acer Nitro 5 15.6 Inch Gaming Notebook User Manual
- June 9, 2024
- Acer
Table of Contents
Nitro 5 15.6 Inch Gaming Notebook
USER’S MANUAL
2 –
© 2022. All Rights Reserved. Nitro 5 Covers: AN515-46 / AN515-58 / AN517-42 /
AN517-55 This revision: January 2022
Important This manual contains proprietary information that is protected by
copyright laws. The information contained in this manual is subject to change
without notice. Some features described in this manual may not be supported
depending on the Operating System version. Images provided herein are for
reference only and may contain information or features that do not apply to
your computer. Acer Group shall not be liable for technical or editorial
errors or omissions contained in this manual.
Register your Acer product
If your new device runs on Windows OS, you may have had your product
registered automatically while you start up your device with Windows OS. Log
in at www.acer.com/myproducts with the email address you registered for
Windows OS to review your product record. (Reset your password if you do not
know it.) If the record is not found, please follow the steps below to
register. 1. Ensure you are connected to the Internet. 2. Go to www.acer.com
/register-product. 3. Sign in or sign up for an Acer ID. 4. Enter S/N or SNID
of your device to register it.
Model number: ____ Serial number:
_____ Date of purchase:
__ Place of purchase:
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.
TABLE OF CONTENTS
Table of contents – 3
First things first
5
Your guides……………………………………….. 5
Basic care and tips for using your
computer…………………………………………… 6
Turning your computer off ………………….. 6
Taking care of your computer……………… 6
Taking care of your AC adapter……………. 7
Cleaning and servicing ………………………… 7
Guidelines for safe battery usage………… 8
Internal battery ……………………………….. 11
Your Acer notebook tour
12
Screen view ……………………………………… 12
Keyboard view …………………………………. 13
Left view ………………………………………….. 15
USB 3.2 Gen 1 information ………………… 15
Right view ……………………………………….. 16
USB 3.2 Gen 2 information ………………… 16
Rear view…………………………………………. 17
USB Type-C information…………………….. 18
Base view ………………………………………… 19
Using the keyboard
20
Lock keys …………………………………………. 20
Hotkeys……………………………………………. 20
The Windows OS Desktop
22
Using the Precision Touchpad
23
Touchpad gestures ………………………….. 23
Changing touchpad settings ……………. 25
Recovery
26
Creating a file history backup…………… 26 Backing up your wireless and LAN
drivers……………………………………………… 29 Restoring your computer…………………. 29
Reset this PC and keep my files………….. 29 Reset this PC and remove everything …
33
Using a Bluetooth connection
37
Enabling and disabling Bluetooth…….. 37 Enable Bluetooth and add a device ……. 37
Connecting to the Internet
39
Connecting to a wireless network ……. 39 Connecting to a wireless LAN…………….. 39
Connecting with a cable…………………… 41 Built-in network feature …………………….. 41
NitroSense
43
The NitroSense main screen…………….. 43 Fan Control ……………………………………….. 44
Operating Mode………………………………. 45 Monitoring ………………………………………… 45 NitroSense and
Acer TrueHarmonyTM settings……………………………………………… 46
Planet9 website ……………………………….. 47 Adjusting the keyboard backlight…….. 48
Static lighting…………………………………….. 48
Dynamic lighting………………………………… 48
Bluelight Shield
49
Securing your computer
51
Using a computer security lock ……….. 51 Using passwords …………………………….. 51
Entering passwords……………………………. 52
BIOS utility
53
Boot sequence ………………………………… 53
Setting passwords…………………………… 53
Power management
54
Saving power ………………………………….. 54
Battery pack
56
Battery characteristics …………………….. 56 Charging the battery………………………….. 56 Optimizing battery life ……………………….. 57 Checking the battery level ………………….. 58 Battery-low warning…………………………… 58
Traveling with your computer
59
Disconnecting from the desktop……… 59 Moving around and what to bring with you …………………………………………………….. 59
Universal Serial Bus (USB)
61
USB Type-C port
62
Thunderbolt 4 port
63
Displays ………………………………………….. 63
Video and audio connectors
64
Connecting a monitor……………………… 64
Headphones and microphone…………. 64
HDMI
65
Frequently asked questions
67
Requesting service ………………………….. 69
Tips and hints for using Windows……. 71
Can I turn off notifications?………………… 71
Can I personalize the Lock screen? …….. 71
Can I change the screen resolution?…… 72
Where are my apps?…………………………… 72
What is a Microsoft ID (account)? ……….. 72
How do I check for Windows updates?.. 73
Where can I get more information? ……. 73
Troubleshooting ……………………………… 74
Troubleshooting tips ………………………….. 74
Error messages ………………………………….. 74
Internet and online security
76
First steps on the net ………………………. 76 Protecting your computer ………………….. 76 Choose an Internet Service Provider ….. 76 Network connections …………………………. 78 Surf the Net! ………………………………………. 80 Internet security software ………………….. 80
Getting started…
In this section you will find:
· Useful information on caring for your computer and your health
· Where to find the power button, ports and connectors · Windows 11 interface
overview · Tips and tricks for using the touchpad and keyboard · How to create
recovery backups · Guidelines for connecting to a network and using Bluetooth
· Information on using Acer’s bundled software
FIRST THINGS FIRST
First things first – 5
We would like to thank you for making this Acer notebook your choice for
meeting your mobile computing needs.
Warning This product is not designed for cryptocurrency mining uses. Damages
to your product arising from cryptocurrency mining or related activities are
excluded from your product’s warranty.
Your guides
To help you use your Acer notebook, we have designed a set of guides:
First off, the Setup Guide helps you get started with setting up your computer
and introduces the basic features and functions of your new computer.
For more on how your computer can help you to be more productive, please refer
to the User’s Manual. This guide contains detailed information on such
subjects as system utilities, data recovery, expansion options and
troubleshooting.
Once you have connected to the internet, you can download updates for your
computer from: http://go.acer.com/support
1. The link will open the Acer Support webpage.
2. Scroll down to Drivers and Manuals and search for your model by pasting in
or manually entering the serial number, SNID, or product model.
3. From this page you can also download and install the Acer identification
utility that will automatically detect your computer’s serial number and SNID
and allow you to copy it to the clipboard.
4. Once you have found your product model, any updates, or documents will be
listed.
6 – First things first
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following: · Use the Windows shutdown
command: Press the Windows key
or select the Windows Start button, select Power > Shut down. · Right-click
the Windows Start button > Shut down or sign out >
Shut down. If you need to power down the computer for a short while, but don’t
want to completely shut it down, you can put it to Sleep by doing any of the
following: · Press the power button. · Press the sleep hotkey. · Press the
Windows key or select the Windows Start button,
select Power > Sleep. · Right-click the Windows Start button > Shut down or
sign out >
Sleep.
Note If you cannot power off the computer normally, press and hold the power
button for up to ten seconds to shut down the computer. If you turn off the
computer and want to turn it on again, wait at least two seconds before
powering up.
Taking care of your computer
Your computer will serve you well if you take care of it. · Only use the
adapter provided with your device, or an Acer-
approved adapter to power your device. · Do not expose the computer to direct
sunlight. Do not place it
near sources of heat, such as a radiator. · Do not expose the computer to
temperatures below 0º C (32º F)
or above 50º C (122º F). · Do not subject the computer to magnetic fields. ·
Do not expose the computer to rain or moisture.
First things first – 7
· Do not spill water or any liquid on the computer. · Do not subject the
computer to heavy shock or vibration. · Do not expose the computer to dust or
dirt. · Never place objects on top of the computer. · Do not slam the computer
display when you close it. · Never place the computer on uneven surfaces.
Taking care of your AC adapter
Here are some ways to take care of your AC adapter: · Do not connect the
adapter to any other device. · Do not step on the power cord or place heavy
objects on top of
it. Route the power cord and any cables away from where people walk. · When
unplugging the power cord, do not pull on the cord itself but pull on the
plug. · The total ampere ratings of the equipment plugged in should not exceed
the ampere rating of the cord if you are using an extension cord. Also, the
total current rating of all equipment plugged into a single wall outlet should
not exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps: 1. Turn off the computer. 2.
