APC SRTG5KXLT Smart-UPS RT Uninterruptible Power Supply User Manual

APC SRTG5KXLT Smart-UPS RT Uninterruptible Power Supply User Manual

Important Safety Instructions

Read these instructions carefully and look at the equipment to become familiar with the device before trying to install, operate, service or maintain it. The following special messages may appear throughout this document or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol to either a Danger or Warning safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed.

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE
NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

Safety and General Information

Inspect the package contents upon receipt.
Notify the carrier and dealer if there is any damage. 

• Changes and modifications to this unit not expressly approved by APC by Schneider Electric could void the warranty.

• This unit is intended only for indoor use in a controlled environment.

• Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.

• Be sure the air vents on this unit are not blocked. Allow adequate space for proper ventilation.

• For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.

• The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, causing frequent short duration discharges will shorten battery life.
  Up to 4 external battery packs (XLBP) can be connected to the UPS in parallel. The number of external battery packs connected can be set using the LCD display.
  Note: For each XLBP added, increased recharge time will be required.

• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.

• The batteries are heavy. Remove the batteries before installing the UPS and external battery packs (XLBPs), in a rack.

• Always install XLBPs at the bottom in rack-mount configurations. The UPS must be installed above the XLBPs.

• Always install peripheral equipment above the UPS in rack-mount configurations.

• Additional safety information can be found in the Safety Guide supplied with this unit.

• Do not plug in and plug out battery module, battery cable and battery connectors in battery mode.

Deenergizing safety
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch circuit (mains). Before installing or servicing the equipment verify the following:

• Internal UPS batteries are disconnected.
• XLBP battery modules are disconnected.

Electrical safety

• For models with a hardwired input, the connection to the branch circuit (mains) must be performed by a qualified electrician.
• The protective earth conductor for the UPS carries the leakage current from the load devices (computer equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the input power to the UPS. The conductor must have the same size and insulation material as the grounded and ungrounded branch circuit supply conductors. The conductor will typically be green and with or without a yellow stripe.
• The UPS input ground conductor must be properly bonded to protective earth at the service panel.
• If the UPS input power is supplied by a separately derived system, the ground conductor must be properly bonded at the supply transformer or motor generator set.

Battery safety

CAUTION

RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE

• Replace the battery at least every 5 years or at the end of its service life, whichever is earlier.
• Replace the battery immediately when the UPS indicates battery replacement is necessary.
• Replace batteries with the same number and type of batteries as originally installed in the equipment.
• Replace the battery immediately when the UPS indicates a battery over temperature condition, or when there is evidence of electrolyte leakage. Power off the UPS, unplug it from the AC input, and disconnect the batteries. Do not operate the UPS until the batteries have been replaced.
• *Replace all battery modules (including the modules in External Battery Packs) which are older than one year, when installing additional battery packs or replacing the battery module(s).

Failure to follow these instructions can result in minor or moderate injury and equipment damage.

• Contact APC by Schneider Electric Customer Support to determine the age of the installed battery modules.

  • Before installing or replacing the batteries, remove jewelry such as wristwatches and rings.
  • High short circuit current through conductive materials could cause severe burns.
  • Do not dispose of batteries by burning them. The batteries may explode.
  • Do not open or mutilate batteries. Released electrolyte is harmful to the skin and eyes, and may be toxic.
  • Servicing of user replaceable batteries should to be performed or supervised by personnel knowledgeable about batteries and required precautions.
  • A battery can present a risk of electric shock and burns by high short circuit current.
  • Failed batteries can reach temperatures that exceed the burn thresholds for touchable surfaces.

General information

• The model and serial numbers are located on a small, rear panel label. For some models, an additional label is located on the top cover.
• Always recycle used batteries.
• Recycle the package materials or save them for reuse.

