santa-fe ULTRA98 Whole House Dehumidifier Instructions

Santa-Fe ULTRA98 Whole House Dehumidifier

SAFETY INSTRUCTIONS

READ THE INSTALLATION, OPERATION, AND MAINTENANCE INSTRUCTIONS CAREFULLY BEFORE INSTALLING AND OPERATING THIS DEVICE. PROPER ADHERENCE TO THESE INSTRUCTIONS IS ESSENTIAL TO OBTAIN MAXIMUM BENEFIT FROM YOUR SANTA FE VENTILATING DEHUMIDIFIER.
WARNING!
THIS SYMBOL MEANS IMPORTANT INSTRUCTIONS. FAILURE TO HEED THEM CAN RESULT IN SERIOUS INJURY OR DEATH.
CAUTION!
THIS SYMBOL MEANS IMPORTANT INSTRUCTIONS. FAILURE TO HEED THEM CAN RESULT IN INJURY OR MATERIAL PROPERTY DAMAGE.
Registrations
This Santa Fe dehumidifier conforms to unified standard UL 60335-2-40 and CSA standard C22.2.60335-2-40.
WARNING!
120 VOLTS MAY CAUSE SERIOUS INJURY FROM ELECTRIC SHOCK. DISCONNECT ELECTRICAL POWER BEFORE STARTING INSTALLATION OR SERVICING, AND LEAVE POWER DISCONNECTED UNTIL INSTALLATION OR SERVICE IS COMPLETED.
CAUTION!
READ ALL INSTRUCTIONS BEFORE BEGINNING INSTALLATION. ALWAYS USE CAUTION AND WEAR CUT-RESISTANT GLOVES WHEN HANDLING SHEET METAL. IMPROPER INSTALLATION MAY CAUSE PROPERTY DAMAGE OR INJURY. INSTALLATION, SERVICE, AND MAINTENANCE MUST BE PERFORMED BY A QUALIFIED SERVICE TECHNICIAN.THE  DEHUMIDIFIER IS HEAVY. HANDLE WITH CARE AND FOLLOW INSTALLATION INSTRUCTIONS. NEVER OPERATE A UNIT WITH A DAMAGED POWER CORD. IF THE POWER CORD IS DAMAGED, IT MUST BE REPLACED BY THE MANUFACTURER, ITS SERVICE AGENT, OR A SIMILARLY QUALIFIED PERSON IN ORDER TO AVOID A HAZARD. THIS APPLIANCE IS NOT INTENDED FOR USE BY PERSONS (INCLUDING CHILDREN) WITH REDUCED PHYSICAL, SENSORY OR MENTAL CAPABILITIES, OR LACK OF EXPERIENCE OR KNOWLEDGE UNLESS THEY HAVE BEEN GIVEN SUPERVISION OR INSTRUCTION CONCERNING THE USE OF THE APPLIANCE BY A PERSON RESPONSIBLE FOR THEIR SAFETY. CHILDREN SHOULD BE SUPERVISED TO ENSURE THAT THEY DO NOT PLAY WITH THE APPLIANCE.

DEHUMIDIFIER SET UP

Important Precautions

• The device is designed to be installed indoors in a space that is protected from rain and flooding.
• Install the unit with enough space to access one of the side panels for maintenance and service.
• Avoid directing the discharge air at people. The dehumidifier should be used in the upright position.
• If used near a water source, be certain there is no chance the unit could fall into the water or get splashed and that it is plugged into a dedicated circuit and Ground Fault Circuit Interrupter (GFCI) protected outlet.
• DO NOT use the dehumidifier as a bench or table.
• DO NOT place the dehumidifier directly on structural building members without vibration absorbers or unwanted noise may result. Place the Santa Fe Dehumidifier on supports to raise the base of the unit.
• A drain pan with a float switch MUST be placed under the dehumidifier if installed above a living area or above an area where water leakage could cause damage.

