POLY 001C EagleEye Cube USB Camera User Manual
- June 5, 2024
- Poly
Table of Contents
EagleEye Cube USB Camera
User Manual
What’s New in Release
The Poly EagleEye Cube USB camera 1.1 includes the features and functionality of previous releases and includes the following new features:
- Polycom G7500 Support
- ISP Enhancement for Better Video Quality
- Interoperability with Eco-System
Polycom G7500 Support
The EagleEye Cube USB camera now supports Polycom G7500.
ISP Enhancement for Better Video Quality
The EagleEye Cube USB camera 1.1 includes improved noise reduction and image
quality in low-light environments.
Interoperability Enhancement with Ecosystems
The EagleEye Cube USB camera 1.1 supports Zoom-defined APIs to turn speaker
tracking on or off.
Release History
The following table lists the release history of the EagleEye Cube USB camera
1.1.
Release History
| Release | Release Date | Features |
|---|---|---|
| 1.1 | August 2019 | Polycom G7500 support |
ISP Enhancement for Better Video Quality
Interoperability Enhancement with Ecosystems
1.0| June 2019| Initial Release
Security Updates
Please refer to https://www.poly.com/us/en/support/security-center
for information about
known and resolved security vulnerabilities.
Software Installation and Upgrades
Upgrade the camera using Polycom Companion, Poly Trio Visual+, or Poly G7500.
The EagleEye Cube USB camera also supports Windows Update.
Products Tested with This Release
The EagleEye Cube USB camera is tested extensively with a wide range of
products. The following list is not a complete inventory of compatible
equipment. It indicates the products that have been tested for compatibility
with this release.
Note: Poly recommends that you upgrade your Poly devices with the latest
software versions, as compatibility issues may already have been addressed by
software updates. See the https://www.poly.com/us/en/support/service-
policies to match product and software versions.
Products Tested with this Release
| Product | Tested Versions |
|---|---|
| Zoom | 4.4.6 |
| BlueJeans | 2.14.1 |
| Poly Trio Visual+ | 5.9.1 |
| Polycom Companion | 1.2.1 |
| Polycom G7500 | 2.1.0 |
| Skype for Business | 2016 and later |
| Icron USB 2.0 Ranger 2304 |
Note: To output video using Windows 7, you must enable Windows 7 Compatibility Mode in Polycom Companion and then reboot.
System Constraints and Limitations
The following sections list constraints and limitations when using the
EagleEye Cube USB camera.
Participant Threshold When Using Camera Tracking
When using the Frame Speaker, Frame Group, or Participant Count features,
limit the number of participants to 12 people.
Environmental Color Limitations
Color reproduction accuracy can vary depending on environmental conditions and
camera sensor capabilities.
Power Requirements for Log Retrieval
To retrieve logs from an EagleEye Cube USB camera that’s attached to a codec,
you must disconnect the camera from the codec and reconnect it to a PC running
Polycom Companion. However, the camera must be continually powered during the
USB cable transfer. To prevent loss of power to the camera during this
transition, attach a cable that supports PoE+ to the camera before you
disconnect the USB cable from the codec.
Resolved Issues
The following table lists the resolved issues in EagleEye Cube USB camera version 1.1.
| Category | Issue ID | Found in Release | Description |
|---|---|---|---|
| Application | EN-135474 | 1.1 | Occasionally, admin settings aren’t accessible on |
the Polycom Companion user interface.
System| EN-133840| 1.1| In low light conditions, the camera’s focus and
brightness aren’t as effective.
System| EN-144139| 1.1| When you upgrade the EagleEye Cube USB camera using
RealPresence Resource Manager, the LED flashes red for 5 to 10 seconds.
Video| EN-137089| 1.1| When you enable tracking and the video stream is
stopped and then started, the LED position and view of the video output is out
of sync.
Known Issues
The following table lists known issues in EagleEye Cube USB camera version 1.1
and previous releases
Note: These release notes do not provide a complete listing of all known
issues that are included in the software. Issues not expected to significantly
impact customers with standard voice and video conferencing environments may
not be included. In addition, the information in these release notes is
provided as-is at the time of release and is subject to change without notice.
Known Issues
| Category | Issue ID | Release | Description | Workaround |
|---|---|---|---|---|
| Detection | EN-147533 | 1.1 | After a provisioning update through RealPresence |
Resource Manager, the Ethernet cable is removed from the Poly EagleEye Cube
USB, and the camera is plugged into a PC; Polycom Companion and DFU can’t
detect the Poly EagleEye Cube USB camera.| Factory restores the camera.
Detection| EN-136190| 1.0| When you connect a PoE cable to the camera and
connect the camera to the PC’s USB PowerShare port, Windows 10 doesn’t detect
the camera after the OS goes into or recovers from sleep mode.| Unplug the USB
cable then plug it back in.
Detection| EN-136542| 1.0| When you connect a PoE cable to the camera and
connect the camera to a Mac using a USB- C cable, Mac OS doesn’t detect the
camera.| Replace the USB-C cable with a USB-A to USB-C cable or remove the PoE
cable.
Interoperability| EN-137504| 1.1| In a Windows environment, Polycom Companion
can’t import a Poly EagleEye Cube USB camera’s manual IP address and
provisioning configuration.| No workaround.
Interoperability| EN-146737| 1.1| Starting Polycom Companion with both Poly
Studio and a Poly EagleEye Cube USB camera connected to the PC can cause
Windows 10 to crash.| Start Polycom Companion with only an EagleEye Cube USB
camera connected.
Logs| EN-131221| 1.0| The camera doesn’t restore logs before you unplug and
re-plug its USB connection.| No workaround.
Networking| EN-145812| 1.1| Periodically, 802.1X configurations display
incorrectly in the Polycom Companion 802.1x configuration page.| No
workaround.
Category| Issue ID| Release| Description|
Workaround
---|---|---|---|---
Tracking| EN-133841| 1.0| Camera tracking isn’t as effective when the user is
near the edge of the camera’s view or the user doesn’t face the camera.| No
workaround.
Video| EN-136534| 1.0| When you connect a PoE cable to the camera and connect
the camera using a USB-C cable, soft-video endpoints (such as Skype for
Business) don’t display or preview video.| Factory reset the camera.
Video| EN-135021| 1.0| When using select USB-C hubs, the video is corrupted on
high resolution.| Use a USB 3.0 cable to connect the camera directly to the PC
or replace the USB-C hub with a USB 2.0 hub.
Get Help
For more information about installing, configuring, and administering Poly
products, go to Poly Support.
For information about Poly partner solutions, see
https://www.poly.com/PolycomService/support/us/support/strategic_partner_solutions/index.
The Poly Community
The https://community.poly.com/ gives you
access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. o
register with the Poly Community, and create a Poly online account. When
logged in, you can access Poly support personnel and participate in developer
and support forums to find the latest information on hardware, software, and
partner solutions topics.
References
- Home - HP Support Community
- support.polycom.com/PolycomService/home/home.htm?isSSOCookieCreationRequired=null&prcRegistrationUrl=http%3A%2F%2Fportal.polycom.com%2FPolycomSSO%2Fregistration%2Findex.htm%3FfromSupport%3Dtrue&prcProblemsLoggingUrl=http%3A%2F%2Fpolycom.com%2Fsu
- support.polycom.com/PolycomService/support/us/support/strategic_partner_solutions/index.html
- support.polycom.com/content/support/security-center.html
- support.polycom.com/content/support/service-policies.html
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