Radio frequency warning

• This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Product Description

The APC™ by Schneider Electric Smart-UPS™ On-Line SRTG is a high performance uninterruptible power supply (UPS). The UPS helps provide protection for electronic equipment from utility power blackouts, brownouts, sags, surges, small utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to normal levels or the batteries are completely discharged.
This user manual is available on the APC by Schneider Electric Website, www.apc.com

Specifications

For additional specifications refer to the APC by Schneider Electric Website, www.apc.com.

Environmental

0 – 1,000 m no derating;

1,000 to 3,000 m,

power reduction of 1%/100 m

Storage| 0 – 15,000 m (0 – 50,000 ft)
Humidity| 0% to 95% relative humidity, non-condensing
International Protection Code| IP20
Note: Charge the battery modules every six months during storage.

Environmental factors impact battery life. Elevated ambient temperatures, high humidity, poor quality mains power, causing frequent short duration discharges will shorten battery life.

Physical

The UPS is heavy. Follow all lifting guidelines

| SRTG5KXLT
---|---
Unit weight without packaging| 58.5 kg
Unit weight with packaging| 78.5 kg
Unit dimensions without packaging Height x Width x Depth| 175 x 440 x 620 mm (6.9 x 17.3 x 24.4 in.)
Unit dimensions with packaging Height x Width x Depth| 517 x 590 x 790 mm (20.4 x 23.2 x 31.1 in.)
The model and serial numbers are on a small label located on the rear panel.

Battery

Replacement battery module

This UPS has replaceable battery modules.

Refer to the appropriate replacement battery user manual for installation instructions.

Contact your dealer or go the APC by Schneider Electric Website, www.apc.com.for information on replacement batteries.

| APCRBC170
Total voltage of battery pack for the UPS Ah rating| ±96 VDC 5 Ah
Battery type| Sealed Maintenance Free Valve Regulated Lead Acid Battery
Number of battery modules| 2 battery modules
UPS| XLBP| RBC
---|---|---
SRTG5KXLT| SRTG192XLBP3| APCRBC170

Electrical
CAUTION: To reduce the risk of fire, connect the UPS only to a circuit provided with recommended maximum branch circuit overcurrent protection in accordance with the National Electrical Code, ANSI/NFPA 70 and the Canadian Electrical Code, Part I, C22.1.

Models| Rating| Branch Circuit Overcurrent Rating / Building Circuit Breaker (CB) Current Rating
---|---|---
SRTG5KXLT| 5 kVA / 4.75 kW| 30A
Output|
---|---
Output Frequency| 50/60 Hz
Nominal Output Voltage| 208/240 Vac
Input|
Input Frequency| 40 Hz-70 Hz
Nominal Input Voltage| 208/240 Vac

Product Overview

Front panel features

1. Front bezel
2. LCD module

Rear Panel Features

Note: Refer to the table “Key to identify rear panel features” that provides a key to the callout numbers for the rear panel graphics depicted in this manual.
This picture is for reference only. The physical object may be different.

Key to identify rear panel features

1| EPO terminal| The Emergency Power Off (EPO) terminal allows the user to connect the UPS to a central EPO system.
---|---|---
2| USB port| Communication interface only.
3| RS232 por| The serial com port is used to communicate with the UPS. Use only interface kits supplied or approved by APC by Schneider Electric. Any other serial interface cable will be incompatible with the UPS connector.
Note: Remote firmware upgrade facility for this UPS model in not available, user needs to use RS232 port for firmware upgrade.
4| BAT_T terminal| Battery temperature sensor.
5| MBS terminal| Maintain bypass signal. Pull out the MBS terminal when necessary to maintain the UPS.
6| Input Power Cable| The Input power cable can connect the UPS to power grid.
7| SOG| Switchable outlet group
8| MOG| Main outlet group
9| Battery input| External Battery input port.
10| Ground screw| Connect to ground.
11| Smart Slot| The Smart Slot can be used to connect optional management accessories.

