CARRO CES523PL Smart Ceiling Fan Installation Guide

ITEM: CES483PL/CES523PL
Technical Parameter: AC 120V 60HZ
SMART CEILING FAN INSTALLATION GUIDE
Please read and follow all the instructions carefully before using this product
The product image shown here is indicative only.
The actual product you receive may differ

SAFETY PRECAUTION:

IMPORTANT: PLEASE READ BEFORE INSTALLATION:

1. Before you begin installing the fan, shut the power off at the circuit breaker of the fuse box.

2. CAUTION: Read all instructions and safety information before installing your new fan. Review accompanying assembly diagrams.

3. Make sure that all electrical connections are in accordance with National Electrical Code, ANSI/NFPA 70, and local codes. Hire a licensed electrician if you are unfamiliar with installing electrical wiring.

4. Make sure the installation site you choose allows the fan blades to rotate without any obstructions. Allow a minimum clearance of 2.1m (7 feet) from the floor and 18 inches from the tip of the blades to the wall.

5. WARNING: To reduce the risk of fire, electric shock, or personal injury, mount to outlet box marked “Acceptable for Fan Support of 22.7 kg (50 Ibs) or less” and use mounting screws provided with the outlet box.

6. CAUTION: To reduce the risk of injury, use only the screws provided with the outlet box in conjunction with the lock washers provided with the fan.

7. The outlet box and support structure must be securely mounted and capable of reliably supporting a minimum of 35 pounds. Use only U.L. listed outlet boxes marked “Acceptable for Fan Support of 22.7 kg (50 Ibs) or less”.

8. After you install the fan, make sure that all mounting components are secured to prevent the fan from falling

9. Do not insert anything into the fan blades while the fan is operating.

10. To change the direction of the rotation of the blades the fan must be in operation mode.

11. All set screws must be checked and retightened where necessary before installation.

12. WARNING: To reduce the risk of personal injury, do not bend the blade bracket when installing the brackets, balancing the blades, or cleaning the fan. Do not insert foreign objects in between rotating fan blades.

13. CAUTION: To reduce the risk of electric shock, disconnect the electrical supply circuit to the fan before installing the light kit.

14. After making the wire connections, the wires should be spread apart with the grounded conductor and the equipment-grounding conductor on one side of the outlet box and the ungrounded conductor on the other side of the outlet box.

15. The splices after being made should be turned upward and pushed carefully up into the outlet box. Conductor wiring identified as grounded is to be connected to a grounded conductor of power supply. Conductor wiring identified as an ungrounded conductor is to be connected to an ungrounded conductor. Conductor wiring identified for equipment grounding is to be connected to an equipment-grounding conductor.

16. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
    (1) This device may not cause harmful interference, and
    (2) this device must accept any interference received, including interference that may cause undesired operation.
    WARNING: To reduce the risk of fire or electric shock, this fan must be installed with general use, isolating wall control/switch.
    WARNING: To reduce the risk of fire or electric shock, do not use this fan with any solid-state speed control device.
    NOTE: The important safeguards and instructions appearing in this manual are not meant to cover all possible conditions and situations that may occur. It must be understood that common sense, caution, and care are factors that cannot be built into this product. These factors must be supplied by the person (s) installing, caring for, and operating the unit.

17. This product is suitable for use in damp locations.
    CAUTION: The light source is designed for this specific application and can overheat if serviced by untrained personnel. If any servicing is required, the product should be returned to an authorized service facility for examination or repair.

BEFORE YOU START
Contact a licensed electrician if you are uncomfortable performing electrical work. A licensed electrician must install the fan if required by local code. Do not use the fan with a dimmer switch. Turn off power at the breaker. Tool and Materials Required

Product instruction:

Installation:
Disassembling the Motor Components:
1.1 Take the motor components out of the box, use a screwdriver to loosen the screws, and remove the mounting bracket. Save screws for later use.
1.2 After taking out the light kit, loosen the screws and remove the lamp panel. Save screws for later use. Motor Installation:
2.1 Fasten the mounting bracket with the setscrews to the wooden ceiling beam as shown in Fig 2.1.
2.2 Hang the motor assembly to the mounting bracket through the screw hole of the mounting bracket as shown in Fig 2.2.

2.3 Confirm the wire plug of the motor connecting to the wire plug of the Adapter. The Green/Yellow wire from the bracket connects with the supply Ground wire using the wire nut. Connect the White wire of the Adapter to the supply White (Neutral) wire using a wire nut, and connect the Black wire of the Adapter to the supply Black (Hot/Live) wire using a wire nut. Then hide them and the Adapter into the motor assembly. (Make sure all the wires are connected to the correct colors as shown in Fig 2.3.)
2.4 Secure the motor assembly to the mounting bracket with the screws that are taken out previously as shown in Fig 2.4. Fan Blade Installation:
3.1 Use a screwdriver to fasten the 3 blades to the motor head securely.