Location Considerations

• Allow sufficient clearance to handle the unit’s overall dimensions as well as the necessary return and supply ductwork to the unit.
• Allow sufficient clearance for filter removal and to prevent airflow obstruction.
• Electrical service access will require the removal of a side panel. Allow sufficient clearance on a side of the unit.
• Locate the dehumidifier in an area where the cord’s length (9′) easily reaches a 115 VAC electrical outlet with a minimum of a 15 Amp circuit capacity.
• Locate the dehumidifier in an area where field wiring the control (low voltage) to the unit will be possible.
• It is recommended that a backdraft damper be used in the discharge duct of the Santa Fe
• Dehumidifier, especially when connecting to the supply ducting system. The backdraft damper prevents supply air from counterflowing through the Santa Fe Dehumidifier when it is not operating. The dehumidifier’s location should be chosen to allow the installation of this accessory if necessary.
• The Santa Fe Dehumidifier may be suspended from structural members with steel hanger straps or a suitable alternative, ensuring the assembly supports the dehumidifier’s base in its entirety. DO NOT hang the Santa Fe Dehumidifier from its cabinet.
• Allow for proper routing and drainage of needed drain pipes.

Caution
REMOVE COMPRESSOR SHIPPING TIE FROM THE UNIT. FAILURE TO REMOVE THE SHIPPING TIE WILL CAUSE EXCESS VIBRATION TO BE TRANSMITTED TO THE FRAME.

Removal of Compressor Shipping Support
The Santa Fe Dehumidifier uses a compressor to power the refrigeration system. To protect the compressor and refrigeration system during shipping, a plastic tie wrap secures it to the unit’s frame. Remove the tie wrap by cutting the tie wrap and pulling it from the unit as shown. After removing tie wrap, insert plastic plugs provided into the holes.

ATTACHING DUCT COLLARS

Fresh Air Ventilation Duct
Fresh air ventilation is optional. A 6″ diameter duct is attached to the unit. The 6″ duct should be capped if fresh air is not desired. If setting up the unit to provide fresh air ventilation, see page 10.
Return Air Inlet
A 10″ diameter duct collar is attached to the unit.
Supply Air Outlet
The back panel of the dehumidifier can be rotated to allow for horizontal flow through or vertical flow-through of the supply air.

• Horizontal Flow Through The unit ships configured for a horizontal flow through. A 10″ diameter duct collar is attached to the unit.
• Vertical Flow Through Remove the exhaust panel using a T25 Torx bit. Rotate the panel so the exhaust collar is located on the top of the unit. Align screw holes and snap the panel onto the base. Secure the exhaust panel to the base by replacing the six screws.

ELECTRICAL REQUIREMENTS

The Santa Fe Dehumidifier plugs into a common grounded 115 VAC outlet. Locate the dehumidifier in an area where the cord’s length (9′) easily reaches a 115 VAC electrical outlet with a minimum of 15 Amp circuit capacity. If used in an area that may become wet, a GFCI-protected circuit is recommended. Consult local electrical codes for further information. Santa Fe offers a variety of control devices for use with the Santa Fe Dehumidifier. The control is to be located remotely from the dehumidifier and placed in the space to be conditioned. A low voltage (24 Volt) control MUST be used with the Santa Fe Dehumidifier and MUST be connected with low voltage (18-22 gauge) thermostat wire.

Warning
THE REMOTE CONTROLS OF THE SANTA FE DEHUMIDIFIER ARE POWERED BY A LOW VOLTAGE CIRCUIT (24 VAC) AND MUST NEVER CONTACT OR BE CONNECTED TO A HIGH VOLTAGE CIRCUIT.
Caution
DO NOT ALLOW THE 24V TERMINAL TO CONTACT THE COM/DMPR TERMINALS ON THE SANTA FE DEHUMIDIFIER OR DAMAGE TO THE TRANSFORMER WILL RESULT.
Caution
SOME OF THE SCREW TERMINALS ON THE SANTA FE DEHUMIDIFIER MAY NOT BE USED WITH CERTAIN CONTROLS AND SHOULD BE LEFT UNCONNECTED.

Electrical Precautions

• Do not install the control where it may not accurately sense the relative humidity such as near HVAC supply registers, near exterior doors, on an outside wall, near a window, or near a water source.
• The screw terminals on the Santa Fe Dehumidifier and the control are labeled to prevent confusion.
• Be sure to consult the electrical schematic in the CONTROLS Section (page 12) of this manual or inside the access panel of the Santa Fe Dehumidifier before making control connections.