Wiring Specifications

CAUTION
DAMAGE TO EQUIPMENT OR PERSONNEL

• Adhere to all national and local electrical codes.
• Wiring should be performed by a qualified electrician.
• The UPS must be connected into a branch circuit, equipped with a circuit breaker rated as specified in the tables below.

Failure to follow these instructions can result in equipment damage and minor or moderate injury.

System| Wiring| Number of Phases| Voltage| Current Full Load (nominal)
---|---|---|---|---
SRTG5KXLT| Input| 1| 208/240 Vac| 24 A
Output| 1| 208/240 Vac| 24 A

Connect Equipment

CAUTION
DAMAGE TO EQUIPMENT OR PERSONNEL

• Disconnect the mains input circuit breaker before installing or servicing the UPS or connected equipment.
• Disconnect internal and external batteries before installing or servicing the UPS or connected equipment.
• The UPS contains internal and external batteries that may present a shock hazard even when disconnected from the mains.
• UPS AC pluggable outlets may be energized by remote or automatic control at any time.
• Disconnect equipment from the UPS before servicing any equipment.

Failure to follow these instructions can result in equipment damage and minor or moderate injury.

Note: The UPS batteries will charge to 90% capacity in the first 4 hours of normal operation.

Do not expect full battery runtime capability during this initial charge period.

1. Connect the UPS to the building utility power. Refer to the UPS Installation Guide.
2. Connect equipment to the outlets on the rear panel of the UPS. Refer to Controllable Outlet Group on page 20 for details.

Turn the UPS On/Off

CAUTION
RISK OF ELECTRIC SHOCK
The output sockets or terminals of the Smart-UPS can be energized when input voltage is applied to the unit.

Failure to follow these instructions can result in injury or equipment damage.

The first time the UPS is turned on the Setup Wizard screen will run. Follow the prompts to configure UPS settings.
Refer to Configuration on page 15 for details. After configuration, UPS will automatically enter “On-Line mode” or “Battery mode”.
NOTE: When there is no input power and the UPS is off, the cold start feature can be used to turn on the UPS and connected equipment using battery power. To perform a cold start, press the POWER ON/OFF button for more than one second. The display panel will illuminate. To turn output power off, press the POWER ON/OFF button for more than six seconds until the buzzer rings.
NOTE: Once the AC power has been turned off, the UPS will continue operating on battery power for a short period of time. To remove power completely press the POWER ON/OFF button for more than six seconds until the buzzer ring

UPS Display Interface

1| POWER ON/OFF button|
---|---|---
2| UPS status information
3| Operation mode information
4| Load icon
5| Controllable outlet group status icon
6| ESC button
7| OK button
8| UP button
9| DOWN button
10| Battery status icon
11| Bypass LED
12| Error Detected LED
13| On Battery LED
14| Online LED
The icons on the LCD display interface screen may vary depending on the installed firmware version.

| Load icon: The approximate load capacity percentage is indicated by the number of load bar sections illuminated. Each bar represents 20% of the load capacity.
**| Mute icon:** Indicates the audible alarm is disabled/mute.

UPS status information

The status information field provides key information on the status of the UPS.
The Main Screen will scroll through the following parameters：

• Input Voltage
• Input Frequency
• Output Voltage
• Output Current
• Output Frequency
• Load Power
• Load Apparent Power
• Battery Temperature
• Battery Charge
• Runtime
• Environment Temperature

In the case of a UPS event, status updates will be displayed defining the event or condition that has occurred.
The display screen illuminates amber to indicate a precaution and red to indicate an Alert depending on the severity of the event or condition.