Disconnect the AC adapter. 3. Use a soft, moist cloth. Do not use liquid or
aerosol cleaners. If your computer is dropped or visibly damaged, or does not
work normally, please contact your nearest authorized Acer service center.
8 – First things first
Guidelines for safe battery usage
Warning When using a charging cart or a small space to simultaneously charge
or operate multiple devices , the area must be well- ventilated and the
temperature kept between 0 °C (32 °F) to 35 °C (95 °F) and battery charging
must be stopped when 100% capacity is reached. Continuous charging can cause
deformation or damage to the battery/ device.
Precautions when charging batteries
The useful lifespan of a battery is adversely affected by the following
behavior: · Constantly charging the battery/device when already at full
capacity. · Charging the battery/device at temperatures above 35 °C (95 °F)
or below 0 °C (32 °F). To prevent damage, follow these precautions: · Stop
charging the battery once it reaches 100% capacity;
regularly or frequently charging a fully charged battery for an extended
period of time may cause battery deformation or damage. We recommend that you
recharge the device when the battery level drops below 70% capacity. · Do not
charge battery in temperatures above 35 °C (95 °F) or below 0 °C (32 °F).
Charging in abnormally high or abnormally low temperatures can cause battery
deformation or damage. · The charging port must be clean and free from debris
and should only be used with Acer charging equipment. Use of a non-Acer
battery or charging equipment can cause damage to the product and will void
the warranty. · If you plan to store the device for a long period of time,
turn-off the device, remove AC power and store the product at room temperature
(0 °C – 35 °C) in a dry (humidity: 45% – 80%), wellventilated area. Avoid
direct sunlight, high temperatures and high humidity. Do not leave your
device’s battery completely discharged for a long period of time; this may
cause battery deformation or damage. We recommend that the battery is
First things first – 9
checked and charged to approximately 50% capacity every 6 months. · ONLY
CHARGE THE BATTERY IN A CLEAN, WELL VENTILATED AREA.
Warning Batteries may explode if not handled properly. Do not disassemble or
dispose of batteries in fire. Do not short external contacts, crush, puncture
or otherwise tamper with batteries. Keep batteries away from children. Follow
local regulations when disposing of used batteries.
Precautions when replacing the battery
Improper replacement or mishandling could damage the battery, cause
overheating, result in injury, and risk fire or explosion. · Device with
built-in battery: A built-in battery must be replaced
by an authorized service center. Do not attempt to replace or remove the
battery by yourself. · Device with removable battery: The battery should only
be replaced with parts approved by Acer. Do not replace the battery with any
parts other than approved ones. This notebook uses a Lithium-based battery. Do
not use it in a humid, wet or corrosive environment. Do not put, store or
leave your product in or near a heat source, in a high temperature location,
in strong direct sunlight, in a microwave oven or in a pressurized container,
and do not expose it to temperatures over 50 °C (122 °F). Failure to follow
these guidelines may cause the battery to leak acid, become hot, explode or
ignite and cause injury and/or damage. Do not pierce, open or disassemble the
battery. If the battery leaks and you come into contact with the leaked
fluids, rinse thoroughly with water and seek medical attention immediately.
For safety reasons, and to prolong the lifetime of the battery, charging will
must not occur at temperatures below 0 °C (32 °F) or above 35 °C (95 °F). The
full performance of a new battery is achieved only after two or three complete
charge and discharge cycles. The battery can
10 – First things first
be charged and discharged hundreds of times, but it will eventually wear out.
When the operation time becomes noticeably shorter than normal, check an
authorized reseller to purchase a new battery.
Use the battery only for its intended purpose. Never use any charger or
battery that is damaged. Do not short-circuit the battery. Accidental short-
circuiting can occur when a metallic object such as a coin, clip or pen causes
direct connection of the positive (+) and negative (-) terminals of the
battery. (These look like metal strips on the battery.) This might happen, for
example, when you carry a spare battery in your pocket or purse.
Shortcircuiting the terminals may damage the battery or the connecting object.
The capacity and lifetime of the battery will be reduced if the battery is
left in hot or cold places, such as in a closed car in
summer or winter. Always try to keep the battery between 15° C and 25° C (59°
F and 77° F). A device with a hot or cold battery
may not work temporarily, even when the battery is fully charged. Battery
performance is especially limited in temperatures well below freezing.
Do not dispose of batteries in a fire as they may explode. Batteries may also
explode if damaged. Dispose of batteries according to local regulations.
Please recycle when possible. Do not dispose as household waste.
Wireless devices may be susceptible to interference from the battery, which
could affect performance.
Note Please refer to www.acer.com for battery shipping documents.
First things first – 11
Internal battery
· Do not attempt to replace a built-in rechargeable battery, battery
replacement must be done by an Acer- authorized repair facility.
Recharge the battery by following the instruction included in the product
documentation.
12 – Your Acer notebook tour
YOUR ACER NOTEBOOK TOUR
After setting up your computer as illustrated in the Setup Guide, let us show
you around your new Acer computer.
Screen view
1
2
3
Icon Item
Description
1
Microphones
Internal digital microphones for sound recording.
Web camera for video
2
Webcam
communication. A light next to the webcam indicates
that the webcam is active.
3
Screen
Displays computer output.
Keyboard view
AN515-46 / AN515-58
1 2
Your Acer notebook tour – 13
5 4 3
AN517-42 / AN517-55
5 4 3 1
2
Icon Item
1
Keyboard
Description
For entering data into your computer. See “Using the keyboard” on page 20.
14 – Your Acer notebook tour
Icon Item
2
Touchpad
Description
Touch-sensitive pointing device. The touchpad and selection buttons form a
single surface. Press down firmly on the touchpad surface to perform a left
click. Press down firmly on the lower right corner to perform a right click.
3
NitroSense key Launches NitroSense application.
4
Power button Turns the computer on and off.
5
Ventilation and cooling fan
Allows the computer to stay cool. Do not cover or obstruct the openings.
Left view
Your Acer notebook tour – 15
1
2
3 45
Icon Item
Description
1
Kensington lock Connects to a Kensington-
slot
compatible security lock.
2
Ventilation and cooling fan
Allows the computer to stay cool. Do not cover or obstruct the openings.
Connects to an Ethernet 10/100/
3
Ethernet (RJ-45) 1000-based network.
port
Pull the lip down to open the port
fully.
4
USB port
Connects to USB devices.
5
Headset/ speaker jack
Connects to audio devices (e.g., speakers, headphones) or a headset with microphone.
USB 3.2 Gen 1 information
· USB 3.2 Gen 1 compatible ports are blue. · Compatible with USB 3.2 Gen 1 and earlier devices. · For optimal performance, use USB 3.2 Gen 1-certified devices. · Defined by the USB 3.2 Gen 1 specification (SuperSpeed USB).
16 – Your Acer notebook tour
Right view
1 23
4
Icon Item
Description
Indicates the computer’s battery
1
Battery indicator
status. Amber when the battery is charging. Blue when fully charged (with the AC
adapter plugged in).
Power indicator
Indicates the computer’s power status.
USB port with
2
power-off
Connects to USB devices.
charging
3
USB port
Connects to USB devices.
4
Ventilation and cooling fan
Allows the computer to stay cool. Do not cover or obstruct the openings.
USB 3.2 Gen 2 information
· USB 3.2 Gen 2 compatible ports are blue. · Compatible with USB 3.2 Gen 2 and earlier devices. · For optimal performance, use USB 3.2 Gen 2-certified devices. · Defined by the USB 3.2 Gen 2 specification (SuperSpeed USB).
Rear view
AN515-46 / AN517-42
123
Your Acer notebook tour – 17
AN515-58 / AN517-55
4 123
Icon Item
1
DC-in jack
4
Description Connects to an AC adapter.
18 – Your Acer notebook tour
Icon Item
Description
Note: Please press the AC adapter into the tunnel to the
power connector. You will feel a click indicating it is
connected. Then, check the light of battery indicator shows
amber while charging.
USB Type-C port
with DC-in
(USB 3.2/4,
AN515-46 /
2
AN517-42) USB Type-C /
Thunderbolt 4
port
(AN515-58 / AN517-55)
3
HDMI port
4
Ventilation and cooling fan
USB Type-C information
Connects to the provided USB Type-C power adapter and to USB devices with a
USB Type-C connector. Supports DisplayPortTM over USB-CTM.