DRAIN INSTALLATION

The Santa Fe Dehumidifier generates condensate. Place a secondary drain pan with a float switch under the dehumidifier if it is suspended above a finished area or above an area where water leakage could cause damage. A drain trap is required for the dehumidifier to drain properly. Install a 3/4″ threaded male NPT adapter to the drain pan. Install a drain pipe assembly utilizing 3/4″ PVC pipe to transport the condensate to a drain. The Pitch of the drain should be 1″ per 10′. An optional condensate pump kit is available for use with the Santa Fe Dehumidifier and may be installed if lift is required to dispose of condensate. Condensate is automatically pumped to a remote location when the water level in the pump’s reservoir rises to close the float switch. The pump also contains a safety float switch. The white leads from this switch extend from beneath the pump cover. This switch should be installed in series with the field wire that connects to the common lead from the Santa Fe Dehumidifier to the control panel. If the pump fails, this switch opens the common control circuit and stops water production before the reservoir overflows. Contact a qualified electrician to install the safety float switch to the Santa Fe Dehumidifier.
Note: An optional condensate pump kit can be purchased through your dealer or online.

DUCTING TO HVAC SYSTEMS

The recommended installation creates a separate return for the Santa Fe Dehumidifier in a central area of the structure. Duct the supply of the unit to the air supply of the existing HVAC system. Connect an insulated duct from outside to the 6″ collar of the Santa Fe Dehumidifier to provide fresh make-up air.

Caution
DO NOT CONNECT WITH A STATIC PRESSURE GREATER THAN OR EQUAL TO +0.5 WG. CONTACT TECHNICAL SUPPORT AT 800-533-7533 FOR ADDITIONAL DETAILS.

Ducting Considerations:

• All flexible ducting connected to the Santa Fe Dehumidifier should be UL listed.
• A short piece of flexible ducting on all Santa Fe Dehumidifier duct connections is recommended to reduce noise and vibration transmitted to rigid ductwork in the structure.
• Use a minimum 10″ diameter round or equivalent rectangular duct for total duct lengths of up to 25′. Use a minimum 12″ diameter round or equivalent rectangular duct for longer lengths.
• Grills or diffusers on the duct ends must not excessively restrict airflow.
• Effective dehumidification may require that ducting be branched to isolated, stagnant air flow areas. When ducting to two or three areas, use 8″ or larger diameter branch ducting. When ducting to four or more areas, use 6″ or larger diameter branch ducting. Provisions must be made to provide airflow from supply locations to the central return location. Proper air distribution is important to ensure even humidity control and heat distribution throughout the structure.
• DO NOT locate the return in a bathroom or a kitchen.

Recommended HVAC System Installation
The recommended installation draws air from a dedicated indoor air return and ducts the supply of the dehumidifier to the air supply of the existing HVAC system. Utilize the optional fresh air ventilation duct to provide outside air.

• Install a dedicated 10″ air return for the Santa Fe Dehumidifier from a central area of the structure.
• Install an insulated duct from outside to the 6″ collar of the Santa Fe Dehumidifier to provide fresh air ventilation (optional).
• Duct the supply of the Santa Fe Dehumidifier to the supply of the existing HVAC system with a backdraft damper.
• If the existing system has multiple returns, instead of installing a dedicated return to the Santa Fe Dehumidifier, it is possible to select one to disconnect from the existing HVAC system and use it
• for the dedicated Santa Fe Dehumidifier return. Select a return from a central location in the house that is always open to the rest of the structure. DO NOT use a return from a room where doors are kept closed.
• DO NOT locate return in a bathroom or kitchen.
• Control should be located remotely from the dehumidifier and placed in a central location. Please visit our website at www.Santa-Fe-Products.com/install-options/ for more installation options.

FRESH AIR VENTILATION

Fresh air ventilation is optional.
Fresh air may be brought into the structure by connecting an insulated duct from outside the structure to the 6″ inlet of the Santa Fe Dehumidifier. A ventilation control is needed to program the time and frequency that the unit introduces outside air. The time and frequency of ventilation should be based on the size and occupancy of the residence.

