422 is a differential interface that defines voltage levels and driver/receiver electrical specifications. On a differential interface, logic levels are defined by the difference in voltage between a pair of outputs or inputs. In contrast, a single ended interface, for example RS-232, defines the logic levels as the difference in voltage between a single signal and a common ground connection. Differential interfaces are typically more immune to noise or voltage spikes that may occur on the communication lines. Differential interfaces also have greater drive capabilities that allow for longer cable lengths. RS-422 is rated up to 10 Megabits per second and can have cabling 4000 feet long. RS-422 also defines driver and receiver electrical characteristics that will allow 1 driver and up to 32 receivers on the line at once. RS-422 signal levels rang from 0 to +5 volts. RS-422 does not define a physical connector.

RS-485

RS-485 is backwardly compatible with RS-422; however, it is optimized for party-line or multi-drop  applications. The output of the RS-422/485 driver is capable of being Active (enabled) or Tri-State (disabled). This capability allows multiple ports to be connected in a multi-drop bus and selectively polled. RS-485 allows cable lengths up to 4000 feet and data rates up to 10 Megabits per second. The signal levels for RS-485 are the same as those defined by RS-422. RS-485 has electrical characteristics that allow for 3 drivers and 32 receivers to be connected to one line. This interface is ideal for multi-drop or network environments. RS-485 tri-state driver (not dual- state) will allow the electrical presence of the driver to be removed from the line. Only one driver may be active at a time and the other driver(s) must be tri-stated. RS-485 can be cabled in two ways, two wire and four wire mode. Two wire mode does not allow for full duplex communication and requires that data be transferred in only one direction at a time. For half-duplex operation, the two transmit pins should be connected to the two receive pins (Tx+ to Rx+ and Tx- to Rx-). Four wire mode allows full duplex data transfers. RS-485 does not define a connector pin-out or a set of modem control signals. RS-485 does not define a physical connector

Appendix D – Asynchronous Communications

Serial data communications implies that individual bits of a character are transmitted consecutively to a receiver that assembles the bits back into a character. Data rate, error checking, handshaking, and character framing (start/stop bits) are pre-defined and must correspond at both the transmitting and receiving ends. Asynchronous communications is the standard means of serial data communication for PC compatibles and PS/2 computers. The original PC was equipped with a communication or COM: port that was designed around an 8250 Universal Asynchronous Receiver Transmitter (UART). This device allows asynchronous serial data to be transferred through a simple and straightforward programming interface. A start bit, followed by a pre-defined number of data bits (5, 6, 7, or 8) defines character boundaries for asynchronous communications. The end of the character is defined by the transmission of a pre-defined number of stopbits (usually 1, 1.5 or 2). SEALEVEL Ultra COMM+2I.PCI Two Channel Isolated PCI Bus Serial Input or
Output Adapter 17An extra bit used for error detection is often appended before the stop bits. This special bit is called the parity bit. Parity is a simple method of determining if a data bit has been lost or corrupted during transmission. There are several methods for implementing a parity check to guard against data corruption. Common methods are called (E)ven Parity or (O)dd Parity. Sometimes parity is not used to detect errors on the data stream. This is referred to as (N)o parity. Because each bit in asynchronous communications is sent consecutively, it is easy to generalize asynchronous communications by stating that each character is wrapped (framed) by pre- defined bits to mark the beginning and end of the serial transmission of the character. The data rate and communication parameters for asynchronous communications have to be the same at both the transmitting and receiving ends. The communication parameters are baud rate, parity, number of data bits per character, and stop bits (i.e.,9600,N,8,1).

Appendix E – Ground Loop Phenomenon

What is Ground Loop?
Ground loop Phenomenon occurs when two (or more) pieces of equipment are connected together with a common ground and a different ground potential exists at each location. This current can cause the connected equipment to experience noise that in turn causes data transmission errors. In the extreme thi ground current can cause equipment malfunction or even destruction.

Cabling Recommendations

When connecting the ULTRA COMM+2I.PCI in a RS-485 network, care should be taken that both ends of the network are not isolated from ground (see Figure 8). This “floating” ground condition could cause the capacitive or inductive coupling of voltages that will cause a break down in the DC to DC converter circuit or in the opto-isolator circuit. This condition will cause data errors and possibly destruction of the receiver circuit.SEALEVEL Ultra COMM+2I.PCI
Two Channel Isolated PCI Bus Serial Input or Output Adapter
18

Appendix F – Mechanical DrawingSEALEVEL Ultra COMM+2I.PCI Two Channel
Isolated PCI Bus Serial Input or Output Adapter 19

Appendix G – Compliance Notices

Federal Communications Commission (FCC) Statement

This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercia environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in such case the user will be required to correct th interference at the users expense.

EMC Directive Statement

  • Products bearing the CE Label fulfill the requirements of the EMC directive (89/336/EEC) and of the low-voltage directive (73/23/EEC) issued by the European Commission. To obey these directives, the following European standards must be met:
  •  EN55022 Class A – “Limits and methods of measurement of radio interference characteristics of information technology equipment”
  •  EN55024 – “Information technology equipment Immunity characteristics Limits and methods of measurement”.
  • This is a Class A Product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures to prevent or correct the interference.

Warranty

Sealevel’s commitment to providing the best I/O solutions is reflected in the Lifetime Warranty that is standard on all Sealevel manufactured I/O products. We are able to offer this warranty due to our control of manufacturing quality and the historically high reliability of our products in the field. Sealevel products are designed and manufactured at its Liberty, South Carolina facility, allowing direct control over product development, production, burn- in and testing. Sealevel achieved ISO-9001:2015 certification in 2018.

Warranty Policy

Sealevel Systems, Inc. (hereafter “Sealevel”) warrants that the Product shall conform to and perform in accordance with published technical specifications and shall be free of defects in materials and workmanship for the warranty period. In the event of failure, Sealevel will repair or replace the product at Sealevel’s sole discretion. Failures resulting from misapplication or misuse of the Product, failure to adhere to any specifications or instructions, or failure resulting from neglect, abuse, accidents, or acts of nature are not covered under this warranty Warranty service may be obtained by delivering the Product to Sealevel and providing proof of purchase. Customer agrees to ensure the Product or assume the risk of loss or damage in transit, to prepay shipping charges to Sealevel, and to use the original shipping container or equivalent. Warranty is valid only for original purchaser and is not transferable. This warranty applies to Sealevel manufactured Product. Product purchased through Sealevel but manufactured by a third party will retain the original manufacturer’s warranty.

Non-Warranty Repair/Retest

Products returned due to damage or misuse and Products retested with no problem found are subject to repair/retest charges. A purchase order or credit card number and authorization must be provided in order to obtain an RMA (Return Merchandise Authorization) number prior to returning Product.

How to obtain an RMA (Return Merchandise Authorization)

If you need to return a product for warranty or non-warranty repair, you must first obtain an RMA number. Please contact Sealevel Systems, Inc. Technical Support for assistance:

Trademarks

Sealevel Systems, Incorporated acknowledges that all trademarks referenced in this manual are the service mark, trademark, or registered trademark of the respective company.

References

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