Connects to USB devices with a USB Type-C connector. Supports ThunderboltTM 4
and displays.
Supports high-definition digital video connections. Allows the computer to
stay cool. Do not cover or obstruct the openings.
· USB 3.2 Gen 2 with transfer speeds up to 10 Gbps. · Supports DisplayPortTM
audio/video output. · Compatible with ThunderboltTM 4. (AN515-58 / AN517-55)
· Delivers up to 3 A at 5 V DC for USB charging.
· DC-in: requires power adapter or power source providing 65 W at 20 V.
Your Acer notebook tour – 19
For optimal performance, please use a certified Acer power adapter or USB
Power Delivery device. Note Specifications vary depending on model or
Operating System.
Base view
1
2
Icon Item
Description
1
Ventilation and cooling fan
Allows the computer to stay cool. Do not cover or obstruct the openings.
2
Speakers
Deliver stereo audio output.
20 – Using the keyboard
USING THE KEYBOARD
The keyboard has full-sized keys, a numeric keypad, separate cursor, lock, Windows keys and hotkeys.
Lock keys
The keyboard has lock keys which you can use to turn keyboard functions on and off.
Lock key
Description
Caps Lock
When Caps Lock is on, all alphabetic characters typed are in uppercase.
Hotkeys
To activate hotkeys, press and hold the Fn key before pressing the other key in the hotkey combination.
Hotkey Icon Fn + F2 Fn + F3 Fn + F4
Fn + F5
Fn + F6 Fn + F7 Fn + F8
Function Touchpad toggle Flight mode
Sleep
Display toggle
Display off
Speaker toggle Microphone toggle
Description Turns the built-in touchpad on and off. Turns on / off the
computer’s network devices. Puts the computer in Sleep mode. Switches display
output between the display screen, external monitor (if connected) and both.
Turns the display screen backlight off to save power. Press any key to return.
Turns the speakers on and off.
Turns the microphones on and off.
Using the keyboard – 21
Hotkey
Fn + F9
Fn + F10
Fn + F11 Fn + F12 Fn + 7
Fn + 1 Fn + 9 Fn + 3 Fn +
Fn + Fn + Fn +
Icon
Pause Scr Lk Home End Pg Up Pg Dn
Function
Description
Keyboard backlight decrease
Decreases the intensity of the keyboard backlight.
Keyboard backlight increase
Adjusts the intensity of the keyboard backlight.
Pause
Sends a Break Command.
Scroll Lock Turns Scroll Lock on or off.
Home
Scrolls to the beginning of a document.
End
Scrolls to the end of a document.
Page up
Scrolls the page up.
Page down Scrolls the page down.
Brightness
up
Increases the brightness.
screen
Brightness Decreases the screen
down
brightness.
Volume up Increases the sound volume.
Volume down Decreases the sound volume.
22 – The Windows OS Desktop
THE WINDOWS OS DESKTOP
Icon
Item Start
Description
Launches apps, through Pinned, Recommended, or All apps.
Search
Types in the texts to search on your computer and the Internet.
Task View
Allows to switch between running applications and add the virtual desktop.
Widgets
Provides the weather, news, stocks, and sports information.
Settings
Changes the apps settings for your computer.
Power Quick settings
Shut down, sleep or restart your computer.
Displays the situation of network connection, battery level and sound setting.
You can toggle quick actions to instantly adjust or open settings.
Notification Displays the notifications and calendar.
Using the Precision Touchpad – 23
USING THE PRECISION TOUCHPAD
The touchpad controls the arrow (or ‘cursor’) on the screen. As you slide your
finger across the touchpad, the cursor will follow this movement. The
Precision Touchpad (PTP) is designed to provide a more uniform, smooth, and
accurate touchpad experience. Many applications support precision touchpad
gestures that use one or more fingers, however, some gestures may not be
supported by the specific application or program you are using.
Touchpad gestures
Single-finger slide
Slide a finger across the touchpad to move the cursor.
Single-finger press or tap
Press the touchpad down, or lightly tap the touchpad with your finger, to
perform a ‘click’, which will select or start an item. Quickly repeat the tap
to perform a double tap or ‘double click’.
Two-finger press
Lightly tap the touchpad with two fingers to perform a ‘right click’. In the
Start screen, this will toggle the
app commands. In most apps this will open a context menu related to the
selected item.
Two-finger slide
Swiftly scroll through web pages, documents and playlists by placing two
fingers on the touchpad and moving both in any direction.
Two-finger pinch
Zoom in and out of photos, maps and documents with a simple finger-and-thumb
gesture.
24 – Using the Precision Touchpad
Three-finger press
Lightly tap the touchpad with three fingers to open the Search Windows.
Three-finger swipe
Swipe across the touchpad with three fingers. · Swipe up to open Task View.
Move the cursor over a
window and tap the touchpad to select that window, or swipe downwards to exit
Task View. · Swipe down to minimize all open windows and show Desktop; swipe
upwards to restore the minimized windows. · Swipe right to switch between open
windows.
Four-finger press
Lightly tap the touchpad with four fingers to open the Notifications and
Calendar.
Four-finger swipe
Swipe across the touchpad with four fingers. · Swipe up to open Task View.
Move the cursor over a
window and tap the touchpad to select that window, or swipe downwards to exit
Task View. · Swipe down to minimize all open windows and show Desktop; swipe
upwards to restore the minimized windows.
The precision touchpad includes added technology features that help recognize
and prevent unintentional gestures such as accidental taps, gestures, and
pointer movement.
Note The touchpad is sensitive to finger movement; the lighter the touch, the
better the response. Please keep the touchpad and your fingers dry and clean.
Using the Precision Touchpad – 25
Changing touchpad settings
To change the touchpad settings to suit your personal requirements, please do
the following. 1. In the icon tray in the lower right-hand corner of the
screen,
select the Network, Sound and Battery icon to open the Quick settings pane.
2. Select All settings.
3. Select Bluetooth & devices > Touchpad
4. Now you can adjust the settings to suit your personal needs. You can
switch off the touchpad if you prefer to use a mouse. Or you can adjust the
touchpad sensitivity to suit your needs. Scroll down to see more settings.
26 – Recovery
RECOVERY
If you are having trouble with your computer, and the frequently asked
questions (see Got a question? on page 66) do not help, you can recover your
computer. This section describes the recovery tools available on your
computer. Acer provides Acer Care Center, which allows you to reset your PC,
refresh your PC, backup files/data or create a factory default backup. If you
cannot access Acer Care Center, click Settings in the Start menu, select
System > Recovery.
Note Acer Care Center vary depending on model or Operating System.
Creating a file history backup
Recovery Management allows you to quickly and easily back up your files and
restore them if the originals are lost, damaged or deleted. 1. From Start,
select Care Center in All apps list then Recovery
Management. 2. Select the Backup tab and click Get started for Create backup
to
open the Backup window.
Recovery – 27
3. Click Set up syncing for OneDrive folder syncing to continue.
4. Make sure the folders that you want to back up are selected and click
Start back up to continue.
28 – Recovery
5. You can select View sync progress to watch files sync until it completes.
6. To open the OneDrive folder, double click OneDrive icon in the
notification area.
Recovery – 29
Backing up your wireless and LAN drivers
Back up your wireless and LAN drivers. You can use these backups to install
the wireless and LAN drivers if you install another operating system. 1. From
Start, select Care Center in All apps list then Recovery
Management. 2. Select the Backup tab and click Get started for Backup wireless
and LAN drivers. Choose a folder to save your drivers and select OK. 3. You
will be shown the backup progress on the screen.
Restoring your computer
Recovery Management allows you to quickly and easily restore your computer
back to its default status. You can choose to keep your files or remove them
before reinstalling Windows.
Reset this PC and keep my files
1. From Start, select Care Center in All apps list then Recovery Management.
2. Select the Restore tab and click Get started to open the Recovery window.
30 – Recovery
3. Click Reset PC to Choose an option.
4. Select Keep my files to refresh your PC and reinstall your operating
system without removing your personal files.