• The fresh air ventilation duct should be connected to the 6″ round collar on the front of the Santa Fe Dehumidifier.
• An insulated 6″ diameter duct can provide up to 75 CFM of outside air.
• If a motorized damper is not being used, fresh air is controlled by the manual damper in the 6” collar of the Santa Fe dehumidifier.
• The performance of the Santa Fe Dehumidifier can be impacted by inside and outside air conditions.
• When a 6″ motorized damper is used, a digital control is required.
• It may be necessary to use 8″ duct work if additional fresh air is required.
• In cold climates or at times when the dew point is low, ventilation can be used to dehumidify the structure, making the Santa Fe Dehumidifier capable of year-round drying.

Fresh Air Ventilation With Dehumidifier Off and Fan Only Operation
Outside air mixes with the dehumidifier’s return air before being supplied to the home. Outside temperature, inside temperature and relative humidity will impact the combined outlet air conditions.

Note: Temperature and relative humidity may vary depending on duct distribution scheme.

Fresh Air Ventilation With Dehumidifier Off and Fan Only Operation
Outside air mixes with the dehumidifier’s return air before being supplied to the home. Outside temperature, inside temperature, and relative humidity will impact the combined outlet air conditions.

Note: Temperature and relative humidity may vary depending on the duct distribution scheme.

Determine Ventilation Requirements
The MINIMUM ventilation requirement is calculated using ASHRAE 62.2-2016. Use one or both of the options below to determine your ventilation requirement. Follow all local and national building and safety codes.
Option 1: Calculating Airflow Requirement Using ASHRAE 62.2-2016 Airflow Equation ASHRAE Airflow in CFM = [House Area in Sq.Ft. x 0.03] + [(Number of Bedrooms +1) x 7.5] NOTE: Use ‘Number of Bedrooms + 1’ or ‘Number of Occupants’, whichever is larger.

Example 1: Number of Bedrooms + 1
1800 square foot house with 3 bedrooms, 4 occupants = [1800 X 0.03] + [(3+1) X 7.5] = 84 CFM
Example 2: Number of Occupants
1800 square foot house with 3 bedrooms, 5 occupants = [1800 X 0.03] + [5 X 7.5] = 91.5 CFM

Record the required CFM ____
Option 2: Calculating Airflow Requirement Using Table 4.1 from ASHRAE 62.2-2019
Ventilation Air Requirements, CFM

CONTROLS

The control must be used with the Santa Fe Dehumidifier. Santa Fe offers the DEH 3000 proprietary control. The DEH 3000 allows homeowners to monitor and control relative humidity and proper ventilation levels in their homes. This control is also available with a remote sensing option.

Santa Fe ULTRA98H Terminal Block Control Operation:

COM| 24VAC Power Transformer Neutral Side
FAN| Fan Control
24V| Transformer High Side
DEHU| Dehumidification (Fan and Compressor) Control
DMPR| 24VAC Power Transforme Neutral Side
***| Spare Terminal (Open)**
Santa Fe ULTRA120H Terminal Block Control Operation:

COM| 24VAC Power Transformer Neutral Side
FAN| Fan Control
24V| Transformer High Side
DEHU| Dehumidification (Fan and Compressor) Control
FLOAT| External Low Voltage Float Switch or Water Sensor (Use Normally Closed Switch)
FLOAT| External Low Voltage Float Switch or Water Sensor (Use Normally Closed Switch)
Between the COM lead and the 24V TERMINAL is a 40VA transformer. This low voltage power source

powers the relay coils which control the fan and compressors. This 24VAC transformer can also be used to power HVAC accessories external to the dehumidifier.
Compressor ON / Fan ON| Make contact between 24V and DEHU terminals
Compressor OFF / Fan ON| Make contact between 24V and FAN terminals
Power HVAC Accessory| Connect the accessory to the DMPR (OR COM) and 24V terminals

Note: The DEH 3000 is sold separately and can be purchased through your local dealer or online. Other thermostats are compatible with the Santa Fe Dehumidifier.
Wiring Controls

Caution
DO NOT ALLOW THE 24V TERMINAL FROM THE SANTA FE DEHUMIDIFIER TO CONTACT THE COM TERMINAL ON THE SANTA FE DEHUMIDIFIER OR DAMAGE TO THE TRANSFORMERS WILL RESULT.

