VIKING E-35-IP/EWP Entry Phone with Analog Video Camera User Guide

Example 1: On-Premise SIP Phone System
(Panasonic TDE 100/200)

Example 2: Cloud Based Service Provider
(Voip.ms)

Example 3: Cloud Based Service Provider requiring Outbound Proxy and
Authentication ID (Ring Central)

Configuring E-35-IP VLAN Settings

Tagging”.
Step 3.| Set the VLAN tag ID by selecting an integer (1 to 4094) in “ID for all packets”.
Step 4.| Set the Priority Code Point (PCP) value for all not SIP and RTP packets in the “PCP for all packets” input (0 is default, priorities are from low to high: 0, 1, 2, 3, 4, 5, 6, 7). Set the “PCP for SIP packets” (3 is default). Set the “PCP for RTP packets” (5 is default).

Manually Resetting the Security Code to Enter Programming

Step 1.| Power down the E-35-IP phone by disconnecting the LAN Cable (RJ45 plug).
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Step 2.| Press and hold the Call button, then reconnect the LAN Cable (RJ45 plug).
Step 3.| Continue to hold Call button until you hear 2 beeps, (approximately 6 seconds). Then release the button. The LED will remain off for the first 3 seconds, flash slowly for 3 seconds then fast flash (after 2 beeps), indicating when to release button.
Step 4.| The security code is now reset to 845464 (factory default).
Step 5.| You can now enter programming by following the steps in section A.

Manually Resetting All Network Parameters to Factory Default

Step 1.| Power down the E-35-IP phone by disconnecting the LAN Cable (RJ45 plug).
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Step 2.| Press and hold the Call button, then reconnect the LAN Cable (RJ45 plug).

Step 3.

| Continue to hold the Call button until you hear 2 beeps, (approximately 6 seconds). Continue to hold Call button until you hear 4 more beeps, approximately 6 seconds later, then release the button. The LED will remain off for the first 3 seconds, flash slowly for 3 seconds (2 beeps), fast flash for 6 seconds (4 beeps), then light steady indicating when to release button.
Step 4.| You can now enter programming by following the steps in section A.

Programming Features Index

Relay Mode (Door Strike, Outbound Call, In / Outbound Call, Doorbell, LV-1K Control, Ring, Ring Flash, factory set to Door Strike)| 12| 15
Relay Activation Command (1 or 2 digits, factory set to QQ) NOTE: Relay Mode must be set to Door Strike| 13| 15
Relay Activation Time (0.5 – 99 seconds, factory set to 5 seconds)| 14| 15
Relay Buzz Volume (1 – 3 or Disabled, factory set to 3)| 15| 15
Relay Latch Commands (Enabled or Disabled, factory set to Enabled) NOTE: Relay Mode must be set to Door Strike| 16| 16
Alternating Switch Action| 17| 16
Speaker Mode (ON, OFF / Silent Monitor or OFF until Answered, factory set to ON)| 18| 16
Speaker Volume (0 – 9, factory set to 3)| 19| 16
Ring Volume (0 – 9, factory set to 5)| 20| 16
Microphone Volume (0 – 9, 0 = Auto, factory set to 5)| 21| 16
Talk/Listen Delay (VOX) (0.1 – 0.9 seconds, factory set to 0.5 seconds)| 22| 16
In-Band Audio Call Progress (Enabled, Disabled, factory set to Enabled)| 23| 16
In-Band Audio Detect Sensitivity (1 – 9, 1 = minimum, 9 = maximum, factory set to 5, power cycle unit after setting)| 24| 16
Lap Counter (1 – 9 or Disabled, factory set to Disabled)| 25| 17
Call Length Time Out (disabled or 1 – 9 minutes, factory set to 3 minutes)| 26| 17
Inbound Call Mode (Disabled, Auto Answer, Auto Answer-Secure, Ring, Ring with AGC, factory set to Auto Answer)| 27| 17
Ring Cadence (factorty set to Normal, 2 seconds on 4 seconds off)| 28| 17
Dial Next Number on RNA (Ring No Answer) (disabled, 1 – 9 = number of rings, factory set to 7)| 29| 18
Dial Next Number on Busy (disabled or enabled, factory set to Enabled)| 30| 18
Send ID Numbers as (RFC 2833 or In Band DTMF, factory set to RFC 2833)| 31| 18
Call LED Mode (OFF, Entry Phone, Emergency Phone or Emergency Outbound only, factory set to Entry Phone)| 32| 18
Call LED Control (Automatic or enter Q to light, factory set to Automatic)| 33| 18
Mute Current / Next Alarm| 34| 19
Permanent Alarm Mute (factory set to Alarm Tones Enabled)| 35| 19
IP Firmware| 36| 19
Unit Firmware| 37| 19
Import/Export| 38| 20
Clear Unit Settings| 39| 20
Clear IP Settings| 40| 20
Diagnostics (used to check mic, speaker and relay operations)| 41| 20
REX Input| 42| 20