Recovery – 31
5. Choose from the two options – Cloud download or Local reinstall to
reinstall Windows. (Ensure you are connected to the internet when using Cloud
download.)
6. Click Change settings to open the Choose settings options.
32 – Recovery
7. Choose your settings options and follow the instructions on screen. Click
Confirm then Next to continue.
Important If you have apps installed on your PC, they will be removed. 8.
Resetting the PC will reinstall Windows, change settings back to
their factory defaults and remove all preinstalled apps and programs without
removing your personal files. Click Reset to continue. This will take a while
and your PC will restart.
9. You will be shown the reset progress on the screen. The screen will turn
off during the reset process.
10.The screen will turn back on when it is installing Windows. Your PC will
restart several times during the reset process.
11.Follow the process until it completes.
Recovery – 33
12.When your PC has completed the reset process, Windows will have been reset
back to its factory default settings without removing your personal files.
Reset this PC and remove everything
1. From Start, select Care Center in All apps list then Recovery Management.
2. Select the Restore tab and click Get Started to open the Recovery window.
34 – Recovery
3. Click Reset PC to Choose an option.
4. Select Remove everything to reset your PC back to its factory default.
Recovery – 35
5. Choose from the two options – Cloud download or Local reinstall to
reinstall Windows. (Ensure you are connected to the internet when using Cloud
download.)
6. Click Change settings to open the Choose settings options.
7. Choose your settings options and follow the instructions on screen. Click
Confirm then Next to continue.
36 – Recovery
8. Click Reset to continue.
9. You will be shown the reset progress on the screen. The screen will turn
off during the reset process.
10.The screen will turn back on when it is installing Windows. Your PC will
restart several times during the reset process.
11.Follow the process until it completes. 12.When your PC has completed the
reset process, Windows will
use factory default settings.
Using a Bluetooth connection – 37
USING A BLUETOOTH CONNECTION
Bluetooth is a technology enabling you to transfer data wirelessly over short
distances between many different types of devices. Bluetooth-enabled devices
include computers, cell phones, tablets, wireless headsets, and keyboards. To
use Bluetooth, you must ensure the following: 1. Bluetooth is enabled on both
devices. 2. Your devices are “paired” (or connected).
Enabling and disabling Bluetooth
The Bluetooth adapter must be enabled on both devices. For your computer, this
may be an external switch, a software setting, or a separate Bluetooth dongle
plugged into the computer’s USB port (if no internal Bluetooth adapter is
available).
Note Please check your devices owner’s manual to determine how to turn on its
Bluetooth adapter.
Enable Bluetooth and add a device
Every new device must first be “paired” with your computer’s Bluetooth
adapter. This means it must first be authenticated for security purposes. You
only need to pair once. After that, simply turning on the Bluetooth adapter of
both devices will connect them. Bluetooth on your computer is disabled by
default. To enable your computer’s Bluetooth adapter, do the following: 1.
Press the Windows key or select the Windows Start button >
Settings > Bluetooth & devices, and click the toggle under Bluetooth to
enable/disable it. 2. Click on Add device then select the device that you want
to add. 3. Your computer will automatically start searching for devices, as
well as make itself visible to other devices.
38 – Using a Bluetooth connection
4. Select the device you wish to pair from the list of discovered devices.
5. After pairing, if there is a code displaying on the screen, enter that
code on the device to proceed the connection.
Note Some devices using older versions of the Bluetooth technology require
both devices to enter a PIN. In the case of one of the devices not having any
inputs (as in a headset), the passcode is hardcoded into the device (usually
“0000” or “1234”). Consult your device’s user manual for more information. You
can also enter the Bluetooth settings by selecting the Network, Sound and
Battery icon in the lower right-hand corner of the screen to open the Quick
settings pane. From here, you can enable or disable Bluetooth or right-click
on Bluetooth > Go to Settings to enter the Bluetooth settings.
Connecting to the Internet – 39
CONNECTING TO THE INTERNET
This chapter includes general information on types of connections, and getting
connected to the internet. For detailed information, please refer to Network
connections on page 78. Your computer’s built-in network features make it easy
for you to connect your computer to the internet. First though, in order to
connect to the internet from home, you’ll need to sign up for internet
services from an ISP (Internet Service Provider) — usually a phone or cable
company — that will have to go to your home or office to set up internet
service. The ISP will install a small box, a router or modem, that will allow
you to connect to the internet.
Connecting to a wireless network
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a wireless local area network, which can link two
or more computers without using wires. Once connected to WLAN, you can access
the internet. You can also share files, other devices, and even your internet
connection itself. Your computer’s wireless connection is turned on by default
and Windows will detect and display a list of available networks during setup.
Select your network and enter the password if required.
Warning Using wireless devices while flying in aircraft may be prohibited. All
wireless devices must be switched off before boarding an aircraft and during
take-off, as they may be dangerous to the operation of the aircraft, disrupt
communications, and even be illegal. You may turn on your computer’s wireless
devices only when informed that it is safe to do so by the cabin crew.
Acer computers feature a Flight mode hotkey that turns the network connection
on or off. You can use the network
40 – Connecting to the Internet
management options to turn your wireless network on/off or control what is
shared over the network. To connect to a wireless network, please follow the
steps below. 1. Ensure you have a wireless router/access point and current
internet connection through the ISP of your choice. Make a note of the
wireless network’s name and password (if necessary). If you are trying to
connect to a public network (such as at a coffeeshop), make sure you have the
wireless network’s name.
Note Please refer to your ISP or router documentation for details on
connecting to the internet. 2. Click Network icon in the notification area.
3. Select Manage WiFi connections.
Note If Wi-Fi is turned off, please click Wi-Fi icon to turn it on. 4. You
will see a list of available wireless networks. Select the one
you wish to use.
Connecting to the Internet – 41
5. Once you select a wireless network, select Connect.
6. If required, enter the network’s password.
Connecting with a cable
Built-in network feature
If your computer has a network port, plug one end of a network cable into the
network port on your computer, and the other end
42 – Connecting to the Internet
into a port on your router (refer to the image below.) Then, you’ll be ready
to get online.
NITROSENSE
NitroSense – 43
Call up the NitroSense UI with a single touch of the dedicated NitroSense key
to instantly provide a user interface for system configuration and also
display system information. Better audio delivers a competitive edge as well
as a more immersive experience.
Note Function varies depending on configuration.
The NitroSense main screen
The main screen gives you a one-glance overview of your computer’s current
status, including the fan speeds, operation modes, component temperature,
loading performance and more. The screen provides options for each function to
increase performance.
Note The temperatures listed may vary depending on your computer’s configuration and the power output of the CPU and GPU.
44 – NitroSense
Fan Control
You may adjust the performance of the fans cooling your computer’s CPU and
GPU. Three levels are available: Auto (default), Max and Custom. If you select
Custom, then you will see two sliders that allow you to set CPU and GPU
cooling independently.
NitroSense – 45
Operating Mode
You can optimize your laptop with different modes by selecting the menu on the
main page. Three modes are available mainly: Quiet, Default and Performance to
adjust GPU/CPU efficiency and fan speed.
Note If the AC adapter is disconnected or if the battery charge is lower than
40%, operating mode options will be disabled.
Monitoring
Provide temperature and loading for CPU and GPU. As UI launches, each part
starts to record once and keeps history for one hour. Hover on the bar to show
information for the time.
46 – NitroSense
NitroSense and Acer TrueHarmonyTM settings
Click the Settings icon to change settings for your Nitro system. You can
enable/disable Sticky keys or Windows and menu key. Display temperature can
also be changed by Temperature units. If Backlight off after 30 seconds is
turned on, keyboard backlight will automatically turn off with no action.
To get a different audio experience, you can click Acer TrueHarmonyTM icon to
adjust the audio mode.
Note Function varies depending on configuration.
NitroSense – 47
Planet9 website
Click the Planet9 icon and select Join Now to connect the Planet9 website.
48 – NitroSense
Adjusting the keyboard backlight
Click the Keyboard Lighting icon to change settings for keyboard lighting
options, light effects, speed and color selections.
Static lighting
The keyboard backlight is divided into four zones, which you can turn on or
off independently. In each zone, you can choose a custom color from the color
square. Click the slider under each zone to turn the backlight on or off for
that zone.
