trifo Ollie AI Home Robot Vacuum and Video Owner’s Manual

: June 5, 2024
: trifo

Table of Contents

trifo Ollie AI Home Robot Vacuum and Video
Welcome to the Trifo Family
USE THE LARGE VISUAL GUIDE FOR REFERENCE.
Indicator Meaning
- HOW TO OPERATE OLLIE
- CARE AND MAINTENANCE
Trifo Customer Care
Read User Manual Online (PDF format)
Download This Manual (PDF format)

trifo Ollie AI Home Robot Vacuum and Video

Welcome to the Trifo Family

At Trifo, our vision is to build breakthrough Al appliances that help people better organize, interact, and enjoy their home. We genuinely want you to focus more on the things you love in your life, so we developed Ollie. He is our latest Al Home Robot that can keep your floors clean and monitor your home while you aren’t around. He’s so excited to join the family and take care of your home for many years to come!
Ollie is an advanced cleaning robot engineered with the latest artificial intelligence technology for room navigation and mapping. His patented vacuum cleans with unmatched suction strength, while his 1080P HD and infrared camera system captures live video, perfect for watching your pet when you’re away. There are many features to learn about, and this Owner’s Guide will provide you with easy instructions and troubleshooting to properly operate, clean, and maintain this appliance. There is also a ‘Safety Instructions & Warranty’ booklet that goes over important safety and product information you should read before operating this appliance.
Lastly, your privacy is important to us. At Trifo, we’re committed to being open and honest about how we use data. We’ll always ask for permission before sharing personally identifiable information like your email address, and we work hard to keep your data safe. To learn more about our Privacy Policy, go to trifo.com/privacy-policy.
Designed with in California,
The Trifo Team
PLEASE READ ALL DOCUMENTS COMPLETELY.
THESE INSTRUCTIONS MUST BE PASSED ON WITH OWNERSHIP.
REMOVE THE PROTECTIVE STRIP BEFORE OPERATING:
NOTE: Ollie comes with a partial charge. We recommend that you charge Ollie for 4 hours before first use. He will automatically return to the Charging Base when below 15% battery.

OLLIE MODEL SPECIFICATIONS:

SYSTEM REQUIREMENTS: To set up and get the most use out of Ollie, you’ll need a compatible iOS or Android phone or tablet with the Trifo Home App and a free Trifo Account, a Wi-Fi 802.11 a/b/g/n (2.4GHz) network connection, and an indoor power outlet.
This document contains information that is subject to change without notice.
Please visit trifo.com/user-manuals. v.06/2021

USE THE LARGE VISUAL GUIDE FOR REFERENCE.

A -PRIMARY COMPONENTS

A1 – Ollie Al Home Robot
A2 – Charging Base and Power Adapter A3 – Multi-Surface Roller Brush and Roller Brush Cover (Installed: S & M Models)
A4 – Owner’s Guide and Safety Instructions & Warranty

FIRST THINGS FIRST
The Trifo Home App will show you how to set up, install, and test everything. Make sure Ollie is turned on.

B1 – Get the App, for Android or iOS.
B2 – Create an account.
B3 – Tap the”+” to add Ollie. Select “Ollie” to get started.
B4 – Enter your Wi-Fi password.
BS – Hold the QR code up to Ollie’s camera (8-15in or 20-40cm) to connect.
B6 – Once the connection is complete, Ollie is ready!

ALL ABOUT OLLIE

CA-Top View
- CA1 – Protective Lid
- CA2 – Dustbin & Filters
- CA3 – Intelligent Depth Sensor
- CA4 – 1080P HD Camera
CB -Bottom View
- CB1 – Caster Wheel
- CB2 – Cliff Sensors (6)
- CB3 – Edge-Sweeping Brush
- CB4 – Multi-Surface Roller Brush
- CBS – Roller Brush Cover
- CB6 – Roller Brush Release Tabs
- CB? – Drive Wheels (2)
- CBS – Optical Track Sensor
- CB9 – Charging Contacts
CC-Dustbin
- CC1 – Dustbin
- CC2 – Dustbin Door
- CC3 – HEPA Filter
- CC4 – Primary Filter (Activated Charcoal Filter) (S & P Models)
CD -Charging Base
- CD1 – Signal Indicator
- CO2 – Charging Contacts
- CD3 – Power Adapter
CE -Buttons & Indicators (Lid Open)
- CE1 – Dustbin Door Release Button
- CE2 – Dustbin Release Button
- CE3 – Wi-Fi Indicator
- CE4 – Reset Button
- CE5 – Power Button & Indicator
- CE6 – Recharge Button & Indicator
CF -Buttons & Indicators (Lid Closed)
- CF1 – Power Button & Indicator
- CF2 – Recharge Button & Indicator

Indicator Meaning

-z Wi-Fi

(‘) Power: Solid Red

|

Low Battery (<15%)