Installing the Lamp Panel, Light Kit, and Lampshade:
4.1 Feed the lamp wire connector from the lamp panel fixing plate of the motor assembly through the center hole of the lamp panel. Align the screw holes of the lamp panel with the screw holes of the fixing plate and fasten the panel to the motor plate with screws taken out previously as shown in Fig 4.1.
4.2 Allow the connector to come through the light kit. Install the light kit and the light kit is magnetically attracted to the lamp panel with the help of a magnet. Insert the lamp wire connector to the light kit terminal block as shown in Fig 4.2.
4.3 Rotate the lampshade clockwise until it locks into the motor assembly tightly as shown in Fig 4.3.

Warning:
The fan blade must have a minimum clearance of 7.55 feet (2.3 meters) from the ground and a minimum clearance of 3.28 feet (1 meter) from the wall. Installation is now complete. Turn on the power switch as Fig 4.4. After power on, observe whether the fan light is on. Test and pair your fan immediately using the remote control.

Basic product parameters:

Remote Control Operating Instructions:
Pairing the Remote Control to Your Fan
Within 1 min. of plugging fan to power source, press and hold the button for 3 sec. to pair remote control and fan. The successful pairing will trigger the fan lamp off.
Remote Control button definitions
Turns the fan off.
Switches between summer mode and winter mode.
• Summer mode – (Counter-clockwise)A downward airflow creates a cooling effect.
• Winter model – (Clockwise) An upward airflow moves warm air away from the ceiling area and redistributes it around the living space.
Turns the fan on and decreases fan speed.
Turns the fan on and Increases fan speed.
Nature Switches the fan speed between nature mode and normal mode. Simulates a natural breeze, gentle enough not to disturb you while you sleep.

Turns the lights on or off and RF pairing.
Note Press/hold button for 3 sec. within 1 min. of plugging the fan into a power source to pair the remote and fan. The successful pairing will trigger the fan lamp off.
Switches between warm light and cool light. WIFI Troubleshooting.
Note: Press/hold the button for 5 sec. The fan will switch to AP Mode, then select AP Mode on APP, follow the APP control instructions, and enable fan Wi-Fi.
Press/Hold the button to decrease the light intensity.
Press/Hold to button to increase the light intensity.
Warning: Do not expose the remote control to direct contact with water.

APP Control Connection:

1. First, download the free Carro Home app from the App Store or Google Play or scan the QR Code below.
   Note: This ceiling fan needs to use 2.4Ghz wifi to work when you connect the device, and after connecting it can use the 5Ghz or 2.4Ghz.

2. Open the Carro Home app to create your account. The account with “Carro Home” can be registered through E-mail or Mobile phone.

3. Connect the device to the Carro Home app (Four ways connection):

4. Bluetooth connect (WIFI & Bluetooth on)
   a. Press “+” button into the device list, then a window will pop up to show you some devices that can be connected.
   b. Click “Go to add” (If you click “Do not add” in mistake, please see “Do not add” steps).
   c. Choose the device. d. Connect to your home WIFI, then back to the app and wait for connecting.
   “Do not add” steps:
   a. Select “Electrical”(smart switch) or “Air Circulation”(smart ceiling fan) on the sidebar menu then select “Ceiling Fan Switch” or “Ceiling Fan” and tap next.
   b. Connect to your home WIFI and tap “Next” to wait for connecting.

5. Auto Scan (WIFI & Bluetooth on)
   a. Press the “+” button into the device list.
   b. Tap “Auto Scan” on the top.
   c. Wait for the device comes out and tap “Next”.
   d. Press the “+” button to add a device.
   e. Connect to your home WIFI.
   f. Wait for connecting.

6. WIFI connect-EZ Mode (WIFI on & Bluetooth off)
   a. Press the “+” button to select “Electrical”(smart switch) or “Air Circulation”(smart ceiling fan) on the sidebar menu then select “Ceiling Fan Switch” or “Ceiling Fan” and tap next.
   b. Connect to your home WIFI (Only for 2.4Ghz).
   c. EZ Mode is set as default, just tap the “Next” button to wait for the connection to complete.

7. WIFI connect-AP Mode (WIFI on & Bluetooth off)
   An a. Smart ceiling fan: Press and hold the WIFI button on the remote for 5 seconds into AP Mode. Smart switch: Press and hold the “OFF” button for 10 seconds till the indicator light blinks slowly to into AP Mode.
   b. Press the “+” button to select “Electrical”(smart switch) or “Air Circulation”(smart ceiling fan) on the sidebar menu then select “Ceiling Fan Switch” or “Ceiling Fan” and tap next.
   c. Connect to your home WIFI (Only for 2.4Ghz).
   d. Choose AP Mode. e. Press the “Next” button to go to connect the fan’s WIFI signal.
   f. Choose the fan’s WIFI signal “CarroHome-XXXX” then back to the app.
   g. Wait for connecting.