Programming Features

Unit Name
Up to a 31 character unit name can be assigned to the E-35-IP being programmed.

SIP Server
Enter the IP address or URL of your SIP server or service provider in this field. The SIP server IP address is limited to 74 characters. Note: If an alternate SIP server IP address is programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters. Note: If outbound proxy is not required, enter the SIP server IP address into the Outbnd Proxy field.

Peer to Peer Settings
When set to Peer to Peer mode, a SIP server is not used. The unit should be programmed with a Static IP Address and Username, a password is not used. Caller ID can be programmed if needed. Simply call the unit by entering the programmed “[email protected]…(Static IP address for the unit)”. The static IP address is normally programmed into a page button on the VoIP telephones.

Outbound Proxy
If your SIP provider requires an outbound proxy IP address enter it in the Outbnd Proxy field. If outbound proxy is not required enter the SIP server IP address into the Outbnd Proxy field. Note: If not required, this field must match your SIP server IP address.

Authentication ID
If your SIP provider requires Authentication ID, enter it in the Authentic. ID field. If Authentication ID is not required, leave this field blank.

Register Fails (Re-Resolve or Alternate Server)
When registered to a SIP server in the event that registration is lost you can program the unit to re-resolve using the current SIP server IP address or route pages through an alternate SIP server. With Alternate Server selected enter the IP address of the alternate SIP server in the field next to the Register Fails drop down box. Note: With an alternate SIP server IP address programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters.

Note: A majority of the features below can also be Touch Tone (In-Band DTMF) programmed. See DOD 949.

Speed Dial Phone Numbers
Note: Up to 79 digits can be stored in each of the 5 speed dial phone number positions.
The number programmed in the first location under “Speed Dial Numbers” is the telephone or extension number that is dialed when the call button is pressed. Additional numbers (if programmed) will be dialed when there is no answer and the Dial Next No. on Ring No Answer feature is enabled. The E-35-IP will also detect busy and move on (Dial Next Number on Busy Enabled). The E-35-IP will cycle through the programmed Speed Dial numbers until answered.

Security Code
The security code allows the user/installer to program the E-35-IP. It is recommended that the factory set security code be changed. Factory Setting: 845464
Note: The security code must be 6 digits and cannot include a Q or a #

ID Number:
The ID Number (1 – 6 digits) is used by emergency personnel to identify the location of the caller and is given out when the receiving party presses a Q. This ID number is transmitted as In-Band DTMF. This can be cleared out by leaving the field blank. Factory Setting: 987654

Access Code
The Access Code is used for remotely operating the relay (Door strike, Mag- Lock, etc) by calling into the unit. This code provides basic security and only allows operation of the relays and not the ability to change any of the programming parameters. Once entered, any of the “Remote Access Operation Commands” can be used. The code can be 1 – 6 digits in length and cannot contain a “Q” or “#” or match the numbers used for the security code. Simply call the E-35-IP (set to auto-answer/auto-answer secure), the unit will automatically answer the line and output one beep. You then enter the programmed 1 – 6 digit access code, 2 beeps should be heard. You can now enter any “Remote Access Operation Commands” (see page 21). This code will also enable audio to/from the speaker and the caller. The access code can be cleard (by leaving the field blank) if this additional level of security is not required. Factory Setting: 123456.