Solid Orange + (‘) Power: Off|

Fully Charged

Slow Flashing Orange + (‘) Power: Off|

Charging

Slow Flashing Orange

| Returning to Charging Base
Solid Green| Camera: On
Blinking Green| Motion Detection: On

HOW TO OPERATE OLLIE

DA – Positioning the Charging Base
WARNING: To prevent the risk of Ollie falling down stairs, place the Base at least 6.5ft (2m) away from stairs.
Place the Base against the wall in an open, uncluttered area, leaving the following distances around the Base:
- DA1 – At least 1.5ft (0.Sm) on each side of the Base.
- DA2 – At least 4.5ft (1.Sm) in front of the Base.
- DA3 – Always keep the Base plugged in.
- DA4 – Always keep the Base near consistent Wi-Fi coverage.
DB – Charging
NOTE: Charge Ollie once every three months while not in use.
- DB1 – Place the Charging Contacts to those on the Base.
- DB2 – To send Ollie back to his Base, short press the 6 Button.
DC – Vacuum Cleaning
NOTE: Remove excess clutter from floors before cleanings to improve Ollie’s efficiency.
While cleaning, Ollie will automatically map your home. He will return to the Base when complete and whenever he needs to recharge.
DC1 – Long press the <!> Button to start him up or shut him down. Short press the <!> Button to start or pause cleaning.
- To spot clean an area use Remote App Control.
DD – Video Streaming and Recording
NOTE: For your privacy, all recordings can only be saved on your mobile device.
- DF1 – You can only access Ollie’s video stream through the Trifo Home App. Get notifications when movement is detected.
- DF2 – Video recording range, Day: 68° horizontal, 42° vertical. Night: 60° horizontals 45° vertical. Audio recording range is up to 10ft (3m).
DE – Voice Commands
NOTE: Using this feature requires Wi-Fi connection to a compatible device.
- DE1 – Use various Voice Commands to direct Ollie’s functions. (For more information, visit: trifo.com/support)
DF – Remote App Control
WARNING: Improper operation can lead to unwanted damage or injury.
In the Trifo Home App:
- DF1 – You can manually control Ollie’s movement and suction power.
- DF2 – You can program Ollie by designating specific areas to clean or areas to avoid.
  Troubleshooting (visit: trifo.com/troubleshooting}
  Wi-Fi Issues or Offtine: Long press the 6 Button to reset connection.
  Reset: Long press the Reset Button.

CARE AND MAINTENANCE

Perform the procedures here to keep Ollie in peak performance. Instructional videos are in the Trifo Home App and trifo.com/support.

EA – Emptying the Dustbin
- EA1 – Press the Release Button and lift the Dustbin out.
- EA2 – Press the Door Release Button to open the Door-discard debris. – Close Door before reinstalling.
EB – Cleaning the Dustbin
Remove Filters and Empty Dustbin.
- EB1 – Rinse the inside of the Dustbin with water.
- EB2 – Dry completely before reinstalling.
EC – Cleaning the Filters
NOTE: Placing Primary Filter in the sun can extend its lifespan.
- EC1 – Detach the Filters by pulling the edge of the HEPA Filter.
- EC2 – Discard debris from both Filters and wash ONLY the HEPA Filter.
- EC3 – Dry HEPA Filter completely before reinstalling.
ED – Cleaning the Multi-Surface Roller Brush
NOTE: Using scissors to cut debris makes it easier to untangle.
– Install by inserting the square peg. Attach the Roller Brush Cover.
- ED1 – Pinch both Release Tabs and remove the Cover.
- ED2 – Remove the Brush and discard debris-reinstall.
EE – Cleaning the Edge-Sweeping Brush
- EE1 – Use a screwdriver to remove the screw holding the Brush in place.
  Pull out the Brush to discard debris-reinstall.
EF – Cleaning Caster Wheel and Drive Wheels
- EF1 – Wet a clean soft cloth and wipe carefully-dry.
EG – Cleaning Camera Lenses, Sensors, and Charging Contacts
WARNING: Do not spray any liquids onto the Lenses, Sensors, or Contacts.
- EG1 – Wipe Lenses, Sensors, and Contacts using a clean, dry soft cloth.
  
  NOTE: Visit: trifo.com/accessories for replacement parts. *Replacement frequency may vary.
  Replace part if visible wear appears.

Trifo Customer Care

Questions or comments? Please contact Trifo before contacting a retailer. Visit trifo.com for support tips, frequently asked questions, and information about accessories. You can also find this information in the Trifo Home App.
USA &Canada
If you need further assistance, call our Customer Care team at
866-908-7436 or write an email to support@trifo.com that includes your name, contact information, and product serial number.
Trifo USA Customer Care Hours
Everyday, 9AM – 5PM PDT.
Outside USA & Canada
Find local support at trifo.com/support.