8. Connect the device to Alexa:
   An a. Make sure you have connected the device to the app and working normally.
   b. Open the Alexa app, and go to the skill to search “Carro Home” skill.
   c. Link the skill, log in with your Carro Home app account and password, then authorize and connect with the Carro Home app.
   d. Then Alexa will find out the device automatically.

9. Connect the device to Google Home
   a. Make sure you have connected the device to the app and working normally.
   b. Open the Google Home app, Set up a device, and choose “Works with Google”.
   c. Search “Carro Home”, log in with your Carro Home app account and password, then authorize and connect with the Carro Home app.
   d. Then the Google Assistant will find out the device automatically.

10. Connect the device to the Siri shortcuts
    An a. Make sure you have connected the device to the app and working functionally.
    b. Tap “Smart” on the main menu.
    c. Tap the “+” button.
    d. Tap “launch Tap To Run”.
    e. Tap “Run the device”.
    f. Choose the device you want to control by Siri. g. Select the function you want to control by Siri.
    h. Then save it.
    I. Add to Siri, choose the scene you just made, and Add to Siri.
    j. Enter the sentence you want to say to make the device work, Add it to Siri.

Care and cleaning:

1. Check the support connections, brackets, and airfoil attachments twice a year. Make sure they are secure. Because of the fan’s natural movement, some connections may become loose over time. It is not necessary to remove the fan from the ceiling.
2. Clean your fan periodically. Use only a soft brush or lint-free cloth to avoid scratching the finish. The plating is sealed with a lacquer to minimize discoloration or tarnishing.
3. (Optional)Apply a light coat of furniture polish to the wood blades. 4. (Optional) Cover small scratches with a light application of shoe polish.

Do not:

1. Use water when cleaning. Water could damage the motor, or the wood, or possibly cause an electrical shock.
2. Apply oil to your fan or motor. The motor has permanently lubricated sealed ball bearings.
   Note: Power off the fan before product maintenance or cleaning the fan.

FCC Statement:
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules, These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Troubleshooting:

Try these troubleshooting steps before contacting Customer Service. For additional operation, maintenance, and troubleshooting information, please contact our customer service center.

2. Check your circuit breaker or fuse panel and wall switch for functionality.
3. Fan wires are connecting with the house wires correctly.
4. Remote control must be paired with the fan within 1 minute after the fan gets power.
5. If you have paired the app but the fan still didn’t work (light and fan both didn’t work) or couldn’t pair the app to the fan, try to reset the fan: to reset the_fan, cut the power for 10 minutes, then turn the power on and press the pairing button y on the remote for 3 seconds till the fan lamp off, then pair the Carrohome app again.
6. Use a multi-meter and test the adapter wiring harness to see if there is any electrical output.
7.  All the pin wiring on the circuit board is inserted tight and in the right position.
8. Remote needs to pair with the fan first.
9. Make sure the fan blades spin freely.
10. If you’re using a wall control, check the power to the breaker from your control and try working your ceiling fan manually. (Normal switch only for the fan power on/off)
The fan light not working| 1.  Make sure LED wires are connected to the circuit board.
2.  Make sure the whole fan is powered.
3.  Remote needs to pair with the fan first. correctly and in the retention slot.
The fan is noisy and wobbling| 1.  Check if the blade screws are NOT rubbing against the round plastic part of the motor.
2.  Check the pin wire is NOT connected against the moving part.
3.  Check the down fan cup is NOT hitting the motor.
4.  Confirm the canopy is NOT touching the ceiling while the fan is in operation.
5.  Check the down rod is NOT slanted.
6. Tighten any loose screws on the light kit, fan blades, motor coupling, down rod, brackets, and mounting hardware.
7. Confirm the hanger ball is firmly seated in the mounting bracket.
8. The ceiling beam must meet the minimum tensile test strength of 30KG for installation.
9. Make sure the airfoils and brackets are NOT bent or deformed.
10. Verify the wire connections are not rattling against each other.
11. Verify the fan blades are not cracked. If the fan blades are cracked, replace the damaged blades with a new blade set from the same brand as your ceiling fan to ensure compatibility.
12.  The light kit is NOT slanting and hitting the motor.
Unable to pair remote and app| 1. Check if the wires are connected in the right position or not.
2. Check the batteries in the remote.
3.  Disconnect the power for 10 minutes, reconnect the power and pair the remote with the fan immediately, within 3 seconds. Also, try pairing the App to reconnect.
4. The WiFi must be 2.4Ghz, incompatible with 5Ghz WiFi, or combined with 5Ghz.
5. App must be in the new version.
6. Connect with the correct app “Carro Home”
Fan or light turning on or off by
themselves| 1. Confirm the circuit breaker is not malfunctioning.
2. Verify the wire connections are not frayed.
3. Check if the app is not set the timer or schedule
4. Cut the fan power for 10 minutes then power on again.
5. All the pins wiring on the circuit board are inserted tight and in the right position.

Carro USA Inc.
1431 S.Baker Ave. Ontario CA 91761
Tel: 888-253-2374
www.carrohome.com
 cs@carrohome.com

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