Operation mode icons

| On-Line mode: The UPS is supplying conditioned mains power to connected equipment.

|

Bypass mode: The UPS is in Bypass mode and the connected equipment will receive mains power as long as the input voltage and frequency are within the configured limits.

| Green mode : In Green mode mains power is sent directly to the load.
In the event of a mains power outage, there will be an interruption in power to the load of up to 8ms while the UPS switches to On-Line or Battery mode.
When enabling Green mode consideration should be given to devices that may be sensitive to power fluctuations.
| Battery mode: The UPS is supplying battery power to connected equipment.
Controllable outlet group icons|
| Controllable Outlet Group Power Available: The number next to the icon identifies the specific outlet groups that have available power.
| Controllable Outlet Group Power Not Available: The number next to the icon identifies specific outlet groups that do not have available power.
Battery status icons|
| Battery Charge Status: Indicates the battery charge status.
| Battery Charge in Progress: Indicates the battery is charging.

UPS display interface operation
Use the UP/DOWN buttons to scroll through the options. Press the OK button to accept the selected option. Press the ESC button to return to the previous menu.

Configuration Menus Overview

Menus are subject to change depending on the installed firmware version.

• Available on the Advanced Menu Screens.
  Available when UPS output off.
  Note:** Switch ECO mode to bypass mode: disable ECO first and Go into Bypass in LCD menu.

Configuration

UPS settings

The first time the UPS is turned on the Setup wizard screen will open. On each menu screen select the desired settings.
Press OK after each UPS setting is selected.
Note: The UPS will not turn on until all of the settings have been configured.

English
Francais
Italiano
Deutsch
Espanol
Portugues
Русский
简体中文
| Select the output voltage. Options:
208Vac 240Vac
| Select the desired menu type. Options:
Standard Advanced
| Set the number of the external battery pack. Available option for the models installed with the external battery pack. Min battery pack: 0 Max battery pack: 4
| Set the installation date of all RBC.
| Date and Time.

General settings

Configure these settings at any time, using the UPS Display Interface, or the Network Management web Interface.

Config Menu UPS| Parameters| Default Value| Options| Description
---|---|---|---|---
Green Mode| Disable| Disable Enable| Disable or enable Green mode operation If Green mode is enabled, the Generator mode cannot be set.

To enable Generator mode , disable Green mode first.

Generator Mode| Disable| Disable Enable| Disable or enable Generator mode operation.
If Generator mode is enabled, the Green mode cannot be set.
To enable Green mode , disable G enerator mode first.
Enable the Generator mode and decrease to 75% when the input and output frequencies are not tracked.
Output Voltage| User Choice| 208 V, 240 V| Set the output voltage for the UPS.
This setting can only be changed when the UPS output is off.
Output Frequency| Auto| Auto 50 Hz
60 Hz| Set the output frequency for the UPS.
This setting can only be changed when the UPS output is off.
Low Runtime Alarm| 150 seconds| 0 to 1800 seconds| The UPS will emit an audible alarm when the remaining runtime has reached this threshold.
Self Test Schedule| Startup + every
14 days    since last test| Never Startup
Startup + 14 days
Startup + 7 days| This is the interval at which the UPS will execute a Self Test.
Default Setting| No| Yes/No| Allows the user to restore the UPS factory default settings.
Config Menu Battery| Install Date| User Choice| Day-Month-Year| Enter the installation date of the RBCs.
Replacement Notification Time| 180 days| 0-730 days| To set the Near End of Life alarm, select the number of days before the estimated battery end of life.
When this date is reached the UPS will emit an alarm and a message will appear on the UPS Display Interface screen.
Example: Using the default value, the Near End of Life alarm will occur 180 days before the estimated end of life date.
Replacement Battery Alarm Time| 14 days| 0-365 days| The Near End of Life alarm can be muted. Enter the number of days between the time a Near End of Life alarm is acknowledged and the next Near End of Life alarm occurs.
Temperature Sensor| Enable| Disable/Enable| Select whether to enable or disable the battery temperature sensor.
External Battery Pack| User Choice| 0-4| Set the number of external batteries
Config Menu Display| Language| User Choice| English Francais Italiano Deutsch Espanol Portugues Pусский
简体中文| Select the language required for the UPS Display Interface.
Audible Alarm| Medium| Disable Soft Medium Loud| When audible alarms are disabled, the UPS will not emit an audible alarm.
LCD
Backlight| Auto Dim| Auto Dim
Auto Off Always On| To conserve energy, the LCD back light illumination dims or turns off when no events are active.
Full UPS Display Interface illumination returns when the UPS changes status as a result of an event or when any button on the UPS Display Interface is pressed.
LCD Setting| 5| 1-5| Adjust the brightness and contrast individually for each LCD back light color.
Menu Type| User Choice| Standard Advanced| The Standard menus include the most commonly used options.
The Advanced menu options include all parameters.
Date and Time| User Choice| Date and time| Enter the current date and time.
Config Menu Outlets| Power On Delay| 0 second| 0-1800 seconds| Select the amount of time the controllable outlet groups will wait between receiving the command to turn on and actual startup.
Power Off Delay| 90 seconds| 0-32767 seconds| Select the amount of time the controllable outlet groups will wait between receiving the command to shut down and actual shutdown.
Reboot Duration| 8 second| 4-300 seconds| Select the amount of time the controllable outlet groups will remain  off before the UPS will restart.
Min Return Runtime| 0 second| 0-32767 seconds| Select the amount of battery runtime that must be available before the controllable outlet groups will turn on using battery power, after a shutdown.
Loadshed On Battery| Disable| Disable Enable| To conserve battery power the UPS can disconnect power from controllable outlet groups not in use.