Circuit Breaker
To prevent damage to the 24 volt control transformer, the Santa Fe Dehumidifier comes with a resettable circuit breaker. Check wiring for any electrical short and repair before resetting breaker. Resetting the circuit breaker without correcting the electrical short may result in transformer damage. Be sure to check the electrical schematic in this manual or inside the access panel of the Santa Fe Dehumidifier before making any control connections. The reset button for the circuit breaker can be found on the back of the unit.

Control Connections
The control and the Santa Fe Dehumidifier are labeled to prevent confusion. Depending on the control, some of the screw terminals on the Santa Fe Dehumidifier may not be used. Be sure to consult the electrical schematic in this manual or inside the access panel of the Santa Fe Dehumidifier before making control connections. A low voltage control must be used with the Santa Fe Dehumidifier.
NOTE: 18 gauge wire is needed between the Santa Fe Dehumidifier and the external control.

AIR FILTRATION

The Santa Fe Dehumidifier is equipped with a MERV-13 (Dimensions: 1.75” x 14.00” x 17.50”) filter. The filter should be checked and replaced every three to six months. Operating the unit with a dirty filter will reduce dehumidifier capacity and efficiency. DO NOT operate the unit without the recommended filter. Filter non-compliance voids the product warranty.
Caution
MAKE SURE THE UNIT IS OFF BEFORE CHANGING THE FILTER.

Changing the Filter
For the greatest filtration and efficiency of the Santa Fe Dehumidifier, it is recommended the air filter be replaced every three to six months with a MERV-13 filter.

Step 1: Pull back slide latch to swing filter door open.
Step 2: Remove the filter by gently pulling it straight out of the unit. Insert a new filter by gently pushing it straight into the unit. Make sure the AIR FLOW arrow on the filter is pointing into the unit.
Step 3: Insert filter door into tabs and swing door closed to lock the latch into place.

MERV Rating Chart

Standard 52.5 Minimum Efficiency Reporting Value| ****

Dust Spot Efficiency

| ****

Arrestance

| ****

Typical Controlled Contaminant

| ****

Typical Applications and Limitations

| ****

Typical Air Filter/Cleaner Type

|
---|---|---|---|---|---|---
20| n/a| n/a| < 0.30 pm Particle Size| Cleanrooms| > 99.999% eff. On .10-.20 pm

P articles

|
19| n/a|
n/a| Virus (unattached)| Radioactive Materials| P articles|
18| n/a|
n/a| Carbon Dust| Pharmaceutical Man.| Particulates|
17| n/a|
n/a| All Combustion Smoke| Carcinogenetic Materials| >99.97% eff. On .30 pm Particles|
16| n/a| n/a| .30-1.0 pm Particle Size| General Surgery| Bag Filter – Nonsupported

microfine fiberglass or

synthetic media, 12-36 in. deep, 6-12 pockets.

Box Filter – Rigid Style Cartridge Filters 6 to 12″ deep may use lofted or paper media.

|
15| >95%|
n/a| All Bacteria| Hospital Inpatient Care|
14| 90-95%| >98%| Most Tobacco Smoke| Smoking Lounges|
13| 89-90%| >98%| Proplet Nuceli (Sneeze)| Superior Commercial Buildings|
12| 70-75%| >95%| 1.0-3.0 pm Particle Size

Legionella

| Superior Residential| Bag Filter – Nonsupported

microfine fiberglass or

synthetic media, 12-36 in. deep, 6- 12 pockets.

Box Filter – Rigid Style Cartridge Filters 6 to 12″ deep may use lofted or paper media.

|
11| 60-65%| >95%| Humidifier Dust Lead Dust| Better Commercial Buildings|
10

9

| ****

50-55%

40-45%

| ****

95%

90%

| Milled Flour Auto Emissions Welding Fumes| ****

Hospital Laboratories

|
8| 30-35%| >90%| 3.0-10.0 pm Particle Size| Commercial Buildings| Pleated Filters – Disposable, extended surface area, thick with cotton-polyester blend media, cardboard frame.

Cartridge Filters – Graded density viscous coated cube or pocket filters, synthetic media.