Relay Internal / External
With the relay set to “Internal” the E-35-IP will activate its on board relay for door strike / gate control. The Relay should be set to “External” for higher security installations when using a Viking remote model RC-4A relay controller to activate the door strike / gate controller (see page 22). Factory Setting: Internal

Relay Mode

Door Strike Mode. When programmed for Door Strike Mode the relay will momentarily activate for the reprogrammed relay activation time after detecting the correct relay activation command (one or two digit touch tone) from the called party.
Outbound Call Mode. When programmed for Outbound Call Mode the relay will activate continuously for the duration of any outbound call from the Emergency/Entry phone. This mode is useful for activating strobe lights for Emergency VoIP phones.
Inbound/Outbound Call Mode. When programmed for Inbound/Outbound Call Mode the relay will activate continuously for the duration of any inbound or outbound call to or from the Emergency/Entry phone. This mode is useful for turning on IR flood lights, VoIP phones with cameras, etc.
Doorbell Mode. When programmed for Doorbell Mode the relay will momentarily activate the relay for the reprogrammed relay activation time on any outbound call from the Emergency/Entry phone. This mode is useful for activating a door chime, etc. When activating door chimes, a 0.5 – 1 second relay activation time is recommended.
LV-1K Control Mode. When programmed for LV-1K Control Mode the relay will activate continuously while the Emergency/Entry phone is powered and registered to the SIP server. In the event the unit loses power and/or SIP registration the relay will turn off, activating LV-1K’s flashing LED and audible beep signals.
Ring Mode. When programmed for Ring Mode the relay will continuously activate while the ringing extension is called. This mode is useful for activating a Viking model SL-2 strobe light, etc.
Ring Flash Mode. When programmed for Ring Flash Mode the relay will momentarily turn on and off in a 400ms on/off cadence while the ringing extension is called. This mode is useful for activating a Viking LPL-1 Remote Visual Indicator, etc.
Factory Setting: Door Strik

Relay Activation Command
The one or two digit code stored in the Relay Activation Command is the touch tone command that the person being called must enter on their phone in order to momentarily activate the relay to control a door strike, mag-lock, gate controller, or other device. The code can contain the characters 0 – 9, # or Q. The code cannot match a relay latching command (Q1, Q0). The code must be entered while the remote phone is communicating with the Speaker phone.
Factory Setting: QQ

Relay Activation Time
The value stored in the Relay Activation Time is the amount of time the relay will be energized after a correct momentary touch tone command is entered. This number can range from 0.5 – 99 seconds. This also affects timing in Doorbell Mode. Factory Setting: 5 seconds

Relay Buzz Volume
The relay activation tone is a buzzing sound that is heard from the speaker when the door strike relay is activated.
After the called party enters the correct relay activation command, the called party will hear 2 short confirmation beeps and the entry phone will output a buzzing sound (relay activation tone) while the door strike relay is activated. The tone (buzz) length will match the relay activation time up to a maximum of 5 seconds. The tone (buzz) can be programmed to three different volume settings 1 = Low, 2 = Medium, 3 = High or it can be disabled. Factory Setting: 3

Relay Latch Commands

When set to “Enabled” the Remote Access Operation Commands (Q0 to Q1) to Un- Latch or Latch the relay are enabled. These can be entered on a Inbound call after the access code is dialed (if programmed).
When set to “Disabled” the Remote Access Operation Commands (Q0 to Q1) to Un- Latch or Latch the relay are disabled. Disabling the Latch commands can be useful in applications where you want to eliminate the possibility of inadvertently entering a latch command leaving a gate open/closed, etc. Factory Setting: Enabled

Alternating Switch Action (Panic Button Mode)

With Alternate Switch Action Enabled the CALL button alternately connects and disconnects calls. With Alternate Switch Action Disabled the CALL button connects calls only. Pressing the button again after the call has been initiated will not terminate the call. Factory Setting: Enabled

Speaker Mode
The Speaker Mode can be set to one of the following three modes. Factory Setting: ON
OFF/Silent Monitoring Mode: In the “OFF” mode the speaker is disabled at all times. However, the speaker can be enabled after communication has been established by entering touch tone command “9#”. The speaker will remain on for the duration of the call.
ON: In the “ON” mode the speaker is enabled during In-bound and Out-bound calls.
OFF Until Answered: In the “OFF Until Answered” mode the speaker will remain silent during dialing and will not turn on until the called party has answered.