Dynamic lighting
Select Dynamic to see a set of animated light effects.
Each effect provides an animation for the backlight colors, which either
repeats a pattern.
BLUELIGHT SHIELD
Bluelight Shield – 49
The Bluelight Shield can be enabled to reduce blue-light emissions from the screen to protect your eyes.
To configure the Bluelight Shield, search for ‘Quick Access’ in the Start Menu. From here you can toggle Bluelight Shield on or off, and you can choose from four different modes to fit your needs:
No. Item
Description
1
Low Reduction
Reduces blue light emission from the LED backlit screen by 10% to 25% for basic protection.
2
Medium Reduction
Reduces blue light emission from the LED backlit screen by 26% to 45% to protect your eyes.
3
High Reduction
Reduces blue light emission from the LED backlit screen by 46% to 65% for maximum protection.
4
Long Hour Mode
Professionally tuned to reduce eye strain over an extended period of time.
Note Specifications vary depending on model or Operating System.
Keeping your computer and data safe…
In this section you will find:
· How to secure your computer · Setting passwords · What you need to prepare
when you’re traveling · How to get the most out of your battery
Securing your computer – 51
SECURING YOUR COMPUTER
Your computer is a valuable investment that you need to take care of. Learn
how to protect and take care of your computer. Security features include
hardware and software locks — a security notch and passwords.
Using a computer security lock
The computer comes with a computer security slot for a security lock. Wrap a
computer security lock cable around an immovable object such as a table or
handle of a locked drawer. Insert the lock into the notch and turn the key to
secure the lock. Some keyless models are also available.
Using passwords
Passwords protect your computer from unauthorized access. Setting these
passwords creates several different levels of protection for your computer and
data: · Supervisor Password prevents unauthorized entry into the BIOS
utility. Once set, you must enter this password to gain access to the BIOS
utility. See Setting passwords on page 53. · User Password secures your
computer against unauthorized use. Combine the use of this password with
password checkpoints on boot-up and resume from Hibernation (if available) for
maximum security. · Password on Boot secures your computer against
unauthorized use. Combine the use of this password with password checkpoints
on boot-up and resume from Hibernation (if available) for maximum security.
Important Do not forget your Supervisor Password! If you forget your password,
please get in touch with your dealer or an authorized service center.
52 – Securing your computer
Entering passwords
When a password is set, a password prompt appears in the center of the display
screen. · When the Supervisor Password is set, a prompt appears when
you enter the BIOS utility. · Type the Supervisor Password and press Enter to
access the
BIOS utility. If you enter the password incorrectly, a warning message
appears. Try again and press Enter. · When the User Password is set and the
password on boot parameter is enabled, a prompt appears at boot-up. · Type the
User Password and press Enter to use the computer. If you enter the password
incorrectly, a warning message appears. Try again and press Enter.
Important You have three chances to enter a password. If you fail to enter the
passwordcorrectlyafterthreetries,thesystemhalts.Pressandholdthe power button
for four seconds to shut down the computer. Then turn on the computer again,
and try again.
BIOS UTILITY
BIOS utility – 53
The BIOS utility is a hardware configuration program built into your
computer’s BIOS. Your computer is already properly configured and optimized,
and you do not normally need to run this utility. However, if you encounter
configuration problems, you may need to run it. To activate the BIOS utility,
press F2 while the computer logo is being displayed.
Boot sequence
To set the boot sequence in the BIOS utility, activate the BIOS utility, then
select Boot from the categories listed on the top of the screen.
Setting passwords
To set a password on boot, activate the BIOS utility, then select Security
from the categories listed on the top of the screen. Find Set Supervisor
Password and enter a password to enable this feature. Once you have entered a
password for this feature, you may then enable/disable Password on Boot.
Remember to select F10 to properly save and exit the BIOS utility when you are
done making changes.
54 – Power management
POWER MANAGEMENT
This computer has a built-in power management unit that monitors system
activity. System activity refers to any activity involving one or more of the
following devices: keyboard, mouse, hard disk, peripherals connected to the
computer, and video memory. If no activity is detected for a period of time,
the computer stops some or all of these devices in order to conserve energy.
Saving power
Disable Fast startup
Your computer uses Fast startup to start quickly, but also uses a small amount
of power to check for signals to start. These checks will slowly drain your
computer’s battery. If you prefer to reduce your computer’s power requirements
and environmental impact, turn off Fast startup:
Note If Fast startup is off, your computer will take longer to start from
Sleep. Your computer will also not start if it receives an instruction to
start over a network (Wake on LAN).
1. Press the Windows key or select the Windows Start button then search for
“Choose a power plan”.
2. Select Choose what the power buttons do.
Power management – 55
3. Select Change settings that are currently unavailable.
4. Scroll down and disable Turn on fast startup. 5. Select Save changes.
56 – Battery pack
BATTERY PACK
The computer uses an embedded Lithium battery that gives you long use between
charges.
Battery characteristics
The battery is recharged whenever you connect the computer to the AC adapter.
Your computer supports charge-in-use, enabling you to recharge the battery
while you continue to operate the computer. However, recharging with the
computer turned off significantly reduces charge time. The battery will come
in handy when you travel or during a power failure.
Charging the battery
Plug the AC adapter into the computer, and connect to a mains power outlet.
Note You are advised to charge the battery before retiring for the day.
Charging the battery overnight before traveling enables you to start the next
day with a fully charged battery.
Conditioning a new battery pack
Before you use a battery pack for the first time, there is a conditioning
process that you should follow: 1. Connect the AC adapter and fully charge the
battery. 2. Turn on the computer and complete setting up the operating
system. 3. Disconnect the AC adapter. 4. Operate the computer using battery
power. 5. Fully deplete the battery until the battery-low warning appears. 6.
Reconnect the AC adapter and fully charge the battery again.
Battery pack – 57
Follow these steps again until the battery has been charged and discharged
three times. Use this conditioning process for all new batteries, or if a
battery hasn’t been used for a long time.
Warning Do not expose battery packs to temperatures below 0° C (32° F) or
above 45° C (113° F). Extreme temperatures may adversely affect the battery
pack.
The battery conditioning process ensures your battery accepts the maximum
possible charge. Failure to follow this procedure will prevent you from
obtaining the maximum battery charge, and will also shorten the effective
lifespan of the battery. In addition, the useful lifespan of the battery is
adversely affected by the following usage patterns: · Using the computer on
constant AC power. · Not discharging and recharging the battery to its
extremes, as
described above. · Frequent use; the more you use the battery, the faster it
will
reach the end of its effective life. An embedded battery has a life span of
more than 1,000 charge/discharge cycles.
Optimizing battery life
Optimizing battery life helps you get the most out of battery operation,
prolonging the charge/recharge cycle and improving recharging efficiency. You
are advised to follow the suggestions set out below: · Use AC power whenever
possible, reserving battery for mobile
use. · Remove accessories that are not being used (e.g. a USB disk
drive), as they can continue to draw power. · Store your PC in a cool, dry
place. The recommended
temperature is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the
battery to self-discharge faster. · Excessive recharging decreases the battery
life. · Look after your AC adapter and battery.
58 – Battery pack
Checking the battery level
The power meter indicates the current battery level. Rest the cursor over the
battery/power icon on the taskbar to see the battery’s present charge level.
Battery-low warning
When using battery power pay attention to the power meter.
Important
Connect the AC adapter as soon as possible after the battery-low warning
appears. Data may be lost if the battery is allowed to become fully depleted
and the computer shuts down.
When the battery-low warning appears, the recommended course of action depends on your situation:
Situation
Recommended Action
The AC adapter and a power outlet are available.
1. Plug the AC adapter into the computer, and then connect to the main power supply. 2. Save all necessary files. 3. Resume work. Turn off the computer if you want to recharge the battery rapidly.
The AC adapter 1. Save all necessary files. or a power outlet 2. Close all applications. is unavailable. 3. Turn off the computer.
Traveling with your computer – 59
TRAVELING WITH YOUR COMPUTER
This section gives you tips and hints to consider when moving around or
traveling with your computer.
Disconnecting from the desktop
Follow these steps to disconnect your computer from external accessories: 1.