To configure the disconnect delay time for this feature use the Loadshed Time On Battery setting.

Loadshed On Battery| 5 seconds| 5-3600 seconds| Select the amount of time the controllable outlet groups will be allowed to function on battery power before shutdown.
Loadshed Runtime| Disable| Disable Enable| To conserve battery power the UPS can disconnect power from controllable outlet groups when the Loadshed Runtime threshold is reached.
Loadshed Runtime| 0 second| 0-3600 seconds| When the selected runtime threshold is reached the UPS will shut down the controllable outlet groups.
Loadshed On Overload| Disable| Disable Enable| To conserve energy in the event of an overload condition greater than 105% output, the controllable outlet groups will immediately turn off. The controllable outlet groups will only turn on again with a manual restart command once the overload

condition has been corrected.

Controllable Outlet Group

Overview

The controllable outlet groups can be configured using the Advanced menu options. Refer to General settings on page 17 for details.

The controllable outlet groups can be configured to independently turn off, turn on.

• Turn Off: Disconnect output power to connected equipment either immediately using the Turn Off Immediately feature or after a configured delay using the Turn Off With Delay feature.
• NOTE: Controllable outlet groups can be turned on only using the Turn On feature.
• Turn On: Connect output power to connected equipment either immediately using the Turn On Immediately feature or after a configured delay using the Turn On With Delay feature.
• Reboot: Disconnect the power to connected equipment either immediately or after a configured delay. Reconnect equipment after a configured delay when either mains or battery power becomes available and other configured conditions are met.
• Each controllable outlet group can be configured separately to allow power sequencing for loads connected to any controllable outlet group.

Connect controllable outlet group

• Connect critical equipment to one controllable outlet group.
• Connect peripheral equipment to the other controllable outlet groups.
  • To conserve battery runtime during a power outage, nonessential equipment can be configured to shut down. Use Load shed Time on Battery Enable/Disable and Load shed Time on Battery Setting defined in the General Settings section. Refer to General settings on page 17 for details.
  • If equipment has dependent peripherals that must restart or shut down in a specific sequence, such as an Ethernet switch that must restart before a connected server can be restarted, connect the devices to different outlet groups. Each controllable outlet group can be configured independently of the other groups.
• Use the Configuration menus to configure how the controllable outlet groups will react in the event of a power outage.

Network Management Interface

Introduction

The UPS has a network port and console port that can be used to access the Network Management Interface. To access all the network management documentation and download firmware updates, configuration wizards and MIB, please visit https://www.apc.com/upsnmc. For network-based, graceful, unattended shutdown of your physical servers and virtual machines, it is highly recommended that you install the latest version of PowerChuteTM Network Shutdown. Learn more and download for free from https://www.apc.com/pcns.