Speaker Volume
The Speaker volume can be set from 0 – 9, 0 = lowest volume setting, 9 = highest volume setting. Adjusting this will set the volume level for incoming/outgoing Phone calls. Factory Setting: 3

Ring Volume
When set to Ring or Ring with AGC, The E-35-IP will output a loud ring when it is called. The level can be adjusted from 0 – 9. Factory Setting: 5

Microphone Volume / Automatic Noise Cancelling Mode
The microphone volume can be set from 1 – 9,1 = lowest volume setting, 9 = highest volume setting. Alternatively the microphone can be placed in the “Auto” Automatic Noise Cancelling mode. With the mic in the Auto mode, when background noise increases, the mic gain will automatically decrease. When background noise decreases the mic gain will automatically increase. The Auto mode is useful in applications where the background noise level can change drastically. Factory Setting: 5

Talk / Listen Delay (VOX)
This feature selects switching time between talk and listen modes (VOX switching time). The Talk/Listen Delay can be programmed from 0.1 – 0.9 seconds. Factory Setting: 0.5 seconds

In-Band Audio Call Progress
The In-Band Audio Call Progress Detection can be set to enabled or disabled. In-Band Audio Call Progress detection should be enabled in applications where you are making an outbound call through your VoIP phone system and are relying on In-Band analog audio for ringback or busy detection. Factory Setting: Enabled.

In-Band Audio Detect Sensitivity
The In-Band Audio Detection level (Sensitivity) can be set from 1 – 9, 1 = minimum setting, 9 = highest setting. Increasing or decreasing the sensitivity may be required in applications where you are making an outbound call through your VoIP
Factory Setting: 5

Lap Counter
With the lap counter disabled, if the E-35-IP is programmed to dial the next number on ring-no-answer and/or busy signal, the E-35-IP will continuously call its programmed phone numbers forever until the call is answered.

The lap counter is a programmable counter that determines how many times the E-35-IP will cycle through its list of up to 5 Speed Dial phone numbers, before it stops the dialing process and hangs up. When all of the programmed phone numbers have been dialed, the lap counter is incremented and the dialing process repeats. When the lap counter has been met, the dialing process stops and the E-35-IP hangs up. Factory Setting: Disabled

Call Length Timeout
This feature selects the maximum length of time that calls can be connected. Programmable in increments of 1 minute up to a maximum of 9 minutes or disabled. With the call length disabled, the E-35-IP must rely on a call ended signal, busy signal, Ring No Answer limit, or touch tone # to hang-up. Factory Setting: 3 minutes

Inbound Call Mode
The Inbound Call Mode determines how the E-35-IP handles incoming SIP calls. One option is to generate a loud ring sound through the speaker. The E-35-IP can also auto answer a SIP call to transmit a page, control the relay or listen to transmit audio from the microphone. The last option is the silent monitor mode, which allows callers to listen to the transmit audio from the microphone. The “secure” options for auto answer require the callers to dial the access code in order to transmit a page, activate the relay or activate the optional RC-4A relays. Factory Setting: Auto Answer
Disabled – Inbound SIP calls are not allowed

Auto Answer – Inbound SIP calls are auto answered on the first ring. This can also be used for Silent Monitoring by changing the Speaker Mode to ‘OFF/Silent Monitor”, See page 16. For more security use the Auto Answer Secure Mode.

Auto Answer Secure – In the “Auto Answer – Secure” mode, the phone will automatically answer an incoming call on the first ring. The unit will then output 2 beeps but will not go into two-way voice mode. After the 2 beeps are heard, you will have 10 seconds to enter the pre-programmed 1 – 6 digit Access Code (see section 10 on page 14). When the correct code in entered, 2 beeps will be heard and the unit will enable the Two-Way Mode (mic and speaker audio). After the correct Access Code is entered, any of the “Remote Access Operation Commands” can be used (see Operation, section B on page 21). Note: If the wrong Access Code is entered or more than 10 seconds have elapsed, the phone will output 3 beeps and disconnect.