Save any open files. 2. Shut down the computer or put it into Sleep or
Hibernate mode. 3. Close the display cover. 4. Disconnect the cord from the AC
adapter. 5. Disconnect the keyboard, pointing device, printer, external
monitor and other external devices. 6. Disconnect the Kensington / Noble lock
if you are using one to
secure the computer.
Moving around and what to bring with you
When you are just moving within short distances, you probably do not need to
bring anything with you other than your computer. If your battery is not fully
charged, you may want to bring the AC adapter with you to plug in your
computer. If you cannot find an electrical outlet, reduce the drain on the
battery by putting the computer in Sleep mode. Press the Sleep hotkey or close
the display cover whenever you are not actively using the computer. When you
are moving within a larger distance, for instance, traveling locally or
internationally, after shutting down the computer and disconnecting any
external devices, pack the computer in a protective case that can prevent the
computer from sliding around and cushion it if it should fall.
Note The computer may enter Hibernation or Deep Sleep mode after being in
Sleep mode for a period of time.
Ports and connectors…
In this section you will find:
· Information on the ports and connectors fitted to your computer
Universal Serial Bus (USB) – 61
UNIVERSAL SERIAL BUS (USB)
The USB port is a high-speed port which allows you to connect USB peripherals,
such as a mouse, an external keyboard, additional storage (external hard
disks), or any other compatible device.
Note Two USB standards are currently available on Acer computers: USB 2.0
(High-speed USB) and USB 3.2 Gen 1/Gen 2 (SuperSpeed USB). USB 2.0 ports on
Acer computers have a black tongue in the port, while USB 3.2 Gen 1/Gen 2
ports have a blue tongue. For best performance, USB 3.2 Gen 1/Gen 2 devices
should always be plugged into USB 3.2 Gen 1/Gen 2 ports. Consult your device’s
documentation to see which standard it supports. You can also charge devices
such as tablets, smartphones, or other devices through a USB port. Some USB
3.2 Gen 1/Gen 2 ports support charging devices when the computer is in
Hibernate or turned off. Additionally, you can use a USB hub to connect
multiple devices to a single USB port.
Important When removing a USB storage device, you should right-click on the
USB icon in the Windows task bar and select “Eject
62 – USB Type-C port
USB TYPE-C PORT
A USB Type-C port is a connector that allows you to easily connect USB Type-C
peripherals, such as additional storage (e.g. an external drive), or any other
compatible device.
The Type-C port is reversable; connectors may be inserted with either side up.
Note On Acer computers USB Type-C ports support up to USB 3.2 (SuperSpeed USB,
10 Gbps). Other USB devices with a USB Type-C connector are supported, but
transfer speed may be reduced and certain functions will be disabled (such as
Thunderbolt video support).
Important When removing a USB storage device, you should right-click on the
USB icon in the Windows task bar and select “Eject
THUNDERBOLT 4 PORT
Thunderbolt 4 port – 63
A Thunderbolt 4 port allows you to easily connect devices with a Type-C
connector to your computer, such as additional storage (e.g. an external
drive), displays, or any other compatible device. Up to six devices, including
displays, can be connected in series to a single Thunderbolt port.
The Thunderbolt connection uses a USB Type-C port and is compatible with
Thunderbolt, USB, DisplayPort and power on USB-C devices. The Type-C port is
reversable; connectors may be inserted with either side up.
Displays
Up to two 4K displays or one 8K display with can be connected to a single
Thunderbolt 4 port. If an adapter is used, DisplayPort or compatible devices,
including HDMI, DVI or VGA, can be used.
Note Thunderbolt 4 ports support transfer speeds up to 40 Gbps, and USB
devices with a Type-C connector at lower speeds (typically up to 5 Gbps).
Other USB or older Thunderbolt devices with a USB Type-C connector (or
adapter) are supported, but transfer speeds may be reduced and certain
functions may be disabled (such as Thunderbolt display support).
Important
When removing a USB storage device, you should right-click on the USB icon in
the Windows task bar and select “Eject
64 – Video and audio connectors
VIDEO AND AUDIO CONNECTORS
Add an external monitor to your computer via a video port. The type of port
available depends on your computer’s configuration.
Connecting a monitor
1. Check that the computer is powered off and the monitor power switch is
turned off.
2. Attach the video cable to the monitor port on the computer. 3. Connect the
monitor power cable and plug it into a properly
grounded wall outlet. 4. Follow any setup instructions in the monitor’s user’s
guide. 5. Turn on power to the monitor, then the computer. 6. The correct
resolution and refresh rate should be detected
automatically. If necessary, change the display settings used by the computer.
Note To access the display controls, right-click anywhere on the desktop and
select Display settings.
Headphones and microphone
One or more 3.5 mm jacks on your computer allow you to connect audio devices.
Use the headphone port to plug in stereo headphones or powered speakers;
connecting an audio device to the headphone port disables the built-in
speakers. Use the microphone port to connect an external microphone;
connecting a microphone disables the built-in microphone.
Note Some computers have a single “combo” port that allows you to use single-
pin headsets with a built-in microphone. These headsets are most commonly used
with smartphones.
HDMI
HDMI – 65
HDMI (High-Definition Multimedia Interface) is a high-quality, digital
audio/video interface. HDMI allows you to connect any compatible digital
audio/video source, such as your computer, a set-top box, DVD player, and
audio/video receiver to any compatible digital audio and/or video monitor,
such as a digital television (DTV) with a single cable.
The single cable keeps everything neat and tidy while ensuring easy connection
and the best audio and visual quality.
Got a question?
In this section you will find:
· Frequently asked questions · Tips for using Windows · Troubleshooting
information · How to protect yourself while online · Where to find Acer
service center contact information
Frequently asked questions – 67
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise during the use
of your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up.
Check if power is being supplied to the computer (if your computer has a power
indicator, it will be off); if there is no power, check the following: · If
you are using on the battery, it may be low and unable to
power the computer. Connect the AC adapter to recharge the battery pack. You
may need to wait a few minutes before trying to turn your computer on again. ·
Make sure that the AC adapter is properly plugged into the computer and to the
power outlet. If power is being supplied to the computer, check the following:
· Do you have a USB storage device (USB drive, CD drive or smartphone) plugged
into your computer? Unplug it and press Ctrl + Alt + Del to restart the
system.
Nothing appears on the screen.
The computer’s power management system automatically blanks the screen to save
power. Press any key to turn the display back on. If pressing a key does not
turn the display back on, three things might be the cause: · The brightness
level might be too low. Use the Brightness up
hotkey to adjust the brightness level. · The display device might be set to an
external monitor. Press
the display toggle hotkey to toggle the display back to the computer. · The
computer may be in Sleep or Hibernate mode (if there is a power LED, it will
flash). Press and release the power button to resume.
68 – Frequently asked questions
No audio is heard from the computer.
Check the following: · The volume may be muted. Look at the volume control
(speaker) icon in the taskbar. If it is crossed-out, click the icon and drag
the slider to the right to increase the volume. · The volume level may be too
low. Check the volume from the volume control (speaker) icon in the taskbar.
You can also use the volume control hotkeys to adjust the volume. · If
headphones, earphones or external speakers are connected to the headphone jack
on the computer, the internal speakers automatically turn off.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it works,
contact your dealer or an authorized service center as the internal keyboard
cable may be loose.
The printer does not work.
· Make sure that the printer is connected to a power outlet and that it is
turned on.
· Make sure that the printer cable is connected securely to a USB port and the
corresponding port on the printer.
I want to restore my computer to its original settings.
Note If your system is the multilingual version, the operating system and
language you choose when you first turn on the system will be the only option
for future recovery operations.
This recovery process helps you restore the C: drive with the original
software content that is installed when you purchased your computer.
Warning Your C: drive will be reformatted and all data will be erased. It is
important to back up all data files before using this option.
Frequently asked questions – 69
Before performing a restore operation, please check the BIOS settings. 1. If
there is a D2D Recovery setting in Main, make sure it is
Enabled. 2. Exit the BIOS utility and save changes. The system will reboot.
Note To access the BIOS utility, press F2 when you see the Acer logo during
boot up.
For more information, see Restoring your computer on page 29.