IP Address Configuration

The default TCP/IP configuration setting DHCP, assumes that a properly configured DHCP server is available to provide TCP/IP settings to the Network Management Interface.

If the Network Management Interface obtains an IPv4 address from a DHCP server, use the display interface menus About/Accessory, to see the address.

To setup a static IPv4 address use the display interface Config menu. Set the IP address Subnet Mask and Gateway from the Config menu.

See the NMC installation manual for user information about the Network Management Interface and for setup instructions.

Related Documents

The following documentation is available on the APC website:

• UPS Network Management Card User Guide
• UPS Network Management Card Command Line Interface Guide
• UPS Network Management Card Modbus Documentation Addendum
• UPS Network Management Card Modbus Register Maps
• Network Management Card Upgrade Utilities
• Security Handbook
• PowerNet® Management Information Base (MIB) Reference Guide
• Declaration of Conformity

Emergency Power Off

Overview

The Emergency Power Off (EPO) option is a feature that will immediately disconnect all connected equipment from UPS power. The UPS will shut down after 200ms delay.
The UPS must be restarted for power to return to connected equipment. Press the POWER ON/OFF button on the front panel of the UPS.

CAUTION

DAMAGE TO EQUIPMENT OR PERSONNEL

• Adhere to all national and local electrical codes.
• Wiring must be performed by a qualified electrician.
• Always connect the UPS to a grounded outlet.

Failure to follow these instructions can result in equipment damage and minor or moderate injury.

Normally closed contacts

1. The EPO switch or relay contacts are normally closed, insert a wire jumper between pins1and 2 of the EPO terminal block. Use 16-28AWG wire.
2. Secure the wires by tightening the screws.

If the contacts are open, the UPS will turn OFF and power will be removed from the load.

The EPO switch or relay should be rated for “dry” circuit applications, the rating should be for low voltage and low current applications. This normally implies the contacts are gold plated. The EPO interface is a Safety Extra Low Voltage (SELV) circuit.

Recycling Used Battery

For disposing used batteries, visit APC by Schneider Electric Website
www.apc.com → Choose your country → Support →Recycling options.

Troubleshooting

Use the table below to solve minor installation and operation problems.
Refer to the APC by Schneider Electric Website, www.apc.com for assistance with complex UPS problems. The UPS features firmware that can be upgraded.

Go to the APC by Schneider Electric Website, www.apc.com/Support, or contact your local Customer Care Center for more information.

UPS will not turn on or there is no output
The UPS is not connected to mains power.| Be sure the power cable is securely connected to the mains power supply.
The UPS display interface screen shows very low or no mains power.| Check the mains power supply to verify acceptable power quality.
There is an internal UPS alert.| The UPS Display Interface screen will show a message to identify the alert and corrective action.
UPS emits an audible alarm
Normal UPS operation when running on battery power.| The UPS is operating on battery power.
Refer to the status of the UPS as shown on the UPS Display Interface screen. Press ESC key to mute all alarms.
The UPS emits an audible alarm and has a red or amber back light on the UPS Display Interface screen.| An Alarm condition exists.
Refer to the display interface screen for information.
UPS does not provide expected backup time
The UPS batteries are weak due to a recent power outage or they are near the end of service life.| Charge the batteries. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. If the batteries are near the end of service life, consider replacing the batteries even if the Replace Battery message is not displayed.
UPS operates on battery power while connected to mains power
The input circuit breaker has tripped.| Reduce the load on the UPS. Disconnect nonessential equipment and reset the circuit breaker. Check the circuit breaker rating for the connected equipment.
There is very high, very low, or distorted input line voltage.| Navigate to the UPS Display Interface screen that shows input voltage. Verify that the input voltage is within specified operating limits.
If no input voltage is indicated on the UPS Display Interface screen, contact Customer Support through the APC by Schneider Electric Website,

www.apc.com.