Ring: In the “Ring” mode the speaker phone will not automatically answer an incoming call but will output a loud ring signal out of the speaker in a 2 seconds on, 4 seconds off ring pattern. There are four available ring cadences.
Ring with AGC: In the “Ring with AGC” mode the speaker phone will not automatically answer an incoming call but will output a loud ring signal out of the speaker in a 2 seconds on, 4 seconds off ring pattern. The phone will automatically increase or decrease the ring volume based on background ambient noise. The call can then be answered by momentarily pressing the call button.

Ring Cadence
The Ring cadence can be programmed to one of 4 different cadences. Factory Setting: Normal
Normal Ring (single ring, 2 seconds on 4 seconds off)
Double Ring (double ring, 1 second on 0.5 seconds off 1 second on 3.5 seconds off)
Short-Short-Long (triple ring, 0.5 seconds on 0.5 seconds off 0.5 seconds on 0.5 seconds off 1 second on 3 seconds off)
Short-Long-Short (triple ring, 0.5 seconds on 0.5 seconds off 1 second on 0.5 seconds off 0.5 seconds on 3 seconds off).

Dial Next Number on Ring No Answer
If enabled and a ring-no-answer is detected, the E-35-IP will dial the next programmed Speed Dial number after the programmed amount of rings. A momentary press of the call button will dial the first programmed Speed Dial number.
Factory Setting: 7 (will dial after 7 rings)

Dial Next Number on Busy
If enabled and a busy is detected, the speaker phone will dial the next programmed Speed Dial number. A momentary press of the call button will dial the first programmed phone number. Factory Setting: Enabled

Send ID Number as
The I.D. number can be transmitted as RFC 2833 or as In-Band DTMF. Factory Setting: RFC 2833

Call LED Mode
The “Call” LED can be programmed to one of four different modes. Factory Setting: Entry Phone
OFF Mode: Useful for silent monitoring applications. In this mode the LED will not light during normal operation. It will only light (blink) if it cannot register with the programmed SIP server or while manually resetting all network parameters to factory default.
Entry Phone Mode: The LED will remain ON in the idle state, turn off while button is pressed, blink during dialing, light steady when the call is answered, then turn OFF momentarily when the call is completed.
Emergency Phone Mode: The LED will remain OFF in the idle state, blink during dialing, light steady when the call is connected, then turn OFF when the call is completed.
Emergency Phone Outbound Only: On outbound calls, the LED will remain OFF in the idle state, blink during dialing, light steady when the call is connected, then turn OFF when the call is completed. On in-bound calls, the LED will remain off. This is useful for silent monitoring on inbound calls.

“Call” LED Control
During outbound SIP calls the “CALL” LED can be programmed to light automatically when the called party has answered or only light after the called party has entered a touch tone “Q”. Factory Setting: Automatic

Mute Current / Next Alarm
A network failure alarm will be indicated by providing 3 beeps every 30 seconds. A network failure indicates the unit is not registered to the SIP server or there is a communication failure with the gateway. The three beeps can be muted by clicking on “Mute Current / Next Alarm”. The Status LED will continue to flash to assist troubleshooting. The alarm beeps can also be permanently disabled. See Permanent Alarm Mute.

Permanent Alarm Mute
Selecting “Alarm Tones Disabled” will mute all alarm tones indefinitely. To re-enable alarm tones select “Alarm Tones Enabled”. Factory Setting: Alarm Tones Enabled

IP Firmware
If new E-35-IP firmware is available, after opening the programming software a pop window will come up asking you if you would like to update firmware. An alternative method of updating can be done by clicking the IP firmware “Update IP” button. You can then browse to the folder that contains the PIP file for updating the unit’s IP firmware. This method is typically only used when Viking Technical Support has sent you updated IP firmware

Unit Firmware
If new E-35-IP firmware is available, after opening the programming software a pop up window will ask if you would like to update firmware. Another way to update is accomplished by clicking the Unit firmware “Update Unit” button. You can then browse to the folder that contains the HEX file for updating the unit’s firmware. This method is typically only used when Viking Technical Support has sent you updated firmware.