Throwaway – Disposable synthetic panel filter.

|

7

| ****

25-30%

| ****

90%

| Mold Spores Hair Spray| ****

Better Residential

|

6

| ****

<20%

| ****

85-90%

| Fabric Protector Dusting Aids| ****

Industrial Workplace

|

5

| ****

<20%

| ****

80-85%

| Cement Dust Pudding Mix| ****

Paint Booth Inlet

|
4

3

2

1

| <20%

<20%

<20%

<20%

| 75-80%

70-75%

65-70%

<65%

| >10.0 pm Particle Size Pollen

Dust Mites Sanding Dust Spray Paint Dust

Textile Fibers Carpet Fibers

| Minimal Filtration Residential

Window A/C Units

| Throwaway – Disposable fiberglass or synthetic panel filter.

Washable – Aluminum Mesh.

Electrostatic – Self charging woven panel filter.

|

SERVICE

Troubleshooting

Caution
TROUBLESHOOTING SHOULD BE PERFORMED BY A QUALIFIED HVAC TECHNICIAN.

| |
---|---|---
Symptom| Possible Reason| Troubleshooting Procedure
Neither fan nor compressor running.

Dehumidification is being called for.

| 1.  Dehumidifier unplugged or no power to outlet.

2.   Humidity control set too high.

3.   Loose connection in internal or control wiring.

4.  Defective compressor relay.

5.  Defective control transformer.

6.  Open circuit between FLOAT terminals.

| WARNING!

ELECTRICAL SHOCK HAZARD:

ELECTRICAL POWER MUST BE PRESENT TO PERFORM SOME TESTS. THESE TESTS SHOULD BE PERFORMED BY A QUALIFIED SERVICE PERSON.

| Troubleshooting Procedure for Control Related Issues
| This method of diagnosis will test the 3 main components of the control circuit individually to indicate any potential problems. This is to be used when the control will not activate the main unit.
| 1.  Defective compressor run capacitor.

2.   Loose connection in compressor circuit.

3.  Defective compressor overload.

4.  Defective compressor.

5.   Defrost thermostat open.

Compressor is not running.

Dehumidification is being called for. Fan is running.

| 1.  Detach field control wiring connections from the terminals on the main unit.

2.  Connect the 24V and FAN terminals together; only the fan should run. Disconnect the terminals.

| 3. Connect the 24V and DEHU terminals together; fan and compressor should run. Disconnect the terminals.
| 4.  If this test works, the main unit is working correctly from a control standpoint.

5.  Reconnect field control wiring to the terminals on the main unit.

6.  Remove the control panel cover and detach the field wiring from the control connections.

Compressor cycles on and off. Dehumidification is being called for.| 1. Low ambient temperature and/or humidity causing unit to cycle through defrost mode.
| 2. Defective compressor overload.| 7. Connect the 24V and FAN terminals together; only the fan should run. Disconnect the terminals.
| 3.  Defective compressor.

4.   Defrost thermostat defective.

| 8. Connect the 24V and DEHU terminals together; fan and compressor should run. Disconnect the terminals.
| 5. Dirty air filter(s) or air flow restricted.| 9. If this test works, then the field control wiring is ok.
| 6. Defective fan or relay.| 10. If the problem persists, then the control is most likely faulty.
| |
---|---|---
Symptom| Possible Reason| Troubleshooting Procedure
Fan is not running. Dehumidification or fan is being called for.| 1. Loose connection in fan circuit.

2.    Obstruction prevents fan impeller rotation.

3.    Defective fan.

4.    Defective fan relay.

| WARNING!

ELECTRICAL SHOCK HAZARD:

ELECTRICAL POWER MUST BE PRESENT TO PERFORM SOME TESTS. THESE TESTS SHOULD BE PERFORMED BY A QUALIFIED SERVICE PERSON.

Troubleshooting Procedure for Performance Related Issues

This method of diagnosis is used to function check the internal components in the dehumidi- fier. This is to be used when a performance issue is suspected.

1.   Set the humidity controller all the way to the most humid setting or off position – Did the unit shut off?

2.   If yes, turn the fan setting to the ON position – does the fan start?

3.   If fan starts, leave in the fan ON position and set the humidity all the way to driest setting. May have to wait 5 minutes for the compressor to start.

4.   Listen for a distinct buzzing/humming sound of a compressor starting up – do you hear this noise?

5.   If compressor is running and continues to run, after about 15 minutes you should feel a slight increase in air temperature being discharged out of the discharge air side of the unit.