The UPS Display Interface screen shows the message Waiting for Minimum Runtime.| The UPS has been configured to operate for a specified period of runtime. The setting can be changed through the Config /UPS menus.
UPS Display Interface Status screen shows Overload and the UPS emits a sustained audible alarm
The UPS is experiencing an overload condition.| The connected equipment exceeds the maximum load rating for the UPS. The UPS will emit a sustained audible alarm until the overload condition is corrected.
Disconnect nonessential equipment from the UPS to correct the overload condition.
The UPS received a command to operate in Bypass mode| No action is required.
The UPS has automatically switched to Bypass mode due to an internal UPS alert.| The UPS Display Interface screen will show a message to identify the alert and corrective action.
UPS Display Interface is red or amber and shows an alert message The UPS emits a sustained audible alarm
The UPS has detected a problem during normal operation.| Follow the instructions on the UPS Display Interface screen. Press ESC key to mute all alarms.
The UPS Display Interface screen shows the message Disconnected Battery.| Be sure the battery cables are securely connected.

Perform a UPS Self Test to be sure the UPS detects all connected batteries. To perform a UPS Self Test , use the UPS Display Interface menu option Test and Diagnostics.

The UPS display turns red or amber, displays an alert message, and emits a sustained audible alarm Red illumination indicates a UPS alarm that requires immediate attention Amber illumination indicates a UPS alarm that requires attention
There is an internal UPS alert.
| Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.
The UPS is experiencing an abnormal condition.
| Check the UPS according to alarm information.
The Replace Battery alert is displayed
The battery reaches the set date of replacement.| Replace the battery at the set date.
Installation date is not able to be set after battery replacement.| Correctly set the installation date.

Transport

1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from mains power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC by Schneider Electric Website, www.apc.com.
3. Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.
4. Call APC Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
5. If the unit is under warranty, the repairs are free.
6. Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric Website for country specific instructions.
7. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
8. Before shipping, always disconnect all battery modules in a UPS or external battery pack.
9. Write the RMA# provided by Customer Support on the outside of the package.
10. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a period of three (3) years excluding the batteries, which are warranted for two (2) years from the date of purchase.
The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or part thereof does not extend the original warranty period.

This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. Products may be registered online at warranty.apc.com.

SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user or any third person misuse, negligence, improper installation, testing, operation or use of the product contrary to SEIT recommend actions of specifications. Further, SEIT shall not be liable for defects resulting from:

1. unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.

SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.

SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISINGOUTOFTHEUSE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEITH AS BEEN ADVISED IN ADVANC OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OROTHERWISE.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT OR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support.
Customers with warranty claims issues may access the SEIT worldwide customer support network through the APC by Schneider Electric Website: www.apc.com. Select your country from the country selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase

APC by Schneider Electric Worldwide Customer Support

Customer support for this or any other APC™ by Schneider Electric product is available at no charge in any of the following ways:

• Visit the APC by Schneider Electric Website to access documents in the APC Knowledge Base and to submit customer support requests.

  • www.apc.com (Corporate Headquarters)

• Connect to localized APC by Schneider Electric Web sites for specific countries, each of which provides customer support information.

  • www.apc.com/support/
    Global support searching APC Knowledge Base and using e-support.

• Contact APC Customer Support Center by telephone or e-mail.

  • Local, country specific centers: go to www.apc.com/support/contact for contact information.

For information on how to obtain local customer support, contact the APC by Schneider Electric representative or the distributor from whom you purchased your APC by Schneider Electric product.

Customer support and warranty information are available on the APC by Schneider Electric Website, www.apc.com.
© 2020 APC by Schneider Electric. APC, the APC logo, PowerChute, and Smart UPS are owned by Schneider Electric
Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective owners.

References

• APC, a flagship brand of Schneider Electric - APC USA
• APC, a flagship brand of Schneider Electric - APC USA

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