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty (ITW) that
gives you security and peace of mind when traveling. An ITW passport came with
your computer and contains all you need to know about the ITW program. A list
of available, authorized service centers is in this handy booklet. Read this
passport thoroughly. Always have your ITW passport on hand, especially when
you travel, to receive the benefits from our support centers. Attach your
proof-of-purchase to the ITW passport. If the country you are traveling in
does not have an Acerauthorized ITW service site, you can still get in contact
with our offices worldwide. Please visit www.acer.com.
Before you call
Please have the following information available when you call Acer for online
service, and please be at your computer when you call. With your support, we
can reduce the amount of time a call takes and help solve your problems
efficiently. If there are error messages or beeps reported by your computer,
write them down as they appear on the screen (or the number and sequence in
the case of beeps).
70 – Frequently asked questions
You are required to provide the following information: Name: Address:
Telephone number: Machine and model type: Serial number: Date of purchase:
Frequently ask
Frequently asked questions – 71
Tips and hints for using Windows
We know this is a new operating system that will take some getting used to, so
we’ve created a few pointers to help you get started.
Can I turn off notifications?
You can turn off notifications so that you can leave your computer running,
but not be disturbed by notifications. Press the Windows key or select the
Windows Start button and select Settings > System > Notifications. From here
you can enable/disable notifications for all of your apps or choose which apps
to enable/disable.
Can I personalize the Lock screen?
You can personalize the lock screen with a different image, to run a slideshow
of images, or to show you quick status and notifications to suit your personal
needs. To change the background, press the Windows key or select the Windows
Start button and select Settings > Personalization > Lock screen. From here
you can: · Select a background image for the lock screen · Turn the Slideshow
on or off · Select lock screen apps.
How do I set up the lock screen slideshow?
1. Press the Windows key or select the Windows Start button and select
Settings > Personalization.
2. Under Lock screen, select Slideshow. 3. Click Browse and open the folder
you wish to use (your Pictures
folder will open by default). Select Choose this folder to add the folder to
the lock screen slideshow. 4. Select a folder and select Remove to remove the
folder from the lock screen slideshow. 5. Change the other settings to suit
your needs.
72 – Frequently asked questions
Can I change the screen resolution?
Type ‘Resolution’ in the text box to display the results; select Display
resolution. Alternatively, you can also right-click anywhere on the desktop
and select Display settings > Display > Display resolution.
Where are my apps?
Move your cursor to the lower side of the screen and click search box, start
typing the name of the app you would like to open.
How do I make an app appear on Start?
If you’re in all apps list and you want to make an app appear on Start, right-
click an app and select Pin to Start.
How do I remove a tile from Start?
Right-click a tile to select it and select Unpin from Start to remove the tile
from Start.
How do I make an app appear on my taskbar?
If you’re in all apps list and you want to make an app appear on the taskbar,
right-click an app and select More > Pin to taskbar.
How do I install apps?
You will need to have a Microsoft ID to purchase and download apps from
Microsoft Store.
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that you use to sign in
to Windows. You can use any email address, but it is best if you choose the
one you already use to communicate with friends and sign in to your favorite
websites. When you sign in to your PC with a Microsoft account, you’ll connect
your PC to the people, files, and devices you care about.
Frequently asked questions – 73
Do I need one?
You need a Microsoft ID to use Windows 11. It makes life easier because you
can sync data across different machines you sign in to using a Microsoft ID.
How do I check for Windows updates?
Press the Windows key or select the Windows Start button > Settings > Windows
Update. Select Advanced options to configure the settings.
Where can I get more information?
For more information please visit the following pages: · Windows OS
information: support.microsoft.com/Windows · Support FAQs: support.acer.com
Frequently asked questions
74 – Frequently asked questions
Troubleshooting
This chapter shows you how to deal with common system problems. Read it before
calling a technician if a problem occurs. Solutions to more serious problems
require opening up the computer. Do not attempt to open the computer yourself;
contact your dealer or authorized service center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers onscreen error
message reports to help you solve problems. If the system reports an error
message or an error symptom occurs, see “Error messages” below. If the problem
cannot be resolved, contact your dealer.
Error messages
If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.
Error messages Corrective action
CMOS battery bad
Contact your dealer or an authorized service center.
CMOS checksum error
Contact your dealer or an authorized service center.
Disk boot failure
Insert a system (bootable) disk, then press Enter to reboot.
Equipment configuration error
Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.
Hard disk 0 error
Contact your dealer or an authorized service center.
Frequently asked questions – 75
Error messages Corrective action
Hard disk 0 extended type error
Contact your dealer or an authorized service center.
I/O parity error
Contact your dealer or an authorized service center.
Keyboard error or no keyboard connected
Contact your dealer or an authorized service center.
Keyboard interface Contact your dealer or an authorized service
error
center.
Memory size mismatch
Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.
If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance.
76 – Internet and online security
INTERNET AND ONLINE SECURITY
First steps on the net
Protecting your computer
It is vital to protect your computer from viruses and attacks over the
internet (see Internet security software on page 80). A comprehensive internet
security program is offered when you first start your computer. You should
activate this protection as soon as possible, certainly before you connect to
the internet.
Choose an Internet Service Provider
Using the internet has become a natural part of daily computing. Just a few
simple steps can connect you to a vast collection of knowledge and
communication tools. To accomplish these steps you should first select an
Internet Service Provider (ISP), which supplies the connection between your
computer and the internet. You should research the ISPs available in your
region, not forgetting to talk to friends and family about their experiences
or to check reviews and consumer reports. The ISP you select will provide
instructions on how to connect to the internet (you may need additional
software or a special box’ that connects to your phone line). Connection types Depending on your computer model, your location and your communication needs, you have several ways to connect to the internet. Dial-up Some computers include a telephone dial-up (modem’) connector. This allows
you to connect to the internet using your telephone line. With a dial-up
connection, you cannot use the
Internet and online security – 77
modem and the telephone simultaneously on a single phone line. This type of
connection is recommended only if you have limited use of the internet as the
connection speed is low and connection time is typically charged per hour.
DSL (e.g. ADSL)
DSL (Digital Subscriber Line) is an always-on’ connection that runs over the phone line. As DSL and phone do not use the same frequencies, you can use your telephone at the same time you are connected to the internet (this requires a micro-filter’ on each telephone socket to avoid interference). To be eligible
for DSL, you must be located near an DSL-equipped phone exchange (service is
sometimes unavailable in rural areas). Connection speeds vary depending on
your location, but DSL generally provides very fast and reliable internet
connection. As the connection is always-on, it is generally charged at fixed
monthly rates.
Note A DSL connection requires an appropriate modem. A modem is usually
provided by the ISP when you register. Many of these modems include an
`router’ that provides network and Wi-Fi access.
Cable
A cable connection provides fast and always-on internet service via a cable
television line. This service is generally available in large cities. You can
use your telephone and watch cable TV at the same time you are connected to
the internet.
Cellular
A cellular connection allows you to use cellular networks (such as those used
by a mobile phone) to connect to the internet while away from home. The socket
for a SIM card may be built in to
78 – Internet and online security
your computer, or may require an external device, such as a USB modem or even
an appropriately equipped mobile phone.
Note If your computer includes a SIM card slot, you require a compatible SIM
card and a contract with a cellular provider. Before using the cellular
features, check with your service provider to see if any additional charges
will be incurred, especially roaming charges.
Network connections
A LAN (Local Area Network) is a group of computers (for example, within an
office building or home) that share a common communications line and
resources. When you set up a network, you can share files, peripheral devices
(such as a printer) and an internet connection. You can set up a LAN using
wired technologies (such as Ethernet) or wireless technologies (such as Wi-Fi
or Bluetooth).
Wireless networks
A wireless LAN or WLAN is a wireless local area network, which may link two or
more computers without using wires. Setting up a wireless network is easy and
allows you to share files, peripheral devices and an internet connection.
What are benefits of a wireless network? Mobility
Wireless LAN systems allow you and other users of your home network to share
access to files and devices connected to the network, for example a printer or
scanner. Also you can share an internet connection with other computers in
your home.
Installation speed and simplicity
Installing a wireless LAN system can be fast and easy and eliminates the need
to pull cables through walls and ceilings.