6.   If so, depending on your environmental conditions (temp/Rh%), you should see some water production out of the hose within

30 minutes or so. ( Note: If the room temperature is 55 degrees or below and/or in area of low relative humidity, the dehumidifier will produce little to no water. )

7.   Collecting the water removed in a 24 hour period will give a measurement of performance.

Low dehumidification capacity (evaporator is frosted continuously).

Dehumidification is being called for.

| 1.       Defrost thermostat loose or defective.

2.      Low refrigerant charge.

3.      Dirty air filter(s) or air flow restricted.

4.      Excessively restrictive ducting connected to unit.

No ventilation. Ventilation is being called for.| 1.       Loose connection in ventilation control circuit.

2.       Loose connection in damper power circuit.

3.      Defective fresh air damper.

Dehumidifier removes some water, but not as much as expected.| 1.   Air temperature and/or humidity have dropped.

2.   Humidity meter and or thermometer used are out of calibration.

3.   Unit has entered defrost cycle.

4.   Dirty air filter(s) or air flow is restricted.

5.   Defective defrost thermostat.

6.   Low refrigerant charge.

7.   Air leak such as loose cover or ducting leaks.

8.   Defective compressor.

9.   Restrictive ducting.

| |
---|---|---
Symptom| Possible Reason| Troubleshooting Procedure
Control not powering dehumidifier.| 1.  No power to dehumidifier.

2.  24 volt circuit breaker tripped or faulty transformer.

3.  Loose or missed wired control wires at humidity control.

4.  Loose or missed wired control wires at unit.

5.   Humidity control defective.

| WARNING!

ELECTRICAL SHOCK HAZARD:

ELECTRICAL POWER MUST BE PRESENT TO PERFORM SOME TESTS. THESE TESTS SHOULD BE PERFORMED BY A QUALIFIED SERVICE PERSON.

1.  Verify power to the unit at power outlet.

2.  Look for short in control wiring.

3.  Check wire connections at control and unit.

4.  Reset circuit breaker button on dehumidifier.

Refrigerant Charging

If the refrigerant charge is lost due to service or a leak, the leak should be repaired and a new charge must be accurately weighed in. If any of the old charges is left in the system, it must be recovered before weighing in the new charge. Refer to the unit nameplate for the correct charge weight and refrigerant type.

WARRANTY

Limited Warranty. Therma-Stor, LLC (“Therma-Stor”) warrants as follows: (i) the Santa Fe dehumidifier (“Product”) will be free of material defects in workmanship or materials for a period of two (2) years (“Two-Year Warranty”) following the date of the initial purchase of such Product by an original customer purchasing from Therma-Stor or an authorized reseller (“Customer”); and (ii) the Product’s components will be free of material defects in workmanship or materials for a period of six (6) years following the date of the initial purchase of such Product by a Customer. Limitation of Remedies.

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THE ABOVE LIMITED WARRANTY AND THERMA- STOR’S ENTIRE LIABILITY THEREUNDER, SHALL BE, AT THE SOLE OPTION OF THERMA-STOR, REPLACEMENT OR REPAIR OF SUCH PRODUCT OR ITS COMPONENTS (“COMPONENTS”) BY THERMA-STOR OR THERMA-STOR’S AGENTS ONLY. REFRIGERANT, PIPING, SUPPLIES, TRANSPORTATION COSTS, AND LABOR COSTS INCURRED IN THE REPAIR OR REPLACEMENT OF SUCH COMPONENTS ARE NOT INCLUDED. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTY AND LIMITED REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE. THE CUSTOMER ACKNOWLEDGES THAT NO REPRESENTATIVE OF THERMA-STOR OR OF ITS AFFILIATES OR RESELLERS IS AUTHORIZED TO MAKE ANY REPRESENTATION OR WARRANTY ON BEHALF OF THERMA-STOR OR ANY OF ITS AFFILIATES OR RESELLERS THAT IS NOT IN THIS AGREEMENT.