Import / Export
The Import / Export feature is useful for backing up all the E-35-IP’s programming or for importing programming when installing multiple units with a majority of the same programming.

Clear Unit Settings
Clicking on the “Clear Unit Settings” button in programming will reset all of the Programming Features back to their factory default settings. Note: This command will not change or reset your IP settings.

Clear IP Settings
Clicking on the “Clear IP Settings” will reset all of the IP settings back to their factory default settings. This also clears paging Group settings and Addresses. Note: This will not effect any speaker or paging settings.

Diagnostics
The Diagnostics section in the Viking IP Programming can be used to test the functionality of the mic, speaker and the on-board relay. Note: This will not work when relay mode is set to external or Alarm.

REX Input
The two green Request for Exit (REX) wires can be wired to a normally open, momentary contact push button switch. With the relay in the Doorstrike Mode, when the push button swith is pressed, the relay will be activated to open the door.

Operation

“CALL” Button
When the “CALL” button is pressed, the E-35-IP phone dials a pre-programmed telephone number. The Call Connected LED momentarily flashes during dialing. In the event the line is busy or there is a ring-no-answer, the unit can be programmed to call additional phone numbers.

The phone then cycles through up to 5 pre-programmed numbers until the call is answered. When the call is answered, the phones are factory programmed to automatically light the “Call” LED to show that handsfree communication to personnel is established. Once the “Call” LED is on, relay activation commands can be entered or the # key can be used to force the phone to hang-up.

After communication is established, enter the 1 or 2 digit relay activation command (factory set to “QQ”) to momentarily activate the entry phone (door strike) relay. If the (door strike) relay is activated, a buzz sound will be heard confirming the relay has been activated. If you require the relay to remain on continuously (ie: a truck delivery), enter Touch Tones “Q1” to continuously activate that relay. A double beep will indicate the (door strike) relay is latched on. When the visitor calls in again (ie: they are finished unloading the truck), enter Touch Tones “Q0” to deactivate the relay. A single beep will indicate the (door strike) relay is latched off. The E-35-IP color video camera operates completely independently of the E-35-IP phone board. With power supplied to the camera, it will continuously output a video signal.

Remote Access Operation Commands
The following commands can be entered after answering an inbound call from the entry phone. The commands can also be entered on an outbound call to the entry phone. After the entry phone auto answers the call, two beeps will be heard. If the access code has been disabled, you can now enter the Remote Access Operation Commands below. If an Access code has been programmed, enter the Access code digits. With the correct code entered, two beeps will be heard and you can now enter the Remote Access Operation Commands below.

factory set to QQ).
Un-Latch Relay| Q 0| Un-latch (deactivate) the relay.
Latch Relay| Q 1| Latch (continuously activate) the relay.
Disconnect| #| Disconnects or forces the emergency phone to hang up.
Send ID and Play Message| Q| Send I.D. number (if programmed) and plays the announcement.

Note: Latching commands must be enabled (Q6) in programming

Troubleshooting

If the unit cannot register with the programmed SIP server, the LED will blink on and off every two seconds, and three error beeps will be heard every 30 seconds until communication is restored. This alerts a potential user of a problem with the device that will prevent an emergency phone call from being made.

You may silence the error beeps, per instance, by pressing and holding the CALL button for 5 seconds or by clicking the “Mute Alarm Until Next Failure” button in the Viking IP Programming Software (see section B on page 10). The error beeps automatically re-enable once the unit is registered, to alert of any new problems that arise.

Using a Viking Model RC-4A for Secure Remote Relay Control

The front panel of the E-35-IP is mounted using security Torx screws to help prevent intruders from removing the panel and accessing the on board door strike/gate control relays. For applications requiring additional security, a Viking model RC-4A remote relay controller can be used. The relay controller is mounted securely inside the building and connected to the same LAN as the E-35-IP. The on board door strike relays would not be used in this case as the E-35-IP will send an encrypted message to the RC-4A to activate its relays which control the door strikes/gates.

Up to 4 Viking VoIP Entry Phones can communicate with one RC-4A allowing you to securely control four entrances.
When using an RC-4A for remote relay control the relays should be set to “External” in the PC programming.