Internet and online security – 79
Components of a wireless LAN
To set up your Wireless network at home you need to have the following:
Access point (router)
Access points (routers) are two-way transceivers that broadcast data into the
surrounding environment. Access points act as a mediator between wired and
wireless network. Most routers have a built-in DSL modem that will allow you
access to a high speed DSL internet connection. The ISP (Internet Service
Provider) you have chosen normally supplies a modem/router with the
subscription to their services. Read carefully the documentation supplied with
your Access point/router for detailed setup instructions.
Network cable (RJ45)
A network cable (also called RJ45 cable) is used to connect the host computer
to the access point (see illustration below); this type of cable may also be
used to connect peripheral devices to the access point.
Wireless adapter
Most computers feature a wireless module and Wi-Fi button that turns the
network connection on or off. You may also turn your wireless network on or
off, or control what is shared over the network with the network management
options.
Warning Using wireless devices while flying in aircraft may be prohibited.
Switch off all devices before boarding an aircraft; they may be dangerous to
the operation of the aircraft, disrupt communications, and even be illegal.
After take off, ask the cabin crew if you may enable Wi-Fi.
80 – Internet and online security
Surf the Net!
To surf the internet, you need a program called an internet browser. Microsoft
Edge provides an easy and secure web browsing experience. As soon as you have
your internet access installed and you are connected, from the Start Menu,
click the Microsoft Edge app or the icon located in the taskbar and take your
internet experience to a new level!
Acer website
To get you started why not visit our website, www.acer.com. Acer is dedicated
to provide you with on-going personalized support. Check out our Support
section to get help tailored to your needs. www.acer.com is your portal to a
world of online activities and services: visit us regularly for the latest
information and downloads!
Internet security software
To help you stay ahead of cybercriminals, Acer has partnered with Norton to
offer you security for all your devices.
Select Acer computers include protection by Norton Security
Norton Security is pre-installed on select Acer computers, protecting your
identity and financial data from viruses, spyware, malware and other online
threats. Learn more about how to stay safe online and how to stay protected
after your introductory subscription ends.
Note Specifications vary depending on model or Operating System.
Staying ahead of cybercriminals
Stay ahead of hackers and cybercriminals by understanding the tactics they use
to access your private data.
Internet and online security – 81
Ensure your software is up to date
Cybercriminals rely heavily upon software or platform vulnerabilities, as they
are the easiest way to sneak malware into a user’s device unnoticed, sometimes
with little action on the user’s part. Immediately after a software
manufacturer announces an update, hackers are ready with malware that can
breach holes in the software that would have been patched if the update was
installed.
How to stay safe: Perform any and all software updates as soon as they are
available.
Keep a lookout for fake or phishing emails
Beware of emails that appear to be from a friend or business colleague that
you know but seem a little odd. Maybe they didn’t capitalize your name or
there are misspellings. The email might be from cybercriminals who are trying
to fool you into sending them your credit card number, social security number,
or logging into a fake bank website that looks like yours but really isn’t.
How to stay safe: Use a strong antispam filter. If an email looks strange,
don’t click on anything and delete it immediately. Instead manually launch a
browser and type in your bank’s website address and log-in yourself.
Don’t be fooled if someone calls your phone
A tech support scam is a form of online fraud where people call you on the
phone saying they’re Technical Support from a trusted company like Norton or
Microsoft and that you have a virus. The main motive behind these scams is to
extort money from the victim. Cybercriminals can also install malware such as
keylogging software or backdoor Trojans in order to gain access to personal
information.
How to stay safe: Don’t fall for phone calls that tell you your software or
computer isn’t working. Never give your personal information like social
security or credit card numbers to someone that you don’t know over the phone.
82 – Internet and online security
Common threats cybercriminals use
Now you know a few very common ways cybercriminals try to sneak onto your
device or trick you into providing private information to them directly. Here
are a few of the types of malware they like to deploy once they’ve got into a
device and what to do if you’re ever infected.
Ransomware
A form of malware that will encrypt personal data files on your computer and
attached devices. Encryption converts files into another format, that can only
be opened with a specific decryption key. Once the ransomware installs itself,
it will display a warning message that the computer is now locked. The user is
given a specific amount of money to pay as a “fine” and a timeframe in which
to pay. Even if paid, the criminal might choose to not unencrypt the files
anyway!
What to do if you’re infected: Avoid getting infected in the first place by
staying protected with internet security software like Norton Security. Also,
perform regular backups of all your data either online or to a separate
external hard drive that is only attached to your computer while performing
the backup. Ransomware has been known to lock access to external hard drives
attached to the computer.
If you are infected with ransomware, think twice before you pay the ransom.
There is no guarantee the cybercriminal will unlock your files and you’ll be
funding them to prey upon another innocent victim.
Botnets
A botnet is a string of infected, connected computers coordinated together to
perform a task. Botnets gain access to your machine through some piece of
malicious coding. Once the software is downloaded, the botnet will now contact
its master computer and let it know that everything is ready to go. Now your
computer, phone, tablet, or IoT device is entirely under the control of the
person who created the botnet. Most people who are infected with botnets
aren’t even aware that their computer’s security has become compromised!
Internet and online security – 83
What to do if you’re infected: If you’re infected you probably don’t realize
it as bots are notoriously quiet. Your Internet Service Provider might send
you a notification alerting you that they found a threat on your network and
that you need to remove the bot. If you have a bot, use internet security
software like Norton Security to scan all of your devices.
Viruses/Malware
“Virus” is the commonplace word for all malicious software programs for years
now; however, a virus is just one type of malicious threat. A virus is
classified as a self-replicating piece of malicious code that travels by
inserting itself into files or programs.
What to do if you’re infected: Take steps to avoid infection by staying
protected with internet security software like Norton Security. If you
subscribed to Norton Security and think you may have a virus, contact Norton’s
on-call technicians to help eliminate the virus.
Take special precautions when using public Wi-Fi
Public Wi-Fi is available just about everywhere, from the local coffee shop to
the hotels and airports you visit while traveling. While public Wi-Fi has made
our lives a little easier, it also poses security risks to the personal
information available on our laptops and smartphones. A virtual private
network (VPN) gives you online privacy and anonymity by creating a private
network from a public internet connection. VPNs mask your internet protocol
(IP) address so your online actions are virtually untraceable as well as
secure. One of the biggest security risks on public Wi-Fi are manin-the-middle
attacks (MITM). These attacks are akin to eavesdropping. Data is sent from
point A (computer) to point B (server/website), and an attacker can get in-
between these transmissions. They then set up tools programmed to “listen in”
on transmissions, intercept data that is specifically targeted as valuable,
and capture the data, such as your login credentials and passwords.
Use a virtual private network (VPN) to ensure your privacy and anonymity are
protected when you use public Wi-Fi. VPN services
84 – Internet and online security
can encrypt all the data that you send and receive while using a public Wi-Fi
hotspot, securing your information from hackers and other users of the same
connection.
For more tips on how to stay safe
Good security habits can reduce your exposure to online crime. By adopting a
few basic behaviors, you can make big strides in reducing cybercrime risk: ·
Protect your accounts with strong, unique passwords that use a
combination of at least 10 uppercase and lowercase letters, symbols and
numbers. · Don’t click on random links or open unsolicited messages and
attachments-particularly from people you don’t know. · Don’t access any
personal information or social media accounts over unprotected Wi-Fi networks.
· Use security software on your devices to help protect yourself from the
latest threats.
Protect your computer with Windows security tools
Windows provides a variety of protection applications.
Windows Updates
If you have an active internet connection, Windows can check for important
updates for your computer and install them automatically. These updates
include security patches and program updates that can improve your computing
experience and help protect your computer against new viruses and attacks.
How do I know when my computer is at risk?
If the Action Center reports an alert, or if your computer behaves
erratically, crashes unexpectedly or if some of your programs do not work
correctly, your computer may be infected by malicious software. However, do
not blame every computer problem on a virus! If you suspect your computer is
infected, the first thing to do is update, if you have not already done so,
and run your antivirus and anti-spyware software.
References
- Windows help & learning
- Acer Laptops, Desktops, Chromebooks, Monitors & Projectors | Acer United States
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