Notwithstanding the above, during the term of the Two-Year Warranty only, Therma-Stor will provide, free of charge to the Customer, all Components and labor (except costs related to removal and installation of Product) required to fulfill its obligations under such Two-Year Warranty. Disclaimer of Warranties. EXCEPT FOR THE ABOVE LIMITED WARRANTY, WHICH IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED WITH RESPECT TO THE PRODUCT AND ITS COMPONENTS, THERMA-STOR HEREBY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Warranty Limitations. The foregoing limited warranty extends only to a Customer and shall be null and void upon attempted assignment or transfer. A “defect” under the terms of the limited warranty shall not include problems resulting from Customer’s or Customer’s employees’, agents’, invitees’ or a third party’s misuse, improper installation, improper design of any system in which the Product is included, abuse, lack of normal care, failure to follow written instructions, tampering, improper repair, or freezing, corrosion, acts of nature or other causes not arising out of defects in Therma-Stor’s workmanship or material. If a Product or Component is replaced while under warranty, the applicable limited warranty period shall not be extended beyond the original warranty time period. The limited warranty does not cover any costs related to changes to a Product or Component that may be required by any codes, laws, or regulations that may become effective after the initial purchase of the Product by the Customer. Customer Responsibilities. As a further condition to obtaining warranty coverage hereunder, the Customer must send a valid warranty claim to Therma-Stor such that Therma-Stor receives such claim prior to the end of the applicable warranty period. Therma-Stor shall have no obligation hereunder with respect to any claim received by Therma-Stor after the expiration of the applicable warranty period. As a further condition to obtaining warranty coverage hereunder, the Customer must present forms of invoices evidencing proof of purchase of a Product. If such invoices do not clearly indicate the date of initial purchase by a Customer, the applicable Product’s date of manufacture will be used instead of the date of the initial purchase for the purpose of calculating the commencement of the applicable warranty period. Warranty service must be performed by Therma-Stor or a servicer authorized by Therma-Stor. In order to obtain warranty service, the Customer should call Therma-Stor at 1-800-533-7533 and ask for the Therma- Stor Products Service Department, which will then arrange for applicable warranty service. Warranty service will be performed during customary, daytime working hours. If the Product must be shipped for service, the Customer shall be solely responsible for properly packaging the Product, for all freight charges, and for all risk of loss associated with the shipment. Limitation of Liability. .

IN NO EVENT SHALL THERMA-STOR, IN CONNECTION WITH THE DESIGN, SALE, INSTALLATION, USE, REPAIR, REPLACEMENT, OR PERFORMANCE OF ANY PRODUCT, COMPONENT, PART THEREOF, OR WRITTEN MATERIAL PROVIDED THEREWITH, BE LIABLE, TO THE EXTENT ALLOWED UNDER APPLICABLE LAW, UNDER ANY LEGAL THEORY FOR ANY SPECIAL, DIRECT, INDIRECT, COLLATERAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. NOTWITHSTANDING THE ABOVE LIMITATIONS AND WARRANTIES, THE SOLE AND EXCLUSIVE LIABILITY OF THERMA-STOR, REGARDLESS OF THE NATURE OF THE THEORY OF THE CLAIM, SHALL UNDER NO CIRCUMSTANCES EXCEED THE PURCHASE PRICE OF THE PRODUCT, COMPONENT, OR PART UPON WHICH THE CLAIM IS PREMISED. Applicable Law and Venue. ANY ARBITRATION, ENFORCEMENT OF AN ARBITRATION, OR LITIGATION RELATED TO THE PRODUCT WILL BE BROUGHT EXCLUSIVELY IN DANE COUNTY, WISCONSIN, AND THE CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED THEREIN, SUBMITS TO THE JURISDICTION THEREOF, AND WAIVES THE RIGHT TO CHANGE VENUE. THE CUSTOMER FURTHER CONSENTS TO THE EXERCISE OF PERSONAL JURISDICTION BY ANY SUCH COURT WITH RESPECT TO ANY SUCH PROCEEDING.

Miscellaneous. If any term or condition of this Limited Warranty is found by a court of competent jurisdiction to be invalid, illegal, or otherwise unenforceable, the same shall not affect the other terms or conditions hereof or thereof or the whole of this Limited Warranty. Any delay or failure by Therma-Stor to exercise any right or remedy will not constitute a waiver of Therma- Stor to thereafter enforce such rights.

References

• Santa Fe Dehumidifiers | Built to Last | Free-standing and Whole-house
• Therma-Stor | A Family of Brands Driven by Performance & Powered by Design
• Media Resources | Brochures, Manuals, Images | Santa Fe & Ultra Aire

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