Note: If the Entry Phone loses communications with the RC-4A, the LED on the front panel of the E-35-IP will flash 3 times every 2 seconds indicating the communication error. If this error occurs, make sure the RC-4A is powered, has a network connection and has the correct IP address and security code of the E-35-IP displaying errors.

Related Products

Surface or Pedestal Mount Viking Products While Maintaining Weather and Vandal Resistance

The VE-3×5, VE-5×5, VE-6×7 and VE-5×10 add vandal and weather resistance, as well as versatility to many Viking products. The VE-Series backboxes are available in black fine texture powder painted steel or marine grade 316 stainless steel. The weather resistant boxes are designed to be surface mounted to a wall, post, single gang box, or a VE-GNP gooseneck pedestal.
Note: The VE-3×5 is not compatible with the VE-GNP pedestals and is not available in stainless steel.

The VE-GNP gooseneck pedestals are designed to be used with the VE-5×5, VE-6×7 and VE-5×10 back boxes and are ideal for drive up communications.
Note: The VE-3×5 is not compatible with the VE-GNP pedestals.

The VE-PNL’s are VE-Series backboxes with a blank aluminum panel. The user can customize the clear-coated aluminum panel to mount an PRX-1 card reader, PRX2 keypad or switch. The kits come complete with box, gasket, panel and screws. Model numbers that end with “SS” are stainless steel version.
Note: The use of magnets to mount the VE-Series enclosure to a metal surface can affect the operation of the enclosed product.

Caution: Handsfree phones are not suitable for noisy applications (see “Important” on page 2).
For more information on Viking Surface Mount Boxes and Pedestals, see DOD 424.

Add Panel Lighting to Your Viking VoIP Entry Phone

The VE-LIGHT kit adds bright LED illumination to any VoIP entry phone that is housed in a Viking VE-5×5, VE-6×7 or VE-5×10 enclosure.

The stainless steel bracket is easily mounted using existing holes and hardware.
Two bright white LEDs are used as the light source, so there are no filaments to break or bulbs to burn out.
A 12 VDC power adapter is included. Any power source between 12 and 24 volts, AC or DC can be used to supply the VE-LIGHT with power.
For more information, see DOD 428.

VE-LIGHT shown above with Viking
E-30-IP and VE-5×5 (not included)

Warranty

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT:715-386-8666

Our Technical Support Department is available for assistance Monday through Friday 8:00am to 5:00pm central time. So that we can give you better service, before you call please:

1. Know the model number, the serial number and what software version you have (see serial label).
2. Have the Product Manual in front of you.
3. It is best if you are on site

RETURNING PRODUCT FOR REPAIR

The following procedure is for equipment that needs repair:

1. Customer must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.

2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
   VIKING ELECTRONICS 1531 INDUSTRIAL STREET HUDSON, WI 54016

3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.

4. RA number on carton: In large printing, write the RA number on the outside of each carton being returned.

RETURNING PRODUCT FOR EXCHANGE

The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):

1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer’s input and troubleshooting, a Return Authorization (RA) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the RA number, return the approved equipment to your distributor. Please reference the RA number on the paperwork being shipped back with the unit(s), and also the outside of the shipping box. The original product boxes are not designed for shipping – an over pack box is required to prevent damage in transit. Once your distributor receives the package, they will replace the product over the counter at no charge. The distributor will then return the product to Viking using the same RA number.
4. The distributor will NOT exchange this product without first obtaining the RA number from you. If you haven’t followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.

TWO YEAR LIMITED WARRANTY

Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.

This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained.

NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANT ABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.

EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING’S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.

IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVER ABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.

If trouble is experienced with the E-35-IP phone, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016715-386-8666

WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such tests in off-peak hours, such as early morning or late evenings.

PART 15 LIMITATIONS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CANADA
This class A digital apparatus complies with Canadian ICES-003.

Product Support: 715-386-8666

Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.

References

• Axis Communications - Leader in network cameras and other IP networking solutions | Axis Communications
• Northern
• Security & Communication Systems - Access Control | Viking Electronics, Inc

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